Bodog Canada Casino support can be contacted primarily via live chat, email, and telephone. The live chat is accessible directly on the website for real-time assistance, while email and phone support provide alternative contact methods for more detailed queries or issues.
Live chat, email, telephone support, social media platforms including Instagram, Twitter/X, and Facebook.
https://www.bodog.eu
Bodog has been active since 1994, serving as a trusted online casino brand with a strong presence in Canada.
Bodog operates under a gaming license issued by the Curacao Gaming Control Board, ensuring compliance with industry standards for fairness and security.
The headquarters are located at Kaya Richard J. Beaujon Z/N, PO Box 6248, Curaçao, with additional corporate offices in Malta at BusinessLabs Office Centre, Suite 15, Level 1, Dun Karm Street, Birkirkara BKR 9037.
The license jurisdiction for Bodog is Curacao.
Yes, Bodog offers a 24/7 live chat support service with rapid response times, typically providing immediate or very quick replies from trained customer service agents.
There is no prominently featured dedicated contact form; instead, contact is mainly facilitated through live chat, email, and phone support.
[email protected] or [email protected] is used for general support, including technical queries.
No specific VIP support email publicly listed; VIP support is generally integrated within the main support channels.
Complaints are typically handled via the general customer service email addresses; a dedicated complaints email is not explicitly provided.
No specific finance department email publicly available; financial inquiries are handled through customer support email.
No distinct security email publicly available; security-related issues can be reported via main support channels.
1-877-263-6422 (toll-free for Canadian players).
No separately listed VIP phone line.
No dedicated complaints phone line is publicly listed.
Technical support is available through 24/7 live chat and email channels.
Financial queries, deposits, and withdrawal-related support are provided via customer support email and phone.
Security concerns can be reported through general customer support contacts.
No official Telegram support account publicly available.
No official WhatsApp support account publicly listed.
No official Viber support account publicly listed.
No official WeChat support account publicly available.
https://www.facebook.com/bodog
https://www.instagram.com/bodogcasino/ and https://www.instagram.com/bodogcanada/
Bodog social media presence is active; the exact official Twitter/X account is available but often branded by region (e.g., @bodogcanada).
No public official LinkedIn company page specifically for Bodog Canada was found.
No official YouTube channel explicitly listed.
No official Telegram channel publicly available.
No official Discord server is publicly associated with Bodog Casino.
There is no indication that Bodog offers video call consultations.
Bodog uses a helpdesk ticket system through their email and support infrastructure.
Bodog offers a mobile-optimized website with 24/7 live chat support but no dedicated mobile app with integrated support chat was explicitly confirmed.
Typically, push notifications are supported on mobile devices when using their mobile platform.
SMS support is not a standard contact method for Bodog Casino.
Callback service availability is possible when contacting via phone; however, it is not formally advertised.
Bodog supports a player community through forums on their website and social media platforms where players discuss wins and promotions.
No separate mobile app solely for support; support is accessed via mobile web platform.
No video conferencing platforms like Zoom or Teams are used for consultations.
Support operates 24/7 including weekends and holidays.
Support is available 24 hours a day, 7 days a week.
Customer service supports English primarily, with possible additional support in other languages due to international presence.
Bodog services customers primarily in Canada, and other international markets under its Curacao license.
Support can generally be contacted without having an active account, especially for pre-registration questions.
Document upload capability is supported in the live chat and email communication for verification purposes.
https://www.bodog.eu/privacy-policy
https://www.bodog.eu/terms-and-conditions
Use the "Forgot your password?" link on the login page; you will receive recovery instructions via email.
Contact customer support with identity verification documents to request account restoration.
Common reasons include violation of terms, suspicious activity, verification failures, or self-exclusion requests.
Profile updates can be done by accessing the account settings or by contacting customer support.
Immediately contact support to secure your account, change passwords, and verify identity.
Usually done via account security settings, enabling 2FA through an authenticator app or SMS.
Troubleshoot network issues, number correctness, or contact support to verify phone details.
