How to contact the casino support service?
You can contact Black Lotus Casino support primarily via their 24/7 live chat, toll-free phone number, or by email.
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What contact methods are available for customers?
Live chat, toll-free phone, email support.
Casino website
https://www.blacklotuscasino.com
Casino launch date
No specific launch date found in verified sources.
Gaming license
Black Lotus Casino holds a gaming license from the Curacao Gaming Control Board issued to their parent company Genesys Technology N.V.
Casino headquarters location
Not explicitly stated in the sources. Generally, casinos with Curacao licenses are headquartered in Curacao or operated remotely by registered companies.
License jurisdiction
Curacao
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, live chat is available 24/7. Response times vary but generally customers can connect within seconds; however, some users reported delays and that the chat is sometimes automated.
Is there a contact form on the website?
A contact form is available on the Black Lotus Casino site or app for feedback and support inquiries.
Technical support email
VIP support email
No specific VIP support email found in verified sources.
Complaints email
No distinct complaints email found; general support email may be used.
Finance department email
Not explicitly provided in available information.
Security service email
Not explicitly provided.
Support hotline phone number
Toll-free 1-866-403-6954
VIP line for premium customers
Not specified
Separate complaint line
Not specified
Technical support
Available 24/7 through live chat, phone, and email.
Financial department
Contact via general support channels; no dedicated financial email found.
Security service
No specific contact details found; security issues should be reported via general support.
Telegram support account
Not found
WhatsApp support account
Not found
Viber support account
Not found
WeChat support account
Not found
Facebook page
Not found in verified sources
Instagram page
Not found
Twitter/X page
The casino has a presence on Twitter but specific URL not verified.
LinkedIn page
Not found
YouTube channel
Not found
Telegram channel
Not found
Discord server
Not found
Are there video calls with consultants?
Not indicated
Is there a ticket system (helpdesk)?
No specific mention of a ticket system; support is mainly live chat, phone, and email.
Is there a mobile app with support chat?
Yes, the mobile app includes support chat functionality.
Are push notifications supported?
Not indicated
Is SMS support available?
Not indicated
Can I request a callback?
Not indicated as a service
Are there forums or communities related to this casino?
None officially affiliated found
Is there a mobile app for contacting support?
Yes, support is integrated into the mobile app.
Is support available on weekends and holidays?
Support operates 24/7, so yes
What are the support service operating hours?
24 hours a day, 7 days a week
Supported languages
English primarily; other languages may be offered depending on region
Service regions
Available widely; some regional restrictions may apply as per terms
Can I contact support without registration?
Typically yes, as live chat and phone are available without login
Can I send documents through chat?
Not explicitly stated; generally, document upload may be available via account management tools or email
Privacy policy link
https://www.blacklotuscasino.com/privacy-policy
Terms of service link
https://blacklotus.app/terms-of-service/
What to do if I forgot my account password?
Use the "Forgot Password" option on the login page to reset via email.
How to restore access to a blocked account?
Contact customer support with verification details to request account review and restoration.
Why is my account blocked?
Common reasons include verification issues, suspicious activity, breach of terms, or regulatory compliance.
How to change profile information?
Log into your account and update profile details under account settings or contact support for assistance.
What to do if I suspect my account has been hacked?
Contact support immediately to secure the account and change passwords.
How to set up two-factor authentication?
Not explicitly documented; generally, enable 2FA via account security settings if available.
Why am I not receiving SMS confirmation codes?
Could be due to network issues, wrong phone number, or system delays; contact support for help.
How to delete my casino account?
Contact customer support with a deletion request; account removal may be subject to verification.
What to do if I can't log into my account?
Check credentials, reset password, verify internet connection, or contact support.
How to check account login history?
Usually available in account security or settings sections on the website or app.
Why is document verification required?
To comply with KYC regulations ensuring player identity, security, and fraud prevention.
What documents are needed for verification?
Government-issued ID, proof of address, and sometimes payment method verification.
How long does document verification take?
Typically 24 to 72 hours depending on workload.
What to do if documents are rejected?
Resubmit clearer or more accurate documents as per support instructions.
How to upload documents for verification?
Through the account settings or via support email as directed.
Why does my account require additional verification?
Triggered by unusual activity, large transactions, or regulatory requirements.
Can I have multiple accounts?
Multiple accounts are generally prohibited as per industry standards and casino terms.
How to report suspicious activity?
Contact support immediately via live chat, email or phone with details.
What to do if I lose access to my email?
Contact support with identity verification to update or recover account email.
How to change phone number in my account?
Update phone number in account settings or request change via support.
