How to contact the casino support service?
BB Casino offers customer support primarily through live chat, email, and an online contact form. Their support team is available 24/7 to assist with any queries or issues.
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
What contact methods are available for customers?
Customers can contact BB Casino via live chat, email, and an online contact form.
Casino website
https://www.bbcasino.com
Casino launch date
BB Casino was launched in 2018.
Gaming license
BB Casino holds gaming licenses from the United Kingdom Gambling Commission (UKGC) and the Malta Gaming Authority (MGA).
Casino headquarters location
BB Casino is operated by ProgressPlay Limited from Kolonakiou 26, Office No.18, Agios Athanasios, Limassol, 4103, Cyprus.
License jurisdiction
The casino is licensed in the jurisdictions of the United Kingdom and Malta.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, BB Casino features a live chat support channel available 24/7. Response times are generally prompt though exact times may vary.
Is there a contact form on the website?
Yes, there is a contact form available on the website within the support section.
Technical support email
VIP support email
No specific verified VIP support email is publicly available; VIP support is typically handled through personalized service channels once the VIP status is granted.
Complaints email
No distinct complaints email is publicly listed; customers are advised to use the general support email or contact form for complaints.
Finance department email
No specific finance department email is publicly available; financial inquiries are handled through the general support email.
Security service email
No specific security service email is listed; security concerns should be directed through general support channels.
Support hotline phone number
No publicly available support phone number has been verified for BB Casino.
VIP line for premium customers
No dedicated VIP phone line is publicly listed.
Separate complaint line
No separate complaint phone line is publicly available.
Technical support
Technical support is available 24/7 through live chat, email, and contact form.
Financial department
Financial inquiries are typically addressed via the main customer support email and live chat.
Security service
Security matters can be reported through the main customer support channels.
Telegram support account
No official Telegram support account is publicly confirmed.
WhatsApp support account
No official WhatsApp support contact is available.
Viber support account
No Viber support account is publicly listed.
WeChat support account
No official WeChat support account is available.
Facebook page
No verified official Facebook page URL found specifically for BB Casino.
Instagram page
No verified official Instagram account URL is publicly confirmed.
Twitter/X page
No official Twitter/X account URL for BB Casino has been verified.
LinkedIn page
No dedicated LinkedIn company page URL specifically for BB Casino is public.
YouTube channel
No official YouTube channel URL is verified for BB Casino.
Telegram channel
No official Telegram channel URL is publicly confirmed.
Discord server
No official Discord server information is available.
Are there video calls with consultants?
Video call support with consultants is not standard practice and no evidence suggests BB Casino offers video call consultations.
Is there a ticket system (helpdesk)?
Yes, BB Casino utilizes a ticket/helpdesk system accessible via email and online contact form.
Is there a mobile app with support chat?
BB Casino does not currently have a dedicated mobile app, but the mobile website supports access to customer support chat.
Are push notifications supported?
Push notifications for customer communications are generally not available due to the lack of a dedicated app.
Is SMS support available?
SMS support is not publicly confirmed as available.
Can I request a callback?
Callback service availability is not confirmed for BB Casino.
Are there forums or communities related to this casino?
No official forums or community platforms dedicated specifically to BB Casino are publicly recognized.
Is there a mobile app for contacting support?
No dedicated mobile support app exists; support is accessed through the mobile website.
Are Zoom/Teams consultations possible?
Zoom or Teams video consultations are not supported.
Is support available on weekends and holidays?
Support is available 24/7, including weekends and holidays.
What are the support service operating hours?
Support operates 24 hours a day, 7 days a week without interruption.
Supported languages
English is the primary supported language; additional languages may be available based on customer origin but not explicitly specified.
Service regions
Support is generally aimed at players from the UK and Malta regions, consistent with license jurisdictions.
Can I contact support without registration?
Yes, customers can contact support without registration via live chat or contact form.
Can I send documents through chat?
Document upload capability through live chat is generally supported for verification purposes.
Privacy policy link
https://www.bbcasino.com/privacy-policy
Terms of service link
https://www.bbcasino.com/terms-and-conditions
What to do if I forgot my account password?
Use the "Forgot Password" link on the login page to receive a password reset link via registered email.
How to restore access to a blocked account?
Contact customer support via live chat or email providing identification details to verify identity and follow their instructions to restore access.
Why is my account blocked?
Common reasons include violation of terms, failed verification, suspected fraud, underage playing, or self-exclusion.
How to change profile information?
Profile updates are typically done through the user account settings once logged in; for certain data, support intervention may be required.
What to do if I suspect my account has been hacked?
Immediately contact customer support via live chat or email, change your password, and activate security measures.
How to set up two-factor authentication?
If available, 2FA setup instructions are found in account security settings; otherwise, contact support for guidance.
Why am I not receiving SMS confirmation codes?
Troubleshoot by checking phone network coverage, spam folder, or updating phone details in the account.
How to delete my casino account?
Account deletion requests must be submitted through customer support with verification of identity.
What to do if I can't log into my account?
Check credentials, reset password, clear browser cache or cookies, and contact support if issues persist.
How to check account login history?
Login history access may be available in account settings or upon request from customer support.
Why is document verification required?
Verification ensures compliance with AML (Anti Money Laundering) laws and age regulations to protect players and the casino.
What documents are needed for verification?
Typically includes government-issued ID, proof of address, and proof of payment method.
How long does document verification take?
Verification processing generally takes from a few hours up to 3 business days.
What to do if documents are rejected?
Resubmit clear and valid documents according to the instructions provided by support.
How to upload documents for verification?
Upload via the designated section in user account or send through the support email or live chat system.
Why does my account require additional verification?
Additional verification may be triggered by high withdrawals, suspicious activities, or regulatory requirements.
