How to contact the casino support service?
Betiton Casino support is primarily contacted via live chat and email. The live chat support is available daily, providing quick responses, while email is used for less urgent inquiries.
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
What contact methods are available for customers?
Live chat, email, contact form, and phone support (phone currently limited or unavailable).
Casino website
https://www.betiton.com
Casino launch date
Information on the exact launch date is not explicitly verified; typical new online casinos launch and update platforms frequently.
Gaming license
Betiton holds licenses from the Malta Gaming Authority (MGA) and the United Kingdom Gambling Commission (UKGC).
Casino headquarters location
Betiton is owned by Sharp Connection Ltd, incorporated under Maltese laws, thus its headquarters is in Malta.
License jurisdiction
Malta and the United Kingdom.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, Betiton offers live chat support daily from 06:00 GMT (08:00 CET) to 23:00 GMT (00:00 CET), with typical response times averaging about one minute.
Is there a contact form on the website?
Yes, there is a contact form accessible via the Contact Us section on the website.
Technical support email
VIP support email
No specific VIP support email publicly verified.
Complaints email
No specific complaints email publicly verified; general support email can be used.
Finance department email
No specific finance department email publicly verified.
Security service email
No specific security service email publicly verified.
Support hotline phone number
A phone number is listed as 02033189367 but may not be fully operational; phone support is limited currently.
VIP line for premium customers
No dedicated VIP phone line publicly verified.
Separate complaint line
No dedicated complaint phone line publicly verified.
Technical support
Available via live chat and email during standard operating hours; no dedicated phone line or 24/7 availability.
Financial department
Inquiries handled through support email and live chat during operating hours.
Security service
Issues typically managed through general support channels.
Telegram support account
Not publicly verified.
WhatsApp support account
Not publicly verified.
Viber support account
Not publicly verified.
WeChat support account
Not publicly verified.
Facebook page
Not clearly identified official Facebook page.
Instagram page
Not clearly identified official Instagram account.
Twitter/X page
Not clearly identified official Twitter/X account.
LinkedIn page
Not publicly verified.
YouTube channel
Not publicly verified.
Telegram channel
Not publicly verified.
Discord server
Not publicly verified.
Are there video calls with consultants?
Video call support not available.
Is there a ticket system (helpdesk)?
Yes, support requests via email and contact form act as a ticket system.
Is there a mobile app with support chat?
Betiton does not appear to have a dedicated mobile app; the mobile site is optimized for support access.
Are push notifications supported?
Not publicly verified.
Is SMS support available?
Not publicly verified.
Can I request a callback?
Callback service not publicly available.
Are there forums or communities related to this casino?
No official forums or communities publicly available.
Is there a mobile app for contacting support?
No dedicated mobile app for contacting support.
Are Zoom/Teams consultations possible?
Not available.
Is support available on weekends and holidays?
Yes, support is available seven days a week during operating hours.
What are the support service operating hours?
Daily from 06:00 GMT to 23:00 GMT (08:00 CET to 00:00 CET).
Supported languages
Likely English predominantly; multilingual support not explicitly confirmed.
Service regions
International service with licensing in Malta and the UK; serving primarily Europe.
Can I contact support without registration?
Support generally requires an active account for live chat; email/contact form may not require registration.
Can I send documents through chat?
Document uploading through live chat is not verified; typically done via secure email or account portal.
Privacy policy link
https://www.betiton.com/privacy-policy
Terms of service link
https://www.betiton.com/terms
What to do if I forgot my account password?
Use the "Forgot Password" link on the login page to reset password via registered email.
How to restore access to a blocked account?
Contact customer support via email or live chat to verify identity and request account unblocking.
Why is my account blocked?
Common reasons include identity verification failure, suspicious activity, multiple accounts, or underage registration.
How to change profile information?
Profile updates typically done through the account dashboard or by contacting support.
What to do if I suspect my account has been hacked?
Immediately contact support to secure your account and change passwords.
How to set up two-factor authentication?
No specific 2FA information verified; industry best practice is to enable via account settings if available.
Why am I not receiving SMS confirmation codes?
Possible issues include incorrect phone number, network issues, or blocked messages; contact support to resolve.
How to delete my casino account?
Use the "Close My Account" option in account settings or request support assistance.
What to do if I can't log into my account?
Check credentials, reset password, clear cache, or contact support if issues persist.
How to check account login history?
Login history access might be available in account settings or upon request to support.
Why is document verification required?
To comply with KYC regulations and prevent fraud and underage gambling.
What documents are needed for verification?
Typically valid ID (passport, driver’s license), proof of address, and proof of payment method.
How long does document verification take?
Usually between 24 hours and 3 business days depending on document clarity and volume.
What to do if documents are rejected?
Submit clearer or updated documents as requested by support.
How to upload documents for verification?
Upload via account verification section or send via support email as instructed.
Why does my account require additional verification?
Triggered by large transactions, suspicious activity, or regulatory compliance checks.
