Casino Belgium support can be contacted primarily through a contact form available on their website. There is no phone number or live chat service provided, making the contact form the main method for customer inquiries.
Contact form on website; no phone support or live chat available.
https://www.casinobelgium.be/fr
Licensed by the Belgian Gaming Commission, which regulates legal online gambling in Belgium.
Not explicitly stated; closely associated with Belgian jurisdiction, likely headquartered in Belgium.
Belgium
There is no live chat available on Casino Belgium’s website.
Yes, there is a contact form available for customer support inquiries.
No specific technical support email is publicly provided; primary contact method is via the contact form.
No designated VIP support email found.
No dedicated complaints email available.
No specific financial inquiries email provided.
No public email address for security issues.
No customer support phone number is provided.
No dedicated VIP phone line is available.
There is no separate complaint phone line.
Technical support is handled through the general contact form; no dedicated technical support hotline.
Financial inquiries should be directed via the contact form as no direct contact details are published.
Security-related issues can be reported through general contact channels, as no specialized security contact is available.
No official Telegram support account found.
No official WhatsApp support account found.
No Viber support account is listed.
No WeChat support presence detected.
No official Facebook page URL clearly linked to the casino was found.
No official Instagram account URL is available.
No official Twitter or X account URL is provided.
No official LinkedIn company page found.
No official YouTube channel linked.
No official Telegram channel listed.
No official Discord server information available.
Video call support is not offered.
There is no formal ticket system disclosed; support relies on the contact form.
No dedicated mobile app with support chat functionality is available.
Push notifications for customer communications are not indicated.
SMS support is not offered.
No callback service is provided.
There are no official forums or community platforms mentioned.
No video consultation platforms like Zoom or Teams are supported.
Support availability times are not specified, indicating limited or standard hours via contact form only.
Not specified publicly; support likely operates during standard business hours responding to contact form submissions.
The website and support are available in French and English.
Support serves players within Belgium.
Yes, inquiries via contact form can typically be made without registration.
No chat function exists to send documents.
https://www.casinobelgium.be/en/n/legal/privacy
https://www.casinobelgium.be/en/n/legal/terms-and-conditions
Use the password recovery option on the login page, typically by entering your registered email to receive reset instructions.
Contact customer support via the contact form explaining the situation for account review and potential reinstatement.
Common reasons include suspected fraud, violations of terms, or verification failures.
Profile changes are done through the user account section after login; some changes may require support contact.
Immediately contact support, change your password, and secure your email and account access.
If available, enable 2FA via account security settings; otherwise, contact support for guidance.
Check phone number accuracy, network issues, or contact support; SMS delivery issues are common across providers.
Request account deletion by contacting support via the contact form following any final verification steps.
Verify credentials; use password recovery; if issues persist, contact support via form.
Such information is usually available in account security or privacy settings online.
To comply with KYC and anti-money laundering regulations, confirming identity and preventing fraud.
Commonly required are government-issued ID, proof of address, and proof of payment method.
Typically between 24-72 hours depending on the volume of verification requests.
Resubmit clear, valid documents matching the account holder's details; contact support for clarification if needed.
Upload documents through the secure verification section in the user account or via a support request.
Triggered by large transactions, suspicious activity, or regulatory requirements.
Most casinos restrict to one account per person to prevent fraud and abuse.
Contact customer support immediately via the contact form with detailed information.
Notify support promptly and provide verification to update contact details.
Update via account settings or request change through customer support.
Possible due to pending verification, suspected fraud, or regulatory restrictions.
Available in account settings for responsible gambling controls if the feature is offered.
A program allowing players to voluntarily block access to gambling for a set period; activated via account settings or support.
Request temporary suspension contact support or use self-exclusion features if available.
Report immediately to customer support with evidence and secure your account.
Common causes include payment method issues, bank restrictions, or technical errors.
Typically 24-72 hours depending on verification and payment method.
Usually no fees for deposits; withdrawal fees depend on the payment provider.
Possible reasons include incomplete verification, suspicious activity, or policy violations.
Bancontact, Visa, Mastercard, Dexia Direct Net, ING Home Pay, KBC Online, Paysafe Card.
Specific limits are not public; typical industry minimums start around €10.
Approximately €10 industry standard if not specified.
Varies; often subject to regulatory and internal limits.
Contact support immediately via form if cancellation is allowed before processing.
Delays may result from verification, banking procedures, or system load.
Withdrawals generally must be to the deposited payment method for security.
Contact support promptly with transaction details for investigation.
Review your account transaction history or contact support.
Could be due to verification issues, security concerns, or policy compliance checks.
ID, proof of address, and proof of the source of funds.
Yes, regulated withdrawal limits typically apply and can vary by user.
Refunds are processed via the original payment method as per casino policy.
Verify payment details, try alternative methods, or contact support for help.
Usually no; withdrawals must be processed to the original deposit method.
To comply with anti-money laundering laws and verify legitimate funds.
Request through customer support or download from your account history.
Contact support with transaction details for resolution.
Euros (EUR) primarily, as it is a Belgian licensed casino.
Currency conversion is generally not supported; players transact in EUR.
Cryptocurrency payments are not accepted at Casino Belgium.
Report issues to support and verify payment method details.
Contact support immediately to resolve and request a refund.
Check internet connection, browser compatibility, or clear cache.
Reload the game and report persistent issues to support.
Use the contact form to submit detailed information about the error.
Verify account history; report to support for investigation.
Check device sound settings and browser permissions.
Clear cache, update browser, or reduce concurrent applications.
Confirm bet submission; check terms and try reloading the game.
Results are typically displayed in-game or in the game history section.
Reload or restart the game; contact support if the problem persists.
Games may be restricted due to licensing or maintenance.
Clear browser cache/data via settings or use incognito mode.
Update app or browser; clear cache; switch device or network.
Contact support with details; check terms for eligibility.
Wagering requirements are listed in the bonus terms on the website.
Ensure eligibility and correct game play; contact support if issues persist.
Register and check terms on the promotions page.
Verify code validity and expiration; contact support if needed.
May be due to license restrictions or technical issues.
Check internet speed, browser compatibility, and allow necessary permissions.
Report via contact form with as much detail as possible.
Check internet connection, try another browser or clear cache.
Use recommended browsers such as Chrome, Firefox, or Safari.
Modern casinos use HTML5; update browser instead of plugins.
Clear cache, reduce browser tabs, use a wired connection if possible.
Submit issues via contact form or consult the help center if available.
