How to contact the casino support service?
BetOnAces Casino support can be contacted primarily through live chat available on their website and via email for inquiries and assistance.
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What contact methods are available for customers?
Customers can contact BetOnAces via live chat, email support, inquiry form on the website, and by phone.
Casino website
https://betonaces.com
Casino launch date
BetOnAces Casino was officially launched on February 7, 2018.
Gaming license
BetOnAces Casino holds gaming licenses from the United Kingdom Gambling Commission (UKGC), Malta Gaming Authority (MGA), and the Swedish Gambling Authority (Spelinspektionen).
Casino headquarters location
The casino is owned by Viral Interactive Limited with an office presence suggested in the UK, but exact headquarters location is not explicitly detailed online.
License jurisdiction
The casino operates under licenses issued by the UK (UKGC), Malta (MGA), and Sweden (Spelinspektionen).
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
BetOnAces offers live chat support available every day with operating hours from 09:00 to 00:30 (CEST), with average response time varying but generally timely during those hours.
Is there a contact form on the website?
Yes, an inquiry/contact form is available on the BetOnAces website for user questions and comments.
Technical support email
VIP support email
Complaints email
No distinct complaints email has been disclosed; general support handles complaints.
Finance department email
Security service email
No specific email for security issues is publicly disclosed.
Support hotline phone number
A phone number is mentioned in some references but no consistently verified main customer support number is openly published.
VIP line for premium customers
No dedicated VIP phone line has been confirmed.
Separate complaint line
No separate complaint phone line is available.
Technical support
Technical support is accessible via live chat and email during business hours.
Financial department
Financial inquiries are handled through the general support email or live chat; no dedicated direct contact provided.
Security service
Security-related concerns can be raised via general support contact points.
Telegram support account
No official Telegram support account is publicly listed.
WhatsApp support account
No official WhatsApp support number is available.
Viber support account
No Viber support account is known.
WeChat support account
No official WeChat account is provided.
Facebook page
No verified official Facebook page URL has been confirmed.
Instagram page
No official Instagram account URL is publicly known.
Twitter/X page
No official Twitter/X account link is confirmed.
LinkedIn page
No official LinkedIn company page is publicly indicated.
YouTube channel
No official YouTube channel for BetOnAces has been identified.
Telegram channel
No official Telegram channel is available.
Discord server
No official Discord server information is available.
Are there video calls with consultants?
BetOnAces does not offer video call support with consultants.
Is there a ticket system (helpdesk)?
The casino uses a basic ticketing system accessible via email inquiries but not a fully featured separate helpdesk portal.
Is there a mobile app with support chat?
There is no dedicated mobile app for BetOnAces with integrated support chat.
Are push notifications supported?
Push notifications for customer communications are not supported.
Is SMS support available?
SMS support is not available.
Can I request a callback?
Callback service is not provided.
Are there forums or communities related to this casino?
No official forums or community platforms specific to BetOnAces are available.
Is there a mobile app for contacting support?
No dedicated mobile app solely for contacting support exists.
Are Zoom/Teams consultations possible?
Zoom or Microsoft Teams consultations are not supported.
Is support available on weekends and holidays?
Support is available 7 days a week, including weekends, but within specified operating hours.
What are the support service operating hours?
Live chat and email support operate daily from 09:00 to 00:30 (CEST).
Supported languages
Customer support is primarily available in English, German, Finnish, and Norwegian.
Service regions
BetOnAces serves mostly European regions but restricts players from countries including the US, Australia, Belgium, Bulgaria, Cyprus, Denmark, France, Italy, and Spain.
Can I contact support without registration?
Yes, customers can contact support without account registration through the contact form or email.
Can I send documents through chat?
Document upload via chat is generally not supported; documents are uploaded through a separate verification system.
Privacy policy link
https://betonaces.com/privacy-policy/
Terms of service link
https://betonaces.com/terms-and-policies/
What to do if I forgot my account password?
Users can use the "Forgot Password" feature on the login page to receive a password reset link via their registered email.
How to restore access to a blocked account?
Contact customer support via email or live chat with account details to request account restoration.
Why is my account blocked?
Common reasons include suspicious activity, verification failures, breaches of terms, or self-exclusion requests.
How to change profile information?
Users can update profile info through their account settings or request changes by contacting support.
What to do if I suspect my account has been hacked?
Immediately contact support, change passwords, and secure your email to prevent unauthorized access.
How to set up two-factor authentication?
Two-factor authentication setup is generally recommended but no specific 2FA feature is disclosed for BetOnAces.
Why am I not receiving SMS confirmation codes?
Common causes include network issues, incorrect phone data, or carrier restrictions; verify phone details with support.
How to delete my casino account?
Request account deletion by contacting customer support as this is typically a manual process.
What to do if I can't log into my account?
Check credentials, reset password, clear browser cache, or contact support for assistance.
How to check account login history?
Login history is usually available in account security settings if provided; otherwise, request info from support.
Why is document verification required?
Verification ensures regulatory compliance, prevents fraud, and protects players through Know Your Customer (KYC) measures.
What documents are needed for verification?
Typically, government-issued ID, proof of address, and payment method verification documents are required.
How long does document verification take?
Verification usually completes within 24-72 hours, depending on document clarity and volume of requests.
What to do if documents are rejected?
Resubmit clear and valid documents following the guidelines provided by support.
How to upload documents for verification?
Upload documents through the casino’s dedicated verification section or via email if instructed.
Why does my account require additional verification?
Additional checks may be triggered by large transactions, suspicious activity, or regulatory requirements.
Can I have multiple accounts?
