How to contact the casino support service?
Blue Fox Casino provides customer support primarily through live chat available 24/7 on their website and email support for less urgent matters or detailed inquiries.
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
What contact methods are available for customers?
Live chat available 24/7 on the website and email support at [email protected].
Casino website
https://www.bluefoxcasino.com
Casino launch date
Blue Fox Casino was launched in 2017.
Gaming license
Blue Fox Casino holds gaming licenses issued by the Malta Gaming Authority (MGA/B2C/231/2012) and the UK Gambling Commission (license number 39335).
Casino headquarters location
The casino's headquarters is located at Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta.
License jurisdiction
Malta and the United Kingdom.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, live chat is available 24/7, accessible via the website or mobile app, with typical response times less than one minute.
Is there a contact form on the website?
There is no distinct contact form; inquiries are handled via live chat or direct email.
Technical support email
VIP support email
No specific VIP support email publicly available; VIP customers likely use the general support channels.
Complaints email
No separate complaints email listed; complaints can be directed via the main support email.
Finance department email
Not publicly specified; financial inquiries should be sent to the general support email.
Security service email
Not publicly specified; security issues can be reported through the main customer support email.
Support hotline phone number
Blue Fox Casino does not currently offer phone support.
VIP line for premium customers
There is no dedicated VIP phone line reported.
Separate complaint line
No dedicated complaint line is available.
Technical support
Provided via 24/7 live chat and email support; no phone technical support.
Financial department
Contactable through the general customer support email.
Security service
Contactable through the main support email; no specific direct line publicized.
Telegram support account
No official Telegram support account found.
WhatsApp support account
No official WhatsApp support account available.
Viber support account
No official Viber support account available.
WeChat support account
No official WeChat support account available.
Facebook page
https://www.facebook.com/BluefoxCasino
Instagram page
No verified official Instagram page found.
Twitter/X page
https://twitter.com/BluefoxCasino
LinkedIn page
No official LinkedIn company page found.
YouTube channel
No verified official YouTube channel available.
Telegram channel
No official Telegram channel found.
Discord server
No official Discord server found.
Are there video calls with consultants?
Video call support is not available.
Is there a ticket system (helpdesk)?
No formal ticketing system noted; support is mainly via live chat and email.
Is there a mobile app with support chat?
Blue Fox Casino does not offer a dedicated mobile app; the mobile website supports live chat.
Are push notifications supported?
No information on push notification support.
Is SMS support available?
SMS support is not provided.
Can I request a callback?
Callback service is not available.
Are there forums or communities related to this casino?
No official forums or community platforms are linked to the casino.
Is there a mobile app for contacting support?
No dedicated mobile app is available for contacting support.
Are Zoom/Teams consultations possible?
No video consultation platforms like Zoom or Teams are supported.
Is support available on weekends and holidays?
Yes, customer support including live chat is available 24/7, covering weekends and holidays.
What are the support service operating hours?
24 hours a day, seven days a week.
Supported languages
Support is primarily offered in English.
Service regions
Blue Fox Casino serves players in multiple regions including the UK and Malta-licensed jurisdictions; specific regional restrictions apply.
Can I contact support without registration?
Live chat and email support typically require login; some email inquiries may be possible without registration.
Can I send documents through chat?
Document upload capability via live chat is not explicitly confirmed; email support allows sending documents.
Privacy policy link
https://www.bluefoxcasino.com/privacy-policy
Terms of service link
https://www.bluefoxcasino.com/terms-and-conditions
What to do if I forgot my account password?
Use the "Forgot Password" link on the login page to receive password reset instructions by email.
How to restore access to a blocked account?
Contact customer support via live chat or email to verify identity and request account reinstatement.
Why is my account blocked?
Common reasons include suspicious activity, verification failures, or breaches of terms and conditions.
How to change profile information?
Profile changes are typically done within the account settings or by contacting support for assistance.
What to do if I suspect my account has been hacked?
Immediately contact customer support, change your password, and enable security measures like two-factor authentication.
How to set up two-factor authentication?
While not specified for Blue Fox, industry standard is to enable 2FA via account settings using authentication apps or SMS where supported.
Why am I not receiving SMS confirmation codes?
Possible reasons include carrier issues, incorrect phone number, or account restrictions; contact support if problems persist.
How to delete my casino account?
Contact customer support through live chat or email requesting account closure and deletion.
What to do if I can't log into my account?
Use password recovery, check for account restrictions, or contact customer support for help.
How to check account login history?
Usually available in account security settings or by requesting records from customer support.
Why is document verification required?
To comply with KYC regulations and prevent fraud, money laundering, and underage gambling.
What documents are needed for verification?
Valid government-issued ID, proof of address (utility bill or bank statement), and sometimes proof of payment method.
How long does document verification take?
Typically between 24 and 48 hours depending on volume and document quality.
What to do if documents are rejected?
Resubmit valid, clear, and current documents or contact support for clarification.
How to upload documents for verification?
Upload documents via the secure account verification section or send via email if instructed.
Why does my account require additional verification?
Triggered by large transactions, suspicious activity, or regulatory requirements.
Can I have multiple accounts?
Multiple accounts are generally prohibited and may lead to account closure.
How to report suspicious activity?
Immediately notify customer support with details via live chat or email.
What to do if I lose access to my email?
Contact customer support with identity verification to update your email address.
How to change phone number in my account?
Update your phone number in account settings or ask support for assistance.
