How to contact the casino support service?
You can contact Bingorella Casino support primarily via live chat available 24/7, a UK toll-free phone number during specific hours, and email for various inquiries.
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What contact methods are available for customers?
Live chat 24/7, UK toll-free phone, email contact form, and social media support on Facebook and Twitter.
Casino website
www.bingorella.com
Gaming license
Licensed by the Gibraltar Regulatory Authority and the UK Gambling Commission (UKGC).
Casino headquarters location
Second Floor, Matrix House, North Fourth Street, Milton Keynes, MK9 1NJ, United Kingdom.
License jurisdiction
Gibraltar and United Kingdom.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is a live chat on the website that operates 24/7 with generally quick response times.
Is there a contact form on the website?
Yes, there is an on-site contact form available for customer support inquiries.
Technical support email
VIP support email
No verified email specifically for VIP support is publicly available; generally, VIPs are assisted via dedicated channels after account registration.
Complaints email
No specific complaints email publicly listed; complaints are generally handled via general support contacts or through a complaint procedure stated in the terms.
Finance department email
No separate finance email publicly provided; financial inquiries are directed through the main support contacts.
Security service email
No publicly specified email for security issues; players report security concerns through general support.
Support hotline phone number
0800 901 2510 (UK only), available 9am to 1am, 7 days a week.
VIP line for premium customers
No dedicated VIP phone line publicly disclosed.
Separate complaint line
No separate complaints phone line publicly disclosed.
Technical support
Technical support is available through live chat and email support channels.
Financial department
Financial inquiries can be directed to customer support via email or phone.
Security service
Security concerns are handled by the support team through general contact methods.
Telegram support account
No official Telegram support account found.
WhatsApp support account
No official WhatsApp support number found.
Viber support account
No official Viber support account found.
WeChat support account
No official WeChat support account found.
Facebook page
Bingorella is active on Facebook; the URL is generally facebook.com/bingorella (exact URL not verified).
Instagram page
No official Instagram account publicly listed.
Twitter/X page
Bingorella is active on Twitter; standard account URL format applies (e.g., twitter.com/bingorella).
LinkedIn page
No official LinkedIn company page publicly listed.
YouTube channel
No official YouTube channel publicly listed.
Telegram channel
No official Telegram channel found.
Discord server
No official Discord server information available.
Are there video calls with consultants?
No verified information about video call support availability.
Is there a ticket system (helpdesk)?
A ticket system for helpdesk is not publicly mentioned, but support is managed via chat and email.
Is there a mobile app with support chat?
Bingorella has a mobile app, but support chat availability within the app is not specifically confirmed.
Are push notifications supported?
Push notifications for customer communications are not specifically mentioned.
Is SMS support available?
SMS support is not supported as a customer service channel.
Can I request a callback?
No verified information about callback request service.
Are there forums or communities related to this casino?
Bingorella has an active online community within the site and social media but no dedicated official forum.
Is there a mobile app for contacting support?
No separate mobile app solely for support; support is integrated in the main Bingorella mobile app or website.
Are Zoom/Teams consultations possible?
No information on Zoom or Teams consultations is available.
Is support available on weekends and holidays?
Yes, support is available 7 days a week, including weekends and holidays.
What are the support service operating hours?
Phone support is from 9am to 1am daily; live chat is available 24/7.
Supported languages
English.
Service regions
Primarily United Kingdom and Gibraltar; services available to other EU countries within licensing limits.
Can I contact support without registration?
Support via live chat requires login; phone and email support accessible without registration.
Can I send documents through chat?
Document uploads through chat are not explicitly confirmed but are usually handled via email.
Privacy policy link
https://www.bingorella.com/privacy-policy
Terms of service link
https://www.bingorella.com/terms-and-conditions
What to do if I forgot my account password?
Use the password recovery option on the website, typically via email link to reset your password.
How to restore access to a blocked account?
Contact customer support via email or phone to verify identity and request account reinstatement.
Why is my account blocked?
Common reasons include security concerns, suspected fraud, KYC verification failure, or behavioral issues.
How to change profile information?
Update profile details in account settings or contact support if changes require verification.
What to do if I suspect my account has been hacked?
Immediately contact support, change password, and enable additional security measures if available.
How to set up two-factor authentication?
Procedures vary; generally enable 2FA in account security settings or contact support for help.
Why am I not receiving SMS confirmation codes?
Check phone number accuracy, network issues, or contact support as SMS may be delayed or blocked.
How to delete my casino account?
Request account deletion via customer support as casino websites usually do not allow direct self-deletion.
What to do if I can't log into my account?
Use password recovery, check server status, clear browser cache, or contact support for assistance.
How to check account login history?
Some casinos provide access to login history in account settings; otherwise, request via support.
Why is document verification required?
To comply with KYC regulations, prevent fraud, and confirm player identity for secure transactions.
What documents are needed for verification?
Typically government-issued ID, proof of address, and sometimes payment method proof.
How long does document verification take?
Usually between 24 to 72 hours depending on workload and document quality.
What to do if documents are rejected?
Resubmit clear, valid documents or contact support for clarification and guidance.
How to upload documents for verification?
Upload through the secure account verification section or send them via support email if instructed.
Why does my account require additional verification?
Due to large transactions, suspicious activity, or regulatory compliance requirements.
Can I have multiple accounts?
Multiple accounts are generally prohibited to prevent fraud and ensure fair play.
How to report suspicious activity?
Contact customer support immediately with detailed information about the suspicious behavior.
What to do if I lose access to my email?
