You can contact BananaBet Casino support primarily via email at [email protected]. They also offer live chat support accessible through the website when logged in, connecting you to a support agent promptly.
Email support, live chat via website, social media channels including Facebook and Instagram.
https://bananabets.com
BananaBet Casino launched in 2023.
BananaBet operates as a social casino and does not require a traditional gambling license. It complies with US social gaming laws and operates legally in most US states.
The operator, GAN Social LLC, is headquartered at 400 Spectrum Center Drive, Suite 1900, Irvine, California 92618.
As a social casino, BananaBet does not hold a traditional gambling license but adheres to regulations applicable to social gaming in the United States.
Yes, live chat is available 24/7 on the website. The response time is typically within a few minutes when logged in and clicking the support bubble.
No specific contact form is prominently available; contact is mainly through email and live chat.
No dedicated VIP support email publicly available; general email support is used.
Not separately provided; general support email [email protected] is used for complaints.
Not provided; financial issues handled via general support email.
Not publicly listed separately; security concerns can be reported via general support email.
No phone support is available.
No dedicated VIP phone line is available.
No dedicated complaints phone line is available.
Available via email and live chat. Support team assists with technical issues through these channels.
Contacted through general support email [email protected]; no direct financial department contact.
Security issues are handled by the support team via the general support email.
No official Telegram support account available.
No official WhatsApp support account available.
Not available.
Not available.
BananaBets has an official Facebook page linked through their website and social media.
Official Instagram account accessible via their website/social media links.
No official Twitter/X account publicly listed.
No official LinkedIn company page publicly listed for BananaBets.
No official YouTube channel publicly listed.
No official Telegram channel available.
No official Discord server information available.
Video call support is not provided.
Support operates through email and live chat rather than a formal ticket system.
BananaBets has a mobile app that includes support chat functionality.
The mobile app supports push notifications for customer communication.
SMS support is not available.
Callback service is not offered.
No official forums or community platforms are provided by BananaBets.
Yes, the mobile app includes support chat and customer service access.
Video consultation platforms like Zoom or Teams are not supported.
Support is available 24/7 including weekends and holidays via live chat and email.
Support operates 24 hours a day, 7 days a week.
Support is primarily available in English.
Support is provided primarily to players located in eligible U.S. states where BananaBets operates.
Support via email can generally be accessed without needing to be logged in; live chat requires login.
Document uploads through live chat are typically not supported; documents can be sent via email if requested.
https://bananabets.com/privacy-policy
https://bananabets.com/terms-of-service
Use the password reset link on the login page to receive a reset email; check spam folder if not received; contact support if issues persist.
Contact customer support via email with your username and verification documents to initiate account restoration.
Common reasons include suspected fraudulent activity, violation of terms, multiple accounts, or failure to verify identity.
Profile changes can be made through account settings; for sensitive changes, support may need to be contacted.
Immediately contact customer support to secure your account and follow their instructions to recover access.
General best practice is to enable 2FA in account security settings if supported; if not available, maintain strong password security.
Common issues include incorrect phone number, network delays, or carrier blocking; verify details with support.
Contact customer support with a deletion request; after identity verification, the account will be deactivated permanently.
Check credentials, reset password if needed, clear browser cache or app data; contact support if issue remains.
If available, login history can be found in account security settings or by requesting it from support.
Verification is required for age confirmation, identity validation, and compliance with regulatory standards.
Commonly accepted documents include government-issued ID, proof of address, and possibly payment method verification.
Verification typically takes 24 to 72 hours depending on document clarity and support workload.
Resubmit clear and valid documents as per instructions or contact support for further assistance.
Upload documents through the account verification portal or send via email as directed by support.
Additional checks may be triggered by unusual activity, large transactions, or regulatory requirements.
Most online casinos prohibit multiple accounts per user; BananaBets likely enforces a single account policy.
Contact customer support immediately via email or live chat providing detailed information.
Contact support with alternative verification to update your email on file.
Update phone number in account settings if available or contact support for assistance.
Limitations may be due to pending verification, account suspension, or security measures.
Set deposit limits via account responsible gaming settings or request support assistance if available.
Self-exclusion allows players to block themselves from playing for a set period; request activation through support.
Contact support to request a temporary account freeze or suspension for a chosen duration.
Report suspected fraud to customer support immediately for investigation and action.
Causes include payment method issues, insufficient funds, or system errors; verify details or contact support.
BananaBets is a social casino without real monetary withdrawals; no real withdrawal processing applies.
There are no transaction fees as the casino operates with virtual currency.
Not applicable as the casino does not support cash withdrawals.
Payment providers include Visa, Mastercard, Discover, American Express, and PayPal for purchasing virtual Coins.
Varies per payment provider and promotion; generally from $19.99 to $999.99 for bonuses.
Approximately $19.99.
Up to $999.99 based on promotional periods.
Not applicable as withdrawals are not supported.
Not applicable.
Not applicable.
Contact support immediately with transaction details for resolution.
Review account transaction history or contact support for assistance.
Blocks may occur due to verification issues, suspected fraud, or account restrictions.
Not applicable.
Not applicable.
Refunds of virtual currency purchases handled case-by-case by support.
Contact support promptly with payment details to resolve issues.
Not applicable.
Not applicable.
Request via customer support.
Contact customer support with payment details.
Only virtual currency ("Coins") is used in the social casino.
Not applicable.
Not supported.
Contact support for troubleshooting and resolution.
Contact support immediately to request a return of mistaken deposits.
Check internet connection, browser/app updates, clear cache; contact support if unresolved.
Reload the game, restart device or app; report persistent crashes to support.
Use the support contact options to provide details about the error.
Report immediately to support for investigation; winnings may be restored if error confirmed.
Check device volume and settings, refresh game, or reinstall app; contact support if issue persists.
Close background apps, check network quality, clear cache; contact support if problems continue.
Possible software glitch or connection issue; report to support for resolution.
Review game history or result screen; support can assist if details unclear.
Restart game or device; if problem persists, contact support.
Game availability may be restricted by jurisdiction or technical maintenance.
Clear browser cache or app data through device settings.
Update app, restart device, clear cache; contact support if issue continues.
Check bonus terms, contact support with details for manual correction.
Bonus terms are available on the website; contact support for clarification.
Could be due to eligibility or technical issues; report to support.
Follow instructions on the promotions page; check eligibility and registration requirements.
Verify code validity and terms; contact support for help.
Live casino may be inactive due to technical issues or regional restrictions.
Check internet speed and device compatibility; contact support if problems persist.
Use support email or live chat to provide detailed information.
Check connection, try different browser; clear cache; contact support if issue remains.
Use recommended browsers; update to latest versions for best performance.
Modern casinos do not require Flash; update browser and app instead.
Clear cache, check internet speed; use supported devices and browsers.
Contact support through live chat or email for assistance with game-related issues.
