How to contact the casino support service?
BetBigDollar Casino support can be contacted primarily via toll-free phone, email, and live chat available 24/7 for prompt assistance.
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What contact methods are available for customers?
Toll-free phone, email, live chat, contact form on the website.
Casino website
https://www.betbigdollar.com
Casino launch date
2006
Gaming license
Licensed and regulated by the Government of Curaçao and also holds a license from the Kahnawake iGaming authority.
Casino headquarters location
Heelsumstraat 51, E-Commerce Park, Curaçao
License jurisdiction
Curaçao
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, live chat is available 24/7 with immediate to short response times.
Is there a contact form on the website?
Yes, a contact form is available on the website under the Contact Us section.
Technical support email
VIP support email
No specific VIP support email publicly available.
Complaints email
No separate complaints email publicly available; general support email is used.
Finance department email
No dedicated finance email publicly available.
Security service email
No specific security email publicly listed.
Support hotline phone number
1-888-595-5835 (toll-free)
VIP line for premium customers
No dedicated VIP phone line publicly available.
Separate complaint line
No separate complaint phone line publicly available.
Technical support
Support available 24/7 via live chat, email, and phone; email response within 24 hours typically.
Financial department
Contact through general support channels; phone and email support available.
Security service
Contact through general support email and phone lines.
Telegram support account
Not available.
WhatsApp support account
Not available.
Viber support account
Not available.
WeChat support account
Not available.
Facebook page
Not officially maintained or publicly linked.
Instagram page
Not officially maintained or publicly linked.
Twitter/X page
Not officially maintained or publicly linked.
LinkedIn page
Not officially maintained or publicly linked.
YouTube channel
Not officially maintained or publicly linked.
Telegram channel
Not available.
Discord server
Not available.
Are there video calls with consultants?
Video call support is not available.
Is there a ticket system (helpdesk)?
Yes, a ticketing/helpdesk system is available through the website contact form.
Is there a mobile app with support chat?
BetBigDollar has a mobile app but it does not explicitly include support chat functionality.
Are push notifications supported?
Push notifications support for customer communications is not specified.
Is SMS support available?
SMS support is not offered.
Can I request a callback?
Callback service availability is not specified.
Are there forums or communities related to this casino?
No official forums or communities are maintained.
Is there a mobile app for contacting support?
No dedicated mobile app specifically for contacting support.
Are Zoom/Teams consultations possible?
Video consultation platforms like Zoom or Teams are not supported.
Is support available on weekends and holidays?
Support is available 24/7 including weekends and holidays.
What are the support service operating hours?
24 hours per day, 7 days per week.
Supported languages
Support is primarily provided in English; other languages are not specified.
Service regions
Serves multiple international regions including the USA, Canada, and others.
Can I contact support without registration?
Support can generally be contacted without registration via email and contact form.
Can I send documents through chat?
Document upload capability through chat is not clearly specified; likely requires email or account portal.
Privacy policy link
https://www.betbigdollar.com/privacy-policy
Terms of service link
https://www.betbigdollar.com/terms
What to do if I forgot my account password?
Use the "Forgot Password" link on the login page to receive password reset instructions via email.
How to restore access to a blocked account?
Contact customer support via email or phone to verify identity and request account reactivation.
Why is my account blocked?
Accounts may be blocked due to failed verification, suspicious activity, or violation of terms.
How to change profile information?
Profile changes can typically be made in account settings or through customer support assistance.
What to do if I suspect my account has been hacked?
Immediately contact support via email or phone to secure the account and change login credentials.
How to set up two-factor authentication?
Two-factor authentication setup procedures are not explicitly detailed; contact support for assistance.
Why am I not receiving SMS confirmation codes?
Common causes include incorrect number, network issues, or carrier blocks; verify phone number and contact support.
How to delete my casino account?
Request account deletion via customer support; follow any verification and confirmation steps.
What to do if I can't log into my account?
Use password recovery, check credentials, clear browser cache, or contact support for help.
How to check account login history?
Account login history access is usually available in security or account settings; otherwise contact support.
Why is document verification required?
To comply with KYC regulations, ensure player identity, and prevent fraud and money laundering.
What documents are needed for verification?
Government-issued ID, proof of address, and sometimes proof of payment method.
How long does document verification take?
Typically 24 to 72 hours depending on volume and document clarity.
What to do if documents are rejected?
Resubmit clear, valid documents as advised by support; contact customer service if issues persist.
How to upload documents for verification?
Upload via secure account portal or send via support email if allowed.
Why does my account require additional verification?
Triggered by large transactions, unusual activity, or compliance checks.
Can I have multiple accounts?
Multiple accounts per player are generally prohibited by casino policy.
How to report suspicious activity?
Contact customer support immediately via phone or email to report and resolve.
What to do if I lose access to my email?
Contact support to update email verification after identity confirmation.
How to change phone number in my account?
Update in account settings or request change via support.
Why are my account functions limited?
Limitations may be due to pending verification, self-exclusion, or policy violations.
How to set deposit limits?