Contact support to verify identity and update your email address linked to the account.
How to change phone number in my account?
Update phone number in account settings or request support assistance if not available.
Why are my account functions limited?
Account limitations may be due to pending verification, security flags, or regulatory restrictions.
How to set deposit limits?
Deposit limits can be set in account responsible gambling settings or by contacting support.
What is self-exclusion and how to activate it?
Self-exclusion is a voluntary ban from playing; activate via responsible gambling tools on site or by request to support.
How to temporarily freeze my account?
Contact support to request a temporary suspension or use site tools if available.
What to do if I suspect fraud?
Report fraud immediately to support with as much detail and evidence as possible.
Why is my deposit not going through?
Possible reasons include payment method issues, bank restrictions, or casino account problems.
How long does withdrawal processing take?
Withdrawals take 2 business days for processing; method-dependent clearing times follow (up to 5 business days).
What fees are charged for transactions?
Usually, no fees from casino side; payment processor fees may apply depending on method.
Why was my withdrawal request declined?
Reasons include incomplete verification, suspected fraud, or failed wagering requirements.
What deposit methods are available?
Visa, Maestro, Neteller, Paysafecard, PayPal, Entropay, wire transfers, and telephone payments.
What are the minimum and maximum deposit amounts?
Minimum deposit is typically £5; maximum varies by payment method and casino policy.
Minimum deposit amount
£5 (except for bonus eligibility which may require £10).
Maximum deposit amount
Maximum deposit amounts vary; no specific figure publicly listed.
How to cancel a withdrawal request?
Withdrawals can be canceled during the pending status before processing is complete through customer account or support.
Why is my withdrawal taking so long to process?
Delays result from additional verification, payment processor delays, or high volume periods.
Can I withdraw to a different card?
Generally no; withdrawals must be made to the original deposit method to comply with AML regulations.
What to do if money was debited but not credited?
Contact support immediately with transaction details for investigation.
How to check the status of a financial transaction?
Check transaction status in account history or contact support for updates.
Why are financial operations blocked?
Financial blocks arise due to verification issues, suspected fraud, or regulatory restrictions.
What documents are needed for large withdrawals?
Proof of identity, address, and proof of source of funds are required for large payouts.
Are there withdrawal limits?
Some limits apply, often daily or monthly limits to comply with regulations and risk management.
How do refunds work?
Refunds are typically credited back to the original payment method within certain timeframes.
What to do with failed payments?
Retry with another method, check payment details, or contact support for assistance.
Can I change the withdrawal method?
Withdrawal methods generally cannot be changed after withdrawal request is submitted.
Why is proof of funds source required?
To comply with anti-money laundering laws and verify legality of funds used in gambling.
How to get a financial transaction statement?
Request transaction statements through account history or by contacting support.
What to do if a payment is stuck?
Report to support with all relevant details; they will liaise with payment processors.
What currencies does the casino accept?
British Pounds (GBP), Canadian Dollars (CAD), Euros (EUR), US Dollars (USD).
Is there currency conversion?
Currency conversion is available; rates and fees depend on payment providers.
How do cryptocurrency payments work?
No verified information that Bingorella supports cryptocurrency payments.
What to do with payment system errors?
Contact support with error details for troubleshooting and resolution.
Can I return an erroneous deposit?
Contact support immediately to report and request reversal of erroneous deposits.
Why won't the game load?
Troubleshoot by clearing cache, refreshing browser, checking internet connection, or trying another device.
What to do when there's a game crash?
Reload the game, clear cache, or contact support for unresolved technical issues.
How to report a game error?
Report game issues via live chat or email with game name and error details.
Why did my winnings disappear after a crash?
Contact support promptly; some casinos review logs to restore lost winnings.
Game sound not working - what to do?
Check device volume, browser settings, and game audio settings; try restart.
Game lagging or freezing - how to fix?
Close other tabs, check internet speed, clear cache, or switch devices.
Why isn't my bet being counted?
Confirm bet placement, check game status, or report issue to support.
How to check game round results?
Game history or logs in user account show recent game round results.
What to do if the game is not responding?
Reload the game, check connection, or report to support.
Why are some games unavailable?
Game availability can be restricted by region, licensing, or temporary maintenance.
How to clear cache for better game performance?
Clear browser cache and cookies via browser settings.
Problems with game display on mobile device?
Check device compatibility, update browser or app, or switch to desktop.
What to do if bonus didn't activate?
Contact support with bonus details; check terms and conditions for eligibility.
How to check bonus wagering requirements?
Wagering requirements are shown in the bonus terms on the casino website.
Why aren't bonus points being credited?
Ensure eligibility, check wagering status, or contact support to investigate.
How to participate in tournaments and promotions?
Register via promotions page and follow participation rules.
What to do if promo code doesn't work?
Verify code validity, expiry, and terms; contact support if issue persists.
Why is Live Casino unavailable?
May be due to maintenance, regional restrictions, or network issues.
Problems with video streaming in live games?
Check connection, update browser/app, or contact support.
How to report a technical glitch?
Report glitches via live chat or support email with details.
What to do if the website won't load?
Check internet, clear cache, try another browser/device, or contact support.
Browser compatibility issues?
Use recommended browsers like Chrome, Firefox, or Edge; update to latest version.
How to update Flash Player or other plugins?
Flash is deprecated; use HTML5-compatible browsers and keep them updated.
What to do with slow website loading?
Clear cache, check connection, or try off-peak hours.
How to get technical support for games?
Use live chat, email, or phone support to get assistance with game issues.