How to contact the casino support service?
You can contact BlockSpins Casino support via 24/7 live chat on the website or by email at [email protected]. Response is typically fast.
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What contact methods are available for customers?
Live chat 24/7, support email ([email protected]). No phone or social media support at this time.
Casino website
https://blockspins.com
Casino launch date
2024
Gaming license
The casino claims Costa Rica registration (Block Interactive Services, Ltda, San Jose, Pavas). Some sources mention a Curaçao license, but this is unverified and disputed.
Casino headquarters location
San Jose, Pavas, 27th Ave 118th St, Costa Rica.
License jurisdiction
Costa Rica (some sources mention Curaçao; most frequently cited is Costa Rica).
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, live chat is available 24/7 and response time is typically under 3 minutes.
Is there a contact form on the website?
There is no dedicated contact form; customers use live chat or email for support.
Technical support email
VIP support email
No dedicated VIP support email is provided; communication is via main support email.
Complaints email
No separate complaints email is provided; use [email protected] for complaints.
Finance department email
No dedicated finance department email listed; financial questions are handled via main support email.
Security service email
No separate security email; issues addressed through [email protected].
Support hotline phone number
There is no phone support offered at this time.
VIP line for premium customers
No dedicated VIP phone support is available.
Separate complaint line
No separate complaint phone line exists; use email or live chat for disputes.
Technical support
Technical support is available 24/7 via live chat and support email.
Financial department
There is no direct financial department contact; all inquiries go through support channels.
Security service
No dedicated security contact; reach out via main support email for any security matters.
Telegram support account
No official Telegram support account found; support handled via website channels.
WhatsApp support account
There is no official WhatsApp support for this casino.
Viber support account
No Viber support is offered.
WeChat support account
The casino does not offer WeChat support.
Facebook page
The casino does not operate an official Facebook page as a support channel.
Instagram page
No official Instagram support account is available.
Twitter/X page
No Twitter/X support channel is listed.
LinkedIn page
No LinkedIn company page exists for support or general queries.
YouTube channel
There is no official YouTube channel for the casino.
Telegram channel
No official Telegram channel is maintained for news or support.
Discord server
The casino does not have an official Discord server for the community or support.
Are there video calls with consultants?
BlockSpins does not offer support via video call with consultants.
Is there a ticket system (helpdesk)?
The casino does not specify a formal helpdesk/ticketing system; issues are handled through live chat and email.
Is there a mobile app with support chat?
There is a mobile site and an installable app shortcut, both offering live chat support as on desktop.
Are push notifications supported?
Push notifications are not officially mentioned as a support channel or for account updates.
Is SMS support available?
SMS-based support is not provided.
Can I request a callback?
Callback requests are not supported.
Are there forums or communities related to this casino?
No official forum or community platform is associated with BlockSpins Casino.
Is there a mobile app for contacting support?
A mobile web app/shortcut offers access to live chat, but there is no dedicated standalone support app.
Are Zoom/Teams consultations possible?
Video consultations through Zoom or Microsoft Teams are not available.
Is support available on weekends and holidays?
Yes, support is available 24/7, including weekends and holidays.
What are the support service operating hours?
Customer support operates 24/7 through live chat and email.
Supported languages
English is the only language for customer support.
Service regions
The service is accessible from most regions except restricted countries; VPN use is permitted, but users must comply with their local laws.
Can I contact support without registration?
Yes, live chat and email support can be accessed prior to full registration.
Can I send documents through chat?
The site generally does not require documentation, and document upload via chat is not indicated.
Privacy policy link
https://blockspins.com/privacy-policy
Terms of service link
https://blockspins.com/terms-of-service
What to do if I forgot my account password?
Use the “Forgot Password” link on the login page to receive email instructions to reset your password, following standard casino practice.
How to restore access to a blocked account?
Contact customer support via email or live chat to inquire about the specific reasons for the block and required steps for restoration.
Why is my account blocked?
Common reasons include security concerns, suspected fraud, violation of terms, or multiple account attempts, typical across online casinos.
How to change profile information?
Log in to your account dashboard to update details, or contact support if some fields are restricted.
