Bob Casino customer support can be contacted primarily via live chat on their website and email. These channels allow players to get assistance with general inquiries, account issues, and technical problems.
Live chat, email, feedback/contact form.
https://www.bobcasino.com/
Bob Casino was launched in 2017.
Licensed and regulated by the Malta Gaming Authority (MGA) under license number MGA/B2C/394/2017.
206, Wisely House, Old Bakery Street, Valletta VLT1451, Malta.
Malta.
Bob Casino offers live chat support available 24/7. Response times in the live chat are generally quick, providing near-instant assistance to customers.
Yes, there is a contact or feedback form on the website for customer inquiries.
No specific VIP support email publicly listed; VIP customers likely use general support channels or a dedicated in-account contact.
[email protected] (general support handles complaints)
Not explicitly provided; financial inquiries can be directed to [email protected] for assistance.
Not publicly provided; security concerns are generally directed to the main support email.
No dedicated phone support number is provided by Bob Casino.
No dedicated VIP phone line is publicly available.
No separate complaints phone line exists.
Available 24/7 primarily via live chat and email.
Contact via email through the general support channel ([email protected]).
Contacted through the main support email; no direct line publicly stated.
Not available.
Not available.
Not available.
Not available.
No official Facebook URL publicly listed.
No official Instagram URL publicly listed.
No official Twitter/X URL publicly listed.
No official LinkedIn company page URL publicly listed.
No official YouTube channel URL publicly listed.
Not available.
No official Discord server information available.
Video call support is not provided.
Yes, a ticket system or contact form is available through the website for issues that cannot be resolved immediately.
Bob Casino does not have a dedicated mobile app; support chat is accessible via the mobile version of the website.
Push notifications support is not specified.
SMS support is not available.
Callback service is not provided.
No official forums or community platforms identified.
No dedicated mobile app for support.
No Zoom or Microsoft Teams consultations are supported.
Support is available 24/7 including weekends and holidays.
24 hours a day, 7 days a week.
Multiple languages including English, Polish, Spanish, German, French, Norwegian, Finnish, Swedish, Czech, Japanese, Chinese, and others.
Bob Casino serves players worldwide except in banned countries such as the USA, UK, Canada, France, and several others indicated in their terms.
Generally, live chat support requires an active player account login to access; email support is available without registration.
Document upload capability through chat is not explicitly mentioned; documents are typically sent via email.
https://www.bobcasino.com/privacy-policy
https://www.bobcasino.com/terms-and-conditions
Use the “Forgot Password” link on the login page to receive a password reset email.
Contact customer support with account details; restoration depends on review and compliance with casino policies.
Common reasons include suspected fraud, violation of terms, bonus abuse, or account verification failures.
Log into your account and update profile details in the account settings; verification may be needed for some changes.
Contact customer support immediately, change your password, and secure your account with two-factor authentication if available.
No specific info on 2FA setup; typically involves enabling it in account security settings if offered.
Could be due to incorrect phone number, network issues, or carrier blocking messages; verify details and contact support.
Request account deletion via customer support; processing times and policies vary by casino.
Check credentials, reset password if needed, ensure your account is not blocked, and contact support if issues persist.
Typically available in account security or privacy settings; if not visible, contact support for assistance.
To comply with KYC (Know Your Customer) and anti-money laundering regulations ensuring player identity and security.
Valid ID such as passport or driver's license, proof of address (utility bill or bank statement), and sometimes proof of payment.
Verification usually takes from a few hours up to 48 hours depending on document quality and volume.
Resubmit clear and valid documents as requested by support; contact customer service for guidance.
Log in to your account and upload scanned copies or photos of documents via the verification section or send by email if instructed.
Additional checks may be triggered by large transactions, suspicious activity, or regulatory requirements.
Multiple accounts per player are generally prohibited to prevent abuse and comply with regulations.
Contact customer support immediately with details of the suspicious behavior or security concerns.
