How to contact the casino support service?
Bingo Fest Casino support can be contacted primarily via live chat, which is available 24/7 for immediate assistance, and also through email for less urgent inquiries.
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What contact methods are available for customers?
Live chat, email support, and a helpful FAQ section.
Casino website
https://www.bingofest.com/
Gaming license
Licensed and regulated by Curacao eGaming.
Casino headquarters location
The CB Corporation, the operator of Bingo Fest, is based in the United Kingdom.
License jurisdiction
Curacao
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is live chat available on the website; it operates 24/7 with average response times typically under 30 minutes.
Is there a contact form on the website?
There is no specific mention of a contact form; customers are encouraged to use live chat or email support for communication.
Technical support email
VIP support email
No specific VIP support email publicly listed; VIP players generally use regular support channels.
Complaints email
No dedicated complaints email found; general and complaints inquiries likely handled via [email protected].
Finance department email
Security service email
No specific security-related email publicly available.
Support hotline phone number
No public customer support phone number is listed.
VIP line for premium customers
No dedicated VIP phone line found.
Separate complaint line
No separate complaints phone line available.
Technical support
Available 24/7 via live chat and email ([email protected]).
Financial department
Contactable via email at [email protected].
Security service
No direct contact details found; customers typically report security concerns through general support.
Telegram support account
Not publicly listed.
WhatsApp support account
Not publicly listed.
Viber support account
Not publicly listed.
WeChat support account
Not publicly listed.
Facebook page
https://www.facebook.com/pages/BingoFest/112625442172596
Instagram page
No official Instagram account publicly listed.
Twitter/X page
No official Twitter/X account publicly listed.
LinkedIn page
No official LinkedIn company page publicly listed.
YouTube channel
No official YouTube channel publicly listed.
Telegram channel
Not publicly listed.
Discord server
Not publicly listed.
Are there video calls with consultants?
No information indicating video call support.
Is there a ticket system (helpdesk)?
Yes, Bingo Fest uses a ticket system with responses typically provided within 30 minutes.
Is there a mobile app with support chat?
No dedicated mobile app with support chat has been confirmed; the casino is mobile-friendly.
Are push notifications supported?
No information confirming push notification support.
Is SMS support available?
No SMS support service is publicly mentioned.
Can I request a callback?
No callback service information is available.
Are there forums or communities related to this casino?
Bingo Fest has a player community with chat features but no official external forums are mentioned.
Is there a mobile app for contacting support?
No dedicated support mobile app is confirmed.
Are Zoom/Teams consultations possible?
No video consultation platforms like Zoom or Teams supported.
Is support available on weekends and holidays?
Support is available 24/7, including weekends and holidays.
What are the support service operating hours?
Support operates around the clock 24/7.
Supported languages
English primarily.
Service regions
Service is available in many regions, but there are numerous country restrictions; US players are accepted.
Can I contact support without registration?
Usually, online casinos require registration to access full support features, but live chat may be accessible for basic inquiries.
Can I send documents through chat?
Document upload via chat is not explicitly mentioned; commonly, documents are sent via email.
Privacy policy link
https://www.bingofest.com/privacy-policy
Terms of service link
https://www.bingofest.com/terms-of-service
What to do if I forgot my account password?
Use the casino's password recovery process by clicking "Forgot Password" on the login page and follow instructions.
How to restore access to a blocked account?
Contact customer support via live chat or email to verify identity and request account restoration.
Why is my account blocked?
Common reasons include suspicious activity, violation of terms, or incomplete verification.
How to change profile information?
Profile changes typically done through account settings on the website or by contacting support for assistance.
What to do if I suspect my account has been hacked?
Immediately contact customer support to secure the account and change login credentials.
How to set up two-factor authentication?
No public information on 2FA setup, but for security, enable any account security options offered in account settings.
Why am I not receiving SMS confirmation codes?
Check mobile network issues, verify phone number accuracy, or contact support to troubleshoot.
How to delete my casino account?
Request account deletion by contacting customer support with relevant identification.
What to do if I can't log into my account?
Use password recovery or contact support if account is locked or credentials forgotten.
How to check account login history?
Login history access is generally found in account security settings if available or by request through support.
Why is document verification required?
To comply with KYC regulations, verify identity to prevent fraud and money laundering.
What documents are needed for verification?
Government-issued ID, proof of address (utility bill or bank statement), and sometimes proof of payment method.
How long does document verification take?
Usually within 24-72 hours depending on volume and correctness of submitted documents.
What to do if documents are rejected?
Resubmit clearer, valid, and unexpired documents as specified by the support team.
How to upload documents for verification?
Upload via the account verification section or send to designated support email.
Why does my account require additional verification?
Triggered by large withdrawals, security concerns, or suspicious activity.
Can I have multiple accounts?
No, multiple accounts are generally prohibited and may lead to bans.
How to report suspicious activity?
Contact support immediately with details of the suspicious activity.
What to do if I lose access to my email?
Contact support with identity proof for account recovery and email update.
How to change phone number in my account?
