Blaze Casino support can be contacted primarily via live chat on their website, email, and a dedicated phone line. These multiple channels ensure players receive timely assistance with any issues or inquiries.
Live chat, email, phone support.
https://blaze.com
Blaze Casino was founded in 2018.
Blaze Casino is licensed by the Curaçao Gambling Authority; in Brazil, it operates under a federal license issued to Foggo Entertainment.
Specific headquarters address is not publicly detailed; however, Blaze Networks Limited related entities are based in the UK, and operations comply with Malta and Curaçao gaming regulations.
Curaçao and Brazil (for Brazilian operations).
Yes, Blaze Casino offers live chat support. The live chat is typically available 24/7 with prompt response times commonly within minutes.
Blaze Casino provides a support contact page and forms for submitting queries through their website.
[email protected] (Retail POS support), and [email protected] for general support inquiries.
Specific verified VIP support email not publicly disclosed; often VIP customers receive support via dedicated account managers or personalized contact channels.
[email protected] can be used for complaints and disputes.
Specific finance email not publicly listed; inquiries usually handled through general support contacts.
Not explicitly provided; security concerns should be directed to general support or via official complaint channels.
+1 415-964-5689 ext. 1 (based on available data for support lines).
Not officially disclosed.
Not explicitly available; complaints are managed through regular support emails or contact forms.
Available via live chat, email, and phone during office hours; support agents assist with technical issues related to the platform.
Contact typically via support email; detailed queries handled through customer support channels.
Issues related to security are addressed through the general support contact points.
No official Telegram support account identified.
No official WhatsApp support number available.
Not available.
Not available.
No official Facebook page URL found for Blaze Casino.
No official Instagram account URL available.
No official Twitter/X account URL found.
https://www.linkedin.com/company/blazecasinogames
No official YouTube channel URL found.
Not available.
No official Discord server identified.
Video call support is not standard in online casino customer service; Blaze Casino does not publicly offer video calls with consultants.
Yes, Blaze Casino offers a helpdesk system through their support portals for submitting tickets.
Blaze Casino has a mobile app, which includes support chat functionality for convenient assistance.
Yes, the app supports push notifications for customer communication.
SMS support is generally not provided as a support channel.
Callback availability is not specifically stated; generally, callbacks are not common in online casinos but might be offered upon request.
Official forums are not widely promoted; third-party communities and reviews exist separately.
Support can be accessed through the mobile app, but no dedicated standalone support app exists.
No video consultation platforms like Zoom or Teams are supported.
Support is available on weekends with reduced hours; weekend support hours are approximately 7:30 AM to 5:30 PM PST.
Weekdays 6:30 AM – 8:30 PM PST, weekends 7:30 AM – 5:30 PM PST.
English primarily; additional language support common in licensed casinos but specifics not detailed.
Global service with specific licenses covering Curaçao and Brazil; accepted players primarily from licensed jurisdictions.
Generally, support requires an account for personalized assistance, but some general inquiries may be accepted without registration.
Document upload is usually supported through chat or support portal for verification purposes.
https://blaze.com/privacy-policy
https://blaze.com/terms-of-service
Use the "Forgot Password" feature on the login page to receive password reset instructions via email.
Contact support with identity verification documents; once verified, accounts may be reactivated according to policy.
Common reasons include suspected fraud, violation of terms, failed verification, or suspicious activity.
Profile updates can be done through your account settings; some changes may require support approval.
Immediately contact support, change passwords, and enable two-factor authentication if available.
If available, activate 2FA in account security settings using an authenticator app or SMS code.
Could be due to network issues, number errors, or SMS blocking; verify phone number and contact support if problem persists.
Request account closure through customer support; account deletion may be subject to verification and terms.
Check credentials, reset password, clear browser cache, or contact support for assistance.
Login history access is often available in account security or settings section.
To comply with KYC and anti-fraud regulations, ensure player identity and prevent money laundering.
Typically, government-issued ID, proof of address (utility bill), and payment method proof.
Usually up to 48 hours.
Resubmit clear, valid documents or contact support for guidance.
Via account dashboard upload feature or through support channels if directed.
Triggered by large transactions, suspicious activity, or regulatory compliance needs.
Most casinos permit only one account per person to prevent fraud and bonus abuse.
Contact support immediately with details of the activity for investigation.
Contact support for identity verification and change email address on file.
Update via account settings or contact support if not user-accessible.
Due to pending verification, suspicious activity, or regulatory restrictions.
Deposit limits can be set in account responsible gaming settings.
A self-imposed restriction to prevent gambling for a set period; activated via account settings or support request.
Request account freeze through support or use responsible gaming tools if available.
Report immediately to support for investigation and account protection.
Could be due to payment method issues, insufficient funds, or technical errors.
Typically 5 minutes to 3 days, depending on payment method and verification.
Blaze Casino does not charge deposit or withdrawal fees; your bank or payment provider may.
Possible reasons include failed verification, bonus terms not met, or suspicious activity.
Visa, Mastercard, Skrill, Neteller, bank transfers, Bitcoin, and other crypto options.
Varies by payment method and country; minimum amounts typically low, maximum can be high.
Not publicly specified; industry norms suggest around $10 or equivalent.
Can vary; some methods allow deposits up to several thousands or more.
Contact support promptly; cancellation depends on processing stage.
Due to payment method, verification delays, or high volume periods.
Usually withdrawals must be to the original deposit method, per regulatory rules.
Contact support immediately with transaction details for resolution.
Use account transaction history or contact support.
Due to verification issues, suspicious activity, or regulatory compliance.
Government ID, proof of address, and sometimes proof of source of funds.
Yes, daily and monthly limits apply depending on method and country.
Refunds are processed through the original payment method upon approval.
Retry payment or contact support for assistance.
Usually not once withdrawal requested; check with support.
To comply with anti-money laundering regulations ensuring legal source of funds.
Request via support or download from account transaction history.
Contact support with transaction details for investigation.
USD, EUR, CAD, and various cryptocurrencies including Bitcoin.
Yes, currency conversion is available with rates depending on payment provider.
Deposits and withdrawals require blockchain confirmations; times vary by currency.
Retry or contact support with error details.
Contact support urgently to request reversal of an erroneous deposit.
Could be network issues, browser problems, or server maintenance.
Report to support and try reloading the game.
Use support channels or in-game feedback tools if available.
Contact support immediately to investigate game state.
Check device settings, browser permissions, or reload the game.
Clear cache, update browser or app, check internet stability.
Could be connection issues or game errors; report to support.
Through game interface or account history if supported.
Reload game, clear cache, or contact support if persistent.
Geographic restrictions or software issues may limit availability.
Clear browser cache or app data in device settings.
Resize screen, update app/browser, or reinstall app.
Contact support with bonus code and account details.
Found in bonus terms on the website or account section.
Could depend on play activity or technical issues; check terms or support.
Register and opt-in via promotions page; follow event rules.
Verify code validity, expiration, and contact support if needed.
May be due to geographic restrictions or technical issues.
Check internet, update software or contact support.
Use support contact channels with detailed glitch description.
Check internet, clear cache, or try different browsers.
Use recommended browsers and keep them updated.
Modern casinos rarely use Flash; follow browser prompts for updates.
Clear cache, reduce open tabs, check internet speed.
Contact live chat or email support with game details.
