How to contact the casino support service?
You can contact Boka Casino support primarily via 24/7 live chat for instant assistance or by sending an email to [email protected]. Phone support is also available at +35627781412.
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What contact methods are available for customers?
Live chat 24/7, email, telephone.
Casino website
https://bokacasino.com
Gaming license
Licensed by the Malta Gaming Authority (MGA), license number MGA/B2C/486/2018, valid until December 12, 2028.
Casino headquarters location
Malta (owned by Romix Limited, company registration number C83207)
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, live chat is available 24/7 with immediate response times.
Is there a contact form on the website?
No verified information about a specific contact form; typically online casinos provide either live chat or direct email contacts.
Technical support email
VIP support email
No specific VIP support email publicly available; generally VIP support may be accessible through live chat or dedicated VIP support channels.
Complaints email
No separate complaints email publicly disclosed; complaints can usually be handled via the main support email or live chat.
Finance department email
No specific finance department email publicly available; financial inquiries are commonly managed through general support.
Security service email
No dedicated security email found; security concerns typically directed to general support or through internal protocols.
Support hotline phone number
+35627781412
VIP line for premium customers
No dedicated VIP phone line publicly listed.
Separate complaint line
No separate complaint phone line publicly listed.
Technical support
Available 24/7 via live chat and email; phone support also provided.
Financial department
Contactable through general support channels (email or phone).
Security service
No direct contact details publicly listed; security issues handled through main support.
Telegram support account
No verified Telegram support account found.
WhatsApp support account
No verified WhatsApp support account found.
Viber support account
No verified Viber support account found.
WeChat support account
No verified WeChat support account found.
Facebook page
No verified official Facebook page URL available.
Instagram page
No verified official Instagram account URL available.
Twitter/X page
No verified official Twitter/X account URL available.
LinkedIn page
No verified official LinkedIn page URL available.
YouTube channel
No verified official YouTube channel URL available.
Telegram channel
No verified official Telegram channel URL available.
Discord server
No verified official Discord server information available.
Are there video calls with consultants?
No verified information about video call support availability.
Is there a ticket system (helpdesk)?
No explicit information about a ticket system; many casinos integrate ticketing within their email or live chat support.
Is there a mobile app with support chat?
No confirmed mobile app with support chat functionality.
Are push notifications supported?
No verified information about push notification support.
Is SMS support available?
No confirmed SMS support availability.
Can I request a callback?
No verified callback service information.
Are there forums or communities related to this casino?
No official forums or community platforms identified.
Is there a mobile app for contacting support?
No dedicated support app found.
Are Zoom/Teams consultations possible?
No verified support for Zoom or Teams consultations.
Is support available on weekends and holidays?
Support is available 24/7 including weekends and holidays.
What are the support service operating hours?
24 hours a day, 7 days a week.
Supported languages
English, Portuguese, Russian, German, Finnish, Polish, Norwegian, Hungarian.
Service regions
The casino serves multiple regions; restrictions apply in some countries. Supports players from Europe and other regulated markets.
Can I contact support without registration?
Generally, live chat and email support can be accessed without registration for pre-registration queries.
Can I send documents through chat?
No explicit information; usually documents are uploaded via secure accounts rather than chat.
Privacy policy link
https://bokacasino.com/privacy-policy
Terms of service link
https://bokacasino.com/terms-and-conditions
What to do if I forgot my account password?
Use the "Forgot Password" feature on the website to receive a password reset link via registered email.
How to restore access to a blocked account?
Contact customer support with verification documents to request account review and restoration.
Why is my account blocked?
Accounts may be blocked due to suspicious activity, verification failure, or breach of terms.
How to change profile information?
Log into your account and update profile data in the account settings section; some changes may require support assistance.
What to do if I suspect my account has been hacked?
Immediately contact support to secure the account and follow their instructions for recovery.
How to set up two-factor authentication?
No specific info for Boka Casino; industry practice is enabling 2FA in account security settings if offered.
Why am I not receiving SMS confirmation codes?
Possible reasons include incorrect phone number, carrier issues, or system delays. Contact support if problem persists.
How to delete my casino account?
Contact customer support with a deletion request; account removal usually requires identity verification.
What to do if I can't log into my account?
Check credentials, reset password if needed, clear browser cache or try different browser/device; contact support if issues persist.
How to check account login history?
Access account security or settings section; some casinos provide login history or session logs there.
Why is document verification required?
Verification complies with KYC regulations to ensure identity and prevent fraud.
What documents are needed for verification?
Typically a government-issued ID, proof of address (utility bill or bank statement), and sometimes proof of payment method.
How long does document verification take?
Verification usually takes between a few hours to 48 hours depending on workload.
What to do if documents are rejected?
Resubmit clear, valid documents as per the instructions from support.
How to upload documents for verification?
Upload via secured section in your player account or as instructed by customer support.
Why does my account require additional verification?
Additional checks may be triggered by large transactions, unusual activity, or regulatory requirements.
Can I have multiple accounts?
Most casinos prohibit multiple accounts to prevent abuse.
How to report suspicious activity?