What to do if I suspect my account has been hacked?
Immediately contact support, change your password, and review recent account activity for unauthorized actions.
How to set up two-factor authentication?
No 2FA setup information provided; most casinos offer this in account security settings if available.
Why am I not receiving SMS confirmation codes?
Ensure your phone number is entered correctly, check for carrier or network issues, and contact support if problems persist.
How to delete my casino account?
Request account closure via support email or live chat; casinos typically process the request after confirming your identity.
What to do if I can't log into my account?
Check credentials and internet connection, reset your password if needed, or contact support if issues continue.
How to check account login history?
Most casinos provide login history in your account dashboard; if not, request a history report from support.
Why is document verification required?
Document verification ensures user identity, prevents fraud, and complies with licensing regulations (KYC requirements).
What documents are needed for verification?
Commonly required are a valid government-issued ID, proof of address, and sometimes payment method verification.
How long does document verification take?
Industry standard is 24–72 hours, though some casinos process documents within a few hours during business periods.
What to do if documents are rejected?
Review the rejection reason, ensure documents are valid, unaltered, and clear, then resubmit or contact support for guidance.
How to upload documents for verification?
Use the designated section in your profile/account area; if unavailable, submit documents through secure support email.
Why does my account require additional verification?
Triggers include large transactions, suspicious activity, or changes to account details, as required by regulation.
Can I have multiple accounts?
Most casinos strictly prohibit multiple accounts per person or household to prevent abuse of promotions and bonuses.
How to report suspicious activity?
Notify the support team immediately with full details of the suspicious activity; casinos investigate and respond as per procedure.
What to do if I lose access to my email?
Update your account with a new email if logged in, or contact support to verify your identity and change your email address.
How to change phone number in my account?
If the option is not in your account settings, contact support and follow their verification steps to update your number.
Why are my account functions limited?
Limits are commonly imposed for incomplete verification, breached terms, responsible gambling limits, or security concerns.
How to set deposit limits?
Set in your account dashboard or request that support apply personal deposit limits according to responsible gambling standards.
What is self-exclusion and how to activate it?
Self-exclusion allows you to block yourself from playing for a period; activate via your account or by contacting support.
How to temporarily freeze my account?
Contact customer support to request a temporary block, explaining your reason and desired freeze period.
What to do if I suspect fraud?
Report all suspected fraudulent activities to customer support with full evidence; the support team investigates promptly.
Why is my deposit not going through?
Issues include insufficient funds, incorrect wallet details, or technical/payment provider errors; contact support for help.
How long does withdrawal processing take?
Withdrawals are processed instantly in most cases, but delays may occur due to network congestion or security checks.
What fees are charged for transactions?
No deposit or withdrawal fees are charged by BlockSpins; however, blockchain network fees may apply.
Why was my withdrawal request declined?
Common reasons include insufficient balance, unmet wagering, account verification, or breach of rules.
What deposit methods are available?
Cryptocurrency deposits only—BTC, ETH, BNB, DOGE, LTC, TRX, SOL, USDC, USDT.
What are the minimum and maximum deposit amounts?
No minimum deposit (for most currencies), maximum may depend on payment method; see below for specifics.
Minimum deposit amount
No minimum deposit is listed for most supported cryptocurrencies.
Maximum deposit amount
No maximum deposit is officially set; large deposits may require additional verification.
How to cancel a withdrawal request?
Withdrawals cannot typically be canceled once processed; contact support immediately if a reversal is attempted.
Why is my withdrawal taking so long to process?
Blockchain network congestion or pending security/verification checks may cause delays.
Can I withdraw to a different card?
Withdrawals are only possible via the same cryptocurrency wallet used for deposits; cards are not supported.
What to do if money was debited but not credited?
Contact support with transaction details and blockchain reference; most cases are resolved quickly.
How to check the status of a financial transaction?
Check transaction history in your account; if not updated, contact support for live status.
Why are financial operations blocked?
Reasons include incomplete KYC, suspected fraudulent activity, or violations of terms.
What documents are needed for large withdrawals?
