BetRivers Ontario Casino support can be reached via live chat on their website, email, or a dedicated phone number. The fastest method is live chat, available through their Help Center. Customers can also use a contact form or reach out via the mobile app.
Live chat, email, phone support, contact form, and support via mobile app.
https://on.betrivers.ca
April 4, 2022
Licensed by the Alcohol and Gaming Commission of Ontario (AGCO), operating in partnership with iGaming Ontario.
1969 Upper Water Street Suite 1300, McInnes Cooper Tower - Purdy's Wharf, Halifax, NS B3J 3R7, Canada
Ontario, Canada
Live chat is available on the website, operates from 9:30AM to 2:00AM ET daily, and response times are typically just a few minutes.
Yes, a contact form is available through the Help Center section of the site.
No dedicated VIP support email is published; general support can assist VIP queries.
1-800-604-9756
A separate VIP phone line is not advertised; use general customer support.
A dedicated complaints phone line is not listed; use general phone or email support.
Technical support is provided via live chat, email, and phone within posted hours; expect prompt help for account and game issues.
Financial questions and payment issues are handled through general support email and phone contact.
Security issues including account safety and fraud are managed by general email and live chat support.
No official Telegram support account is advertised.
No official WhatsApp support account is advertised.
No Viber account is provided for support.
WeChat support is not available.
https://www.facebook.com/BetRivers
Not listed for BetRivers Ontario Casino.
https://x.com/betriverscan
https://www.linkedin.com/company/rush-street-interactive/
Not published for BetRivers Ontario Casino.
No official Telegram channel is available.
No Discord server is offered for support or community.
Video call support is not offered.
Yes, support tickets can be created via the contact form or Help Center system.
Yes, the BetRivers mobile app includes support chat functions.
Push notifications for offers and account updates are supported through the app.
SMS support is not available.
Customers can request a callback by leaving a number; response is within customer service hours.
No official forums or communities managed by BetRivers for Ontario Casino players.
The BetRivers mobile app allows users to access support chat and the Help Center.
Support via video platforms like Zoom or Teams is not offered.
Support is available every day, including weekends and holidays, during posted hours.
Live chat and customer service operate from 9:30AM to 2:00AM Eastern Time daily.
English and French
Support serves residents physically located in Ontario.
Yes, general inquiries can be made without registration, but account-specific support requires login.
Documents may be uploaded when prompted by support for verification; secure upload links are provided as needed.
https://on.betrivers.ca/privacy-policy
https://on.betrivers.ca/terms-conditions
Use the “Forgot Password” link on login to reset your password via email instructions.
Contact support via live chat, email, or phone; provide requested documentation to verify your identity and resolve account issues.
Accounts may be blocked due to suspected fraud, multiple accounts, failed verification, or responsible gaming concerns.
Log in, go to account settings, and follow prompts; some information changes may require support verification.
Contact customer support immediately, update your password, and provide evidence for investigation.
Enable 2FA from account settings if offered, typically involving email or SMS verification.
Check your phone number, spam settings, and ensure your carrier allows short codes; contact support for persistent issues.
Contact customer support to request account closure; follow provided instructions and confirm your identity.
Use password reset, clear browser cache, or contact support for further assistance.
Access account settings or request login history from customer support.
Verification checks, or KYC, ensure compliance with legal regulations and prevent fraud or underage gaming.
Commonly required are government-issued photo ID, proof of address (utility bill or bank statement), and sometimes payment method verification.
Verification is typically completed within 1-3 business days after submission.
Resubmit correct or higher-quality images, ensure details are clear, and contact support for guidance.
Upload documents via secure link emailed from support or through your account’s verification section.
Additional checks may be triggered by high withdrawals, suspicious activity, or regulatory requirements.
Only one account per individual is permitted; multiple accounts violate terms and may result in bans.
Contact support promptly with details; investigations are conducted according to regulatory standards.
Verify your identity with support and request email change or account access recovery.
Update your number in account settings or contact support if the option is not available.
Restrictions may result from failed verification, responsible gambling limits, or suspected breaches of terms.
Set deposit limits via your account’s responsible gaming section or contact support for assistance.
