The primary contact methods for Baji Live Casino include a 24/7 live chat on their website and app, email communication at [email protected], and a customer support phone line +88 01777 000778. Customers may also use social media channels such as Facebook, Twitter, and Instagram for assistance.
Live chat 24/7, email, phone support, WhatsApp, and social media platforms like Facebook, Twitter, Instagram.
https://baji-live.net
Established in 2016.
Baji Live Casino operates under an active Curacao gaming license, number 365/JAZ, issued by the Curacao regulator.
The casino's headquarters is located at 15th Floor, UTC Building, Dhaka 1215, Bangladesh.
Curacao jurisdiction.
Yes, the live chat is available 24/7 on the website and the Baji app, with an average response time of a few minutes.
There is no explicitly mentioned dedicated contact form on the website, but multiple direct contact options including live chat and email are available.
No specific VIP support email is publicly listed; VIP customers receive personalized support through their dedicated account managers.
No specific complaints email publicly disclosed; customers can use the general email or contact via live chat.
No specific finance email publicly available; financial inquiries are handled via general support channels.
No specific security email publicly available; security matters should be addressed via general customer support contact points.
+88 01777 000778
No dedicated VIP phone line specifically mentioned; VIP customers have personal account managers for support.
No separate complaints phone line publicly listed.
Available 24/7 primarily via live chat, email, and phone with instant assistance on technical issues.
Financial inquiries and support are available through general customer support email and phone contacts.
Security-related issues are handled through the general support service channels, with highly trained staff to assist.
No official Telegram support account publicly confirmed.
WhatsApp support is available at +855 78 562 911 for more direct communication.
No official Viber support information publicly available.
No official WeChat support information publicly accessible.
Official Facebook page is https://www.facebook.com/BJ.BajiBangla
Official Instagram account URL not explicitly documented; presence on Instagram is confirmed.
Official Twitter account exists but specific URL not publicly listed.
No official LinkedIn company page publicly indicated.
No official YouTube channel URL publicly found.
No official Telegram channel URL confirmed.
No official Discord server information publicly available.
No information indicating availability of video call support.
There is no explicit mention of a formal ticket or helpdesk system; email and chat serve as the main support channels.
Yes, the Baji Live mobile app includes live chat support functionality.
Push notifications for communications are common in casino apps but not explicitly confirmed for Baji Live.
SMS support is not publicly confirmed as available.
No explicit callback service mentioned as available.
An official forum link is available on the website where users discuss issues and receive responses from staff.
Yes, the official Baji Live mobile app includes integrated support chat.
No information on Zoom or Teams consultations being supported.
Support is available 24/7 including weekends and holidays.
Customer support operates 24 hours a day, 7 days a week.
Support staff speak multiple languages including Bengali and English.
Support services cater primarily to players in Bangladesh and potentially other legal jurisdictions recognizing the Curacao license.
Support can typically be contacted via live chat and email without needing prior registration.
Document upload via chat is not explicitly mentioned; email is preferred for sending attachments.
https://baji-live.net/privacy-policy/
https://baji-live.net/terms-of-service/
Use the "Forgot Password" link on the login page to receive a password reset email following verification.
Contact customer support via live chat or email for instructions; account blocking may require verification and review.
Common reasons include suspicious activity, failed verification, terms violations, or security concerns.
Profile updates can be made in account settings; for restricted changes, contact support for assistance.
Immediately contact support, change passwords, and enable two-factor authentication if available.
Enable 2FA in account security settings if the feature is supported; contact support to guide setup if needed.
Possible issues include network problems, incorrect phone number, or SMS service delays; contact support for help.
Submit a request to customer support via email or chat to initiate account deletion following verification.
Check credentials, internet connection, try password reset; contact support if problem persists.
Login history may be accessible in account settings; otherwise, request information from support.
Verification (KYC) is required to confirm identity, prevent fraud, and comply with legal regulations.
Typically government-issued ID, proof of address, and sometimes proof of payment method.
