Betsson Casino support can be contacted primarily via live chat available 24/7 for immediate assistance, email for detailed inquiries, and phone support with a dedicated number. They also offer a comprehensive FAQ section for common questions.
Live chat 24/7, email, phone support, FAQ section.
https://www.betsson.com
Betsson AB was established in 1963.
Betsson holds gaming licenses issued by multiple authorities, including the Malta Gaming Authority and national regulators such as those in Brazil and other jurisdictions where it operates.
The official headquarters are in Stockholm, Sweden; operational headquarters are located in Ta' Xbiex, Malta.
Malta, Sweden, Brazil, and several other countries where Betsson is licensed to operate.
Yes, live chat is available 24/7 with typical response times of about 30 seconds.
There is a contact form available on the website’s support/help centre section for customer queries and feedback.
[email protected] is used for customer support including technical issues.
There is no publicly specified separate VIP support email; VIP customers likely have dedicated contact through account managers or personalized service.
No publicly specified dedicated complaints email; complaints are usually handled through customer support channels or contact form.
No dedicated public finance department email is specified; financial inquiries are generally handled via general support contact.
No specific public security email; security-related issues are handled through customer support channels.
+370 700 33309 (general customer support phone line).
No publicly available dedicated VIP support phone line is listed.
No dedicated complaints phone line is publicly available.
Technical support is available via live chat, email, and phone during extended hours but live chat covers 24/7 support.
Contacted through general support channels; no dedicated public financial department contact.
Security matters are dealt with via general support; no distinct contact details publicly provided.
No official Telegram support account is publicly listed.
No official WhatsApp support contact is available.
No official Viber support contact is indicated.
No official WeChat support contact is provided.
https://www.facebook.com/betssongroup
https://www.instagram.com/betsson_group/
https://twitter.com/betssongroup (official Twitter of Betsson Group)
https://www.linkedin.com/company/betsson-group
No verified official Betsson YouTube channel link explicitly available.
No official Telegram channel identified.
No official Discord server is publicly available.
Video call support with consultants is generally not available as a standard feature in online casino support.
Yes, Betsson uses a ticket/helpdesk system through its website to manage customer inquiries.
Yes, Betsson’s mobile app includes integrated support chat functionality.
Push notifications are supported via the mobile app for customer communications.
SMS support is not commonly offered for direct support; verification SMS are sent for account confirmations.
Yes, Betsson offers a callback service upon request from the help centre.
There are no official Betsson forums, but players often discuss the casino on third-party gambling forums and communities.
The mobile app includes integrated customer support chat functionality.
Betsson does not offer video consultations through Zoom or Teams platforms.
Yes, support is available 24/7 including weekends and holidays.
Customer support operates 24 hours a day, 7 days a week for live chat; phone support hours may vary but often extend from early morning to late night.
Betsson supports multiple languages including English, Lithuanian, Swedish, and several European and Latin American languages.
Support is provided across Europe, Latin America, and other regions where Betsson is licensed to operate.
Generally, you need to be registered to receive full support access, but some general FAQ and contact options may be available without registration.
Document upload for verification is supported through secure sections on the website or app, not typically through live chat.
https://www.betsson.com/privacy
https://www.betsson.com/terms
Use the “Forgot Password” link on the login page to receive a password reset link via your registered email.
Contact customer support to verify identity and resolve issues leading to account blockage.
Common reasons include suspected fraud, failed verification, breach of terms, or responsible gaming limits.
Profile information can be updated in account settings after logging in or by contacting support if changes require verification.
Contact support immediately, change your password, and review account activity.
Enable 2FA in security settings if available; otherwise, follow help centre instructions.
Check mobile network issues, phone number correctness, or contact support for assistance.
Account deletion requests require contacting customer support and may involve verification.
Check credentials, internet connection, reset password, or contact support.
Login activity may be viewed in account security or by contacting support.
To comply with KYC regulations and prevent fraud and money laundering.
Typically government-issued ID, proof of address, and sometimes proof of payment method.
Usually between a few hours to 48 hours depending on workload.
Review rejection reason, provide clearer or valid documents, and resubmit.
Upload documents securely through your account verification portal on the website or app.
Triggered by large transactions, suspicious activity, or regulatory requirements.
No, multiple accounts are generally prohibited under terms of service.
Contact customer support immediately via live chat or email.
Contact support for identity verification to update email address.
Update phone number in account settings or contact support.
Possible due to verification, self-exclusion, or account restrictions.
Use account responsible gaming tools to set deposit limits.
A tool to voluntarily block access to gambling for a set period; activated via account settings or support.
Contact support or use responsible gaming features to pause account.
Report immediately to support for investigation.
Could be due to payment issues, verification holds, or technical problems.
Withdrawals usually process within 24 to 72 hours depending on method and verification.
Betsson typically does not charge withdrawal/deposit fees, but third-party fees may apply.
Possible reasons include failed verification, account restrictions, or insufficient funds.
Credit/debit cards, e-wallets (Neteller, Skrill), bank transfers, prepaid cards, and sometimes cryptocurrencies.
Limits vary by payment method and jurisdiction.
Generally starts from around €10 or equivalent.
Depends on payment provider and country regulations.
Contact customer support immediately if withdrawal is pending.
Delays may be due to verification, security checks, or payment provider delays.
Withdrawals must generally go to the original deposit method to comply with AML rules.
Contact support with transaction details for resolution.
Check account transaction history or contact support.
Commonly due to incomplete verification or suspicious activity.
Additional proof of identity, address, and proof of funds source may be required.
Yes, withdrawal limits depend on account status, payment method, and jurisdiction.
Refunds processed as per payment method policies and casino terms.
Contact support with details for troubleshooting.
Usually not; withdrawals are normally processed to the original deposit source.
To comply with anti-money laundering regulations.
Request from support or access through account history.
Contact support to expedite or resolve stuck payments.
Multiple currencies including EUR, USD, GBP, SEK, NOK, and others depending on locale.
Yes, currency conversion is supported with applicable rates.
Bitcoin and other cryptos may be accepted by some Betsson brands, processed via third-party providers.
Contact support with error details for assistance.
Contact support immediately to report and resolve deposit errors.
Possible causes include internet issues, browser compatibility, or platform bugs.
Reload the game, clear cache, or contact support if issue persists.
Use support channels to report with details and screenshots if possible.
Contact support to investigate possible session loss or platform error.
Check device sound settings, game settings, or refresh the browser/app.
Clear cache, update browser/app, and check internet connection.
Could be due to closed bets, technical issues, or game rules; contact support for help.
Results are shown in game history or round summary.
Refresh the game or contact support.
Due to jurisdiction restrictions or platform updates.
Clear browser cache or app data in settings.
Update app/browser or contact support.
Check bonus terms and contact support if issue persists.
Available in bonus terms or account section.
Check promotion terms or contact support.
Register via promotions page or account dashboard.
Verify code validity and terms, contact support for help.
Regional restrictions or technical issues may apply.
Check internet speed or contact support.
Use support channels with detailed issue description.
Check internet, clear cache, or try a different browser.
Use supported browsers like Chrome, Firefox, or Edge updated to latest versions.
Flash is largely deprecated; update browser or app for compatibility.
Clear cache, check connection, or contact support.
Contact via live chat or email for game-specific help.
