How to contact the casino support service?
Bodog Casino support can be contacted primarily via live chat on their website for immediate assistance, phone support available 24/7, and email communication for detailed inquiries.
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What contact methods are available for customers?
Live chat, phone support, email, social media (Twitter), help center with FAQs.
Casino website
www.bodog.com
Casino launch date
Bodog was launched in 1994.
Gaming license
Bodog holds gaming licenses from the Isle of Man Gambling Commission and Curacao eGaming Authority.
Casino headquarters location
Bodog's headquarters are located at 308 1st St East, Warman, Saskatchewan, Canada.
License jurisdiction
Isle of Man and Curacao jurisdictions.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, Bodog has live chat available 24/7 with typically rapid response times.
Is there a contact form on the website?
Yes, there is a contact form available at the Bodog Help Center.
Technical support email
VIP support email
No specific VIP support email publicly listed; VIP customers likely use personalized contact via account managers.
Complaints email
[email protected] can be used for complaints.
Finance department email
No dedicated public finance email; financial inquiries typically handled via main support email.
Security service email
No dedicated public security email; security issues generally handled via general support.
Support hotline phone number
1-877-263-6422 (US toll-free)
VIP line for premium customers
Not publicly listed.
Separate complaint line
Not publicly listed.
Technical support
Available 24/7 via live chat, phone, and email.
Financial department
Contact via 1-877-263-6422 or [email protected]
Security service
Supported through general customer service channels.
Telegram support account
Not publicly available.
WhatsApp support account
Not publicly available.
Viber support account
Not publicly available.
WeChat support account
Not publicly available.
Facebook page
Not prominently listed for Bodog Casino.
Instagram page
Not prominently listed for Bodog Casino.
Twitter/X page
Bodog has an active Twitter account for updates and support.
LinkedIn page
https://ua.linkedin.com/company/bodognation
YouTube channel
Not publicly listed.
Telegram channel
Not publicly available.
Discord server
Not publicly available.
Are there video calls with consultants?
No verified information; video call support is not standard.
Is there a ticket system (helpdesk)?
Yes, Bodog has a ticketing/helpdesk system integrated in their Help Center.
Is there a mobile app with support chat?
Bodog has a mobile app, and support chat is available through it.
Are push notifications supported?
Yes, push notifications are supported for promotional and account alerts.
Is SMS support available?
No verified SMS support.
Can I request a callback?
Callback options are offered through phone support.
Are there forums or communities related to this casino?
No official forums; third-party online gambling communities may discuss Bodog.
Is there a mobile app for contacting support?
Yes, the mobile app includes support contact options.
Are Zoom/Teams consultations possible?
Not available.
Is support available on weekends and holidays?
Yes, support operates 24/7 including weekends and holidays.
What are the support service operating hours?
24 hours a day, 7 days a week.
Supported languages
Support is available primarily in English and Spanish.
Service regions
Bodog serves players internationally, with focused services for Canada, the US, and Latin America.
Can I contact support without registration?
Yes, basic inquiries can be made without registration.
Can I send documents through chat?
Document upload through live chat is usually not supported; documents are submitted via email or account upload portals.
Privacy policy link
https://www.bodog.com/privacy-policy
Terms of service link
https://www.bodog.com/terms
What to do if I forgot my account password?
Use the "Forgot Password" link on the login page to initiate password reset via email.
How to restore access to a blocked account?
Contact customer support with identification and account details to restore access.
Why is my account blocked?
Common reasons include suspicious activity, verification failures, breach of terms, or self-exclusion.
How to change profile information?
Update profile information within your account settings or contact support for assistance.
What to do if I suspect my account has been hacked?
Immediately contact support to secure the account and change passwords.
How to set up two-factor authentication?
If available, activate 2FA in account security settings via an authenticator app or SMS.
Why am I not receiving SMS confirmation codes?
Check mobile network, phone settings, or contact support for alternative verification.
How to delete my casino account?
Contact customer support to request account deletion according to regulatory requirements.
What to do if I can't log into my account?
Verify credentials, reset password if needed, and contact support if problems persist.
How to check account login history?
Review login activity under account security settings or request from customer support.
Why is document verification required?
To comply with KYC regulations to prevent fraud and ensure responsible gambling.
What documents are needed for verification?
Common documents include government-issued ID, proof of address, and proof of payment method.
How long does document verification take?
Verification typically takes 24-72 hours depending on volume and document clarity.
What to do if documents are rejected?
Resubmit clear, valid documents following support guidance.
How to upload documents for verification?
Upload via secure portal in account settings or send via specified email.
Why does my account require additional verification?
Usually triggered by large transactions or suspicious activity.
Can I have multiple accounts?
Multiple accounts are generally prohibited to avoid fraud and abuse.