Deposit limits can be set in account responsible gaming settings or via support request.
What is self-exclusion and how to activate it?
Self-exclusion is a voluntary lockout period from playing, activated via account settings or support.
How to temporarily freeze my account?
Contact support to request temporary account freeze for a specified duration.
What to do if I suspect fraud?
Report immediately to support; they will investigate and secure your account.
Why is my deposit not going through?
Possible reasons include payment method issues, limits, or technical errors; verify with support.
How long does withdrawal processing take?
Typically between 48 to 72 hours pending period; e-wallets faster, bank transfers 7-10 days.
What fees are charged for transactions?
Some withdrawal methods may have fees, e.g., $20 bank wire fee; deposits generally free.
Why was my withdrawal request declined?
Common reasons are incomplete verification, bonus playthrough requirements, or account restrictions.
What deposit methods are available?
Credit/debit cards, Bitcoin, ecoCard, Neteller, Skrill, bank wire transfers.
What are the minimum and maximum deposit amounts?
Minimum deposits usually start around $10-$20; maximums depend on payment method and limits.
Minimum deposit amount
Approximately $10
Maximum deposit amount
Varies by method; generally can be up to several thousand dollars per transaction.
How to cancel a withdrawal request?
Contact support immediately to request withdrawal cancellation before processing.
Why is my withdrawal taking so long to process?
Processing delays due to verification, banking method, or high service volume are common.
Can I withdraw to a different card?
Withdrawals must typically be made to the same method/card used for deposit to comply with regulations.
What to do if money was debited but not credited?
Contact support with transaction details to investigate and resolve payment issues.
How to check the status of a financial transaction?
Check account transaction history or contact support.
Why are financial operations blocked?
May be due to verification issues, suspicious activity, regulatory restrictions, or policy breaches.
What documents are needed for large withdrawals?
Proof of identity, proof of address, and proof of funds source.
Are there withdrawal limits?
Yes, there are limits based on account status and payment method.
How do refunds work?
Refunds are processed through the original payment method; timeframes vary.
What to do with failed payments?
Contact support with details; verify payment info and retry transaction.
Can I change the withdrawal method?
Usually not allowed once withdrawal has been requested.
Why is proof of funds source required?
To comply with anti-money laundering laws and verify legitimate origin of funds.
How to get a financial transaction statement?
Request via support or download from account portal if available.
What to do if a payment is stuck?
Contact support immediately with transaction details for resolution.
What currencies does the casino accept?
USD, CAD, Bitcoin, and other major currencies.
Is there currency conversion?
Yes, currency conversion is available; rates may apply.
How do cryptocurrency payments work?
Deposits and withdrawals via Bitcoin and possibly other cryptocurrencies, processed securely.
What to do with payment system errors?
Contact support with error details and retry with alternative methods if needed.
Can I return an erroneous deposit?
Contact support promptly to request return of erroneous deposits.
Why won't the game load?
Possible reasons include browser issues, slow internet, or outdated software; clear cache or update browser.
What to do when there's a game crash?
Reload the game, clear cache, or contact support if issue persists.
How to report a game error?
Use live chat or email support detailing the issue.
Why did my winnings disappear after a crash?
Possible session timeout or system error; report to support for investigation.
Game sound not working - what to do?
Check device volume settings, browser permissions, or reload the game.
Game lagging or freezing - how to fix?
Clear cache, update browser, close other apps, or use a stable internet connection.
Why isn't my bet being counted?
May be due to disconnection or server issues; contact support if persists.
How to check game round results?
Game histories or logs may be available in account or provided by support.
What to do if the game is not responding?
Refresh browser, clear cache, try another device or contact support.
Why are some games unavailable?
Due to geographic restrictions, licensing, or technical issues.
How to clear cache for better game performance?
Use browser settings to clear cache and cookies.
Problems with game display on mobile device?
Ensure device compatibility, update app or browser, clear cache.
What to do if bonus didn't activate?
Contact support with bonus code and account details for resolution.
How to check bonus wagering requirements?
Check bonus terms and conditions or FAQ section on the website.
Why aren't bonus points being credited?
Possible bonus policy issues or timing delays; contact support.
How to participate in tournaments and promotions?
Register and opt-in through the promotions page on the website.
What to do if promo code doesn't work?
Confirm code validity and terms; contact support if issues persist.
Why is Live Casino unavailable?
Could be due to location restrictions or temporary technical difficulties.
Problems with video streaming in live games?
Check internet speed, browser compatibility or contact support.
How to report a technical glitch?
Use live chat or support email with full details of the glitch.
What to do if the website won't load?
Check internet connection, browser compatibility, or try clearing cache.
Browser compatibility issues?
Use supported browsers like Chrome, Firefox, Safari, or Edge in recent versions.
How to update Flash Player or other plugins?
Modern casinos avoid Flash, update browser or plugins as needed for support.
What to do with slow website loading?
Clear cache, close other tabs, ensure stable connection, or contact support.
How to get technical support for games?
Access via live chat, email, or phone support; detailed assistance is provided.