How to contact the casino support service?
BetRegal Casino customer support can be contacted primarily via live chat available on their website, email, and telephone during specified hours.
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What contact methods are available for customers?
Live chat, email, telephone, and contact form on the website.
Casino website
https://www.betregal.com
Casino launch date
BetRegal Casino was launched in 2017.
Gaming license
Licensed by the Malta Gaming Authority (MGA/CRP/148/2007) and regulated by the United Kingdom Gambling Commission (Remote Gaming License Number 000-039483-R-319409-001).
Casino headquarters location
The headquarters is located at 135, High street, Sliema SLM 1549, Malta.
License jurisdiction
Malta and the United Kingdom.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Live chat is available 7 days a week but not 24/7; support operates roughly from 6 AM GMT/8 AM CET to 11 PM GMT/midnight CET. Response times in live chat are generally within a few minutes.
Is there a contact form on the website?
Yes, BetRegal’s website features a contact form for customer inquiries.
Technical support email
VIP support email
No specific VIP support email publicly available; VIP support is offered through dedicated service channels.
Complaints email
No separate complaints email publicly listed; customer issues are handled via primary support email.
Finance department email
No distinct public finance department email; financial inquiries are addressed through main customer support channels.
Security service email
No dedicated security email published; security issues can be reported via general support.
Support hotline phone number
+44 203 318 9367
VIP line for premium customers
No publicly disclosed dedicated VIP phone line.
Separate complaint line
No dedicated complaint phone line available.
Technical support
Technical support is available via live chat and email during support hours.
Financial department
Financial inquiries can be directed to customer support via email or phone.
Security service
Security-related matters can be reported through main support contacts.
Telegram support account
Not publicly available.
WhatsApp support account
Not publicly available.
Viber support account
Not publicly available.
WeChat support account
Not publicly available.
Facebook page
https://www.facebook.com/BetRegalSports
Instagram page
https://www.instagram.com/betregalsports
Twitter/X page
https://twitter.com/betregal
LinkedIn page
No official LinkedIn page publicly listed.
YouTube channel
No official YouTube channel publicly listed.
Telegram channel
Not publicly available.
Discord server
No official Discord server publicly listed.
Are there video calls with consultants?
No information indicates availability of video call support.
Is there a ticket system (helpdesk)?
A ticket system is implied via email and contact forms, but no specific helpdesk software details are public.
Is there a mobile app with support chat?
BetRegal does not offer downloadable apps; mobile support via website with live chat is provided.
Are push notifications supported?
No information on push notifications for customer communications.
Is SMS support available?
SMS support is not listed as an option.
Can I request a callback?
No specific callback service mentioned.
Are there forums or communities related to this casino?
None officially affiliated forums or communities are publicly known.
Is there a mobile app for contacting support?
No dedicated support app; support accessible through mobile web.
Are Zoom/Teams consultations possible?
No indication of Zoom or Teams video consultations.
Is support available on weekends and holidays?
Support is available 7 days a week including weekends and holidays during service hours.
What are the support service operating hours?
Approximately 6 AM to 11 PM GMT (8 AM to midnight CET), 7 days a week.
Supported languages
English primarily; support in other languages may be limited.
Service regions
BetRegal serves multiple regions including Malta, UK, Ireland, and other markets where licensed.
Can I contact support without registration?
Yes, most contact methods do not require prior account registration.
Can I send documents through chat?
Sending documents via email is supported; document upload via chat is not clearly specified.
Privacy policy link
https://www.betregal.com/info/privacy-policy
Terms of service link
https://www.betregal.com/info/terms
What to do if I forgot my account password?
Use the "Forgot Password" feature on the website to reset your password via registered email.
How to restore access to a blocked account?
Contact customer support with relevant identification to verify identity and request account reactivation.
Why is my account blocked?
Common reasons include suspicious activity, verification failure, breach of terms, or self-exclusion.
How to change profile information?
Profile updates are made through the user account settings on the website or by contacting support.
What to do if I suspect my account has been hacked?
Immediately contact customer support and change your password; enable security measures like 2FA if available.
How to set up two-factor authentication?
No verified information on 2FA setup; generally, enable it via account security settings if supported.
Why am I not receiving SMS confirmation codes?
Possible reasons include network issues, blocked numbers, or account settings; contact support for assistance.
How to delete my casino account?
Contact customer support to request account closure; follow their verification and confirmation process.
What to do if I can't log into my account?
Check username and password, reset password if needed, clear browser cache, and contact support if problem persists.
How to check account login history?
Login history is typically available in account security or settings section, if supported.
Why is document verification required?
Required to confirm identity, comply with AML and KYC regulations, and ensure security of transactions.
What documents are needed for verification?
National ID card or passport, proof of address (utility bill, bank statement), payment method verification (credit card copy).
How long does document verification take?
Usually takes from a few hours up to 3 business days depending on workload.
What to do if documents are rejected?
Submit clearer or alternative documents that meet the casino’s verification standards; contact support for guidance.
How to upload documents for verification?
Upload via the website’s secure document upload feature or send to support email if instructed.
Why does my account require additional verification?
Triggered by large withdrawals, unusual activity, or regulatory compliance requirements.
Can I have multiple accounts?
Multiple accounts are generally prohibited by casino terms and may lead to account closure.
How to report suspicious activity?
Contact customer support immediately with details; the security team will investigate.