Although KYC is generally not required, for unusually large transactions, further verification may sometimes be requested.
Are there withdrawal limits?
Yes, typical maximum is €7,000–€8,000 equivalent per 24 hours.
How do refunds work?
Refunds are rare in crypto casinos; if any, contact support directly. Refunds are only issued in special circumstances.
What to do with failed payments?
Failed payments require you to verify details and contact support for technical checks and resolution.
Can I change the withdrawal method?
Withdrawal is to the original cryptocurrency deposit wallet; method change is not allowed unless verified by support.
Why is proof of funds source required?
Source of funds is requested in rare cases to comply with anti-fraud and anti-money-laundering policies.
How to get a financial transaction statement?
Download from your account dashboard or request a statement from customer support.
What to do if a payment is stuck?
Wait for network confirmation; if not resolved, share transaction hash with support for further investigation.
What currencies does the casino accept?
BTC, ETH, BNB, DOGE, LTC, TRX, SOL, USDC, and USDT.
Is there currency conversion?
Deposits and withdrawals occur in crypto; conversion rates depend on crypto market values at the time of transaction.
How do cryptocurrency payments work?
Send funds to the casino’s wallet address provided; wait for blockchain confirmations before credits or withdrawals.
What to do with payment system errors?
Double-check entered details; for persistent errors, contact support with a screenshot and error message.
Can I return an erroneous deposit?
Contact support immediately; recovery depends on transaction status and whether funds reached the intended wallet.
Why won't the game load?
Common causes are browser incompatibility, unstable connection, or technical issues; clear cache or restart your browser.
What to do when there's a game crash?
Refresh the page, check connection, and reopen the game; unfinished rounds typically auto-complete.
How to report a game error?
Use live chat or email to report game bugs, providing game name and error details for prompt handling.
Why did my winnings disappear after a crash?
Winnings from interrupted games are usually automatically credited upon reconnection; if missing, contact support.
Game sound not working - what to do?
Ensure device audio is on, restart the browser, and try a different device if needed.
Game lagging or freezing - how to fix?
Clear cache, close excess tabs/apps, ensure stable internet, and update your browser for better performance.
Why isn't my bet being counted?
Confirm transactional success, game round acceptance, and contact support if bets are not reflected.
How to check game round results?
Access your account’s game history for round-by-round results; support can provide documentation if needed.
What to do if the game is not responding?
Close and reopen the browser, check internet status, and clear browser cache.
Why are some games unavailable?
Restrictions may apply based on region, game provider limitations, or temporary technical problems.
How to clear cache for better game performance?
Use your browser’s settings or privacy menu to clear cache and cookies, then restart.
Problems with game display on mobile device?
Update your mobile browser, clear cache, and restart the app or device for optimal display.
What to do if bonus didn't activate?
Contact support with bonus details; provide deposit references and promo code if needed.
How to check bonus wagering requirements?
Wagering requirements are listed in the promotions or bonuses section of your account.
Why aren't bonus points being credited?
Wait for bonus points to be processed; if not credited after qualifying, contact support.
How to participate in tournaments and promotions?
Register/log in, access the Promotions or Tournaments section, and follow participation guidelines.
What to do if promo code doesn't work?
Double-check code validity, conditions, and expiry; contact support for further assistance.
Why is Live Casino unavailable?
Might be restricted by jurisdiction, provider issues, or responsible gaming limits.
Problems with video streaming in live games?
Check internet speed and compatibility; close other streaming apps; contact support if not resolved.
How to report a technical glitch?
Provide details and evidence to support via email or live chat for investigation and resolution.
What to do if the website won't load?
Test your internet connection, clear browser cache, and try a different browser or device.
Browser compatibility issues?
Use the latest version of recommended browsers like Chrome, Firefox, or Safari for optimal performance.
How to update Flash Player or other plugins?
Most modern casino games do not require Flash; keep your browser and any plugins up-to-date via relevant settings.
What to do with slow website loading?
Limit background device activity, clear cache, or change devices/networks for a faster experience.
How to get technical support for games?
Access technical support via live chat or support email with the game title and detailed issue description.