How to contact the casino support service?
Boho Casino support can be contacted primarily through 24/7 live chat for immediate assistance, via email for detailed inquiries, or through a contact form on their website.
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What contact methods are available for customers?
Live chat, email support, and a contact form are available for customers to reach Boho Casino.
Casino website
https://www.bohocasino.com
Casino launch date
Boho Casino was launched in 2022.
Gaming license
Boho Casino holds a gaming license issued by Antillephone N.V., Curacao, with license number 8048/JAZ2019-015.
Casino headquarters location
The casino is operated by Hollycorn N.V., registered in Curaçao.
License jurisdiction
Curacao
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is a live chat on the website, which operates 24/7. Response time is typically within 1-2 minutes.
Is there a contact form on the website?
Yes, Boho Casino provides a contact form on their support page for inquiries and feedback.
Technical support email
VIP support email
No specific VIP support email available; VIP support queries are generally handled via standard support channels.
Complaints email
No dedicated complaints email is publicly listed; complaints are managed through general support email or live chat.
Finance department email
No separate finance department email is publicly provided; financial inquiries are handled via standard support email.
Security service email
No separate security service email publicly disclosed; security-related issues can be reported via general support email.
Support hotline phone number
No phone support or hotline number is available at Boho Casino.
VIP line for premium customers
No dedicated VIP phone line is available.
Separate complaint line
No dedicated complaint phone line is available.
Technical support
Technical support is available via live chat 24/7 and through email; players can get assistance with account, game, deposit, and withdrawal issues.
Financial department
Financial issues and inquiries can be addressed by contacting the support team through [email protected].
Security service
Security concerns can be reported through the general support email or live chat.
Telegram support account
No official Telegram support account is available.
WhatsApp support account
No official WhatsApp support account is available.
Viber support account
No official Viber support account is available.
WeChat support account
No official WeChat support account is available.
Facebook page
No official Facebook page URL available.
Instagram page
No official Instagram account URL available.
Twitter/X page
No official Twitter/X account URL available.
LinkedIn page
No official LinkedIn company page URL available.
YouTube channel
No official YouTube channel URL available.
Telegram channel
No official Telegram channel URL available.
Discord server
No official Discord server information available.
Are there video calls with consultants?
No video call support is provided.
Is there a ticket system (helpdesk)?
Boho Casino operates a support system via live chat and contact form but does not explicitly mention a formal ticketing/helpdesk system.
Is there a mobile app with support chat?
There is no confirmed information about a mobile app with integrated support chat.
Are push notifications supported?
No information available regarding push notifications support.
Is SMS support available?
SMS support is not available.
Can I request a callback?
Callback service is not offered.
Are there forums or communities related to this casino?
There are no official forums or community platforms linked to Boho Casino.
Is there a mobile app for contacting support?
There is no dedicated mobile app for contacting support.
Are Zoom/Teams consultations possible?
No Zoom or Teams consultations are supported.
Is support available on weekends and holidays?
Support through live chat and email is available 24/7, including weekends and holidays.
What are the support service operating hours?
Customer support operates 24/7.
Supported languages
Support is offered in multiple languages including English, German, Russian, Italian, French, Arabic, Norwegian, and Kazakh.
Service regions
Boho Casino serves players internationally, with some country restrictions.
Can I contact support without registration?
Yes, players can contact support without registration via live chat or the contact form.
Can I send documents through chat?
Yes, players can attach files and documents via email and possibly through live chat.
Privacy policy link
https://www.bohocasino.com/privacy-policy
Terms of service link
https://www.bohocasino.com/terms-and-conditions
What to do if I forgot my account password?
Use the "Forgot Password" feature on the login page to receive a password reset email.
How to restore access to a blocked account?
Contact customer support with identification documents to verify and request account restoration.
Why is my account blocked?
Accounts can be blocked due to suspicious activity, violation of terms, or failed verification checks.
How to change profile information?
Log into your account and update profile details in the account settings or contact support if changes require verification.
What to do if I suspect my account has been hacked?
Immediately contact support to report the issue and secure the account; change password and enable extra security measures.
How to set up two-factor authentication?
If offered, enable 2FA in account security settings; instructions are usually provided in the user dashboard or support.
Why am I not receiving SMS confirmation codes?
Check phone number accuracy, network issues, and possible carrier blocks; contact support if problem persists.
How to delete my casino account?
Request account deletion by contacting customer support; follow any verification steps required.
What to do if I can't log into my account?
Verify credentials, reset password, and contact support if access issues continue.
How to check account login history?
Some casinos provide login history in account security settings; otherwise, request info from support.
Why is document verification required?
To comply with KYC regulations, prevent fraud, and ensure secure and responsible gambling.
What documents are needed for verification?
Valid government ID, proof of address (utility bill or bank statement), and payment method documents if needed.
How long does document verification take?
Typically between a few hours to 48 hours depending on volume and document clarity.
What to do if documents are rejected?
Check for clarity and correctness, resubmit acceptable documents or contact support for guidance.
How to upload documents for verification?
Upload through the account verification section or send via support email as specified.
Why does my account require additional verification?
Triggered by large transactions, suspicious activity, or regulatory compliance checks.
Can I have multiple accounts?
Most casinos forbid multiple accounts per player to avoid fraud and comply with licensing; check terms.
How to report suspicious activity?
Contact support immediately with details of suspicious transactions or account behavior.
What to do if I lose access to my email?
Contact support with identity proof to update email associated with your account.
