How to contact the casino support service?
BetFury Casino support can be contacted primarily via 24/7 live chat available on their website and email support for less urgent queries. Social media channels also provide additional contact options.
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What contact methods are available for customers?
Live chat, email, Telegram, Twitter/X, Discord, and social media comments.
Casino website
https://betfury.com
Casino launch date
BetFury Casino was launched in the fall of 2019.
Gaming license
BetFury holds a gaming license issued by the Curacao eGaming authority under number 365/JAZ Sub-License GLH-OCCHKTW0712232020.
Casino headquarters location
The casino headquarters is located at Dr. M.J. Hugenholtzweg 25 Unit 11, Curacao.
License jurisdiction
Curacao
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is a live chat on the website that operates 24/7. Response times are typically within a minute or a few minutes for more detailed queries.
Is there a contact form on the website?
There is a support contact form available on the website, usually located at the bottom or within the support section.
Technical support email
VIP support email
While there is no specific VIP support email publicly listed, VIP customers have dedicated VIP support managers reachable through the platform.
Complaints email
For complaints, the general support email [email protected] should be used.
Finance department email
No distinct public finance email; financial queries can be directed to the main support email.
Security service email
No publicly listed dedicated security email; security concerns can be addressed via main support channels.
Support hotline phone number
BetFury Casino does not provide a customer support phone number.
VIP line for premium customers
No dedicated VIP phone line is available; VIP support is managed via chat and email.
Separate complaint line
The casino does not have a dedicated complaints phone line.
Technical support
Technical support is available 24/7 via live chat and email.
Financial department
Financial inquiries are handled through the support email and live chat.
Security service
Security issues can be reported via the general support contact channels.
Telegram support account
Official Telegram group is accessible via the link https://t.me/Betfury.
WhatsApp support account
No official WhatsApp support account is publicly available.
Viber support account
No official Viber support account is listed.
WeChat support account
No official WeChat support is provided.
Facebook page
Official Facebook presence is indicated, though no direct URL is given in centralized info; typically accessible via BetFury's website social links.
Instagram page
Similarly, BetFury maintains an Instagram account accessible through website social links.
Twitter/X page
BetFury is active on Twitter/X, with links available on their website.
LinkedIn page
No dedicated LinkedIn company page is publicly provided.
YouTube channel
BetFury has an official YouTube channel linked through their main website and social media.
Telegram channel
BetFury maintains a Telegram channel along with the support group.
Discord server
BetFury operates a Discord server community for player interaction and support.
Are there video calls with consultants?
There is no verified information on video call support availability.
Is there a ticket system (helpdesk)?
Yes, a helpdesk ticket system is available through email and live chat.
Is there a mobile app with support chat?
BetFury does not have a downloadable mobile app but offers a mobile-optimized website with live support chat functionality.
Are push notifications supported?
Push notifications are supported on the mobile site and app versions.
Is SMS support available?
SMS support is not offered.
Can I request a callback?
There is no callback service available.
Are there forums or communities related to this casino?
BetFury hosts active communities on Telegram, Discord, and social media platforms but does not have an official dedicated forum.
Is there a mobile app for contacting support?
No dedicated mobile support app exists; support is accessed via mobile browser.
Are Zoom/Teams consultations possible?
No Zoom or Teams consultations are provided.
Is support available on weekends and holidays?
Support operates 24/7 including weekends and holidays.
What are the support service operating hours?
BetFury support is available 24 hours daily, 7 days a week.
Supported languages
Support is multilingual, with 14 language versions on the website.
Service regions
BetFury supports players worldwide, focusing on regions where cryptocurrency gambling is legal.
Can I contact support without registration?
Typically, contacting live chat and email support requires an account but some social media channels may allow contact without registration.
Can I send documents through chat?
Document upload is supported via chat for verification and support processes.
Privacy policy link
https://betfury.com/privacy-policy
Terms of service link
https://betfury.com/terms
What to do if I forgot my account password?
Use the “Forgot Password” feature on the login page to receive a reset link via email.
How to restore access to a blocked account?
Contact support via live chat or email to request account review and unblocking.
Why is my account blocked?
Common reasons include suspicious activity, failed verification, multiple accounts, or violation of terms.
How to change profile information?
Profile updates can be made in account settings; for sensitive changes, support assistance may be required.
What to do if I suspect my account has been hacked?
Immediately contact support, change passwords, and enable two-factor authentication.
How to set up two-factor authentication?
Enable 2FA in account security settings, usually via an authenticator app like Google Authenticator.
Why am I not receiving SMS confirmation codes?
Possible issues include wrong number, network problems, or operator blocks; update info or contact support.
How to delete my casino account?
Request account deletion via support, which processes the request according to the terms.
What to do if I can't log into my account?
Check credentials, reset password if needed, clear cache/cookies, or contact support.
How to check account login history?
Some casinos allow login history access in account security settings or by contacting support.
Why is document verification required?
Verification is required by regulations to prevent fraud, confirm identity, and ensure responsible gambling.
What documents are needed for verification?
Typically, government-issued ID, proof of address, and proof of payment method are required.
How long does document verification take?
Usually 24 to 48 hours depending on workload and compliance checks.
What to do if documents are rejected?
Resubmit clearer or updated documents as instructed by support.
How to upload documents for verification?
Upload via secure link in account verification section or through chat support.
Why does my account require additional verification?
Additional checks may be triggered by large transactions, suspicious activity, or regulatory requirements.
Can I have multiple accounts?