Contact customer support immediately via live chat or email with details.
What to do if I lose access to my email?
Contact support providing identity verification to update your email.
How to change phone number in my account?
Update phone number in account settings or contact support for assistance.
Why are my account functions limited?
Limitations can result from incomplete verification, self-exclusion, or regulatory restrictions.
How to set deposit limits?
Contact support to set deposit limits, or adjust limits if the option is available in your account settings.
What is self-exclusion and how to activate it?
A responsible gaming tool allowing players to exclude themselves from playing for a set time; activation via account settings or support request.
How to temporarily freeze my account?
Contact support to request temporary account suspension or freeze.
What to do if I suspect fraud?
Report immediately to support with necessary details for investigation.
Why is my deposit not going through?
Could be due to payment method issues, account restrictions, or technical errors.
How long does withdrawal processing take?
Usually between 24 to 72 hours depending on verification and payment method.
What fees are charged for transactions?
Generally, no fees charged by casinos; third-party provider fees may apply.
Why was my withdrawal request declined?
Common reasons include incomplete verification, exceeding limits, or suspicious activity.
What deposit methods are available?
Visa Debit, Mastercard Debit, Neteller, ecoPayz, MiFinity, Trustly, Skrill, Interac, Klarna, CashtoCode and more.
What are the minimum and maximum deposit amounts?
Minimum is typically around €20; maximum varies by payment method and account status.
Maximum deposit amount
Varies by method, generally aligned with regulatory limits.
How to cancel a withdrawal request?
Contact customer support as soon as possible to request cancellation.
Why is my withdrawal taking so long to process?
Delays may occur due to verification, high volume of requests, or banking processing times.
Can I withdraw to a different card?
Usually withdrawals must be made to the original deposit method, but contact support for exceptions.
What to do if money was debited but not credited?
Contact support with transaction details for resolution.
How to check the status of a financial transaction?
Use your account transaction history or contact support.
Why are financial operations blocked?
Blocks may occur due to regulatory checks, suspicious activity, or pending verification.
What documents are needed for large withdrawals?
Enhanced verification documents such as proof of income or source of funds may be requested.
Are there withdrawal limits?
Yes, daily and monthly withdrawal limits apply.
How do refunds work?
Refunds are processed back to original payment method or as a credit depending on circumstances.
What to do with failed payments?
Contact support to investigate and resolve.
Can I change the withdrawal method?
Usually no; withdrawals follow deposit methods unless otherwise authorized.
Why is proof of funds source required?
To comply with anti-money laundering regulations and verify legitimacy of funds.
How to get a financial transaction statement?
Request through customer support or download from account.
What to do if a payment is stuck?
Contact support with transaction ID for assistance.
What currencies does the casino accept?
EUR, CAD, USD, NOK, PLN, RUB, HUF, INR, NZD among others.
Is there currency conversion?
Currency conversion is supported; rates depend on payment provider.
How do cryptocurrency payments work?
No specific info; generally require supported wallets and follow casino cryptocurrency policies.
What to do with payment system errors?
Report immediately to support with error details.
Can I return an erroneous deposit?
Contact support promptly to request reversal or correction.
Why won't the game load?
Possible causes include browser issues, network problems, or game server errors.
What to do when there's a game crash?
Refresh game, clear cache, or contact support if issue persists.
How to report a game error?
Use live chat or email to inform support with details.
Why did my winnings disappear after a crash?
Contact support immediately for investigation and resolution.
Game sound not working - what to do?
Check device settings, browser permissions, or try another browser.
Game lagging or freezing - how to fix?
Close other apps, check internet connection, clear cache.
Why isn't my bet being counted?
May be due to game rules, bet limits, or technical faults; contact support for assistance.
How to check game round results?
Results are typically displayed in game history or logs.
What to do if the game is not responding?
Refresh or reload game; contact support if continuing.
Why are some games unavailable?
Geographic restrictions or maintenance.
How to clear cache for better game performance?
Clear browser cache and cookies or use a different browser.
Problems with game display on mobile device?
Update app/browser, clear cache, or contact support.
What to do if bonus didn't activate?
Contact live chat or support email promptly with details.
How to check bonus wagering requirements?
Review bonus terms on website or ask support.
Why aren't bonus points being credited?
May be due to terms not met or system delay; contact support.
How to participate in tournaments and promotions?
Register and follow event rules; details on promotions page.
What to do if promo code doesn't work?
Verify code validity and terms; contact support if problem persists.
Why is Live Casino unavailable?
May be due to maintenance, user location, or technical issues.
Problems with video streaming in live games?
Check internet speed, device compatibility; contact support if issue continues.
How to report a technical glitch?
Use live chat or email with detailed description.
What to do if the website won't load?
Check internet, try different browser/device; contact support if unresolved.
Browser compatibility issues?
Use supported browsers and update them regularly.
How to update Flash Player or other plugins?
Follow vendor instructions; Flash Player is largely deprecated.
What to do with slow website loading?
Clear cache, use wired internet, close background apps.
How to get technical support for games?
Contact support via live chat or email for game-specific issues.