How to contact the casino support service?
Bambet Casino can be contacted primarily via live chat and email. Registered users can access live chat for instant help, and email support is available 24/7 for all inquiries.
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What contact methods are available for customers?
Live chat, email support, and a contact form on the website.
Casino website
https://www.bambet.com
Casino launch date
2021
Gaming license
Licensed by Curacao eGaming Commission with license number 8048/JAZ2020-013.
Casino headquarters location
The casino is owned by DAMA N.V., traditionally registered in Curacao (Caribbean region).
License jurisdiction
Curacao
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, Bambet offers a live chat feature available 24/7. Response times are typically quick, with agents ready to assist immediately once connected.
Is there a contact form on the website?
Yes, there is a contact form available on the Bambet website under the "Contact Us" section for sending messages directly.
Technical support email
VIP support email
Specific VIP support email is not publicly listed; VIP customers can generally reach support via the main email or designated VIP channels through the site.
Complaints email
Not specifically provided; general support email [email protected] is used for complaints.
Finance department email
No separate finance email is publicly listed; financial inquiries are handled through customer support email [email protected].
Security service email
No dedicated security email found; security-related issues are directed to general support.
Support hotline phone number
Bambet Casino does not provide a phone support number.
VIP line for premium customers
No dedicated VIP phone line is publicly available.
Separate complaint line
No separate telephone complaint line exists.
Technical support
Available 24/7 via live chat and email [email protected].
Financial department
Accessible through support email; no separate contact information.
Security service
Contacted via general support channels.
Telegram support account
No official Telegram support account publicly available.
WhatsApp support account
No official WhatsApp support number listed.
Viber support account
No official Viber support account found.
WeChat support account
No official WeChat support account listed.
Facebook page
https://www.facebook.com/bambetcasino
Instagram page
No official Instagram page clearly identified.
Twitter/X page
No official Twitter or X account publicly confirmed.
LinkedIn page
No official LinkedIn company page found.
YouTube channel
No official YouTube channel publicly available.
Telegram channel
No official Telegram channel provided.
Discord server
No official Discord server information found.
Are there video calls with consultants?
Video call support is not available.
Is there a ticket system (helpdesk)?
No explicit ticket system mentioned; support is primarily via live chat and email.
Is there a mobile app with support chat?
Bambet does not have a dedicated mobile app but the mobile website supports live chat.
Are push notifications supported?
No information found about push notification support.
Is SMS support available?
SMS support is not available.
Can I request a callback?
Callback service is not offered.
Are there forums or communities related to this casino?
No official forums or community platforms dedicated to Bambet Casino.
Is there a mobile app for contacting support?
No dedicated mobile support app exists.
Are Zoom/Teams consultations possible?
No support through Zoom or Teams.
Is support available on weekends and holidays?
Support operates 24/7, including weekends and holidays.
What are the support service operating hours?
24 hours a day, 7 days a week.
Supported languages
English, German, Russian.
Service regions
Bambet serves a global audience with players from multiple countries, subject to license restrictions.
Can I contact support without registration?
Support via email can be accessed without registration; live chat typically requires a registered account.
Can I send documents through chat?
The capability to send documents through live chat is not confirmed.
Privacy policy link
https://www.bambet.com/privacy-policy
Terms of service link
https://www.bambet.com/terms-and-conditions
What to do if I forgot my account password?
Use the "Forgot Password" link on the login page to receive password reset instructions via email.
How to restore access to a blocked account?
Contact customer support via email to verify your identity and resolve account blocking issues.
Why is my account blocked?
Common reasons include suspected fraud, violation of terms, self-exclusion requests, or failed verification.
How to change profile information?
Profile updates can be done through the account settings page on the website; some changes may require support assistance.
What to do if I suspect my account has been hacked?
Immediately contact support to secure your account, change passwords, and verify recent activity.
How to set up two-factor authentication?
No specific 2FA feature is publicly noted; follow security recommendations and contact support for account protection advice.
Why am I not receiving SMS confirmation codes?
Possible causes are network issues or incorrect phone number; ensure phone number accuracy and check with support.
How to delete my casino account?
Request account deletion through customer support; the process may involve verification steps.
What to do if I can't log into my account?
Use password recovery, check login credentials, clear cache/cookies, or contact support for assistance.
How to check account login history?
No user-accessible login history feature publicly detailed; inquire with support if needed.
Why is document verification required?
Verification (KYC) is required to confirm identity, prevent fraud, comply with regulations, and ensure responsible gambling.
What documents are needed for verification?
Common documents include government-issued ID, proof of address, and payment method verification documents.
How long does document verification take?
Verification typically takes between 24 to 72 hours depending on document clarity and staff workload.
What to do if documents are rejected?
Resubmit clear, valid documents and contact support to clarify the reason for rejection.
How to upload documents for verification?
Upload documents through the account verification section on the website or send to the support email.
Why does my account require additional verification?
Additional checks may be triggered by large transactions, suspicious activity, or regulatory requirements.
Can I have multiple accounts?
Multiple accounts are generally prohibited under casino terms and may lead to account closure.
How to report suspicious activity?
Contact support immediately with details of the suspicious activity for investigation.
What to do if I lose access to my email?
Contact support and provide identity verification to update email or regain access.
How to change phone number in my account?
