How to contact the casino support service?
You can contact Blitz Casino support primarily via live chat available on their website, or through email for detailed inquiries.
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What contact methods are available for customers?
Customers can contact Blitz Casino support via live chat, email, and possibly a contact form on the website.
Casino website
https://www.blitz.be/en
Casino launch date
Blitz Casino has been active online since the legalization of online casinos in Belgium in 2011.
Gaming license
Blitz Casino operates under a B+ license (B+4986), fully licensed and regulated in Belgium.
Casino headquarters location
Antwerp, Belgium
License jurisdiction
Belgium
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is a live chat on the website that operates 24/7, and it usually provides immediate or very quick responses.
Is there a contact form on the website?
There is a contact form available on the support page for submitting detailed inquiries or issues.
Technical support email
There is no specific verified technical support email available; generally, technical issues can be addressed through the main support email or live chat.
VIP support email
No verified VIP support email publicly available; VIP support is often handled via dedicated internal channels or by account managers.
Complaints email
No publicly verified specific complaints email; complaints can typically be submitted via the main support contact channels.
Finance department email
No verified separate finance email publicly listed; financial matters are usually handled via the main support email or through account managers.
Security service email
No specific security service email verified publicly.
Support hotline phone number
No verified customer support phone number publicly listed for Blitz Casino.
VIP line for premium customers
No dedicated VIP support phone line publicly available.
Separate complaint line
No dedicated complaints phone line publicly available.
Technical support
Technical support is available primarily through live chat and support tickets submitted via the website.
Financial department
Financial inquiries and issues are handled via support channels on the website or through designated account managers.
Security service
Security issues are generally addressed by the support team via official contact channels.
Telegram support account
No official Telegram support account publicly known.
WhatsApp support account
No official WhatsApp support account publicly available.
Viber support account
No official Viber support account publicly available.
WeChat support account
No official WeChat support account publicly available.
Facebook page
No official Facebook page URL specifically for Blitz Casino identified.
Instagram page
No official Instagram account URL verified for Blitz Casino.
Twitter/X page
No official Twitter/X account URL verified for Blitz Casino.
LinkedIn page
No official LinkedIn company page URL verified publicly.
YouTube channel
No official YouTube channel URL verified.
Telegram channel
No official Telegram channel publicly listed.
Discord server
No official Discord server publicly listed.
Are there video calls with consultants?
Video call support is not known to be available.
Is there a ticket system (helpdesk)?
Yes, there is a ticket system available through the support page for issue resolution.
Is there a mobile app with support chat?
No specific information on a mobile app with integrated support chat is available.
Are push notifications supported?
Push notifications may be supported for promotions and account updates, but details are not specific.
Is SMS support available?
SMS support is generally not a standard support channel for Blitz Casino.
Can I request a callback?
No information on callback service availability.
Are there forums or communities related to this casino?
No official forums or community platforms are publicly affiliated with Blitz Casino.
Is there a mobile app for contacting support?
No dedicated mobile app specifically for contacting support information found.
Are Zoom/Teams consultations possible?
No information indicating availability of Zoom or Teams consultations.
Is support available on weekends and holidays?
Support is available 24/7 including weekends and holidays.
What are the support service operating hours?
Support operates 24 hours a day, 7 days a week.
Supported languages
Support is likely offered primarily in English and the main local language Dutch/Flemish, possibly French as Belgium is multilingual.
Service regions
Support primarily serves Belgian players and possibly wider European regions.
Can I contact support without registration?
Support can usually be contacted without needing to log in by using the contact form or live chat, but some services may require account verification.
Can I send documents through chat?
Document uploads may be supported through the ticket system or email, but not always via live chat.
Privacy policy link
https://www.blitzrocks.com/privacy-policy
Terms of service link
https://blitzsports.com/terms
What to do if I forgot my account password?
Use the "Reset Password" feature on the website login page to receive a recovery email.
How to restore access to a blocked account?
Contact customer support via live chat or support form for identity verification to restore access.
Why is my account blocked?
Accounts may be blocked due to suspicious activity, verification issues, or violation of terms.
How to change profile information?
Profile updates can usually be done through the account settings on the website; for sensitive info contact support.
What to do if I suspect my account has been hacked?
Immediately contact support to secure your account, change passwords, and verify recent activity.
How to set up two-factor authentication?
No specific information is available; generally, check account security settings for 2FA options.
Why am I not receiving SMS confirmation codes?
Check if phone number is correct, ensure network availability, and that your device is not blocking messages.
How to delete my casino account?
Request account deletion through customer support or account settings if available.
What to do if I can't log into my account?
Use password recovery, check internet connection, ensure correct credentials, or contact support.
How to check account login history?
Login history is usually available in account security settings or provided upon request from support.
Why is document verification required?
Verification is required to comply with KYC regulations and prevent fraud and money laundering.
What documents are needed for verification?
Commonly requested documents include government-issued ID, proof of address, and proof of payment method.
How long does document verification take?
Verification typically takes between 24 to 72 hours depending on workload.
What to do if documents are rejected?
Resubmit clear, valid documents as specified by support, or contact them for clarification.
How to upload documents for verification?
Upload documents via the secure verification section on the website or as instructed by support emails.
Why does my account require additional verification?
Additional checks may be triggered by unusual activity, large transactions, or regulatory requirements.
Can I have multiple accounts?
