How to contact the casino support service?
BonkersBet Casino primarily offers customer support through live chat available during set hours and email support for 24/7 assistance.
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What contact methods are available for customers?
Live chat during business hours, email support 24/7.
Casino website
https://a1.bonkersbet.com
Gaming license
Licensed by the Government of Curacao, license number 8048/JAZ.
Casino headquarters location
Heelsumstraat 51, E-Commerce Park, Vredenburg, Curacao.
License jurisdiction
Curacao
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
There is live chat available Monday to Friday from 10 am to 10 pm CET, and Saturday from 2 pm to 10 pm CET. It is not 24/7, but response times in chat are usually quick.
Is there a contact form on the website?
No verified information about a contact form on the website. Generally, many licensed casinos provide a contact form usually found in the support or contact section on the website.
Technical support email
VIP support email
No verified specific VIP support email available.
Complaints email
No verified separate complaints email; usually complaints can be sent to the general support email or through official complaint procedures on the site.
Finance department email
No verified dedicated finance department email available.
Security service email
No verified dedicated security service email available.
Support hotline phone number
No verified customer support phone number is publicly available.
VIP line for premium customers
No verified dedicated VIP phone line found.
Separate complaint line
No verified dedicated complaints phone line found.
Technical support
Available via email ([email protected]) and live chat during business hours.
Financial department
No verified dedicated contact details; typically financial inquiries handled through general support.
Security service
No verified direct contact details; security issues are generally addressed via email support.
Telegram support account
No verified official Telegram support account.
WhatsApp support account
No verified official WhatsApp support account.
Viber support account
No verified official Viber support account.
WeChat support account
No verified official WeChat support account.
Facebook page
No publicly verified official Facebook page URL found.
Instagram page
No publicly verified official Instagram account URL found.
Twitter/X page
No publicly verified official Twitter/X account URL found.
LinkedIn page
No publicly verified official LinkedIn company page URL found.
YouTube channel
No publicly verified official YouTube channel URL found.
Telegram channel
No verified official Telegram channel URL found.
Discord server
No verified official Discord server information.
Are there video calls with consultants?
No verified availability of video calls with consultants.
Is there a ticket system (helpdesk)?
No confirmed ticket system; many casinos use email and live chat for support instead.
Is there a mobile app with support chat?
No verified dedicated mobile app with support chat; casino website is mobile-optimized for browser use.
Are push notifications supported?
No verified information about push notifications support.
Is SMS support available?
No verified SMS support for customer service.
Can I request a callback?
No verified callback service available.
Are there forums or communities related to this casino?
No official forums or community platforms verified.
Is there a mobile app for contacting support?
No verified dedicated support app.
Are Zoom/Teams consultations possible?
No verified Zoom or Teams consultation support.
Is support available on weekends and holidays?
Live chat support is available Saturdays 2 pm to 10 pm CET; no certified 24/7 or weekend coverage including holidays.
What are the support service operating hours?
Live chat Monday to Friday 10 am - 10 pm CET, Saturday 2 pm - 10 pm CET; email support 24/7.
Supported languages
English and German.
Service regions
Not fully specified; some countries restricted (e.g. USA, Belgium, France, Denmark, Hungary, Iran, Indonesia, Italy, Israel, Spain, Romania, Portugal, Ukraine, Asia generally).
Can I contact support without registration?
Generally, online casinos require registration for full support access, but email inquiries may be possible without account login.
Can I send documents through chat?
No verified document upload via chat; document uploads usually done through account verification portals.
Privacy policy link
Privacy policy is typically available at https://a1.bonkersbet.com/privacy or similar but not explicitly verified.
Terms of service link
Terms of service usually found at https://a1.bonkersbet.com/terms but not explicitly verified.
What to do if I forgot my account password?
Request password reset via the casino website’s "Forgot Password" feature, typically by email.
How to restore access to a blocked account?
Contact customer support via email or live chat to verify identity and request account reinstatement.
Why is my account blocked?
Common reasons include fraud suspicion, failed verification, breach of terms, or self-exclusion.
How to change profile information?
Profile changes usually done via account settings after login; some changes may require support contact.
What to do if I suspect my account has been hacked?
Immediately contact customer support via email or chat, change passwords, and enable any available two-factor authentication.
How to set up two-factor authentication?
No verified 2FA feature; general best practice is to enable if offered through account security settings.
Why am I not receiving SMS confirmation codes?
Possible reasons include network issues, wrong phone number, or service provider delays; contact support.
How to delete my casino account?
Submit a request to customer support via email requesting account closure; some jurisdictions require manual confirmation.
What to do if I can't log into my account?
Use password recovery options and contact support for assistance if issues persist.
How to check account login history?
Some casino platforms provide login history in account settings; if not, request details from support.
Why is document verification required?
To comply with KYC (Know Your Customer) regulations, prevent fraud, and ensure player identity.
What documents are needed for verification?
Typically government-issued ID (passport, driver’s license), proof of address (utility bill), and sometimes payment verification.
How long does document verification take?
Usually within 24 to 72 hours depending on casino workload.