How to change phone number in my account?
Update phone number via account settings or by contacting support with verification.
Why are my account functions limited?
Account restrictions may be due to pending verification, self-exclusion, or regulatory issues.
How to set deposit limits?
Use responsible gambling tools in account settings or request support to apply deposit limits.
What is self-exclusion and how to activate it?
Self-exclusion is a program to block access temporarily; activate via account settings or support.
How to temporarily freeze my account?
Contact support to request a temporary account freeze for a chosen period.
What to do if I suspect fraud?
Report the suspected fraud to support and possibly to external authorities; follow their instructions.
Why is my deposit not going through?
Check payment method, account restrictions, and sufficient funds; contact support if issue persists.
How long does withdrawal processing take?
Withdrawals are typically instant for e-wallets and crypto; bank transfers take 5–7 business days.
What fees are charged for transactions?
Boho Casino does not charge fees; however, payment processors may apply fees for bank withdrawals.
Why was my withdrawal request declined?
Possible reasons include failed verification, bonus wagering requirements not met, or suspicious activity.
What deposit methods are available?
Credit/debit cards, e-wallets, bank transfers, and cryptocurrencies including Bitcoin, Ethereum, Litecoin, Dogecoin, Tether, Ripple.
What are the minimum and maximum deposit amounts?
Minimum deposit is generally €20; maximum varies by payment method and player limits.
Maximum deposit amount
Varies, with withdrawals capped at €5,000 per week and €15,000 per month
How to cancel a withdrawal request?
Contact support immediately to request cancellation; not all withdrawals can be canceled once processed.
Why is my withdrawal taking so long to process?
Delays due to verification, payment provider banking times, or high volume of withdrawal requests.
Can I withdraw to a different card?
Generally, withdrawals must go to the original deposit method to comply with regulations.
What to do if money was debited but not credited?
Contact support with transaction details to investigate and resolve the issue.
How to check the status of a financial transaction?
View transaction status in your account history or contact support for updates.
Why are financial operations blocked?
Could be due to account restrictions, verification issues, or regulatory compliance measures.
What documents are needed for large withdrawals?
Proof of identity, proof of address, and proof of source of funds may be requested.
Are there withdrawal limits?
Yes, specific weekly and monthly withdrawal limits apply.
How do refunds work?
Refunds are processed through the original payment method; contact support for refund requests.
What to do with failed payments?
Verify payment details, check funds, and contact support for assistance.
Can I change the withdrawal method?
Withdrawal methods are generally fixed; changes require support approval.
Why is proof of funds source required?
To comply with anti-money laundering regulations and confirm legitimate origin of funds.
How to get a financial transaction statement?
Request transaction statements via account or by contacting support.
What to do if a payment is stuck?
Contact support with payment details for investigation and resolution.
What currencies does the casino accept?
EUR, USD, Bitcoin, Ethereum, Litecoin, Dogecoin, Tether, Ripple, and others depending on region.
Is there currency conversion?
Currency conversion is available; rates depend on payment provider terms.
How do cryptocurrency payments work?
Players can deposit and withdraw using supported cryptocurrencies through integrated payment processors.
What to do with payment system errors?
Contact support and check payment method compatibility and account status.
Can I return an erroneous deposit?
Contact support immediately to request a return of erroneous deposits.
Why won't the game load?
Clear cache, check internet connection, update browser, or try another device or browser.
What to do when there's a game crash?
Refresh the game or browser, restart device, and report the issue if persistent.
How to report a game error?
Contact support with details about the error including game name and the issue encountered.
Why did my winnings disappear after a crash?
Contact support to investigate if winnings were lost due to technical errors.
Game sound not working - what to do?
Check device volume, game settings, and update/remove browser plugins.
Game lagging or freezing - how to fix?
Close other applications, check internet speed, and clear cache.
Why isn't my bet being counted?
Verify bet acceptance, wager limits, and game status; contact support if unresolved.
How to check game round results?
Game round results can usually be reviewed in game history or account history sections.
What to do if the game is not responding?
Reload the game, check internet connection, or contact support for assistance.
Why are some games unavailable?
Game restrictions can be due to geographic location, licensing, or platform maintenance.
How to clear cache for better game performance?
Clear browser cache via settings or app data on devices.
Problems with game display on mobile device?
Ensure app/browser is updated, clear cache, and adjust device settings.
What to do if bonus didn't activate?
Check bonus terms and eligibility; contact support to report activation issues.
How to check bonus wagering requirements?
Wagering requirements are listed in bonus terms and conditions on the website.
Why aren't bonus points being credited?
Points may take time to process; check eligibility and contact support if delayed.
How to participate in tournaments and promotions?
Register and follow instructions on the promotions page; terms apply.
What to do if promo code doesn't work?
Verify code validity and terms; contact support for assistance.
Why is Live Casino unavailable?
Could be due to maintenance, network issues, or geographic restrictions.
Problems with video streaming in live games?
Check internet speed, device compatibility, and browser settings.
How to report a technical glitch?
Contact support via live chat or email with full details.
What to do if the website won't load?
Clear cache, try another browser or device, and check internet connection.
Browser compatibility issues?
Use recommended browsers such as Chrome or Firefox; update to latest versions.
How to update Flash Player or other plugins?
Most games use HTML5; if needed, update plugins via official sites.
What to do with slow website loading?
Clear cache, disable extensions, and check network speed.
How to get technical support for games?
Contact customer support through live chat or email for game issues.