How to contact the casino support service?
BetStarters Casino support can be contacted primarily via live chat and email, offering direct real-time assistance and email communication for various inquiries.
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What contact methods are available for customers?
Live chat, email support, and contact forms are the main available methods for customer interaction.
Casino website
https://betstarters.com/category/casino
Casino launch date
BetStarters was founded in 2016.
Gaming license
The casino and platform operate under a Curaçao eGaming license, No. 1668/JAZ.
Casino headquarters location
The company has headquarters in Gżira, Malta, and also an office in Bucharest, Romania.
License jurisdiction
Curaçao
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Live chat support is provided, but specific 24/7 availability and exact response times are not detailed in public sources.
Is there a contact form on the website?
Yes, a contact form is available on the BetStarters support or contact pages to submit inquiries.
Technical support email
No publicly listed separate technical support email; general inquiries handled via support email or contact form.
VIP support email
No specific VIP support email publicly listed.
Complaints email
No specific complaints email publicly listed; complaints likely handled via general support channels.
Finance department email
Not publicly available separately.
Security service email
Not explicitly provided in public information.
Support hotline phone number
No publicly listed customer support phone number.
VIP line for premium customers
Not publicly available.
Separate complaint line
Not publicly listed.
Technical support
Available primarily via live chat and email contact forms; detailed methods not publicly outlined.
Financial department
Contact through general support channels; no direct financial department contact detailed publicly.
Security service
Security concerns likely handled through general support channels; no specialized contacts identified.
Telegram support account
No official Telegram support account found.
WhatsApp support account
No official WhatsApp support account found.
Viber support account
No information on Viber support account.
WeChat support account
Not publicly available.
Facebook page
No direct official Facebook page identified for BetStarters Casino.
Instagram page
https://www.instagram.com/betstarters/
Twitter/X page
Not specifically identified.
LinkedIn page
https://www.linkedin.com/company/betstarters1/
YouTube channel
No official YouTube channel directly linked publicly.
Telegram channel
Not publicly listed.
Discord server
Not publicly listed.
Are there video calls with consultants?
Not supported or publicly mentioned.
Is there a ticket system (helpdesk)?
A support system is implied via contact forms and email but no dedicated ticket system is explicitly mentioned.
Is there a mobile app with support chat?
No publicly available mobile app with integrated support chat mentioned.
Are push notifications supported?
No public information.
Is SMS support available?
Not indicated.
Can I request a callback?
No public mention of callback services.
Are there forums or communities related to this casino?
No official forums or community platforms found.
Is there a mobile app for contacting support?
No dedicated support app mentioned.
Are Zoom/Teams consultations possible?
Not publicly mentioned.
Is support available on weekends and holidays?
Not explicitly stated.
What are the support service operating hours?
Not publicly specified.
Supported languages
Likely English, as content and support are in English; possibly other languages not clearly detailed.
Service regions
BetStarters serves operators worldwide with a focus on emerging markets including Africa, Asia, South America.
Can I contact support without registration?
General industry practice allows contacting support without registration, but platform specifics are not detailed.
Can I send documents through chat?
Not explicitly stated; general casino support often allows document uploads through support channels.
Privacy policy link
Typically available on https://betstarters.com under legal or footer sections (exact page not detailed).
Terms of service link
Available on the official website, expected in footer or legal sections.
What to do if I forgot my account password?
Commonly, use the "Forgot Password" link on login page to reset via email.
How to restore access to a blocked account?
Contact customer support to verify identity and request account reinstatement.
Why is my account blocked?
Common reasons include suspicious activity, verification issues, or violations of terms.
How to change profile information?
Usually via account settings on website after login.
What to do if I suspect my account has been hacked?
Immediately contact support and change password; enable security features if available.
How to set up two-factor authentication?
If supported, instructions are typically found in account security settings.
Why am I not receiving SMS confirmation codes?
Could be due to network or number issues; contact support for assistance.
How to delete my casino account?
Contact customer support for account deletion requests.
What to do if I can't log into my account?
Use password recovery or contact support for help.
How to check account login history?
May be accessible in account security or activity sections if platform supports it.
Why is document verification required?
To comply with KYC regulations and ensure security and legal compliance.
What documents are needed for verification?
Typically government-issued ID, proof of address, and payment method proof.
How long does document verification take?
Usually a few hours to a few business days.
What to do if documents are rejected?
Resubmit with clearer or alternative documents; contact support for guidance.
How to upload documents for verification?
Via account interface or support channels as instructed.
Why does my account require additional verification?
