Customers can contact Bingoal Casino support primarily via email and phone. There is also a helpdesk/contact form available on the website for inquiries not covered in the FAQ section. Support is responsive to emails and phone calls.
Email, phone, contact form, helpdesk.
https://www.bingoal.com/en/casino
Bingoal has a long history, dating back over 30 years in the betting and casino industry, with the current online casino platform actively operating and expanding since at least the early 2000s and strengthening its online presence with expansions launched around 2021 and updates in 2023-2024.
Bingoal Casino is licensed by Malta Gambling Authority (MGA) for its online operations and also holds licenses from Belgian authorities (Kansspelcommissie) and Dutch Gambling Authority for respective market operations.
Headquarters are located in Brussels, Belgium. The company also operates physical casinos and offices in Turnhout, Haaltert, and Ternat in Belgium.
Malta (MGA license for online casino), Belgium (Kansspelcommissie), and the Netherlands (Dutch Gambling Authority).
There is no live chat available on the Bingoal website; customer support is instead accessible via phone and email.
Yes, a contact form/helpdesk is available on the Bingoal website for customer inquiries.
No specific dedicated technical support email was found; general support is provided via customer care email.
No public information about a separate VIP support email.
No dedicated complaints email publicly provided; complaints are handled through customer support channels.
No specific finance department email found.
No publicly available dedicated security email.
+32 27369955 (Belgium office); also a 24/7 phone support number exists in the Netherlands: 0800-0225825.
No dedicated VIP phone line publicly listed.
No dedicated complaints phone line found.
Available via email and phone during business hours; no live chat or dedicated technical hotline.
Contact generally via standard customer support channels; no separate contacts found.
No dedicated contact details publicly available; security issues handled through support.
No official Telegram support account found.
No official WhatsApp support account found.
No official Viber support account found.
No official WeChat support account found.
https://www.facebook.com/BingoalBelgium
https://www.instagram.com/bingoal.be/
No official Twitter/X account clearly found.
https://www.linkedin.com/company/bingoal/
No official YouTube channel publicly confirmed.
No official Telegram channel found.
No official Discord server information found.
No information about video call support.
Yes, a helpdesk/contact form is available on the website for support requests.
No confirmed mobile app support chat functionality found.
General mobile notifications are common but specific support for push notifications is not confirmed.
No SMS support channel specified.
No callback service explicitly mentioned.
No official forums or community platforms found.
No dedicated mobile support app found.
No Zoom or Teams support.
Customer service is reported to be available daily from 8 AM to midnight, including weekends.
Daily from 08:00 to 00:00.
English, French, Dutch.
Belgium, Netherlands, and surrounding markets.
Generally, support requires registered user status for account-specific inquiries.
No chat function; document upload possible through account or via email as part of verification.
https://www.bingoal.com/en/privacy-policy (deduced from site structure, exact page can vary)
https://www.bingoal.com/en/terms-conditions (deduced from site structure, exact page can vary)
Use the password recovery system on the website by providing your registered email to receive reset instructions.
Contact customer support via email or phone with identification details to verify your identity and request account reinstatement.
Common reasons include multiple failed logins, failed verification, underage gambling, suspicious activity, or violation of terms.
Profile updates are typically done through the user account settings on the website or by contacting customer support for assistance.
Contact support immediately, change passwords, and enable any available security features like two-factor authentication.
If available, enable 2FA in account security settings or request support assistance for setup instructions.
Check your phone number accuracy, network issues, or contact support to verify your account details.
Usually requires contacting customer support to request account closure according to GDPR and company policies.
Use password recovery; if unsuccessful, contact support to troubleshoot login problems or account status.
This information is often available in account security settings; if not, request it from support.
To comply with legal KYC (Know Your Customer) policies, prevent fraud, and ensure responsible gaming.
Government-issued ID, proof of address (utility bill/bank statement), proof of payment method.
Usually between a few hours up to 48 hours depending on volume and document clarity.