Request phone number update via account settings or customer support.
Why are my account functions limited?
Account restrictions may be due to verification pending, responsible gambling limits, or compliance issues.
How to set deposit limits?
Deposit limits can be set in responsible gaming settings within your account.
What is self-exclusion and how to activate it?
Self-exclusion allows temporary or permanent account suspension to prevent gambling; activated through support or account settings.
How to temporarily freeze my account?
Contact support to request a temporary account freeze.
What to do if I suspect fraud?
Report any fraudulent activity immediately to customer support for investigation and action.
Why is my deposit not going through?
Deposits may fail due to payment method issues, restrictions, or network problems; verify details and contact support.
How long does withdrawal processing take?
Withdrawals are processed within 24 to 72 hours, depending on verification and payment method.
What fees are charged for transactions?
Generally, Bambet does not charge fees; however, third-party payment processors might.
Why was my withdrawal request declined?
Reasons include failed verification, account restrictions, or exceeding withdrawal limits.
What deposit methods are available?
Visa, Mastercard, MiFinity, Bitcoin, Litecoin, Ethereum, Ripple, CashtoCode, Dogecoin, Bitcoin Cash, Bank Transfer, and Pay via Bank.
What are the minimum and maximum deposit amounts?
Minimum deposit is C$20; maximum depends on payment method.
Maximum deposit amount
Varies by payment method, typically up to several thousand dollars.
How to cancel a withdrawal request?
Contact support immediately to request cancellation, subject to processing stage.
Why is my withdrawal taking so long to process?
Delays can occur due to verification, banking processing times, or high volume periods.
Can I withdraw to a different card?
Withdrawals typically must go to the originally used deposit method.
What to do if money was debited but not credited?
Contact support immediately with transaction details for investigation.
How to check the status of a financial transaction?
Check your account transaction history or contact support for updates.
Why are financial operations blocked?
Operations may be blocked due to verification issues, suspected fraud, or compliance checks.
What documents are needed for large withdrawals?
Additional ID, proof of address, and source of funds documents may be required.
Are there withdrawal limits?
Yes, weekly and monthly withdrawal limits apply (e.g., C$7,500 weekly, C$15,000 monthly).
How do refunds work?
Refunds are processed back to the original payment method after assessment by support.
What to do with failed payments?
Retry payment or contact support to resolve issues with the payment provider.
Can I change the withdrawal method?
Withdrawal method changes are generally not allowed after deposit.
Why is proof of funds source required?
To comply with anti-money laundering regulations and ensure legitimate transactions.
How to get a financial transaction statement?
Request a statement through customer support.
What to do if a payment is stuck?
Contact support with payment details to resolve the issue.
What currencies does the casino accept?
Multiple currencies including Canadian Dollar, US Dollar, Euro, and cryptocurrencies like Bitcoin.
Is there currency conversion?
Currency conversion is supported with applicable rates depending on payment methods.
How do cryptocurrency payments work?
Players can deposit and withdraw using several cryptocurrencies through integrated wallets.
What to do with payment system errors?
Contact support immediately with error details for assistance.
Can I return an erroneous deposit?
Contact support quickly to request reversal or correction.
Why won't the game load?
Troubleshoot by clearing cache, checking internet, or switching browsers/devices.
What to do when there's a game crash?
Refresh the game or browser and report persistent issues to support.
How to report a game error?
Use live chat or email support with a detailed description and screenshots if possible.
Why did my winnings disappear after a crash?
Contact support to investigate potential technical errors or state reconciliation.
Game sound not working - what to do?
Check device volume, browser permissions, and reload the game.
Game lagging or freezing - how to fix?
Clear cache, update browser, check internet connection, or try another device.
Why isn't my bet being counted?
Bets may be rejected due to timeout, rule violations, or connection issues; contact support.
How to check game round results?
Many games display results in the game interface or history accessible in the account.
What to do if the game is not responding?
Reload the page, clear cache, or contact support if issue persists.
Why are some games unavailable?
Restrictions based on location, licensing, or maintenance.
How to clear cache for better game performance?
Clear browser cache and cookies via browser settings.
Problems with game display on mobile device?
Update browser, clear cache, or use a compatible device.
What to do if bonus didn't activate?
Contact support with details; bonuses sometimes require activation or meet terms.
How to check bonus wagering requirements?
Review bonus terms on the promotion page or contact support.
Why aren't bonus points being credited?
Could be timing delays or conditions not met; check terms or contact support.
How to participate in tournaments and promotions?
Register for promotions as instructed on the site; follow terms for eligibility.
What to do if promo code doesn't work?
Verify code validity and conditions; contact support if issues persist.
Why is Live Casino unavailable?
Could be due to geographic restrictions, server issues, or maintenance.
Problems with video streaming in live games?
Check internet speed and compatibility; clear cache or contact support.
How to report a technical glitch?
Use live chat or email support with a detailed description.
What to do if the website won't load?
Check internet, clear cache, try different browser or device.
Browser compatibility issues?
Use supported browsers like Chrome, Firefox, Edge; update to latest versions.
How to update Flash Player or other plugins?
Bambet uses HTML5 games, no Flash required.
What to do with slow website loading?
Clear cache, close other apps, check internet speed or try a different device.
How to get technical support for games?
Contact support via live chat or email for game-related help.