Update phone number via account settings or request support assistance.
Why are my account functions limited?
Due to pending verification, compliance issues, or breach of terms.
How to set deposit limits?
Deposit limits can be set in account responsible gaming settings or by contacting support.
What is self-exclusion and how to activate it?
Self-exclusion is a responsible gaming tool allowing players to block their account for a set period via account settings or support request.
How to temporarily freeze my account?
Contact support to request an account freeze or use timeout tools if available.
What to do if I suspect fraud?
Report immediately to support with detailed information.
Why is my deposit not going through?
Common issues include payment method restrictions, insufficient funds, or technical errors.
How long does withdrawal processing take?
Withdrawals typically process in 3-7 days depending on method.
What fees are charged for transactions?
Fees vary by payment method; some cryptocurrency withdrawals may have up to 10% fee.
Why was my withdrawal request declined?
Reasons include incomplete verification, exceeding limits, or suspicious activity.
What deposit methods are available?
Credit cards (Visa, MasterCard), Neteller, Instadebit, eWalletXpress, Bitcoin, and others.
What are the minimum and maximum deposit amounts?
Varies by method; minimum typically around $10, maximum depends on limits set by casino or payment provider.
Minimum deposit amount
Approximately $10
Maximum deposit amount
Varies; some sources mention no explicit maximum, but withdrawal limits may apply.
How to cancel a withdrawal request?
Contact support immediately after making request; approval depends on withdrawal status.
Why is my withdrawal taking so long to process?
Delays may occur due to verification, payment processing, or high withdrawal volume.
Can I withdraw to a different card?
Usually withdrawals must be made to the original deposit method; verify with support.
What to do if money was debited but not credited?
Contact support with transaction details for investigation.
How to check the status of a financial transaction?
Check account transaction history or contact support.
Why are financial operations blocked?
May be due to verification issues, compliance flags, or suspected fraud.
What documents are needed for large withdrawals?
Enhanced KYC documents such as proof of source of funds and identity documents.
Are there withdrawal limits?
Yes, withdrawal limits apply and may vary based on account verification and payment method.
How do refunds work?
Refunds depend on casino policies and payment processors; contact support for specific cases.
What to do with failed payments?
Contact support to troubleshoot and verify payment details.
Can I change the withdrawal method?
Usually no, withdrawals must go to original deposit method unless otherwise approved.
Why is proof of funds source required?
To comply with AML regulations and prevent money laundering.
How to get a financial transaction statement?
Request via customer support or download from account history if available.
What to do if a payment is stuck?
Contact support immediately with details.
What currencies does the casino accept?
US Dollar, Euro, British Pound, Bitcoin.
Is there currency conversion?
Currency conversion is available; rates depend on payment providers.
How do cryptocurrency payments work?
Bitcoin deposits and withdrawals accepted; standard blockchain confirmations apply.
What to do with payment system errors?
Contact support with details; retry or use alternative methods.
Can I return an erroneous deposit?
Contact support to report and request reversal.
Why won't the game load?
Check internet connection, clear cache, or try a different browser/device.
What to do when there's a game crash?
Restart game or browser; report issue to support if it persists.
How to report a game error?
Contact support describing the problem and provide screenshots if possible.
Why did my winnings disappear after a crash?
Contact support immediately to investigate and resolve.
Game sound not working - what to do?
Check device volume settings, browser permissions, and try refreshing the game.
Game lagging or freezing - how to fix?
Reduce background tasks, check internet speed, clear cache or switch device.
Why isn't my bet being counted?
Ensure bet is placed before time limit; contact support if technical issue suspected.
How to check game round results?
Results can often be found in game history or by customer support.
What to do if the game is not responding?
Refresh the browser or application; contact support if issue continues.
Why are some games unavailable?
Game availability may be restricted by jurisdiction or licensing.
How to clear cache for better game performance?
Clear browser cache via settings or app cache in device settings.
Problems with game display on mobile device?
Ensure device compatibility, update app/browser, or try another device.
What to do if bonus didn't activate?
Contact support with bonus details; check bonus terms and conditions.
How to check bonus wagering requirements?
Review bonus terms or ask support for clarification.
Why aren't bonus points being credited?
May result from not meeting wagering requirements or inactive status; contact support.
How to participate in tournaments and promotions?
Register and opt-in where required; follow promotion terms.
What to do if promo code doesn't work?
Verify code validity and expiration; contact support for assistance.
Why is Live Casino unavailable?
Bingo Fest currently does not offer live casino games.
Problems with video streaming in live games?
Not applicable as live casino is not offered.
How to report a technical glitch?
Contact support via live chat or email with a detailed description.
What to do if the website won't load?
Check internet connection, clear browser cache, try different browser or device.
Browser compatibility issues?
Use latest versions of Chrome, Firefox, Edge, or Safari recommended.
How to update Flash Player or other plugins?
Flash is deprecated; ensure browser is updated instead.
What to do with slow website loading?
Clear cache, check connection speed, disable browser extensions, or switch devices.
How to get technical support for games?
Contact customer support via live chat or email.