Review rejection reason, resend clearer or updated documents as per support instructions.
Via the account verification section on the website or by submitting via email to support.
May be triggered by large withdrawals, suspicious activity, or regulatory requirements.
No, multiple account creation is typically prohibited to prevent fraud and bonus abuse.
Contact support immediately via email or phone with details of the suspicious behavior.
Contact support with identity verification to update email address on the account.
Update in account settings or request support assistance for this change.
Due to incomplete verification, suspicious activity, or self-exclusion settings.
Usually in account responsible gaming settings or by contacting support for assistance.
A responsible gaming tool allowing players to block access temporarily or permanently; activated via account settings or support.
Request support to impose a temporary freeze or self-exclusion period on your account.
Report immediately to customer support with as much detail as possible.
Possible causes include payment method issues, restrictions, or verification problems; contact support for help.
Usually up to 24 hours, sometimes up to 48 hours depending on verification and banking method.
Typically, Bingoal does not charge transaction fees, but payment providers may apply fees.
Common reasons include verification issues, bonuses wagering requirements not met, or suspicious activity.
Skrill, Neteller, PaySafeCard, VISA, Mastercard, Online bank transfer, Bancontact, Bank transfer, Klarna.
Minimum deposit is generally €10; maximum limits depend on payment method and regulatory limits.
Varies by payment method and country laws; commonly up to several thousand euros.
Contact customer support immediately; cancellation may be possible before processing starts.
Delays may be due to verification, banking processing times, or internal reviews.
Withdrawals usually must go to the same payment method used for deposits unless otherwise approved.
Contact support immediately with transaction details for investigation.
Monitor account transaction history or contact support for updates.
May be due to verification issues, suspicious activity, or regulatory compliance checks.
Additional ID, proof of source of funds, and possibly enhanced verification documents.
Yes, withdrawal limits exist and depend on regulatory rules and account status.
Refund policies vary; typically credited back to the original payment method or account balance.
Verify payment details and funds; retry transaction or contact support for assistance.
Usually not allowed, withdrawals go to the original deposit method for security reasons.
To comply with anti-money laundering regulations and ensure legitimate transactions.
Request from customer support or access through your account statements section.
Contact customer support with transaction details for resolution.
Euro (EUR) primarily; may accept other local currencies depending on country.
Currency conversion may apply depending on deposit currency and payment provider rates.
No confirmed official cryptocurrency payment options found for Bingoal.
Report to support with error details to assist in troubleshooting.
Contact support immediately to arrange reversal or refund.
Troubleshoot internet connection, browser compatibility, clear cache or try another device.
Reload the game, report issue to support if it persists.
Use the support contact or feedback channels on the website.
Contact support to investigate; winnings from interrupted games are typically restored if verified.
Check device sound settings, browser permissions, or restart the game.
Close background apps, check internet speed, clear cache, or try a different device.
Verify bet confirmation, minimum bet rules, or platform issues; contact support if unclear.
Usually visible in game history or round summary on screen.
Refresh browser, clear cache, restart device or contact support.
Game availability may be restricted by jurisdiction or technical issues.
Clear browser cache and cookies in your browser settings.
Ensure browser is updated, try a different device or app if available.
Check terms and qualifying conditions; contact support for manual activation if applicable.
Available in the bonus terms and conditions on the website.
Usually due to wagering requirements not met or system delays; check terms or contact support.
Register and meet qualification criteria as detailed in promotion rules on the site.
Verify validity, expiration, and terms; contact support for assistance.
Could be due to regional restrictions, technical issues, or maintenance.
Check internet connection, device compatibility, or report to support.
Contact customer support with detailed description and screenshots if possible.
Check internet, browser compatibility, disable ad blockers, or try again later.
Use recommended browsers like Chrome, Firefox, Edge; update browsers regularly.
Most modern casinos are HTML5; Flash is obsolete and not required.
Clear cache, check connection speed, or use a different browser/device.
Contact general customer support via email or phone for game-related issues.
