How to contact the casino support service?
Customers can contact Bongobongo Casino support via live chat on the website, email, and phone calls for immediate assistance. Support is available 24/7 to address inquiries and issues.
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What contact methods are available for customers?
Live chat, email, phone calls, WhatsApp, Telegram, and social media platforms including Facebook.
Casino website
https://bongobongo.bet
Casino launch date
Exact launch date is not publicly verified; however, Bongobongo has been operating for several years, with some sources indicating establishment from as early as 2005.
Gaming license
Bongobongo Casino holds a gaming license issued by the Curacao Gaming Authority and also local licenses such as the Betting Control & Licensing Board of Kenya and other national regulators in East Africa.
Casino headquarters location
Bongobongo’s Uganda office is located at Nakawa Business Park, Block B, 6th Floor, P.O. Box 112858, Kampala, Uganda.
License jurisdiction
Curacao Gaming Authority and Kenyan Betting Control & Licensing Board, among other East African jurisdictions where it operates.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Live chat is available on the website. It operates 24/7 with fast response times typically under 2 minutes during daytime, though in some regions occasional slower responses may occur.
Is there a contact form on the website?
There is no widely reported dedicated contact form on the website; primary contact methods are live chat, email, and phone.
Technical support email
[email protected] (general support including technical inquiries handled here)
VIP support email
No specific VIP support email publicly listed; VIP customers generally receive dedicated support via private channels.
Complaints email
No dedicated complaints email publicly available; customers can use the general support email for complaints.
Finance department email
Not publicly specified; financial inquiries are usually handled through general support email.
Security service email
No publicly available dedicated security email.
Support hotline phone number
+254 0111 022 201 and +254 0793 480 703 (Kenya numbers)
VIP line for premium customers
Not explicitly listed publicly.
Separate complaint line
No dedicated complaint phone line reported.
Technical support
Available through live chat, email, and phone during regular hours; issues typically resolved through these channels.
Financial department
Contact via general support email and phone support; detailed financial queries handled by specialist teams internally.
Security service
Security-related issues are generally routed through the main support contacts; no separate publicly listed contact.
Telegram support account
Telegram chat option is offered as part of live support channels.
WhatsApp support account
Yes, WhatsApp support is available for customer inquiries.
Viber support account
Not publicly confirmed.
WeChat support account
No publicly available WeChat support.
Facebook page
https://www.facebook.com/bongobongo
Instagram page
Not clearly confirmed; some social presence is indicated but exact official URL not publicly verified.
Twitter/X page
Not publicly verified with official URL.
LinkedIn page
No official LinkedIn company page found publicly.
YouTube channel
No official YouTube channel publicly listed.
Telegram channel
Telegram support is linked for chat but no specific channel URL publicly listed.
Discord server
No official Discord server information available.
Are there video calls with consultants?
Video call support is not typically offered by the casino.
Is there a ticket system (helpdesk)?
No clear public indication of a formal ticket system; support mainly via live chat and email.
Is there a mobile app with support chat?
The Bongobongo platform includes a mobile-friendly site and app, which integrates live chat support.
Are push notifications supported?
Likely supported if using mobile app, as industry standard for updates and promotions.
Is SMS support available?
Yes, SMS support with a designated number 29646 in Kenya is available.
Can I request a callback?
Callback service availability is not widely advertised.
Are there forums or communities related to this casino?
No official forums hosted by the casino; communities may exist on social media platforms.
Is there a mobile app for contacting support?
Support chat is accessible via the mobile app but no separate app just for support.
Are Zoom/Teams consultations possible?
No public indication of Zoom or Teams video consultations.
Is support available on weekends and holidays?
Support is available 24/7 including weekends and holidays via live chat and phone.
What are the support service operating hours?
Officially 24/7 support via chat and phone for most regions.
Supported languages
Customer support is offered in multiple languages covering local languages and English, over ten languages reportedly.
Service regions
Support caters primarily to Kenya, Uganda, Tanzania, Zambia, and other East African countries.
Can I contact support without registration?
Yes, support can be contacted without requiring registration.
Can I send documents through chat?
Document upload capability is generally available via live chat or email for verification.
Privacy policy link
https://bongobongo.bet/privacy-policy
Terms of service link
https://bongobongo.bet/terms-and-conditions
What to do if I forgot my account password?
Use the "Forgot Password" option on the login page to reset your password via email or SMS confirmation.
How to restore access to a blocked account?
Contact customer support with verification documents; support reviews and reinstates access after investigation.
Why is my account blocked?
Common reasons include suspected fraud, breach of terms, verification failures, or self-exclusion activation.
How to change profile information?
Profile updates can be made in the account settings or via support request.
What to do if I suspect my account has been hacked?
Immediately change your password and contact support to secure and investigate the account.
How to set up two-factor authentication?
Two-factor authentication setup is done through the account security settings if available.
Why am I not receiving SMS confirmation codes?
Possible reasons include network issues, incorrect phone number, or service provider blocking; check and contact support.
How to delete my casino account?
Contact customer support to request account deletion subject to verification.
What to do if I can't log into my account?
Check credentials, reset password if needed, and contact support if problems persist.
How to check account login history?
Login history is accessed from account security settings or by request to support.
Why is document verification required?
Verification is required for regulatory compliance, fraud prevention, and responsible gambling.
What documents are needed for verification?
Typically government-issued ID, proof of address, and payment method verification documents.
How long does document verification take?
Verification usually completes within 24-72 hours depending on document clarity and workload.
What to do if documents are rejected?
Resubmit clear, valid documents or contact support for guidance.
How to upload documents for verification?
Upload via your account verification section or send via email to support.
