BetAt Casino support can be contacted primarily through live chat, email, and phone. The live chat is available around the clock for timely assistance, and emails can be sent to the general contact email for inquiries.
Live chat, email, and phone support are available to customers for assistance.
https://betat.net/
BetAt Casino was launched in 2011.
BetAt Casino is licensed by the Malta Gaming Authority and the UK Gambling Commission.
The casino's headquarters are located in Stockholm, Sweden.
Malta and the United Kingdom.
Yes, there is live chat available 24/7 on the website. The response time is generally immediate to a few minutes.
Yes, there is a contact form available on the website's contact page.
No verified specific VIP support email found; usual contact is through general support channels.
No specific complaints email found; complaints can be sent through general support email or live chat.
No specific finance department email found; financial inquiries are typically handled via general support email.
No specific security email provided.
No verified phone number found for direct customer support.
No dedicated VIP phone line available.
No dedicated complaint phone line available.
Technical support is available via live chat and email during standard support hours.
Financial inquiries are handled via email and support chat.
Security issues are addressed through general support channels.
No official Telegram support account found.
No official WhatsApp support account found.
No official Viber support account found.
No official WeChat support account found.
No verified official Facebook page specific to the casino found.
No verified official Instagram account specific to the casino found.
No verified official Twitter account specific to the casino found.
No verified official LinkedIn company page found.
No verified official YouTube channel found.
No official Telegram channel found.
No official Discord server information available.
No video call support is available.
No explicit information about a ticket system was found; support generally runs via live chat and email.
The casino offers a mobile-friendly website but no dedicated mobile app with support chat.
No information on push notification support was found.
SMS support for customer service is not available.
Callback service is not provided.
There are no official forums or community platforms linked to the casino.
No dedicated support app found.
No Zoom or Teams support consultations are available.
Support is available daily from 6 AM to 11 PM.
Customer support operates daily from 6 AM to 11 PM.
English is supported; other languages may be available but no specific verified list found.
The casino serves numerous regions but excludes countries such as the USA, Belgium, and several others due to licensing restrictions.
Typically, support requires registration to access full customer service.
Document uploads are generally handled through secure upload areas or via email; chat document upload is not confirmed.
https://betat.net/privacy-policy/
https://betat.net/terms-and-conditions/
Use the casino’s password recovery feature via the login page, typically involving email verification.
Contact support through live chat or email to verify identity and resolve the issue.
Common reasons include security concerns, suspected fraud, or violation of terms.
Profile updates can be made in the account settings section of the website.
Immediately contact support to secure the account and change passwords.
Instructions are usually found in account security settings if supported.
Possible reasons include network issues or incorrect phone details; verify settings with support.
Request account deletion by contacting customer support.
Check login details, reset password, or contact support for help.
Some casinos provide login history in account settings; consult support if unclear.
Verification is needed for regulatory compliance to prevent fraud and money laundering.
Typically, government-issued ID, proof of address, and payment method proof.
Usually from a few hours up to 48 hours depending on workload.
Submit clearer or additional documents as requested by support.
Upload via the website's secure area or send via email as instructed.
Triggered by suspicious activity or large transactions.
Multiple accounts are generally prohibited by licensing rules.
Contact support immediately with details of the suspicious activity.
Update email through support after identity verification.
Change phone number in profile settings or contact support.
Due to pending verification or security alerts.
Access responsible gaming or account settings to set limits.
Self-exclusion is a responsible gaming tool to block access for a period; activate via account settings or support.
Contact support to request an account freeze.
Report immediately to support and follow their instructions.
Check payment method details, deposit limits, or contact support.
Withdrawals are typically processed within 4 hours but may take longer depending on method.
Usually no fees from the casino, but payment provider fees may apply.
Possible reasons include failed verification, suspicious activity, or insufficient balance.
Multiple including Visa, MasterCard, Skrill, Neteller, Paysafecard, bank transfer, and more.
Minimum is typically $20/€20, and maximum around $2,300/€2,300.
$20 or equivalent.
About $2,300 or equivalent.
Contact support immediately to request cancellation before processing.
Could be due to pending verification or bank delays.
Withdrawals must usually be made to the original deposit method for security.
Contact support with transaction details for investigation.
Use account transaction history or contact support.
Due to compliance checks or suspicious behavior.
Proof of identity, proof of address, and source of funds documentation.
Yes, set by casino policies and regulations.
Refunds are processed through the original payment method after verification.
Verify payment info and contact support if issue persists.
Usually not allowed once withdrawal is requested.
To comply with anti-money laundering regulations.
Request via support or download from account history.
Contact support with payment details for resolution.
Euros, US dollars, Swedish kronor, Norwegian kroner, Russian rubles, and others.
Yes, currency conversion is available based on your selected currency.
Not specifically detailed; generally involves selecting crypto payment at deposit if supported.
Contact support with error details for assistance.
Contact support immediately to resolve accidental deposits.
Clear cache, check internet connection, or contact support if issue persists.
Refresh the game or report to support for compensation if applicable.
Contact support via live chat or email with details.
Often due to session timeouts; report to support for investigation.
Check device volume and browser settings.
Clear cache, update browser, or try another device.
Confirm game rules or report issue to support.
Results are usually displayed after game rounds; contact support for confirmation.
Refresh browser, clear cache, or contact support.
Due to regional restrictions or licensing.
Clear browser cache and restart browser.
Try updating the app or browser or use desktop site.
Contact support with bonus code and account details.
Find details in the bonus terms and conditions.
Ensure qualification criteria are met and contact support.
Register and follow the promotion rules on the casino's promotion page.
Verify code validity and contact support if needed.
May be due to regional restrictions or technical issues.
Check internet connection or try another device.
Contact support with details via live chat or email.
Clear cache, check internet connection, or contact support.
Use recommended browsers and update them regularly.
Follow browser or plugin provider instructions.
Clear cache or check internet speed.
Contact live chat or support email for help.