Why are my account functions limited?
May be due to verification pending, account restrictions, or detected suspicious behavior.
How to set deposit limits?
Through account responsible gaming settings or by contacting support.
What is self-exclusion and how to activate it?
A program allowing players to exclude themselves from gambling for a defined period via support or account settings.
How to temporarily freeze my account?
Request account freeze via customer support specifying duration.
What to do if I suspect fraud?
Report immediately to support providing all relevant details.
Why is my deposit not going through?
Could be due to payment method issues, limits, or technical problems; contact support.
How long does withdrawal processing take?
Usually 3-5 business days, but may take longer depending on method.
What fees are charged for transactions?
Usually no fees charged by the casino; payment provider fees may apply.
Why was my withdrawal request declined?
Common reasons include verification issues, bonus wagering requirements not met, or suspicious activity.
What deposit methods are available?
Credit/debit cards (Visa, Mastercard), E-wallets (Skrill, Neteller), bank transfers, cryptocurrencies.
What are the minimum and maximum deposit amounts?
Limits depend on payment method and user region; typically minimum around $10, maximum varies.
Minimum deposit amount
Generally $10
Maximum deposit amount
Varies by payment method, not explicitly stated.
How to cancel a withdrawal request?
Contact support immediately to request cancellation if withdrawal is still pending.
Why is my withdrawal taking so long to process?
Verification delays, payment provider processing times, or compliance checks.
Can I withdraw to a different card?
Usually withdrawals must be made to the same method used for deposit.
What to do if money was debited but not credited?
Contact support with transaction details for investigation.
How to check the status of a financial transaction?
Check transaction history in account or contact support.
Why are financial operations blocked?
Pending verification, regulatory reviews, or suspicious activity detection.
What documents are needed for large withdrawals?
Proof of identity, proof of address, proof of source of funds.
Are there withdrawal limits?
Yes, withdrawal limits apply depending on account type and payment method.
How do refunds work?
Refunds are processed by support and depend on terms and conditions.
What to do with failed payments?
Contact support with details to resolve issues.
Can I change the withdrawal method?
Generally not allowed once withdrawal is requested.
Why is proof of funds source required?
To comply with anti-money laundering regulations.
How to get a financial transaction statement?
Request from support or download via account transaction history.
What to do if a payment is stuck?
Contact support to investigate and resolve.
What currencies does the casino accept?
USD, EUR, GBP, and cryptocurrencies.
Is there currency conversion?
Yes, conversion is supported; rates depend on current exchange rates.
How do cryptocurrency payments work?
Deposit using wallet address or QR code; credited after network confirmations.
What to do with payment system errors?
Contact support with error details for assistance.
Can I return an erroneous deposit?
Request reversal via support promptly.
Why won't the game load?
Check internet, browser compatibility, clear cache or try another device.
What to do when there's a game crash?
Reload the game, report issue to support.
How to report a game error?
Contact support with game name and issue details.
Why did my winnings disappear after a crash?
Possible session issue; contact support for review.
Game sound not working - what to do?
Check device sound settings, browser permissions, reload game.
Game lagging or freezing - how to fix?
Check internet speed, close other apps, clear cache.
Why isn't my bet being counted?
Check bet confirmation; contact support if issue persists.
How to check game round results?
Usually available within game interface history.
What to do if the game is not responding?
Restart browser or app, contact support.
Why are some games unavailable?
Region restrictions, licensing issues or maintenance.
How to clear cache for better game performance?
Clear browser cache from settings or app cache on mobile.
Problems with game display on mobile device?
Update app/browser, clear cache, restart device.
What to do if bonus didn't activate?
Contact support with bonus code details.
How to check bonus wagering requirements?
Available in bonus terms or by asking support.
Why aren't bonus points being credited?
Check eligibility and terms; contact support if needed.
How to participate in tournaments and promotions?
Register and follow rules on promo pages.
What to do if promo code doesn't work?
Verify code validity and expiration; contact support.
Why is Live Casino unavailable?
May not be offered by Black Lotus Casino or temporary technical issues.
Problems with video streaming in live games?
Check internet, device compatibility, report issue.
How to report a technical glitch?
Contact support with full details.
What to do if the website won't load?
Check internet, try different browser or device.
Browser compatibility issues?
Use up-to-date versions of Chrome, Firefox, Safari, or Edge.
How to update Flash Player or other plugins?
Flash is generally obsolete; update browser and plugins from official sources.
What to do with slow website loading?
Clear cache, check connection, try another browser.
How to get technical support for games?
Contact live chat or email support.