Why does my account require additional verification?
Additional checks are prompted by large transactions, suspicious activity, or regulatory requirements.
Can I have multiple accounts?
Multiple accounts are generally prohibited by casino policies to prevent abuse.
How to report suspicious activity?
Notify support immediately via live chat, email, or phone.
What to do if I lose access to my email?
Contact support with identity verification to update your registered email.
How to change phone number in my account?
Update through account settings or through support assistance with verification.
Why are my account functions limited?
Account restrictions may be due to pending verification, compliance issues, or responsible gambling limits.
How to set deposit limits?
Deposit limits can be set in account settings or requested via support for responsible gambling.
What is self-exclusion and how to activate it?
Self-exclusion temporarily blocks your access to gambling to support responsible play, activated via account settings or support.
How to temporarily freeze my account?
Account freeze requests are made through customer support.
What to do if I suspect fraud?
Report immediately to support for investigation and account safeguarding.
Why is my deposit not going through?
Deposits can fail due to payment method issues, bank restrictions, or system errors; verify details and retry or contact support.
How long does withdrawal processing take?
Withdrawals typically process within 24 to 72 hours depending on method and verification.
What fees are charged for transactions?
Transaction fees vary by payment method; many casinos do not charge fees but third-party fees may apply.
Why was my withdrawal request declined?
Common reasons include pending verification, exceeding limits, or suspicious activity flagged.
What deposit methods are available?
Accepted methods generally include credit/debit cards, bank transfers, e-wallets, mobile money, and cryptocurrencies.
What are the minimum and maximum deposit amounts?
Limits vary; minimum deposits are often around $1 to $10; maximum limits depend on payment method and account status.
Minimum deposit amount
Common minimum deposit is approximately $1 or local currency equivalent.
Maximum deposit amount
Varies widely but often ranges up to $10,000 or higher depending on payment method.
How to cancel a withdrawal request?
Withdrawal cancellation is subject to processing status; contact support swiftly to request cancellation.
Why is my withdrawal taking so long to process?
Delays may occur due to verification, payment processor issues, or compliance checks.
Can I withdraw to a different card?
Withdrawals usually must be to the same method/account used for deposit unless otherwise approved.
What to do if money was debited but not credited?
Contact support with transaction details for investigation and resolution.
How to check the status of a financial transaction?
Check account transaction history or contact support for updates.
Why are financial operations blocked?
Blocks may be due to regulatory compliance, verification issues, or suspicious activity.
What documents are needed for large withdrawals?
Additional proof of identity, source of funds, and payment method documents.
Are there withdrawal limits?
Yes, withdrawal limits are imposed for compliance and risk management.
How do refunds work?
Refunds are processed back to the original payment method after review.
What to do with failed payments?
Retry payment or contact support for assistance.
Can I change the withdrawal method?
Changes are typically restricted; discuss with support for exceptional cases.
Why is proof of funds source required?
To comply with anti-money laundering regulations and ensure legitimacy of transactions.
How to get a financial transaction statement?
Request via customer support or download from account if available.
What to do if a payment is stuck?
Contact support with payment details to resolve.
What currencies does the casino accept?
Commonly accepted currencies include USD, EUR, GBP, KES, UGX, and cryptocurrencies.
Is there currency conversion?
Currency conversion is available with standard exchange rates, sometimes with fees.
How do cryptocurrency payments work?
Crypto deposits and withdrawals are managed through wallet addresses with real-time rate conversions.
What to do with payment system errors?
Contact support immediately with error details for assistance.
Can I return an erroneous deposit?
Erroneous deposits can be reversed upon request to support.
Why won't the game load?
Game loading issues are often due to browser cache, internet connection, or device compatibility.
What to do when there's a game crash?
Refresh browser or app, clear cache, and contact support if persistent.
How to report a game error?
Use live chat or email support with detailed descriptions.
Why did my winnings disappear after a crash?
Report immediately to support for investigation and recovery.
Game sound not working - what to do?
Check device volume and browser settings; refresh game or app.
Game lagging or freezing - how to fix?
Close background apps, improve internet connection, or clear cache.
Why isn't my bet being counted?
Verify wager rules and bet acceptance; contact support if issue persists.
How to check game round results?
Results are accessible in game history or by contacting support.
What to do if the game is not responding?
Reload the game or restart device and report to support if unresolved.
Why are some games unavailable?
Availability depends on regional restrictions, licensing, or provider issues.
How to clear cache for better game performance?
Clear browser or app cache through settings.
Problems with game display on mobile device?
Update app/browser, clear cache, or switch device.
What to do if bonus didn't activate?
Check terms, eligibility, and contact support to resolve.
How to check bonus wagering requirements?
Accessible through promotion terms or support.
Why aren't bonus points being credited?
Delays or ineligibility may apply; confirm with support.
How to participate in tournaments and promotions?
Register and follow promo instructions; details available on site.
What to do if promo code doesn't work?
Verify code validity and contact support for assistance.
Why is Live Casino unavailable?
Could be due to maintenance, regional restrictions, or connectivity issues.
Problems with video streaming in live games?
Ensure stable internet and updated browser/app; contact support if issues persist.
How to report a technical glitch?
Report through live chat or email with detailed information.
What to do if the website won't load?
Check internet, clear browser cache, or try different browser/device.
Browser compatibility issues?
Use recommended browsers and update to latest versions.
How to update Flash Player or other plugins?
Most games use HTML5 now; for plugins, follow specific software update procedures.
What to do with slow website loading?
Clear cache, disable extensions, or use wired internet connection.
How to get technical support for games?
Contact support via live chat or email with game details for troubleshooting.