How to report suspicious activity?
Contact support immediately with details via live chat, phone, or email.
What to do if I lose access to my email?
Contact support urgently to update email and secure your account.
How to change phone number in my account?
Request update through account settings or contact support.
Why are my account functions limited?
Due to pending verification, restrictions, or policy violations.
How to set deposit limits?
Deposit limits can be set via responsible gambling features in account settings or through support.
What is self-exclusion and how to activate it?
Self-exclusion is a responsible gambling tool to block access temporarily or permanently, activated through account settings or support.
How to temporarily freeze my account?
Contact support to request a temporary account freeze.
What to do if I suspect fraud?
Report immediately to support with all relevant information.
Why is my deposit not going through?
Possible causes include payment method issues, restrictions, or verification; contact support.
How long does withdrawal processing take?
Typically 24-72 hours depending on method and verification.
What fees are charged for transactions?
Fees depend on payment method; many deposits are free, withdrawals may incur fees.
Why was my withdrawal request declined?
Reasons include verification issues, account restrictions, or insufficient funds.
What deposit methods are available?
Credit/debit cards, Interac e-Transfer (Canada), cryptocurrencies, and e-wallets.
What are the minimum and maximum deposit amounts?
Minimum deposits usually around $10, maximum varies per method and account status.
Maximum deposit amount
Depends on payment method and user verification, often thousands per transaction.
How to cancel a withdrawal request?
Contact support immediately to request cancellation; may not always be possible.
Why is my withdrawal taking so long to process?
Delays can result from verification, high volume, or payment provider issues.
Can I withdraw to a different card?
Withdrawals must generally be made to the original deposit method for security compliance.
What to do if money was debited but not credited?
Contact support with transaction details for resolution.
How to check the status of a financial transaction?
View transaction history in account or inquire via support.
Why are financial operations blocked?
Due to security checks, verification failure, or regulatory restrictions.
What documents are needed for large withdrawals?
Enhanced verification documents like bank statements or proof of funds.
Are there withdrawal limits?
Yes, daily, weekly, or monthly limits may apply.
How do refunds work?
Refunds are processed according to the payment method policies and casino terms.
What to do with failed payments?
Contact support with payment details for troubleshooting.
Can I change the withdrawal method?
Usually not allowed for security reasons after withdrawal request submission.
Why is proof of funds source required?
To comply with anti-money laundering regulations.
How to get a financial transaction statement?
Request from customer support or access through account transaction history.
What to do if a payment is stuck?
Contact support for investigation and assistance.
What currencies does the casino accept?
CAD, USD, cryptocurrencies including Bitcoin.
Is there currency conversion?
CAD is primary for Canadian players; conversions apply for other currencies.
How do cryptocurrency payments work?
Deposit and withdrawal using designated crypto wallets with real-time rates.
What to do with payment system errors?
Contact support with error details for assistance.
Can I return an erroneous deposit?
Contact support immediately to rectify accidental deposits.
Why won't the game load?
Clear cache, check internet connection, update browser or app.
What to do when there's a game crash?
Refresh the game or restart the platform; contact support if issue persists.
How to report a game error?
Use the support channels with game details and screenshots.
Why did my winnings disappear after a crash?
Contact support promptly to investigate and restore winnings.
Game sound not working - what to do?
Check device volume, browser settings, or application sound settings.
Game lagging or freezing - how to fix?
Update software, clear cache, ensure stable internet.
Why isn't my bet being counted?
Check bet validity, game rules, or contact support.
How to check game round results?
Access game history or results page if available.
What to do if the game is not responding?
Restart game or app, clear cache, or contact support.
Why are some games unavailable?
Geo-restrictions, licensing, or technical issues.
How to clear cache for better game performance?
Clear browser or app cache via settings.
Problems with game display on mobile device?
Update app/browser, clear cache, or try a different device.
What to do if bonus didn't activate?
Contact support with promotion details.
How to check bonus wagering requirements?
Review terms on the promotions page or account.
Why aren't bonus points being credited?
Confirm eligibility and contact support if issues persist.
How to participate in tournaments and promotions?
Register on promotions page or through email invites.
What to do if promo code doesn't work?
Verify code validity and expiry; contact support if problems.
Why is Live Casino unavailable?
Maintenance, geo-blocks, or connection issues.
Problems with video streaming in live games?
Check internet, browser compatibility, or contact support.
How to report a technical glitch?
Use live chat or email support with detailed info.
What to do if the website won't load?
Clear cache, try different browser or device.
Browser compatibility issues?
Use recommended browsers and keep updated.
How to update Flash Player or other plugins?
Use browser or system updates; Flash is deprecated.
What to do with slow website loading?
Clear cache, reduce open tabs, or check connection.
How to get technical support for games?
Contact live chat or email support.