Due to unusual activity, large transactions, or regulatory requirements.
Can I have multiple accounts?
Most casinos prohibit multiple accounts per player to prevent abuse.
How to report suspicious activity?
Contact support immediately with details.
What to do if I lose access to my email?
Contact support to update email and verify identity.
How to change phone number in my account?
Via account settings or support request.
Why are my account functions limited?
Could be due to pending verification, responsible gaming limits, or compliance issues.
How to set deposit limits?
Usually adjustable in responsible gaming settings.
What is self-exclusion and how to activate it?
Self-exclusion is a responsible gaming tool to block access, activated via account settings or support.
How to temporarily freeze my account?
Contact support to request a temporary freeze.
What to do if I suspect fraud?
Report immediately to the support team.
Why is my deposit not going through?
Could be payment method issues; verify details and try again or contact support.
How long does withdrawal processing take?
Industry standard is 24 hours to several business days.
What fees are charged for transactions?
Typically, no fees from the casino; third-party fees possible.
Why was my withdrawal request declined?
Common reasons include verification issues, bonus terms, or account restrictions.
What deposit methods are available?
Normally credit/debit cards, e-wallets, bank transfers, and sometimes cryptocurrencies.
What are the minimum and maximum deposit amounts?
Varies widely by casino; usually minimum around $10.
Minimum deposit amount
Generally about $10, but specific limits for BetStarters not confirmed.
Maximum deposit amount
Depends on platform policies; not clearly stated.
How to cancel a withdrawal request?
Contact support immediately to request cancellation.
Why is my withdrawal taking so long to process?
Verification delays, payment provider issues, or security reviews.
Can I withdraw to a different card?
Usually not; withdrawals typically must go to the deposit method.
What to do if money was debited but not credited?
Contact support with payment details to resolve.
How to check the status of a financial transaction?
Through account transaction history or support inquiry.
Why are financial operations blocked?
Often due to verification pending or suspicious activity.
What documents are needed for large withdrawals?
Additional ID, proof of income/source of funds.
Are there withdrawal limits?
Yes, set by casino policies and regulations.
How do refunds work?
Subject to casino policy; generally refunds are credited back to original payment method.
What to do with failed payments?
Retry or contact support for assistance.
Can I change the withdrawal method?
Usually not allowed once requested.
Why is proof of funds source required?
To comply with anti-money laundering regulations.
How to get a financial transaction statement?
Request from support or download from account.
What to do if a payment is stuck?
Contact support; they liaise with payment provider.
What currencies does the casino accept?
Typically USD, EUR, and major currencies; specific list not provided.
Is there currency conversion?
Usually yes, possibly with fees.
How do cryptocurrency payments work?
Deposit/withdraw via supported crypto wallets if available.
What to do with payment system errors?
Contact support for help.
Can I return an erroneous deposit?
Contact support to request correction.
Why won't the game load?
Commonly due to browser or connection issues; clear cache or try another device.
What to do when there's a game crash?
Refresh game or contact support if persistent.
How to report a game error?
Via support contact channels.
Why did my winnings disappear after a crash?
Could be system sync issues; report to support immediately.
Game sound not working - what to do?
Check device and game audio settings.
Game lagging or freezing - how to fix?
Clear cache, check internet connection, or switch devices.
Why isn't my bet being counted?
May be betting closed or system error; contact support.
How to check game round results?
Game interface usually provides this.
What to do if the game is not responding?
Refresh or restart; contact support if unresolved.
Why are some games unavailable?
Licensing or jurisdiction restrictions.
How to clear cache for better game performance?
Browser settings or device app cache clearing.
Problems with game display on mobile device?
Update app/browser or clear cache.
What to do if bonus didn't activate?
Contact support with details.
How to check bonus wagering requirements?
Typically in promotion terms and conditions.
Why aren't bonus points being credited?
May be system delay or requirement not met; contact support.
How to participate in tournaments and promotions?
Usually by registering and opting in.
What to do if promo code doesn't work?
Check code validity and contact support.
Why is Live Casino unavailable?
May be due to licensing, time or technical issues.
Problems with video streaming in live games?
Check connection, update software, or contact support.
How to report a technical glitch?
Contact support detailing the issue.
What to do if the website won't load?
Check internet, browser compatibility, or try later.
Browser compatibility issues?
Use recommended modern browsers.
How to update Flash Player or other plugins?
Modern sites use HTML5; update browser instead.
What to do with slow website loading?
Clear cache or try different browser/device.
How to get technical support for games?
Contact through live chat or email.