Most casinos, including BetFury, prohibit multiple accounts to prevent fraud.
How to report suspicious activity?
Report via live chat or support email providing detailed information.
What to do if I lose access to my email?
Contact support immediately to update email with verification.
How to change phone number in my account?
Update phone number via account settings or with support assistance.
Why are my account functions limited?
Limitations arise from pending verification, account issues, or policy breaches.
How to set deposit limits?
Deposit limits can be set via responsible gaming settings or by contacting support.
What is self-exclusion and how to activate it?
Self-exclusion is a voluntary ban to prevent gambling; activate via support or account settings.
How to temporarily freeze my account?
Request account freeze through support for a defined period.
What to do if I suspect fraud?
Report suspected fraud to support immediately with full details provided.
Why is my deposit not going through?
Common reasons include payment provider issues, incorrect details, or account restrictions.
How long does withdrawal processing take?
Usually between 1 hour to 72 hours depending on the method and verification.
What fees are charged for transactions?
BetFury generally does not charge transaction fees, but blockchain network fees may apply.
Why was my withdrawal request declined?
Withdrawal declines occur due to failed verification, suspicious activity, or policy violations.
What deposit methods are available?
Supported deposit methods include cryptocurrencies like Bitcoin, Ethereum, Binance Coin, and traditional card and bank transfer options.
What are the minimum and maximum deposit amounts?
Minimum and maximum deposit amounts vary by method; generally minimal limits are low to accommodate small deposits.
Minimum deposit amount
Typically starts from $10 or equivalent depending on currency.
Maximum deposit amount
Monthly withdrawal limits apply, e.g., $50,000 per month.
How to cancel a withdrawal request?
Cancellation requests must be sent quickly via live chat or email before processing.
Why is my withdrawal taking so long to process?
Delays can result from manual audits, network congestion, or verification issues.
Can I withdraw to a different card?
Withdrawals generally must go to the same source used for deposits for security compliance.
What to do if money was debited but not credited?
Contact support immediately with transaction details for investigation.
How to check the status of a financial transaction?
Check wallet or bank statements and contact support for updates.
Why are financial operations blocked?
Blocks may be due to verification, suspicious transactions, or regulatory controls.
What documents are needed for large withdrawals?
Large withdrawals require enhanced KYC documents including ID, proof of address, and proof of fund source.
Are there withdrawal limits?
Yes, monthly withdrawal limits such as $50,000 may apply.
How do refunds work?
Refunds are processed case-by-case via support depending on the issue.
What to do with failed payments?
Retry payment, check details, and contact support if issues persist.
Can I change the withdrawal method?
Withdrawal method changes are rarely allowed due to security reasons but contact support to check.
Why is proof of funds source required?
To comply with anti-money laundering regulations, casinos verify the origin of funds.
How to get a financial transaction statement?
Request statements via support or account transaction history.
What to do if a payment is stuck?
Contact support with transaction details for resolution.
What currencies does the casino accept?
BetFury accepts multiple cryptocurrencies including BTC, ETH, BNB, TRX, USDT, and fiat currencies in some cases.
Is there currency conversion?
Currency conversion is available supporting multiple crypto networks and fiat conversions.
How do cryptocurrency payments work?
Crypto deposits and withdrawals happen via supported wallets through blockchain networks with confirmations required.
What to do with payment system errors?
Report errors to support and retry transactions.
Can I return an erroneous deposit?
Erroneous deposits can be addressed via support to attempt reversal if possible.
Why won't the game load?
Issues may stem from browser, cache, internet connection, or software updates needed.
What to do when there's a game crash?
Refresh the game, clear cache, or contact support if issues persist.
How to report a game error?
Report errors through support channels with game and error descriptions.
Why did my winnings disappear after a crash?
This is rare; contact support with detailed info for investigation.
Game sound not working - what to do?
Check device sound settings, browser permissions, and refresh the game.
Game lagging or freezing - how to fix?
Clear cache, close other programs, check internet, or try a different device.
Why isn't my bet being counted?
Problems with bets can be due to connectivity, game rules, or server lag; report to support.
How to check game round results?
Results are displayed in game interface or via the fairness/randomness page.
What to do if the game is not responding?
Reload the game or contact support if persistent.
Why are some games unavailable?
Restrictions may apply due to licensing or geo-blocks.
How to clear cache for better game performance?
Clear browser cache and cookies or app data.
Problems with game display on mobile device?
Adjust browser, enable desktop mode, or update app/browser.
What to do if bonus didn't activate?
Contact support with bonus details for activation help.
How to check bonus wagering requirements?
Wagering details are in the bonus terms and conditions page.
Why aren't bonus points being credited?
May be due to inactivity, terms not met, or technical issues; contact support.
How to participate in tournaments and promotions?
Follow promo page instructions and register accordingly.
What to do if promo code doesn't work?
Check validity, expiry, terms, or contact support.
Why is Live Casino unavailable?
Could be due to maintenance, geo-restrictions, or connection issues.
Problems with video streaming in live games?
Check internet speed, browser compatibility, or try another device.
How to report a technical glitch?
Contact support via live chat or email with detailed description.
What to do if the website won't load?
Clear cache, try another browser, check internet, or use VPN if geo-blocked.
Browser compatibility issues?
Use recommended browsers and keep them updated.
How to update Flash Player or other plugins?
Usually not required as most games use HTML5; keep browser updated.
What to do with slow website loading?
Check connection, disable extensions, clear cache, or contact support.
How to get technical support for games?
Use live chat and email support for game-specific issues.