Why are my account functions limited?
Due to pending verification, account restrictions, or responsible gaming measures.
How to set deposit limits?
Deposit limits can usually be set in account responsible gaming settings or by request to support.
What is self-exclusion and how to activate it?
A program to restrict your gambling for a period; activated via account settings or customer support.
How to temporarily freeze my account?
Contact support to request a temporary freeze or use responsible gaming tools if available.
What to do if I suspect fraud?
Report immediately to customer support with all relevant details for investigation.
Why is my deposit not going through?
Common causes include payment method issues, incorrect details, or security blocks; check and retry or contact support.
How long does withdrawal processing take?
Withdrawal processing usually takes from a few hours up to 24 hours internally; external transfer times vary.
What fees are charged for transactions?
Withdrawals incur a 1% processing fee capped at £3; deposits typically have no fees.
Why was my withdrawal request declined?
Reasons include verification issues, insufficient funds, or breach of terms.
What deposit methods are available?
Visa, Mastercard, Maestro, Neteller, Skrill, PaySafe, PayPal, and cryptocurrency options.
What are the minimum and maximum deposit amounts?
Minimum generally from £10 or equivalent; maximum depends on payment method and casino policies.
Minimum deposit amount
Minimum deposit is typically £10 or equivalent depending on payment method.
Maximum deposit amount
Maximum deposit limits vary; players should consult terms or support for specifics.
How to cancel a withdrawal request?
Contact customer support promptly via live chat or email to cancel pending withdrawals.
Why is my withdrawal taking so long to process?
Delays may arise from verification checks, payment processor delays, or high volume periods.
Can I withdraw to a different card?
Withdrawals usually must be made to the original deposit method for security and compliance reasons.
What to do if money was debited but not credited?
Immediately contact customer support with transaction details for resolution.
How to check the status of a financial transaction?
Check your account transaction history or contact customer support.
Why are financial operations blocked?
Can result from pending verification, suspicious activity, or regulatory holds.
What documents are needed for large withdrawals?
Enhanced verification documents including proof of funds and identity may be required.
Are there withdrawal limits?
Yes, withdrawal limits apply; check terms or account settings for exact limits.
How do refunds work?
Refunds are processed via the original payment method and handled case-by-case.
What to do with failed payments?
Contact support with payment details to investigate and resolve the issue.
Can I change the withdrawal method?
Changes are usually not allowed once a withdrawal request is submitted; consult support for exceptions.
Why is proof of funds source required?
To comply with anti-money laundering regulations and verify lawful fund origin.
How to get a financial transaction statement?
Request statements through customer support or access via your account dashboard if available.
What to do if a payment is stuck?
Contact support promptly to track and expedite the pending payment.
What currencies does the casino accept?
Blue Fox accepts multiple fiat currencies and some cryptocurrencies; check site details for the full list.
Is there currency conversion?
Currency conversion is available based on the original currency used; conversion rates and fees may apply.
How do cryptocurrency payments work?
Players can deposit and withdraw using supported cryptocurrencies via integrated platforms; conversion to fiat may apply.
What to do with payment system errors?
Retry the payment, verify details, or contact support for assistance.
Can I return an erroneous deposit?
Contact support immediately to correct any accidental deposits.
Why won't the game load?
Troubleshoot by refreshing the browser, clearing cache, or checking internet connection.
What to do when there's a game crash?
Report the crash to support with details; refresh the game or browser.
How to report a game error?
Use live chat or email to inform customer support with screenshots or descriptions.
Why did my winnings disappear after a crash?
Contact support with details; winnings may be restored after investigation.
Game sound not working - what to do?
Check device sound settings, game audio settings, and browser permissions.
Game lagging or freezing - how to fix?
Clear cache, close other tabs, use a compatible browser, and ensure sufficient device resources.
Why isn't my bet being counted?
Possible lag or server issues; confirm bet status with support.
How to check game round results?
Results are available on the game interface or support can provide clarification.
What to do if the game is not responding?
Restart the game, clear cache, or contact support if the issue persists.
Why are some games unavailable?
Regional restrictions, licensing, or maintenance may limit game availability.
How to clear cache for better game performance?
Clear browser cache and cookies via browser settings.
Problems with game display on mobile device?
Use updated browser, clear cache, or switch devices.
What to do if bonus didn't activate?
Contact support with bonus code and account details for assistance.
How to check bonus wagering requirements?
Wagering information is available in the bonus terms on the website.
Why aren't bonus points being credited?
Points may be delayed or conditions unmet; check terms or contact support.
How to participate in tournaments and promotions?
Register and follow promotional terms; details are posted on the promotions page.
What to do if promo code doesn't work?
Verify code validity and terms or contact support for resolution.
Why is Live Casino unavailable?
Live Casino may be down for maintenance or restricted by region; contact support for details.
Problems with video streaming in live games?
Check internet speed, browser updates, or report issues to support.
How to report a technical glitch?
Use live chat or email with full details and screenshots if possible.
What to do if the website won't load?
Clear browser cache, check internet, or try a different browser/device.
Browser compatibility issues?
Use recommended browsers such as Chrome, Firefox, or Edge updated to the latest versions.
How to update Flash Player or other plugins?
Not typically required; most games use HTML5 and do not require Flash.
What to do with slow website loading?
Clear cache, disable extensions, or check your internet connection.
How to get technical support for games?
Contact customer support via live chat or email for assistance with game issues.