Self-exclusion lets you block your play for a set period; activate from your account’s responsible gaming tools or by contacting support.
Contact support or use responsible gaming features to initiate a temporary self-suspension.
Report suspected fraud to support with evidence; your account may be locked while an investigation occurs.
Issues may relate to bank decline, technical errors, or account limits; verify details and contact support if unresolved.
Withdrawals typically process within 1-5 business days depending on method and verification status.
BetRivers Ontario usually does not charge fees for deposits or withdrawals, but some payment providers may impose fees.
Declines may be due to verification issues, bonus requirements not met, or financial method limitations.
Interac, credit/debit cards, PayPal, BetRivers Play+ card, and other listed online payment services.
Minimum deposits are generally CA$10; maximums depend on payment method, with certain methods having higher limits.
Varies by payment method; consult payment info section when depositing.
Requests can be canceled from the account cashier before processing or by contacting support promptly.
Delays may occur due to verification checks, bank processing times, or public holidays.
Withdrawals must typically return to the original deposit method if possible; support can advise on permitted exceptions.
Contact support with transaction proof for investigation and resolution.
Log in to your account’s cashier/transaction history or ask support for an update.
Blocks may result from verification issues, policy violations, or responsible gambling limits.
Large withdrawals may require photo ID, proof of address, and proof of payment method, per regulatory rules.
Withdrawal limits are set per transaction and period depending on payment method and regulatory requirements.
Refunds for failed deposits or other reasons are processed to the original payment method upon review.
Verify payment details, ensure sufficient funds, and contact support if the issue persists.
Changing withdrawal method is restricted; usually, payments are made to the method used for deposit per anti-fraud rules.
Proof is required for anti-money laundering compliance and responsible gaming regulations, especially for large transactions.
Download from your account transaction history or request an official statement from support.
Report stuck payments to support with reference numbers; they will liaise with payment partners to resolve.
Canadian Dollar (CAD) is the accepted currency for Ontario players.
Currency conversion is not provided; use a CAD account for smoothest transactions.
Cryptocurrency payments are not currently supported at BetRivers Ontario Casino.
Check payment details, try again, or contact support for troubleshooting and resolution.
Erroneous deposits should be reported to support immediately for investigation and possible reversal.
Clear cache, ensure browser compatibility, check internet connection, and try another device; contact support for persistent issues.
Reopen the game, refresh your browser, and check your bet or round in game history; contact support if outcomes are missing.
Use live chat, email, or the Help Center to report technical issues, providing game details and screenshots if possible.
Game sessions are recorded; contact support with details for review and credit restoration if needed.
Check device volume, browser sound settings, and game sound controls; restart the game or ask support for help.
Close background apps, check internet speed, clear cache, and update your browser or app.
Confirm bet placement in your account history; technical issues can be clarified with support.
Access game history in your account or contact customer support for official round results.
Refresh the page, switch devices, or contact support after checking your connection.
Games may be restricted by location, regulatory rules, technical maintenance, or account status.
Use browser or app settings to clear cache, then restart for improved functionality.
Try updating the app, clearing cache, or switching devices; report persistent issues to support.
Ensure all terms are met and contact support to review your eligibility and manually activate if appropriate.
Review your account’s bonus section or terms for up-to-date wagering requirements.
Wagering requirements may not be met or system delays may occur; contact support for resolution.
Opt in through your account, review terms, and wager on qualifying games; support can explain eligibility.
Double-check code accuracy and promotion validity; if still not working, contact support for assistance.
Unavailability could result from regional restrictions, technical issues, or maintenance periods.
Ensure a strong internet connection, restart the game, and check device compatibility.
Use live chat, email, or Help Center to report, supplying as much detail as possible.
Check your internet connection, clear browser cache, and try another device or browser; support can help resolve persistent issues.
Use recommended browsers (latest versions of Chrome, Firefox, Safari); update your browser if problems persist.
Modern sites use HTML5 so plugins like Flash are no longer needed; ensure browser is up-to-date.
Clear cache, use a faster internet connection, and close unused tabs; persistent slowness can be reported to support.
Reach out via live chat, email, phone support, or the Help Center for technical assistance.
