Primary contact methods for BitStarz Casino support include 24/7 live chat available on the website, a dedicated support email ([email protected]), and a contact form on their site. They also maintain active social media channels for customer interaction.
Live chat 24/7, email support, contact form, Facebook, Twitter, Instagram.
https://www.bitstarz.com
BitStarz Casino was launched in 2014.
BitStarz operates under a gaming license issued by the Curaçao eGaming Authority.
The casino headquarters is located in Willemstad, Curaçao.
Curaçao
Yes, BitStarz offers a 24/7 live chat service with immediate or near-instant response times.
Yes, there is a contact form available on the BitStarz website for inquiries.
No publicly listed separate VIP support email; VIP players are assisted via live chat and general support channels.
No dedicated complaints email publicly specified; complaints can be directed through general support email or live chat.
Not publicly listed; financial inquiries are handled via live chat or general support email.
No separate security service email publicly disclosed.
No public customer support phone number is available.
No dedicated VIP phone line publicly listed.
No separate complaints phone line available.
Available 24/7 primarily via live chat and email; addressing technical issues swiftly.
Contact through support email or live chat for deposit, withdrawal, and payment inquiries.
Security matters are handled through general support channels; no separate contacts provided.
Official Telegram channel for news is https://t.me/bitstarzcasino but no direct support account specified.
No official WhatsApp support account is advertised.
No official Viber support account is public.
No WeChat support account is indicated.
https://www.facebook.com/bitstarz
https://www.instagram.com/bitstarz_/
https://twitter.com/bitstarz
No dedicated official LinkedIn company page for BitStarz Casino identified.
No official YouTube channel specified for BitStarz Casino.
https://t.me/bitstarzcasino
No official Discord server information available.
No video call support is provided.
A helpdesk ticket system is not explicitly mentioned; support is mainly via live chat and email.
BitStarz does not have a dedicated mobile app with support chat functionality; support accessible via mobile browser.
Push notifications for customer communications are not specified.
SMS support is not officially provided.
No callback service is offered.
No official casino forums; players engage via social media and Telegram channel.
No dedicated support app; support is via website and live chat on mobile.
No Zoom or Teams consultations supported.
Yes, support is available 24/7 including weekends and holidays.
24 hours a day, 7 days a week.
English primarily; other language support available but not specifically detailed.
BitStarz supports players globally except from jurisdictions where gambling is prohibited.
Yes, general inquiries can typically be made without registration but account-specific support requires login.
The capability to upload documents via live chat is not described; usually document uploads are via account verification portals.
https://www.bitstarz.com/privacy-policy
https://www.bitstarz.com/terms-and-conditions
Use the "Forgot Password" link on the login page to reset your password via registered email.
Contact support via live chat or email to verify identity and request reinstatement; follow their guidance.
Common reasons include suspected fraud, violation of terms, or failed verification.
Update profile information through your account settings on the website or ask support for assistance.
Contact support immediately via live chat or email; change password and enable security measures.
BitStarz supports 2FA; setup instructions are available in the security or account settings section of the site.
Check phone number accuracy, network issues, or carrier blocking; contact support for further help.
Contact customer support to request account deletion per company policy and verification steps.
Use password recovery or contact support for help resolving login issues.
Login history is typically available in account settings or upon request from support.
Verification is required for identity confirmation, regulatory compliance, and to prevent fraud.
Valid government ID, proof of address, and payment method proof.
Usually within 24-72 hours depending on volume and document clarity.
Resubmit clear, valid documents or contact support for assistance.
Upload through your account's verification section or as instructed by support.
Triggered by suspicious activity, large transactions, or regulatory requirements.
Multiple accounts per player are usually prohibited under terms of service.
Contact support immediately via live chat or email.
Inform support promptly to update email details after identity verification.
Update phone number in profile settings or contact support.
Limitations may be due to incomplete verification or policy breaches.
Deposit limits can be set through account responsible gaming settings.
A tool for voluntary gambling pause; can be activated through account settings or by contacting support.
Contact support to request a temporary account freeze.
Report immediately to support with details for investigation.
Check payment method, funds, and account status; contact support if issues persist.
Average withdrawal time is about 10 minutes, with some cases longer based on verification.
BitStarz generally does not charge fees; payment system fees may apply.
Common reasons include verification issues, account limits, or suspicious activity.
Credit/debit cards, e-wallets, bank transfers, cryptocurrencies including Bitcoin, Ethereum, Litecoin, Dogecoin.
Varies by method; typically minimum deposits start around $10.
Approximately $10 depending on payment method.
Limits vary by method and player status; no universal maximum publicly specified.
Contact support immediately to request cancellation before processing.
Delays may be due to verification, payment system, or high volume periods.
Withdrawals usually must be made to the original deposit method; exceptions may apply.
Contact support with transaction details for resolution.
Check transaction history in account or contact support for status.
Blocks may be for verification, suspicious activity, or regulatory compliance.
Additional ID verification, proof of source of funds.
Yes, withdrawal limits apply per transaction and daily/monthly totals.
Refunds depend on payment method; support guides the process if applicable.
Retry payment or contact support for assistance.
Usually not once a withdrawal is requested; consult support before making requests.
To comply with anti-money laundering regulations.
Request via support or download from your account history.
Contact support to investigate and resolve.
USD, EUR, GBP, Bitcoin and many other cryptocurrencies included.
Yes, automatic currency conversion provided at competitive rates.
Deposit and withdraw using supported cryptocurrencies with secure wallets.
Contact support for troubleshooting payment processing issues.
Contact support promptly for return procedures.
Clear cache, update browser, check internet; contact support if issue persists.
Refresh or restart the game; report issue to support for resolution.
Use live chat or email to notify support with details.
Contact support immediately for investigation.
Check device volume and browser settings; restart game.
Close other apps, clear cache, ensure stable internet connection.
Check game rules and connection; report issue to support.
Use in-game history or game provider's tools.
Refresh or restart the game; contact support for help.
Regional restrictions or technical issues may limit game availability.
Clear browser cache and cookies; restart browser.
Update app/browser, check network; contact support if unresolved.
Contact support with bonus code and details.
Details available in promotions or bonus terms on the website.
Ensure eligibility and promotion terms are met; contact support for issues.
Register on website and follow promotion rules.
Verify code validity and terms; contact support for help.
Possible regional restrictions or technical maintenance.
Check internet speed, refresh browser, or update Flash/HTML5 plugins.
Notify support via live chat or email.
Clear browser cache, try another device/browser, check internet connection.
Use supported browsers like Chrome, Firefox, and update regularly.
Download updates from official sites; note Flash is largely deprecated.
Clear cache, disable extensions, or try a different browser.
Contact support via live chat or email for game-related issues.