Can I have multiple accounts?
Multiple accounts are generally prohibited by license regulations and casino policy.
How to report suspicious activity?
Contact support immediately via live chat or email with detailed information.
What to do if I lose access to my email?
Contact support to verify identity and update registered email address.
How to change phone number in my account?
Update phone number in profile settings or request support assistance.
Why are my account functions limited?
May result from verification pending, self-exclusion, or suspected fraud flags.
How to set deposit limits?
Deposit limits can be set via responsible gaming settings or request through support.
What is self-exclusion and how to activate it?
A responsible gaming feature to restrict your account access temporarily or permanently; can be activated through account settings or support.
How to temporarily freeze my account?
Request account freeze through support or via responsible gaming tools if available.
What to do if I suspect fraud?
Immediately notify support with details for investigation.
Why is my deposit not going through?
Reasons include payment method issues, verification holds, or technical problems.
How long does withdrawal processing take?
Generally 24 to 72 hours, depending on verification and payment method.
What fees are charged for transactions?
Most licensed casinos do not charge fees; however, payment providers may apply fees.
Why was my withdrawal request declined?
Common reasons include pending verification, exceeding limits, or suspicious activity.
What deposit methods are available?
Debit/credit cards, e-wallets like PayPal and Skrill, bank transfers, prepaid cards.
What are the minimum and maximum deposit amounts?
Varies by method and jurisdiction; typically minimum €10 and maximum several thousand euros per transaction.
Minimum deposit amount
Around €10, depending on payment method.
Maximum deposit amount
Varies; often a few thousand euros per day.
How to cancel a withdrawal request?
Contact support immediately via live chat or email to request cancellation.
Why is my withdrawal taking so long to process?
Reasons include verification delays, payment provider delays, or internal processing queues.
Can I withdraw to a different card?
Withdrawal usually requires the same method as deposit for security reasons.
What to do if money was debited but not credited?
Contact support with payment details for investigation and resolution.
How to check the status of a financial transaction?
Via account transaction history or contacting support.
Why are financial operations blocked?
Could be due to verification issues, account restrictions, or regulatory compliance.
What documents are needed for large withdrawals?
Same as standard verification plus proof of source of funds.
Are there withdrawal limits?
Yes, usually daily, weekly, and monthly limits apply.
How do refunds work?
Refunds are processed according to casino policy and payment provider terms.
What to do with failed payments?
Retry alternative payment or contact support for assistance.
Can I change the withdrawal method?
Usually not allowed after a withdrawal request is submitted.
Why is proof of funds source required?
To comply with anti-money laundering regulations.
How to get a financial transaction statement?
Request via support or check transaction history in account.
What to do if a payment is stuck?
Contact support with payment details for assistance.
What currencies does the casino accept?
Typically accepts major currencies such as EUR, GBP, USD.
Is there currency conversion?
Yes, currency conversion is available, possibly with fees.
How do cryptocurrency payments work?
Not specifically verified for Betiton; generally involves wallet deposits and transactions.
What to do with payment system errors?
Contact support with error details for troubleshooting.
Can I return an erroneous deposit?
Request support to reverse accidental deposits.
Why won't the game load?
Could be due to internet issues, browser incompatibility, or technical problems.
What to do when there's a game crash?
Reload the game or contact support if problem persists.
How to report a game error?
Contact support with detailed error information.
Why did my winnings disappear after a crash?
Contact support for account and game review.
Game sound not working - what to do?
Check device volume and browser settings; reload game.
Game lagging or freezing - how to fix?
Clear cache, reduce browser tabs, check internet connection.
Why isn't my bet being counted?
Could be due to bet timing, system errors, or rule infringements.
How to check game round results?
Usually available within game history or support upon request.
What to do if the game is not responding?
Refresh page or contact support.
Why are some games unavailable?
Due to licensing, location restrictions, or technical issues.
How to clear cache for better game performance?
Clear browser cache via settings or device settings.
Problems with game display on mobile device?
Use supported browser, clear cache, or switch device.
What to do if bonus didn't activate?
Contact support with bonus details for resolution.
How to check bonus wagering requirements?
Available in bonus terms and conditions on the website.
Why aren't bonus points being credited?
Possible due to eligibility or technical issues; verify with support.
How to participate in tournaments and promotions?
Register and follow promotion rules detailed on the site.
What to do if promo code doesn't work?
Check code validity, eligibility, or contact support.
Why is Live Casino unavailable?
Could be due to maintenance or geographical restrictions.
Problems with video streaming in live games?
Check internet connection; reload or contact support.
How to report a technical glitch?
Contact customer support with detailed information.
What to do if the website won't load?
Check internet, browser compatibility, or clear cache.
Browser compatibility issues?
Use supported browsers and keep them updated.
How to update Flash Player or other plugins?
Typically not required; modern sites use HTML5.
What to do with slow website loading?
Clear cache, disable extensions, or check connection.
How to get technical support for games?
Via live chat or email support during operating hours.