Notify support promptly to update your account with a new email address and verify your identity.
Update your phone number in account settings and complete any required verification process.
Account limitations may be due to pending verification, suspected fraud, or self-exclusion measures.
Deposit limits can be set through account responsible gaming settings or by contacting support for assistance.
Self-exclusion is a voluntary period where the player restricts access to the casino to prevent problem gambling; activated via account settings or support request.
Contact customer support to request temporary account suspension or freeze.
Report suspected fraud immediately to customer support with relevant details.
Possible reasons include payment method issues, insufficient funds, or regulatory restrictions.
Withdrawals typically process within 1 hour for e-wallets and payment cards, and up to 1-3 days for bank transfers.
Bob Casino generally does not charge fees, but third-party payment providers may apply fees.
Reasons include failed verification, suspicious activity, violations of terms, or bonus abuse.
Visa, MasterCard, Comepay, Cubits, Neteller, Paysafecard, Qiwi, Skrill, Sofort, Trustly, Webmoney, Zimpler, and Cryptocurrencies.
Minimum deposits generally start at 10 EUR/USD; maximum limits vary by method and regulation.
10 EUR or equivalent currency.
Not explicitly stated; depends on payment method and regulatory limits.
Contact customer support immediately to request cancellation if the withdrawal is still processing.
Delays may be due to identity verification, bank processing times, or payment provider issues.
Withdrawals must typically be made to the original funding source; alternative methods may be available on request.
Contact support immediately with transaction details to investigate and resolve the issue.
Check your account transaction history or contact support for detailed status updates.
Blocks may occur due to pending verification, suspected fraud, sanctions, or regulatory reasons.
Additional proof of identity, proof of address, and proof of source of funds may be required.
Withdrawal limits exist and comply with regulatory and payment provider rules.
Refunds are processed back to the original payment method; timing depends on payment provider.
Contact support with payment details to resolve issues or use alternative methods.
Withdrawal method changes are usually not allowed once a withdrawal is requested.
To comply with anti-money laundering regulations ensuring legitimacy of funds.
Request a statement through support or download from your account transaction history.
Contact support promptly to investigate and facilitate payment resolution.
EUR, USD, NZD, NOK, SEK, PLN, CZK.
Currency conversion is generally available; rates depend on payment providers.
Deposit and withdrawal via supported cryptocurrencies through linked wallets; subject to verification and limits.
Contact support with detailed error info to resolve.
Erroneous deposits must be reported to support; casino policy determines return handling.
Try clearing cache, updating browser, checking internet connection; contact support if unresolved.
Reload the game or browser; if issue persists, contact support for assistance.
Report errors via live chat or support email with game details.
Contact support immediately; winnings may be restored after investigation.
Check device audio settings and browser permissions; reload game; update browser.
Clear cache, close background apps, check internet speed, update browser or device.
Check game rules and bet limits; contact support if issue persists.
Results are usually displayed after the game round; contact support for detailed history.
Reload the game; check internet connection; contact support if issue continues.
Game restrictions may be due to jurisdiction, licensing, or technical issues.
Clear browser cache and cookies through browser settings.
Ensure browser is updated; clear cache; use compatible device; contact support if unresolved.
Check bonus terms and conditions; contact support to report activation issues.
Available in bonus terms or user account section.
Verify eligibility; check wagering status; contact support for clarification.
Register an account, opt-in to promotions, and follow the specific tournament rules.
Verify code validity; check terms; contact support if issues remain.
May be due to jurisdiction restrictions or technical issues; contact support for details.
Check internet speed; update browser; try another device; contact support if persistent.
Use live chat or email with detailed description of the issue.
Check internet connection; clear cache; try a different browser; contact support if unresolved.
Use recommended browsers like Chrome or Firefox; update browser regularly.
Most modern casinos use HTML5; if needed, update plugins via official sites.
Clear cache, check connection speed, close unnecessary tabs, use recommended browsers.
Contact support via live chat or email for game-related help.
