You can contact Black Spins Casino support through live chat, email, or telephone. The live chat is the quickest method, phone lines operate for extended hours, and email responses are typically provided within 24 hours.
Live chat, email ([email protected]), phone (+44 800 018 2222 / +44 207 154 2072), and postal mail.
https://www.blackspins.com
Black Spins Casino was launched in 2018.
The casino is licensed by the Gibraltar Gambling Commission and the UK Gambling Commission.
Suite 971 Europort, Europort Avenue, Gibraltar, GX11 1AA, Gibraltar.
Gibraltar
Yes, live chat is available. It operates daily from 10:00am to 2:00am GMT and response times are typically quick during these hours.
There is no specific mention of a contact form on the website; customer support is primarily accessed via live chat, phone, and email.
No distinct VIP support email publicly listed; VIP inquiries can typically be directed through the main support email or via account managers for VIP players.
[email protected] can be used for complaints and dispute resolution.
No separate finance email advertised; financial inquiries usually go through the main support email.
No dedicated security email publicly provided; security issues should be reported to the main support contacts.
+44 800 018 2222 (available 7 days a week, 10:00am – 2:00am GMT).
No separate VIP phone line publicly listed.
No distinct complaint phone line available.
Available via live chat, email, and phone during operational hours.
Contact via the general support email and phone lines during operating hours.
Contact through general customer support channels.
No official Telegram support account found.
No official WhatsApp support number listed.
No official Viber support account listed.
No official WeChat support account listed.
The casino does not have an official Facebook page publicly listed.
No official Instagram account publicly listed.
No official Twitter/X account publicly listed.
No official LinkedIn company page publicly listed.
No official YouTube channel publicly listed.
No official Telegram channel publicly listed.
No official Discord server information found.
No video call support availability mentioned.
No explicit mention of a ticket system; support is primarily live chat and email-based.
There is a mobile-compatible website; no dedicated mobile app with integrated support chat is publicly available.
No mention of push notification support for customer communications.
SMS support is not available.
No public information on a callback service.
No official forums or community platforms related to Black Spins Casino found.
No dedicated support mobile app exists.
No support for Zoom or Microsoft Teams consultations.
Yes, support is available 7 days a week during stated hours.
Support is available daily from 10:00am to 2:00am GMT.
English
Caters to players primarily from English-speaking regions, including the UK.
Support can usually be contacted without registration via email; live chat may require an account.
Document upload capability via chat is not explicitly available; documents are usually submitted through account verification portals and email.
https://www.blackspins.com/client/#/legal-content/privacy-policy
https://www.blackspins.com/client/#/legal-content/terms-and-conditions
Use the password recovery feature on the website by clicking "Forgot Password" and follow the email instructions to reset your password.
Contact customer support via email or live chat providing identity verification documents to request account restoration.
Common reasons include suspicious activity, violation of terms, failed verification, or regulatory restrictions.
Log in to your account and access profile settings to update personal information; some changes may require verification.
Immediately contact customer support, change your password, and enable security features such as two-factor authentication.
If offered, enable 2FA in the account security settings; otherwise, contact support to check availability and setup process.
Check phone number accuracy, ensure network reception, and verify that your device isn’t blocking messages.
Contact customer support via email to request account closure; ensure all balances are withdrawn beforehand.
Verify login credentials, reset your password, check internet connection, or contact support for assistance.
Access security or account settings in your profile if available; otherwise, request this information from support.
Verification complies with KYC (Know Your Customer) regulations to prevent fraud and ensure responsible gambling.
Typically required are government-issued ID (passport, driver’s license), proof of address (utility bill, bank statement), and payment method verification.
Verification usually takes between a few hours to 72 hours depending on workload and document quality.
Re-submit clear, valid documents with all required information, and contact support for specific rejection reasons.
Upload documents via the account verification section on the website or send via the support email if instructed.
Additional checks may be triggered by unusual activity, large transactions, or regulatory compliance needs.
Most casinos, including Black Spins, prohibit multiple accounts for the same user to avoid fraud and abuse.
Contact customer support immediately via email or live chat and provide details of the suspicious activity.
Contact support promptly to update your registered email after identity verification.
Update your phone number in account settings or request support assistance for changes requiring verification.
Limitations often result from pending verification, suspected fraud, or self-exclusion measures.
Set deposit limits via account responsible gambling settings or request a limit change through support.
Self-exclusion allows players to restrict their gambling access for a set period; activation is through support or account settings.
Request an account freeze through support which limits account access for a designated time.
Report suspected fraud immediately to customer support with as much detail as possible.
Deposits can fail due to bank issues, incorrect payment details, or account restrictions.
Withdrawals typically process within 1 to 24 hours but may take longer due to payment method or verification.
Black Spins generally does not charge transaction fees, but third-party payment providers may.
Common reasons include incomplete verification, suspicious activity, or account limits.
Visa, Mastercard, Maestro, PayPal, Paysafecard, and other e-wallets.
Minimum deposit is £10; maximum varies by payment method and account status.
Varies by method and account, typically up to several thousand pounds.
Contact customer support immediately; withdrawal cancellation depends on processing status.
Delays can be caused by verification issues, bank processing times, or high withdrawal volumes.
Withdrawals must usually be made to the original deposit method for security reasons.
Contact support with transaction details to investigate payment processing issues.
In account wallet or transaction history, or by contacting support for detailed inquiries.
Blocks occur due to security concerns, incomplete verification, or regulatory compliance checks.
Additional ID, proof of source of funds, and proof of address may be required.
Yes, typically weekly and monthly withdrawal limits apply, for example, CAD 5,000 per week and CAD 10,000 per month.
Refunds are processed to the original payment method after verification and approval.
Contact support with payment details for investigation and resolution.
Changing withdrawal methods is generally not allowed for security and compliance reasons.
To comply with anti-money laundering regulations and ensure legal source of funds.
Request a statement through support or download from account transaction history if available.
Report the issue to support with transaction details for prompt resolution.
USD, EUR, CAD, NZD, GBP.
Yes, currency conversions are available, usually with an applied exchange rate.
Cryptocurrency payments are generally not supported at Black Spins Casino.
Contact support immediately with error details; try alternative payment methods if necessary.
Contact support to report and request the return of an erroneous deposit.
Clear browser cache, check internet connection, update browser, or try a different device.
Refresh browser or app, clear cache, reload game, or contact support if issue persists.
Use the support email or live chat to report errors with game details and screenshots if possible.
This could be due to game disconnections or server issues; contact support for resolution.
Check device volume, browser settings, or try another browser/device.
Ensure good internet connection, clear cache, close other apps or browsers.
Check game rules, connection stability; contact support if problem continues.
Game history or round info is accessible in the game interface or via support.
Reload the game, clear cache, or contact support for help.
Restrictions can be due to your location or software licensing agreements.
Clear browser cache and cookies via browser settings.
Try different browser, update device OS, or use desktop mode.
Contact support with bonus code and transaction details for assistance.
Bonus terms state wagering requirements; check the promotions page or T&Cs.
Points may take time to credit or depend on game eligibility; contact support.
Register for promotions via the casino site; follow promotion rules.
Check code validity and terms; contact support if issues persist.
Possible reasons include location restrictions or maintenance; contact support.
Check internet speed, update browser, or restart device.
Contact support via live chat or email with detailed description.
Clear browser cache, try a different device or browser, check internet.
Use supported browsers such as Chrome, Firefox, or Safari, and update to latest versions.
Most games are HTML5; plugins like Flash are no longer required.
Check internet speed, clear cache, close other tabs or apps.
Contact support via live chat, phone, or email.
