How to contact the casino support service?
BetNFlix Casino offers 24/7 live chat support accessible directly on their website, along with email support available around the clock at [email protected] for all customer inquiries.
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What contact methods are available for customers?
Live chat 24/7, email support 24/7, available in multiple languages including English, German, Spanish, Norwegian, and Finnish.
Casino website
https://betnflix.com
Casino launch date
The license number MGA/B2C/233/2013 indicates regulatory issuance in 2013, though the BetNFlix brand launch date is more recent, circa 2023.
Gaming license
Licensed by the Malta Gaming Authority, licence No. MGA/B2C/233/2013 (issued 02/07/2013) to L.C.S Limited.
Casino headquarters location
Office 3, Level 2, Sterling Building, Enrico Mizzi Street, TA' XBIEX XBX 1453, Malta.
License jurisdiction
Malta Gaming Authority (MGA), Malta.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, live chat is available 24/7 on the website. Response times are typically quick, within minutes due to continuous availability.
Is there a contact form on the website?
Underage gambling is prohibited. Players are encouraged to play responsibly with resources available at www.gamblingtherapy.org, www.gamblersanonymous.org, and www.begambleaware.org.
Technical support email
VIP support email
Not explicitly provided publicly; VIP customers likely receive dedicated contact through account managers or enhanced support channels.
Complaints email
Complaints are handled via the general support email [email protected].
Finance department email
Financial inquiries are processed through the general support email.
Security service email
No dedicated public email, security concerns should be directed via [email protected].
Support hotline phone number
No public support phone number is listed.
VIP line for premium customers
Not publicly advertised.
Separate complaint line
Not available.
Technical support
Provided primarily via live chat and email 24/7.
Financial department
Accessible via the general support channels 24/7.
Security service
Managed through the main support email and live chat.
Telegram support account
Not available.
WhatsApp support account
Not available.
Viber support account
Not available.
WeChat support account
Not available.
Facebook page
Not publicly disclosed.
Instagram page
Not publicly disclosed.
Twitter/X page
Not publicly disclosed.
LinkedIn page
Not publicly disclosed.
YouTube channel
Not publicly disclosed.
Telegram channel
Not available.
Discord server
Not available.
Are there video calls with consultants?
No video call support reported.
Is there a ticket system (helpdesk)?
Not explicitly confirmed, but email and live chat provide structured support.
Is there a mobile app with support chat?
No dedicated mobile app currently; the website is mobile-optimized.
Are push notifications supported?
Not confirmed available.
Is SMS support available?
Not available.
Can I request a callback?
No callback services offered.
Are there forums or communities related to this casino?
No official forums or communities.
Is there a mobile app for contacting support?
No dedicated app for support.
Are Zoom/Teams consultations possible?
No video conference support.
Is support available on weekends and holidays?
Yes, support is fully available 24/7 including weekends and holidays.
What are the support service operating hours?
24 hours a day, 7 days a week.
Supported languages
English, German, Spanish, Norwegian, Finnish.
Service regions
Not explicitly detailed, but MGA license permits operation in multiple European and international regulated markets.
Can I contact support without registration?
Support via live chat and email is generally accessible without registration.
Can I send documents through chat?
Typically allowed through live chat for verification purposes in line with industry standards.
Privacy policy link
https://betnflix.com/templates/cookie_policy
Terms of service link
https://betnflix.com/templates/terms_and_conditions