Multiple accounts are generally prohibited under casino terms to prevent abuse.
How to report suspicious activity?
Report suspicious activity immediately to support via email or live chat.
What to do if I lose access to my email?
Contact support immediately to update your registered email address with identity verification.
How to change phone number in my account?
Update phone number through account settings or by submitting a request to customer support.
Why are my account functions limited?
Limitations often arise from pending verification, account review, or policy violations.
How to set deposit limits?
Deposit limits can be set through responsible gambling tools in the account or by requesting support assistance.
What is self-exclusion and how to activate it?
Self-exclusion is a voluntary pause from gambling, activated via responsible gambling settings or support request.
How to temporarily freeze my account?
Request a temporary freeze from support or use available time-out features on the platform.
What to do if I suspect fraud?
Contact support immediately to report and freeze the account for investigation.
Why is my deposit not going through?
Common reasons include payment method issues, account restrictions, or technical problems; verify with support.
How long does withdrawal processing take?
Withdrawals typically process within 24 to 72 hours, with payment method-dependent delays.
What fees are charged for transactions?
Most online casinos, including BetOnAces, do not charge fees for deposits but some methods may incur fees.
Why was my withdrawal request declined?
Reasons include failed verification, suspicious activity, non-compliance with terms, or exceeding limits.
What deposit methods are available?
Deposit options include Neteller, Skrill, ecoPayz, VISA, Mastercard, Trustly, Rapid Transfer, PassNGo, and MuchBetter.
What are the minimum and maximum deposit amounts?
Minimum and maximum deposit limits vary by method but typically start from 10 EUR/USD to several thousand.
Minimum deposit amount
Generally around 10 units of the currency used.
Maximum deposit amount
Often capped at several thousand EUR/USD depending on payment type and limits.
How to cancel a withdrawal request?
Contact support immediately to request cancellation before the withdrawal is processed.
Why is my withdrawal taking so long to process?
Delays may result from verification checks, banking procedures, or high system demand.
Can I withdraw to a different card?
Withdrawals usually require the original payment method used for deposits due to regulatory compliance.
What to do if money was debited but not credited?
Report to support with payment details for investigation and resolution.
How to check the status of a financial transaction?
Check account transaction history or contact support for status updates.
Why are financial operations blocked?
Blocks often occur due to compliance checks, account verification issues, or suspicious transactions.
What documents are needed for large withdrawals?
Additional ID, proof of address, and source of funds documents may be required.
Are there withdrawal limits?
Yes, BetOnAces imposes withdrawal limits such as 28,000 EUR per month.
How do refunds work?
Refunds are processed according to casino policies; contact support for details when applicable.
What to do with failed payments?
Contact support with error details to resolve or retry payment.
Can I change the withdrawal method?
Withdrawal methods generally cannot be changed mid-process; contact support for exceptions.
Why is proof of funds source required?
To comply with anti-money laundering (AML) laws and verify legitimacy of deposited funds.
How to get a financial transaction statement?
Request transaction statements from customer support or via account history features.
What to do if a payment is stuck?
Contact support immediately to investigate and expedite the transaction.
What currencies does the casino accept?
Common accepted currencies include EUR, USD, GBP, and possibly other major currencies.
Is there currency conversion?
Currency conversion is available but may involve fees or exchange rates applied by payment providers.
How do cryptocurrency payments work?
Cryptocurrency payments may not be supported or are limited due to licensing and regulatory restrictions.
What to do with payment system errors?
Report errors to support with transaction details for troubleshooting.
Can I return an erroneous deposit?
Erroneous deposits need to be reported promptly to support for return processing.
Why won't the game load?
Game loading issues could be due to internet connectivity, browser compatibility, or software glitches.
What to do when there's a game crash?
Refresh the page, clear cache, or contact support if issues persist.
How to report a game error?
Contact customer support via live chat or email with details of the error.
Why did my winnings disappear after a crash?
Report immediately to support; winnings may be restored pending investigation.
Game sound not working - what to do?
Check device audio settings, browser permissions, or game settings.
Game lagging or freezing - how to fix?
Close other applications, clear cache, or try another browser/device.
Why isn't my bet being counted?
This could be due to betting limits, connection issues, or game rules.
How to check game round results?
Results are shown in the game interface or through game history options.
What to do if the game is not responding?
Reload the game, check connection, or contact support.
Why are some games unavailable?
Game restrictions may be due to licensing, location, or account status.
How to clear cache for better game performance?
Clear browser cache and cookies via browser settings.
Problems with game display on mobile device?
Update the app or browser, restart device, or check compatibility.
What to do if bonus didn't activate?
Contact support with details; bonuses have specific activation terms.
How to check bonus wagering requirements?
Review bonus terms and conditions or ask support for clarification.
Why aren't bonus points being credited?
May be due to wagering requirements not met or system delays; verify with support.
How to participate in tournaments and promotions?
Register as per promotion terms, usually via the promotions section or support.
What to do if promo code doesn't work?
Check code validity, terms, and contact support for assistance.
Why is Live Casino unavailable?
May be due to technical issues, regional restrictions, or maintenance.
Problems with video streaming in live games?
Check connection speed, browser, and update plugins.
How to report a technical glitch?
Contact support immediately with detailed info.
What to do if the website won't load?
Check internet connection, try different browser, or clear cache.
Browser compatibility issues?
Use recommended browsers, update to latest versions.
How to update Flash Player or other plugins?
Flash is largely deprecated; use HTML5-compatible browsers and update them regularly.
What to do with slow website loading?
Clear cache, close background apps, or contact support.
How to get technical support for games?
Use live chat or email support for game-related issues.