How to contact the casino support service?
You can contact Boaboa Casino support primarily through live chat and email. Live chat is recommended for quicker responses, available 24/7, and email support is also available around the clock.
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
What contact methods are available for customers?
Live chat 24/7, email support ([email protected]), and phone support (limited hours).
Casino website
https://boaboa1.com/en
Casino launch date
Boaboa Casino was launched in 2017.
Gaming license
Boaboa Casino is licensed under Curacao’s Antillephone N.V., license number 8048/JAZ.
Casino headquarters location
The casino is owned by Rabidi N.V., registered in Curacao.
License jurisdiction
Curacao
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is live chat available 24/7. Response times are typically within minutes.
Is there a contact form on the website?
There is no specific mention of a contact form on the website; primary contact is via live chat and email.
Technical support email
VIP support email
No separate VIP support email is publicly listed; VIP players generally use the main support contact or dedicated VIP managers via the platform.
Complaints email
There is no dedicated complaints email provided; players report complaints through the general support email.
Finance department email
No specific public email for finance; usually handled via general support contacts.
Security service email
No separate public security email; security issues likely handled via general support.
Support hotline phone number
Phone support is available but on limited hours, typically Monday to Friday 10:00 to 20:00 GMT, specific numbers vary by country but not widely published.
VIP line for premium customers
No dedicated VIP phone line is publicly listed.
Separate complaint line
No separate complaints phone line is provided.
Technical support
Available primarily via email and 24/7 live chat.
Financial department
Financial inquiries handled via the general support email and live chat.
Security service
Security concerns addressed via general support channels.
Telegram support account
No official Telegram support account is publicly listed.
WhatsApp support account
No official WhatsApp support number publicly listed.
Viber support account
No public Viber support account available.
WeChat support account
No public WeChat support account listed.
Facebook page
No official Facebook page URL publicly listed.
Instagram page
No official Instagram URL publicly listed.
Twitter/X page
No official Twitter/X page publicly listed.
LinkedIn page
No official LinkedIn company page publicly listed.
YouTube channel
No official YouTube channel publicly listed.
Telegram channel
No official Telegram channel publicly listed.
Discord server
No official Discord server information publicly available.
Are there video calls with consultants?
There is no indication that video call support is available.
Is there a ticket system (helpdesk)?
There is no public ticket system; support is mainly live chat and email-based.
Is there a mobile app with support chat?
Boaboa Casino currently does not offer a mobile app with integrated support chat.
Are push notifications supported?
No information suggests that push notifications are supported.
Is SMS support available?
SMS support is not offered.
Can I request a callback?
Callback service is not available.
Are there forums or communities related to this casino?
No official forums or community platforms are linked to Boaboa Casino.
Is there a mobile app for contacting support?
No dedicated mobile app for support access exists.
Are Zoom/Teams consultations possible?
Video consultations via Zoom or Teams are not supported.
Is support available on weekends and holidays?
Yes, live chat support is available 24/7 including weekends and holidays; other contact methods may have limited hours.
What are the support service operating hours?
Live chat operates 24/7; phone support typically Monday to Friday 10:00 to 20:00 GMT; email available 24/7.
Supported languages
Support is available in English, Russian, Finnish, German, Greek, Italian, Spanish, Polish, Norwegian, French, Portuguese, and Hungarian.
Service regions
Boaboa Casino serves multiple international regions but excludes USA, UK, Netherlands, Ukraine, Moldova, and some others.
Can I contact support without registration?
Generally, live chat can be accessed without registration; email contact obviously does not require registration.
Can I send documents through chat?
Usually, document uploads are handled via secure sections in the user account or email, not via live chat.
Privacy policy link
https://boaboa1.com/en/privacy-policy
Terms of service link
https://boaboa1.com/en/terms-and-conditions
What to do if I forgot my account password?
Use the “Forgot Password” feature on the website to reset your password via email.
How to restore access to a blocked account?
Contact customer support via email or live chat to resolve blocking issues, usually requiring verification.
Why is my account blocked?
Common reasons include suspected fraud, bonus abuse, verification failure, or violation of terms.
How to change profile information?
Profile updates are typically done via the account settings section on the website or by contacting support.
What to do if I suspect my account has been hacked?
Immediately contact support, change your password, and enable two-factor authentication if available.
How to set up two-factor authentication?
If available, enable 2FA in account security settings; otherwise, contact support for assistance.
Why am I not receiving SMS confirmation codes?
Possible reasons include incorrect phone number, carrier issues, or server delays; contact support for help.
How to delete my casino account?
Request account closure via customer support; some jurisdictions require verification before closure.
What to do if I can't log into my account?
Check username/password, use password recovery, or contact support for assistance.
How to check account login history?
Some casinos provide login history in account security settings; if unavailable, ask support.
Why is document verification required?
To comply with KYC (Know Your Customer) regulations to prevent fraud and ensure security.
What documents are needed for verification?
Usually government ID, proof of address, and payment method proof.
How long does document verification take?
Typically from a few hours up to 72 hours depending on volume and document quality.
What to do if documents are rejected?
Review reasons, provide clearer or updated documents, and resubmit as advised by support.
How to upload documents for verification?
Upload via secure user account section or send via email if instructed.
Why does my account require additional verification?
Additional checks triggered by unusual activity, large transactions, or regulatory requirements.
Can I have multiple accounts?
Multiple accounts are generally prohibited and may lead to account suspension.
How to report suspicious activity?
Contact support immediately with details; most casinos have procedures for investigation.