What to do if I lose access to my email?
Update email address in profile if possible or contact support with identity proof to recover account.
How to change phone number in my account?
Update phone number via account settings or contact support for assistance.
Why are my account functions limited?
Account limitations may be due to unresolved verification, pending deposits, or regulatory actions.
How to set deposit limits?
Deposit limits can be set via account responsible gambling settings or by requesting support assistance.
What is self-exclusion and how to activate it?
Self-exclusion is a tool to block access to gambling for a chosen period; activate via account settings or support.
How to temporarily freeze my account?
Contact support to request a temporary account freeze for a defined period.
What to do if I suspect fraud?
Report immediately to customer support with details for investigation.
Why is my deposit not going through?
Possible reasons include payment method issues, bank rejection, or technical errors; verify details or contact support.
How long does withdrawal processing take?
Withdrawals can take from 3 to 8 business days depending on method (e.g., Neteller faster, debit cards slower).
What fees are charged for transactions?
BetRegal does not typically charge fees, but payment providers or banks may apply fees.
Why was my withdrawal request declined?
Declines may occur due to verification issues, policy breaches, or insufficient funds.
What deposit methods are available?
Visa Electron, Skrill, Neteller, Instadebit, Wire Transfer, Trustly, Payz, PaysafeCard, bank transfer, and others.
What are the minimum and maximum deposit amounts?
Minimum deposit is usually £10; maximum varies by payment method and account status.
Maximum deposit amount
Varies by payment method and regulatory limits; not specifically published.
How to cancel a withdrawal request?
Contact customer support immediately to request cancellation if allowed.
Why is my withdrawal taking so long to process?
Delays can be due to additional verification, bank processing, or system backlogs.
Can I withdraw to a different card?
Withdrawals must typically be made to the original deposit method due to security and anti-fraud policies.
What to do if money was debited but not credited?
Contact support immediately with transaction details for investigation.
How to check the status of a financial transaction?
Check account transaction history online or inquire with customer support.
Why are financial operations blocked?
Blocks can result from failed verification, suspicious activity, or regulatory compliance.
What documents are needed for large withdrawals?
Additional proof of source of funds and identity documents may be required.
Are there withdrawal limits?
Yes, withdrawal limits apply based on method, verification status, and regulatory requirements.
How do refunds work?
Refunds are processed according to casino policies; contact support for specific cases.
What to do with failed payments?
Verify payment details and try again or contact support for assistance.
Can I change the withdrawal method?
Generally no; withdrawals must be made using registered payment methods.
Why is proof of funds source required?
To comply with anti-money laundering regulations and verify legitimate origin of the funds.
How to get a financial transaction statement?
Request a statement via customer support or download from account if available.
What to do if a payment is stuck?
Contact support with transaction details for investigation and resolution.
What currencies does the casino accept?
GBP, EUR, AUD, KRW, USD, CAD, and other regional currencies.
Is there currency conversion?
Yes, currency conversion is available; rates depend on payment provider and may include fees.
How do cryptocurrency payments work?
BetRegal does not widely support cryptocurrencies as payment.
What to do with payment system errors?
Contact support to verify error cause and find a resolution.
Can I return an erroneous deposit?
Contact support immediately to report and request correction on erroneous deposits.
Why won't the game load?
Possible issues include browser compatibility, network problems, or technical faults; clear cache or try another device.
What to do when there's a game crash?
Refresh the game or browser; contact support if winnings or bets are affected.
How to report a game error?
Use support contact form or live chat to provide details of the error.
Why did my winnings disappear after a crash?
Contact support to investigate as game crash recovery depends on casino policies.
Game sound not working - what to do?
Check device sound settings, browser permissions, or update software.
Game lagging or freezing - how to fix?
Clear cache, reduce browser tabs, check internet speed or try a different device.
Why isn't my bet being counted?
Could be due to connection issues or server delays; verify bet status with support.
How to check game round results?
Use game history feature if available or ask support for round verification.
What to do if the game is not responding?
Refresh page or restart device; contact support if issue persists.
Why are some games unavailable?
Restricted due to jurisdiction, licensing, or technical issues.
How to clear cache for better game performance?
Clear browser cache and cookies via settings in your browser.
Problems with game display on mobile device?
Update browser/app or switch to desktop mode; contact support for help.
What to do if bonus didn't activate?
Check bonus terms and conditions, and contact support if activation fails.
How to check bonus wagering requirements?
Bonus wagering details are in the promotions terms on the website or support.
Why aren't bonus points being credited?
Possible delay or ineligibility; verify with support.
How to participate in tournaments and promotions?
Follow instructions on the promotions page and meet eligibility criteria.
What to do if promo code doesn't work?
Ensure code validity and terms; contact support for help.
Why is Live Casino unavailable?
Could be due to licensing, technical problems, or server maintenance.
Problems with video streaming in live games?
Check internet speed and device compatibility; refresh or restart app/browser.
How to report a technical glitch?
Contact support via live chat or email with details.
What to do if the website won't load?
Check internet connection and browser; clear cache or try another device.
Browser compatibility issues?
Use supported browsers; update to latest version or switch browser.
How to update Flash Player or other plugins?
Modern casinos use HTML5; ensure browser is updated; Flash is mostly deprecated.
What to do with slow website loading?
Clear cache, disable extensions, or change network.
How to get technical support for games?
Contact customer support via live chat or email during support hours.