What to do if documents are rejected?
Resubmit clearer, valid documents or contact support for clarification.
How to upload documents for verification?
Typically through the account’s verification section or by email if instructed by support.
Why does my account require additional verification?
Due to high withdrawal amounts, suspicious activity, or regulatory requirements.
Can I have multiple accounts?
Most casinos prohibit multiple accounts per player; violating this policy risks account closure.
How to report suspicious activity?
Contact support immediately via email or live chat with details.
What to do if I lose access to my email?
Update email via support after verifying your identity.
How to change phone number in my account?
Change in account settings or submit request through support.
Why are my account functions limited?
Due to pending verification, suspected fraud, or self-exclusion status.
How to set deposit limits?
Deposit limits can usually be set in account responsible gambling settings.
What is self-exclusion and how to activate it?
Self-exclusion is a responsible gambling tool to block access temporarily or permanently; activate via account settings or support.
How to temporarily freeze my account?
Request account freeze via support or use self-exclusion tools on the site.
What to do if I suspect fraud?
Report immediately to support with all relevant details.
Why is my deposit not going through?
Common reasons include payment method issues, insufficient funds, or verification problems.
How long does withdrawal processing take?
Generally 24-72 hours after approval.
What fees are charged for transactions?
Usually deposits are free; withdrawals may have small fees depending on method.
Why was my withdrawal request declined?
Reasons include failed verification, suspicious activity, or exceeding limits.
What deposit methods are available?
Visa, MasterCard, Skrill, Neteller, Paysafecard, bank transfer.
What are the minimum and maximum deposit amounts?
Minimum deposit typically €10; maximum depends on account status.
Maximum deposit amount
Not explicitly specified; varies by payment method and player status.
How to cancel a withdrawal request?
Contact support immediately to request cancellation.
Why is my withdrawal taking so long to process?
Possible reasons include manual review, bank delays, or documentation verification.
Can I withdraw to a different card?
Usually withdrawals must be made to the original deposit method for security reasons.
What to do if money was debited but not credited?
Contact support with transaction details for investigation.
How to check the status of a financial transaction?
Via account transaction history and by contacting support.
Why are financial operations blocked?
Due to verification issues, suspicious activity, or regulatory compliance.
What documents are needed for large withdrawals?
ID, proof of address, proof of source of funds.
Are there withdrawal limits?
Yes, limits vary by player status and payment method.
How do refunds work?
Refunds usually processed by support upon request if applicable.
What to do with failed payments?
Retry payment or contact support for assistance.
Can I change the withdrawal method?
Typically no, withdrawals must go to the deposit method.
Why is proof of funds source required?
To comply with anti-money laundering regulations.
How to get a financial transaction statement?
Request from support or download from account if available.
What to do if a payment is stuck?
Contact support with payment details.
What currencies does the casino accept?
Euros and several other major currencies; specifics vary.
Is there currency conversion?
Currency conversion usually available with applicable exchange rates.
How do cryptocurrency payments work?
No verified information on cryptocurrency payments at BonkersBet.
What to do with payment system errors?
Contact support for help resolving payment errors.
Can I return an erroneous deposit?
Contact support promptly to resolve erroneous deposits.
Why won't the game load?
Could be browser issues, internet connection, or server problems.
What to do when there's a game crash?
Refresh the game, clear cache, or contact support if issues persist.
How to report a game error?
Use live chat or email support to report.
Why did my winnings disappear after a crash?
Report immediately to support for game session investigation.
Game sound not working - what to do?
Check device volume and browser settings; refresh or try another device.
Game lagging or freezing - how to fix?
Clear browser cache, check internet speed, or try another device/browser.
Why isn't my bet being counted?
Could be due to game round timing or technical glitches; contact support.
How to check game round results?
Usually provided within the game interface or support can assist.
What to do if the game is not responding?
Refresh page, clear cache, or contact support.
Why are some games unavailable?
Geographic restrictions or technical issues.
How to clear cache for better game performance?
Clear browser cache and cookies via browser settings.
Problems with game display on mobile device?
Ensure updated browser, clear cache, or try another device.
What to do if bonus didn't activate?
Contact support with bonus details for resolution.
How to check bonus wagering requirements?
Found in bonus terms and conditions on the website.
Why aren't bonus points being credited?
Possible delays or unmet wagering conditions; contact support.
How to participate in tournaments and promotions?
Register and follow promotion terms on the casino website.
What to do if promo code doesn't work?
Check code validity, terms, and contact support.
Why is Live Casino unavailable?
Geographical restrictions or technical issues.
Problems with video streaming in live games?
Check internet connection and device compatibility.
How to report a technical glitch?
Via live chat or email support.
What to do if the website won't load?
Check internet connection, browser compatibility, or try a different device.
Browser compatibility issues?
Use recommended browsers and keep them updated.
How to update Flash Player or other plugins?
Generally no longer needed; use HTML5 compatible browsers.
What to do with slow website loading?
Clear cache, check internet speed, or try another browser.
How to get technical support for games?
Contact customer support via live chat or email.