What to do if I lose access to my email?
Contact support, verify identity, and update email in account settings.
How to change phone number in my account?
Update phone number from account settings or with help from support team.
Why are my account functions limited?
Possible due to verification pending, regulatory restrictions, or violation investigations.
How to set deposit limits?
Deposit limits can be set in responsible gaming/account settings or by contacting support.
What is self-exclusion and how to activate it?
Self-exclusion is a responsible gaming tool to block access temporarily or permanently, activated via account settings or support.
How to temporarily freeze my account?
Contact support to request a temporary freeze or cooling-off period.
What to do if I suspect fraud?
Report immediately to support providing all relevant details; follow their investigation process.
Why is my deposit not going through?
Check payment method, account status, limits, and network issues; contact support if unresolved.
How long does withdrawal processing take?
Withdrawals usually process within 24 working hours, Monday to Friday between 12:00 and 21:00 UTC+3.
What fees are charged for transactions?
Most deposits are free; withdrawal fees depend on method and amounts as per casino policy.
Why was my withdrawal request declined?
Reasons include verification failure, suspicious activity, bonus terms violations, or insufficient funds.
What deposit methods are available?
Credit/debit cards, cryptocurrencies (Bitcoin, Litecoin), digital wallets, prepaid cards, and wire transfers.
What are the minimum and maximum deposit amounts?
Typically minimum €20; maximum depends on method and account status.
Maximum deposit amount
Varies by payment method and account verification level; not explicitly stated.
How to cancel a withdrawal request?
Contact support immediately; cancellation allowed only if withdrawal not yet processed.
Why is my withdrawal taking so long to process?
Delays can be due to verification, technical issues, or high volume of requests.
Can I withdraw to a different card?
Withdrawals usually must go to the same method as deposit to comply with AML regulations.
What to do if money was debited but not credited?
Contact support with transaction proof; they will investigate with payment provider.
How to check the status of a financial transaction?
Check account transaction history or ask support for update.
Why are financial operations blocked?
Usually due to verification issues, suspected fraud, or regulatory compliance checks.
What documents are needed for large withdrawals?
Enhanced verification documents such as proof of source of funds, identity, and residence.
Are there withdrawal limits?
Yes, daily and monthly withdrawal limits apply as per casino policy.
How do refunds work?
Refunds processed by support under specific conditions; generally credited to original payment method.
What to do with failed payments?
Verify payment details, try alternative methods, or contact support for resolution.
Can I change the withdrawal method?
Usually not allowed due to security and anti-fraud policies.
Why is proof of funds source required?
To comply with AML laws and prevent money laundering activities.
How to get a financial transaction statement?
Request statement via customer support or download from user account if available.
What to do if a payment is stuck?
Contact support immediately with transaction details for investigation.
What currencies does the casino accept?
EUR, PLN (Poland), RUB (Russia), SEK (Sweden), and other major currencies.
Is there currency conversion?
Yes, supported with standard conversion rates applied by casino or payment provider.
How do cryptocurrency payments work?
Deposits and withdrawals in supported cryptocurrencies processed via wallet addresses with blockchain confirmations.
What to do with payment system errors?
Retry payment, check account limits, or contact support for technical assistance.
Can I return an erroneous deposit?
Contact support quickly to report and resolve erroneous deposits.
Why won't the game load?
Check internet connection, browser compatibility, clear cache, or try another device.
What to do when there's a game crash?
Refresh or restart the game/app; report issue to support if persistent.
How to report a game error?
Contact support with detailed description and screenshots if possible.
Why did my winnings disappear after a crash?
Contact support immediately; they can investigate and restore lost winnings if verified.
Game sound not working - what to do?
Check device sound settings, browser permissions, or try a different browser.
Game lagging or freezing - how to fix?
Clear cache, close unnecessary apps, check internet speed, or switch devices.
Why isn't my bet being counted?
Check game rules, wager status, or contact support for technical assistance.
How to check game round results?
Most games show result screens; detailed logs may be available through support.
What to do if the game is not responding?
Refresh or restart game; report persistent issues to support.
Why are some games unavailable?
Geo-restrictions, licensing issues, or game provider limitations.
How to clear cache for better game performance?
Clear browser cache and cookies via browser settings or app cache on mobile.
Problems with game display on mobile device?
Update app/browser, clear cache, or contact support if resolution issues persist.
What to do if bonus didn't activate?
Check terms, meet requirements, or contact support to report bonus issues.
How to check bonus wagering requirements?
Review bonus terms on the site; ask support for clarifications.
Why aren't bonus points being credited?
Points may take time to process; check eligibility or report to support.
How to participate in tournaments and promotions?
Register for tournaments or promotions as outlined on the promotions page.
What to do if promo code doesn't work?
Verify code terms, expiration, or contact support for assistance.
Why is Live Casino unavailable?
Could be due to geo-blocking, licensing, or technical issues.
Problems with video streaming in live games?
Check internet speed, browser compatibility, or report to support.
How to report a technical glitch?
Use live chat or email support with detailed description.
What to do if the website won't load?
Check internet connection, browser compatibility, disable ad blockers, or try another device.
Browser compatibility issues?
Use updated browsers supported by the casino such as Chrome, Firefox, Edge.
How to update Flash Player or other plugins?
Most modern casinos do not require Flash, but keep your browser and plugins updated.
What to do with slow website loading?
Clear cache, check connection speed, or try a different browser/device.
How to get technical support for games?
Contact live chat or email support for game-related technical issues.