Can I have multiple accounts?
Multiple accounts per user are usually prohibited and can result in account closures.
How to report suspicious activity?
Report via live chat or email providing details on the suspected activity immediately.
What to do if I lose access to my email?
Contact support for verification and assistance in updating the email address linked to your account.
How to change phone number in my account?
Change phone number in account settings or request support assistance with verification.
Why are my account functions limited?
Limitations may apply due to account verification status, pending withdrawals, or compliance reasons.
How to set deposit limits?
Deposit limits can be set in responsible gaming settings within your account or by contacting support.
What is self-exclusion and how to activate it?
Self-exclusion is a responsible gaming tool to block access for a set period; it can be activated via account settings or support.
How to temporarily freeze my account?
Account freeze requests must be submitted to support and usually require identity verification.
What to do if I suspect fraud?
Report immediately to customer support with all relevant details to initiate investigation and account protection.
Why is my deposit not going through?
Common issues include incorrect payment details, insufficient funds, or payment provider restrictions.
How long does withdrawal processing take?
Withdrawals are processed within 24 hours up to 3 business days depending on the method.
What fees are charged for transactions?
Most casinos, including BB Casino, do not charge fees but check with your payment provider for possible charges.
Why was my withdrawal request declined?
Reasons include pending verification, suspicious activity, or failure to meet wagering requirements.
What deposit methods are available?
Visa, Mastercard, PayPal, paysafecard, ecoPayz, MuchBetter, Trustly.
What are the minimum and maximum deposit amounts?
Minimum deposit is generally £10; maximum withdrawal limits are £3,000 per week and £6,000 per month.
Maximum deposit amount
Varies by payment method; no specific upper limit publicly detailed.
How to cancel a withdrawal request?
Contact support as soon as possible via live chat or email to request cancellation.
Why is my withdrawal taking so long to process?
Delays may be due to additional verification, payment provider delays, or banking hours.
Can I withdraw to a different card?
Withdrawals must typically be made to the same method used for deposit to comply with AML rules.
What to do if money was debited but not credited?
Contact support immediately with payment details to resolve transaction issues.
How to check the status of a financial transaction?
Check transaction history in your account or contact support for updates.
Why are financial operations blocked?
Blocks may occur due to verification issues, suspicious activity, or regulatory compliance.
What documents are needed for large withdrawals?
Proof of identity, proof of address, and proof of source of funds.
Are there withdrawal limits?
Yes, weekly and monthly withdrawal limits apply (e.g., £3,000 weekly, £6,000 monthly).
How do refunds work?
Refunds depend on the payment provider and casino policy; contact support for specific cases.
What to do with failed payments?
Retry with correct details, check funds, or contact support for assistance.
Can I change the withdrawal method?
Withdrawal method changes must be approved by support and comply with casino policies.
Why is proof of funds source required?
To comply with AML regulations and ensure funds are legitimate.
How to get a financial transaction statement?
Request via customer support or access account transaction history if available.
What to do if a payment is stuck?
Contact support with transaction details to investigate and resolve delays.
What currencies does the casino accept?
GBP, EUR, and other major currencies in line with licensing jurisdiction.
Is there currency conversion?
Currency conversion is usually available with standard rates applied by the casino or payment provider.
How do cryptocurrency payments work?
Not explicitly supported at BB Casino; pay using standard fiat payment methods.
What to do with payment system errors?
Verify payment details, try another method, or contact support.
Can I return an erroneous deposit?
Contact support immediately to request reversal of erroneous deposits.
Why won't the game load?
Check internet connection, browser compatibility, clear cache, or try a different device.
What to do when there's a game crash?
Refresh browser or app, clear cache, and report persistent issues to support.
How to report a game error?
Report through support channels with detailed descriptions.
Why did my winnings disappear after a crash?
Contact support immediately with game and session details for investigation.
Game sound not working - what to do?
Check device sound settings, browser permissions, and reload the game.
Game lagging or freezing - how to fix?
Check internet speed, close background apps, clear cache, or change device.
Why isn't my bet being counted?
Confirm bet placement, check balance, or report to support for clarification.
How to check game round results?
Review game history or session logs available in your account.
What to do if the game is not responding?
Reload game or contact support to report the issue.
Why are some games unavailable?
Game restrictions may apply due to licensing, regional rules, or server issues.
How to clear cache for better game performance?
Clear browser cache and cookies from settings.
Problems with game display on mobile device?
Ensure browser and OS are up to date, enable JavaScript, or switch browsers.
What to do if bonus didn't activate?
Check terms, reload game, or contact support for manual activation.
How to check bonus wagering requirements?
View bonus terms and conditions in your account or promotions page.
Why aren't bonus points being credited?
Points credit only after meeting wagering or activity requirements; contact support if delayed.
How to participate in tournaments and promotions?
Register on the promotions page and follow event-specific rules.
What to do if promo code doesn't work?
Verify code validity, expiration, and entered details; contact support if issues persist.
Why is Live Casino unavailable?
Live casino may be unavailable due to maintenance, high traffic, or geographic restrictions.
Problems with video streaming in live games?
Check internet connection, browser permissions, or switch to a different device.
How to report a technical glitch?
Use live chat or email support with detailed explanation and screenshots if possible.
What to do if the website won't load?
Confirm internet connection, clear cache, or try accessing via another browser.
Browser compatibility issues?
Use updated browsers like Chrome, Firefox, Safari; disable incompatible plugins.
How to update Flash Player or other plugins?
Most modern casinos use HTML5; if needed, update plugins via official sources.
What to do with slow website loading?
Clear cache, check internet speed, or try different browsers/devices.
How to get technical support for games?
Contact support via live chat, email, or contact form with game details.