Submit a deletion request through customer support or via account settings if available.
Verify credentials, reset password, clear browser cache, or contact support for assistance.
Login history can be reviewed under account security settings or requested from support.
Verification prevents fraud, ensures legal compliance, and protects player funds.
Government-issued ID (passport, driver’s license, ID card), proof of address, and sometimes payment method verification.
Typically 24 to 48 hours after submission.
Resubmit clear, valid documents or contact support for guidance.
Upload documents via the account verification section or send via email/live chat as instructed.
Triggered by large transactions, unusual activity, or regulatory compliance checks.
Multiple accounts per player are usually prohibited under Bodog’s terms.
Contact customer support immediately with details of the suspicious activity.
Update email via support with identity verification to regain account access.
Update phone number in account settings or request support assistance.
Restrictions may apply due to incomplete verification, self-exclusion, or suspicious activity.
Deposit limits can be set through account responsible gambling settings.
Self-exclusion temporarily blocks access to the account to support responsible gambling; activation via support or account settings.
Request temporary freeze via customer support.
Report immediately to support with all relevant details.
Possible causes include payment method issues, account restrictions, or technical errors; verify details or contact support.
Withdrawals typically process within 24 hours for crypto and 3-5 business days for bank transfers.
Bodog generally does not charge fees on deposits or withdrawals, but payment provider fees may apply.
Reasons include failed verification, suspicious transactions, or breach of terms.
Visa, MasterCard, Interac e-Transfer, cryptocurrencies including Bitcoin, Ethereum, Litecoin, direct bank transfers.
Minimum deposits generally start at CAD 20; maximum amounts vary by payment method.
CAD 20
Varies by method; e.g., CAD 500 for Interac, higher limits for cryptocurrencies.
Contact customer support immediately to request withdrawal cancellation.
Delays may occur due to verification, payment system issues, or banking delays.
Withdrawals must generally be made to the original deposit method for security reasons.
Contact support with transaction details to resolve payment discrepancies.
Monitor your account transaction history or contact support for updates.
May be blocked due to verification issues, account concerns, or compliance matters.
Government ID and proof of payment method ownership are commonly required.
Yes, limits vary by method and account status.
Refunds are processed back to the original payment method after support review.
Contact support with payment details for resolution.
Generally not allowed for security; consult support for exceptions.
To comply with anti-money laundering regulations and verify legitimate fund origin.
Request via customer support.
Contact support with transaction details to investigate.
Canadian Dollar (CAD) primarily, plus some cryptocurrencies.
No currency conversion needed as CAD is used primarily.
Cryptocurrencies can be deposited and withdrawn with fast processing times and enhanced privacy.
Contact support immediately for troubleshooting and solutions.
Support can assist with reversing erroneous deposits on a case-by-case basis.
Check browser compatibility, internet connection, cache; contact support if issues persist.
Refresh the game or browser; report issues to support if recurring.
Use live chat or email to inform support with details and screenshots if possible.
Contact support promptly to investigate; most results are recoverable.
Check device sound settings and browser permissions; restart game.
Clear cache, check internet speed, try another device/browser.
Verify game status; report promptly via support with details.
Access game history or support for official results.
Refresh or restart; contact support if problem continues.
Restricted by region, licensing, or platform maintenance.
Clear browser cache and cookies through settings.
Ensure device compatibility, update app/browser, clear cache.
Contact support with bonus details for manual adjustment.
Found in bonus terms on the website or support FAQs.
May result from unmet requirements; contact support to review.
Follow promotional instructions; register if required.
Verify code validity and expiry; contact support if necessary.
May be due to maintenance, regional restrictions, or connectivity issues.
Check internet speed; update browser/app; contact support if unresolved.
Report promptly via live chat or email support with details.
Check internet, browser compatibility, DNS settings, or try another device.
Use recommended browsers like Chrome or Firefox; update regularly.
Modern games use HTML5; if plugins needed, update via official sites.
Clear cache, check internet connection, disable extensions, try different browser.
Use 24/7 live chat or email with game details for assistance.
