Betcoin Casino support can be contacted primarily through 24/7 live chat, email support, and support tickets submitted via their website. The live chat is the fastest method and requires providing your username and email to begin communication with an agent.
Live chat, email, support tickets, community tickets, and social media channels.
https://www.betcoin.ag
2013
Betcoin operates under a gaming license issued by the Government of Curaçao, license number OGL/2024/1890/1114.
Betcoin is owned and operated by Global Limited Holding EOOD, incorporated in Bulgaria.
Curaçao
Yes, there is a live chat available 24/7. Response times are typically within seconds to a couple of minutes.
Yes, users can submit support tickets via a contact form on the support page.
No specific VIP support email found; VIP support is likely handled through live chat or personalized contact after reaching VIP status.
No dedicated complaints email publicly listed, general inquiries handled via [email protected].
No specific financial email publicly available; general email [email protected] can be used.
No specific security email published; security concerns should be directed via live chat or general email.
Not publicly available.
Not publicly available.
Not publicly available.
Available 24/7 via live chat and email.
Contactable through general email or live chat; no dedicated department email.
Contact through live chat or general email; no dedicated line.
No verified official Telegram support account found.
No official WhatsApp support number found.
No official Viber support account found.
No official WeChat support account found.
No verified official Facebook page URL found.
No verified official Instagram account URL found.
Official Twitter/X account not clearly verified.
No official LinkedIn company page found.
No official YouTube channel URL found.
No official Telegram channel URL found.
No official Discord server information found.
No confirmation of video call support available.
Yes, support ticket submissions are available on the website.
No dedicated mobile app with support chat known; however, mobile website access is fully supported.
No specific information available on push notifications.
Not publicly available.
No public information on callback service availability.
Yes, Betcoin has a community support page and player chat forums on their platform.
No dedicated support app known.
No information indicating Zoom or Teams consultations.
Yes, support operates 24/7 covering weekends and holidays.
24 hours a day, 7 days a week.
English, Chinese, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese (Brazil), Russian, Spanish, Thai, Turkish, Vietnamese among others (15 languages supported).
Global, with some restrictions including USA, UK, Australia, Singapore, Ukraine, Russia, Belarus.
Live chat initiates after providing username and email; general support might require account details.
Document upload through chat is not confirmed but uploading documents via email or support tickets is typical industry practice.
https://www.betcoin.ag/privacy
https://www.betcoin.ag/terms
Use the "Forgot password" feature available on the login page to reset the password via registered email.
Contact support via live chat or email for account review and potential reinstatement after verifying identity.
Common reasons include suspicious activity, security concerns, violation of terms, or ongoing investigations.
Profile updates are generally done through the account dashboard; sensitive changes might require support verification.
Immediately contact support, change passwords, and enable two-factor authentication for enhanced security.
Accessible via the settings menu in the player dashboard; follow prompts to enable 2FA for account protection.
Could be due to network issues, incorrect phone number, or operator blocking; verify details and contact support.
Contact customer support to request account deletion; account closure procedures include verification.
Check credentials, reset password if needed, clear cache, try another browser, or contact support for assistance.
Logged-in account holders may access login history via security or account settings, if available.
Verification is required for identity confirmation, compliance with KYC and anti-money laundering regulations.
Typically government-issued ID, proof of address, and sometimes proof of payment method.
Usually between a few hours to several days depending on volume and document clarity.
Review rejection reasons, provide clear and valid documents, and resubmit through support channels.
Documents can be uploaded via the account verification section or emailed to support if instructed.
Triggered by large transactions, suspicious activity, or regulatory requirements.
Most casinos prohibit multiple accounts; Betcoin likely follows this standard to prevent abuse.
Use the live chat, support ticket, or email channels to report any suspicious actions for investigation.
Contact support immediately to verify identity and update the account email address securely.
Update through account settings or request support assistance if direct change is restricted.
Limits often due to verification status, pending documents, or compliance checks.
Deposit limits usually configurable in account settings or upon request to support for responsible gambling.
Self-exclusion temporarily blocks account access to help control gambling behavior; can be activated by contacting support.
Contact customer support to request an account freeze for a specified period.
Report immediately to support with details for prompt investigation and action.
Possible causes include insufficient funds, payment method issues, or system errors; verify details or contact support.
Withdrawals typically processed within minutes to a few hours, depending on method and verification status.
Betcoin generally does not charge fees; however, network or payment provider fees may apply.
Common reasons include failed verification, suspicious activity, or issues with payment details.
Cryptocurrency deposits including BTC, ETH, BSV, BCH, DASH, LTC, XRP, SHIB, and others.
Minimum deposit usually $5 in cryptocurrency; maximum limits depend on user status and method.
$5 (crypto)
Not specifically capped publicly; subject to internal limits.
Contact support immediately; cancellation depends on withdrawal processing status.
Delays may be due to verification, high volume, or security checks.
Withdrawals must match the deposited payment method for security.
Contact support with transaction details for resolution.
Use account transaction history or contact support.
Blocks may be due to security, compliance, or suspicious activity.
Government ID, proof of address, proof of funds source.
Withdrawal limits apply, varying by verification and VIP status.
Refunds are processed after evaluation and approval, usually via original payment method.
Retry with correct details or contact support for assistance.
Generally no; withdrawals follow deposit method for security reasons.
To comply with anti-money laundering regulations and confirm legitimate money source.
Request via account or support email.
Contact support with payment details to investigate and resolve.
USD, EUR, CAD, JPY, BRL, CNY, INR, MXN, KRW, ZAR, KES, THB, COP, PEN, and cryptocurrencies.
Currency conversion available with applicable rates for fiat and crypto.
Deposit crypto to casino wallet addresses; withdrawals sent to user wallets after verification.
Contact support with error details for resolution.
Contact support promptly to request return or correction.
May be caused by network issues, browser problems, or device compatibility.
Refresh or restart the game; contact support if issue persists.
Use live chat or support ticket to report bugs or errors.
Contact support to investigate potential session or system errors.
Check device sound settings and browser permissions; reload game.
Clear cache, update browser, reduce open tabs or switch devices.
May be due to game malfunction, bet timing, or server issues; report to support.
Access game history or recent results section in the game interface.
Reload or restart; contact support if problem continues.
Geographic or license restrictions or server issues may limit availability.
Clear browser cache in settings or use private/incognito mode.
Check compatibility, update mobile OS, or use supported browser.
Contact support with promo details; verify eligibility and activation steps.
Access bonus terms via promotions page or support FAQ.
May be due to wager conditions or system delays; contact support.
Follow instructions in promotions section; register or opt-in if required.
Verify code validity and terms; contact support for assistance.
Could be due to maintenance, geographic restrictions, or connectivity issues.
Check internet speed, browser permissions; restart or use alternate device.
Submit report via live chat or support ticket with details.
Check internet, clear cache, try another device or browser.
Use recommended browsers such as Chrome, Firefox, Edge; disable conflicting plugins.
Use official plugin sites; however, modern casinos use HTML5 needing no Flash.
Clear cache, check internet connection, reduce device load, use latest browser.
Contact support via live chat or tickets; provide game details.
