BeTheHouse Casino customers can contact support primarily via email at [email protected]. There is no live chat available according to recent verified information. They may also find a contact form on the website for queries.
Customers can contact BeTheHouse Casino via email and a contact form on the website.
https://bethehouse.com
BeTheHouse Casino was launched on March 1, 2021.
BeTheHouse Casino operates under a Curacao eGaming license issued by the government of Curacao.
The casino is operated by Aurora Tech N.V., which is registered in Curacao.
The casino is licensed in Curacao.
There is no live chat support available on the BeTheHouse Casino website as of the latest update.
Yes, a contact form is available on the BeTheHouse Casino website for customer inquiries.
No verified VIP-specific support email is publicly available; customers typically use the main support email.
Complaints are generally handled through the main support email, [email protected].
No separate financial inquiries email is publicly disclosed; use the main contact email.
No specific security email is publicly provided; use the main contact email.
No official customer support phone number is disclosed for BeTheHouse Casino.
No dedicated VIP support phone line is publicly available.
No separate complaints phone line is known.
Technical support is offered via email and the website contact form; no phone or live chat technical support is available.
Financial inquiries can be made through the general support email as no separate finance contact is provided.
Security concerns should be addressed through the main support email.
BeTheHouse maintains a presence on Telegram, but there is no verified official support-only account.
No official WhatsApp support account is available.
No Viber support account is provided.
No WeChat support account is available.
No official Facebook page URL is prominently linked on their site.
No official Instagram account URL is publicly listed.
https://twitter.com/bethehouse1
No official LinkedIn company page is known.
No verified YouTube channel is linked to BeTheHouse Casino.
The casino is active on Telegram for community engagement, but no dedicated official channel URL is publicized.
No official Discord server information is available.
Video call support is not offered.
No dedicated helpdesk ticket system is publicly described; support is mainly via email.
There is no dedicated mobile app with support chat functionality.
Push notifications for customer communication are not indicated.
SMS support is not available.
Callback service is not offered.
No official forums are dedicated to the casino; community interaction is mostly via Telegram and social media.
No dedicated mobile app for contacting support exists.
Video consultations via Zoom or Teams are not supported.
Support availability on weekends and holidays is not specified but likely limited given the email-only support channel.
Operating hours for support are not formally stated; email support is presumed available during standard business hours.
Support is commonly provided in English; additional languages are not specified.
Support service covers global regions where the casino operates under its license.
Yes, typically email and contact form support can be used without a registered account.
Since no live chat exists, document upload through chat is not possible; documents can typically be sent via email.
https://bethehouse.com/privacy-policy
https://bethehouse.com/terms-and-conditions
Users can recover their password by using the "Forgot Password" feature on the login page to receive a reset email.
To restore access to a blocked account, contact support via email providing necessary identification and details.
Common reasons include violation of terms, verification failure, suspicious activity, or self-exclusion.
Profile changes are made through the account settings on the website or via support request.
Immediately contact support, change passwords if possible, and enable additional security measures.
If supported, 2FA can be enabled in account security settings; if not, request assistance from support.
Check phone number accuracy, network issues, or contact support for troubleshooting.
Account deletion requires contacting support with a request to close the account, complying with verification.
Use password recovery, check credentials, clear cache, or contact support for help.
Login history is typically available in account security settings or can be requested from support.
Verification is required for regulatory compliance, KYC, and fraud prevention.
Usually government-issued ID, proof of address, and sometimes proof of payment method.
Verification processing generally takes from a few hours up to 3 business days.
Resubmit clearer, valid documents and contact support for guidance.
Upload via the account verification section on the website or send by email if instructed.
Additional checks are triggered by large transactions, suspicious activity, or regulatory requirements.
Most casinos prohibit multiple accounts per user to prevent abuse.
Report via support email with detailed information and any evidence.
Update email through support with proper proof of identity.
Request phone number change through account settings or support.
Limitations can arise from pending verification, account restrictions, or suspected misuse.
Deposit limits can be set in responsible gaming settings on the website or request support assistance.
Self-exclusion is a voluntary pause from gambling, activated via account settings or support request.
Contact support to request a temporary freeze for a chosen period.
Report immediately to support with all relevant details.
Check payment method, funds, and restrictions; contact support for unresolved issues.
Withdrawals typically process within 24-72 hours depending on method.
Fees depend on payment method; often casinos do not charge but third-party fees may apply.
Reasons include verification issues, suspicious activity, or limits exceeded.
BeTheHouse supports multiple cryptocurrencies and standard payment methods.
Specific limits depend on payment type; general minimums start low to accommodate most players.
Usually around $10 or equivalent, depending on method.
Varies widely; large deposits may require verification.
Contact support immediately to request cancellation if possible.
Delays may be due to verification, payment provider delays, or high request volumes.
Withdrawals are usually restricted to the original funding source for security.
Contact support with transaction details for investigation.
Check account transaction history or contact support.
They may be blocked due to verification, compliance concerns, or suspicious activity.
Additional proof of identity, source of funds, and address may be required.
Yes, withdrawal limits are set based on account status and regulatory rules.
Refunds are processed by support after review of transaction issues.
Retry payment, check details, or contact support for assistance.
Changes are generally not allowed after the request; contact support.
To comply with anti-money laundering regulations.
Request it from support via email.
Contact support with transaction details for resolution.
The casino accepts various cryptocurrencies and likely some fiat currencies.
Currency conversion is usually automatic at point of deposit or withdrawal with applicable rates.
Crypto deposits and withdrawals are processed via blockchain addresses managed by the casino.
Report to support with error details for investigation.
Contact support immediately to arrange return if possible.
Check internet, browser compatibility, clear cache, or try another device.
Refresh the game, log out/in, and report persistent issues to support.
Use the contact form or email with details and screenshots.
Contact support to review game logs and resolve discrepancies.
Check device sound settings and update browser or app.
Ensure strong internet, close other apps, and clear cache.
Verify bet placement, game status, and rules; contact support if unresolved.
Results can be viewed in game history or on the game interface.
Reload the game or restart the device; contact support if persistent.
Restricted by jurisdiction, maintenance, or license limitations.
Clear browser cache or app data in settings.
Update app/browser, use supported devices, and check connection.
Contact support with bonus details for investigation.
Wagering info is usually available in bonus terms and user account section.
Check eligibility and terms; report issues to support.
Follow casino announcements and opt-in as required.
Verify code validity and terms; contact support if problems persist.
May be due to geographic restrictions or server maintenance.
Check internet speed and device compatibility; contact support if problems persist.
Report via contact form or support email with details.
Check connection, browser compatibility, and try alternative browsers/devices.
Use recommended browsers and update to the latest versions.
Most modern casinos use HTML5; update browser instead.
Clear cache, disable extensions, or check internet speed.
Contact support via email or contact form for game-related issues.