Verification usually takes from a few hours to up to 48 hours depending on submission quality.
Resubmit clear, legible, and valid documents as per instructions provided by customer support.
Upload documents via the secure upload area in the account or send via the designated support email.
Additional checks may be triggered by large withdrawals, suspicious activity, or regulatory requirements.
Multiple accounts per user are usually prohibited as per casino terms.
Report suspicious activity immediately to support via live chat or email with details.
Contact support with alternative verification to update your account email address.
Phone number changes are done via account settings or by contacting support with verification.
Limitations may be due to verification issues, pending deposits, or disciplinary actions.
Deposit limits can be self-imposed in account responsible gaming settings or by request to support.
Self-exclusion is a voluntary gambling break which can be activated through account settings or support.
Request account freeze by contacting customer support with your account details.
Immediately report to customer support and follow their instructions for investigation.
Possible causes include payment method issues, insufficient funds, or verification blocks.
Withdrawals typically process within 24-72 hours depending on method and verification.
Most casinos do not charge withdrawal fees but verify with support; some payment methods may have charges.
Reasons include incomplete verification, suspicious activity, exceeding limits, or payment method issues.
Common methods include credit/debit cards, e-wallets, bank transfers, and cryptocurrencies.
Limits depend on payment method but generally start at around $10 minimum; maximum varies widely.
Approximately $10 or equivalent in local currency.
Varies by payment method; often set by casino policy and regulatory limits.
Contact support immediately to request cancellation before processing is completed.
Delays may be due to verification checks, high volume of requests, or payment provider issues.
Usually withdrawals must be made to the original deposit method unless otherwise approved.
Contact support with transaction details for investigation and resolution.
Check transaction status in account history or contact support for updates.
Blocks may be due to suspicious activity, compliance checks, or failed verification.
Additional ID, proof of address, and source of funds documentation may be required.
Yes, withdrawal limits depend on account type, VIP status, and wagering requirements.
Refunds are processed by support after issue verification and follow specific casino policies.
Contact support with payment details to resolve failed deposits or withdrawals.
Withdrawal methods cannot typically be changed once a request is made; contact support for assistance.
To comply with anti-money laundering laws and verify legality of transactions.
Request statements from customer support or download from account transaction history.
Contact support promptly with payment details to investigate and resolve.
Baji Live accepts multiple currencies including Bangladesh Taka (BDT) and USD.
Currency conversion is supported; exchange rates and fees may apply as per provider.
Crypto deposits and withdrawals are processed through integrated wallets following platform procedures.
Contact support with error details; clear cache and try other payment methods if needed.
Contact support promptly to report and request return of erroneous deposits.
Check internet, update browser/app, clear cache; contact support if problem persists.
Restart game, clear cache, check updates; report persistent issues to support.
Use live chat or email describing the issue with screenshots or error codes.
Contact support immediately to review game logs and resolve discrepancies.
Check device volume, browser settings, and update flash/player if required.
Check connection, close background apps, clear cache, or switch devices.
Verify bet conditions, game status; contact support if unclear or for disputes.
Results are typically shown on game interface or in account history logs.
Refresh page, restart device, try different browser; contact support if unresolved.
Game restrictions due to license, region, or platform maintenance.
Clear browser/app cache via device settings or browser options.
Update app/browser, clear cache, restart device; contact support for help.
Check promotion terms, wagering requirements; contact support to investigate.
Available in bonus T&Cs or account bonus section.
May be due to ineligibility, expired bonuses, or system delay; contact support.
Register via website/app and follow event instructions.
Verify code validity and terms; contact support if issues persist.
Could be due to regional restrictions, server issues, or maintenance.
Check connection, allow permissions; report ongoing problems to support.
Use live chat or email with detailed description and screenshots.
Check internet, try different device/browser; clear cache; contact support if needed.
Use recommended browsers and update to latest versions for optimal experience.
Follow browser or plugin provider instructions for updates.
Clear cache, close background apps, check network; contact support if issue persists.
Contact support via live chat or email specifying game and issue details.