Multiple accounts are generally not allowed as per casino terms and can result in account closure.
How to report suspicious activity?
Report any suspicious activity immediately to support via live chat or email.
What to do if I lose access to my email?
Contact support to update your email after identity verification.
How to change phone number in my account?
Update the phone number via account settings or by contacting support with verification.
Why are my account functions limited?
Limitations may be due to pending verifications, account security measures, or regulatory compliance.
How to set deposit limits?
Deposit limit options are often available in responsible gaming settings or by request to support.
What is self-exclusion and how to activate it?
Self-exclusion allows players to restrict access to their accounts temporarily or permanently for responsible gaming; it can be activated through account settings or support.
How to temporarily freeze my account?
Request account freeze through customer support specifying the freeze duration.
What to do if I suspect fraud?
Contact support immediately to investigate and secure your account.
Why is my deposit not going through?
Deposits may fail due to payment method issues, insufficient funds, or technical errors.
How long does withdrawal processing take?
Withdrawals are processed swiftly, often within 24 hours according to Blitz Casino standards.
What fees are charged for transactions?
Typically, Blitz Casino does not charge withdrawal fees, but payment providers may apply fees.
Why was my withdrawal request declined?
Withdrawal may be declined due to pending verification, insufficient balance, or suspicious activity.
What deposit methods are available?
Common deposit methods include credit/debit cards, bank transfers, and e-wallets like Skrill and Neteller.
What are the minimum and maximum deposit amounts?
These limits vary by payment method but typically start from around €10 with maximums depending on method and player account status.
Minimum deposit amount
Usually around €10.
Maximum deposit amount
Varies widely by method and player verification, often up to several thousand euros per transaction.
How to cancel a withdrawal request?
Contact support immediately to cancel if the withdrawal is still pending.
Why is my withdrawal taking so long to process?
Delays may be due to verification, weekends, banking procedures, or high volumes.
Can I withdraw to a different card?
Withdrawals must usually be processed to the original deposit method per regulations.
What to do if money was debited but not credited?
Contact support with transaction details to investigate and resolve the issue.
How to check the status of a financial transaction?
Check your account transaction history or contact support to inquire.
Why are financial operations blocked?
Financial operations may be blocked due to verification issues or suspected fraudulent activity.
What documents are needed for large withdrawals?
Additional proofs such as source of funds and full identity verification documents.
Are there withdrawal limits?
Withdrawal limits apply as per account level and regulatory policies.
How do refunds work?
Refunds are processed according to casino policies and usually credited back via original payment methods.
What to do with failed payments?
Contact support immediately for troubleshooting and resolution steps.
Can I change the withdrawal method?
Changing withdrawal method usually requires contacting support and must comply with regulations.
Why is proof of funds source required?
To comply with anti-money laundering and regulatory requirements.
How to get a financial transaction statement?
Request statements via support or download from account transaction history if available.
What to do if a payment is stuck?
Contact support with payment details to resolve stuck transactions.
What currencies does the casino accept?
Major currencies such as EUR are accepted.
Is there currency conversion?
Currency conversion is available depending on payment method and may incur fees.
How do cryptocurrency payments work?
No verified information on cryptocurrency payments for Blitz Casino.
What to do with payment system errors?
Report errors to support for assistance.
Can I return an erroneous deposit?
Contact support immediately to rectify erroneous deposits.
Why won't the game load?
Check internet connection, clear cache, try different browser or device.
What to do when there's a game crash?
Restart the game, check for updates, contact support if issue persists.
How to report a game error?
Report via support ticket or live chat including detailed description.
Why did my winnings disappear after a crash?
Contact support to investigate and restore missing winnings.
Game sound not working - what to do?
Check device sound settings, browser permissions, and reload the game.
Game lagging or freezing - how to fix?
Clear cache, close other programs, restart device, or switch network.
Why isn't my bet being counted?
Verify game rules, bet limits, and contact support if unresolved.
How to check game round results?
Results are generally displayed in game history or provided by game provider.
What to do if the game is not responding?
Refresh the page, restart the game, or contact support.
Why are some games unavailable?
Games may be restricted due to regional licensing or technical issues.
How to clear cache for better game performance?
Clear browser cache and cookies via browser settings.
Problems with game display on mobile device?
Update app/browser, switch device orientation, or contact support.
What to do if bonus didn't activate?
Contact support with bonus details and screenshot if possible.
How to check bonus wagering requirements?
Requirements are shown in bonus terms and conditions.
Why aren't bonus points being credited?
Check eligibility criteria and contact support if points are missing.
How to participate in tournaments and promotions?
Register or opt-in via website promotions page.
What to do if promo code doesn't work?
Verify code validity and conditions, contact support if issues persist.
Why is Live Casino unavailable?
May be due to maintenance, regional restrictions, or technical outages.
Problems with video streaming in live games?
Check internet, update browser/device, or contact support.
How to report a technical glitch?
Use support ticket or live chat to report technical issues.
What to do if the website won't load?
Check internet connection, try another browser, or clear cache.
Browser compatibility issues?
Use recommended browsers and keep them updated.
How to update Flash Player or other plugins?
Most modern casinos do not require Flash; update browser to latest version.
What to do with slow website loading?
Clear cache, close other tabs, or switch networks.
How to get technical support for games?
Contact casino support via live chat or ticket system for technical help.