The primary way to contact Boom Casino support is through live chat available on the website and email support. Live chat is preferred for quick assistance, while email can be used for more detailed inquiries.
Live chat, email, and a comprehensive FAQ section for self-help.
https://www.boomcasino.com
Boom Casino was launched in 2020.
Licensed and regulated by the Malta Gaming Authority (MGA).
Level 0, Spinola Park, Triq Mikiel Ang Borg, St Julians SPK 1000, Malta.
Malta (Malta Gaming Authority).
Yes, live chat is available on Boom Casino’s website. It operates daily between 09:00 and 00:00 (Malta time), not 24/7, with typical response times under 10 minutes.
There is no specific mention of a dedicated contact form; contact is primarily via live chat and email.
No specific VIP support email publicly listed; VIP support is typically handled by the VIP team through personal contacts.
No separate complaints email known; general support email can be used for complaints: [email protected]
No distinct finance department email publicly available; inquiries typically handled via main support email.
No public security contact email listed.
Boom Casino does not provide a customer support phone number.
No dedicated VIP phone line is publicly available.
No separate complaint phone line is available.
Technical support is available via live chat during operating hours and email support for issues outside chat hours.
Financial inquiries are handled via the support email; no dedicated contact line is listed.
Security-related issues can be reported via the general support email.
No official Telegram support account publicly available.
No official WhatsApp support account publicly available.
No official Viber support account publicly available.
No official WeChat support account publicly available.
Boom Casino does not have a prominent official Facebook page for support communications.
No official Instagram account dedicated to Boom Casino support is publicly known.
No official Twitter or X account for Boom Casino support is listed.
There is no dedicated LinkedIn company page for Boom Casino support.
No official YouTube channel for Boom Casino support has been identified.
No official Telegram channel exists for Boom Casino support.
There is no official Discord server for Boom Casino support.
Video call support is not provided.
There is no publicly mentioned ticket system; support is managed via live chat and email.
Boom Casino does not offer a dedicated mobile app, but their website is mobile-friendly and live chat support is accessible via mobile browsers.
Push notifications for customer communications are not mentioned.
SMS support is not available.
Callback service is not offered.
There are no official forums or community platforms associated with Boom Casino.
There is no dedicated mobile app solely for contacting support.
Video consultations via Zoom or Teams are not supported.
Support is available 7 days a week from 09:00 to 00:00, including weekends and holidays.
Daily from 09:00 to 00:00 (Malta local time).
Support is available in English and several other languages (more than five languages) to cover Boom Casino's international player base.
Boom Casino serves customers internationally, with some country restrictions; primarily players from supported jurisdictions such as Malta and parts of Europe.
Yes, live chat is accessible to both registered players and guests without account registration.
Document upload through chat is not reported; documents for verification are usually submitted via email.
https://www.boomcasino.com/en-US/privacy-policy
https://www.boomcasino.com/en-US/terms-and-conditions
Use the "Forgot Password" link on the login page to receive an email with instructions to reset your password.
Contact support via live chat or email, provide requested verification documents, and follow their account review process.
Common reasons include suspicion of fraud, violation of terms, failed verification, or irregular account activity.
Profile updates are typically done through the account settings page after login, or by contacting customer support for assistance.
Immediately contact support via live chat or email, change passwords, and follow security guidance from the support team.
This feature is commonly recommended for account security but is not publicly confirmed available on Boom Casino; check account settings or contact support.
Possible reasons include incorrect phone number, network issues, or carrier blocks; confirm details with support.
Request account closure through customer support, complying with identity verification and responsible gaming policies.
Verify credentials, reset password if needed, check for any restrictions, and contact support if problems persist.
Some casinos provide login history in account settings; if unavailable, contact support to request this information.
Verification ensures compliance with anti-money laundering laws, age verification, and account security.
Typically, government-issued ID (passport, ID card, driver’s license), proof of address (utility bill, bank statement), and sometimes proof of income.
Verification processing usually takes between 24 to 72 hours depending on the volume and document clarity.
Resubmit clearer, valid, and requested documents; contact support for specific rejection reasons and guidance.
Upload documents via the account verification section on the website or send them via the dedicated email provided.
Additional checks may be triggered by large transactions, suspicious activity, or regulatory requirements.
Multiple accounts per player are generally prohibited by casino policy to prevent fraud and bonus abuse.
Report suspicious activity immediately to support via live chat or email with detailed information.
Contact support promptly to verify your identity and update your email address linked to the account.
Phone number can be updated in account settings or by contacting support with verification.
Limitations may result from pending verification, self-exclusion, regulatory restrictions, or account reviews.
Deposit limits can typically be set in responsible gaming or account settings for player control over spending.
Self-exclusion is a responsible gaming tool to block access for a set period; can be activated via account settings or support request.
Account freeze or time-out options are available through responsible gaming controls or support assistance.
Report suspected fraud immediately through support to initiate investigation and secure your account.
Deposit failures may arise from payment method issues, insufficient funds, or account restrictions.
Withdrawals typically process within 24 hours after verification; bank transfers may take longer (up to several days).
Most casinos, including Boom, do not charge fees, but payment providers may impose charges.
Reasons include failed verification, suspicious activity, or payment method restrictions.
Boom Casino supports credit/debit cards, e-wallets, bank transfers, and cryptocurrencies depending on the region.
Minimum deposits typically start around 10 EUR or equivalent; maximum limits vary by payment method.
Usually 10 EUR or equivalent.
Variable by payment method; no exact publicly stated maximum.
Contact support quickly to request cancellation before processing begins.
Delays can be due to verification requirements, payment provider delays, or high volume periods.
Withdrawals generally must be made to the same payment method used for deposit to comply with regulations.
Report immediately to support with transaction details for resolution.
Check transaction status in account history or contact support for updates.
Financial blocks often result from failed verification, suspicious activity, or regulatory holds.
Additional proof of income, source of funds, and identity verification may be requested.
Yes, withdrawal limits apply and are specified in casino terms.
Refunds are processed according to the payment method and usually appear within a few business days.
Contact support to resolve payment issues and try alternative methods if needed.
Generally not allowed once withdrawal is requested; changes must be made before request.
To comply with anti-money laundering regulations and verify the legitimacy of funds.
Request a statement from support providing your account details.
Contact support with payment details to investigate and resolve the issue.
Common accepted currencies include EUR, USD, GBP, and others depending on region.
Currency conversion is available for players depositing in non-supported currencies, usually at market rates with possible fees.
Players can deposit and withdraw using cryptocurrencies where supported, with transactions confirmed on blockchain.
Troubleshoot payment method, try a different option, or contact support for help.
Contact support immediately for assistance with mistaken deposits.
Game loading issues may be due to browser compatibility, internet connection, or technical maintenance.
Refresh the game, clear cache, or contact support if the issue persists.
Report errors via customer support chat or email with details and screenshots if possible.
Contact support to review game logs and resolve any discrepancies.
Check device volume, browser settings, and game audio options.
Clear cache, reduce browser tabs, check internet speed, or switch devices.
Possible disconnection or game error; report to support with details.
Results can be checked in game history or round summary screens.
Reload the game or contact support if problem persists.
Game restrictions based on jurisdiction or game provider licensing.
Clear browser cache through settings or use incognito/private mode.
Ensure device compatibility, update browser, or use supported apps/browsers.
Contact support promptly to investigate and apply missing bonuses.
Wagering terms are available in the bonus terms section or FAQ.
Ensure qualifying bets; contact support if points do not appear as expected.
Register for tournaments via the casino promotions page; check eligibility and rules.
Verify code validity and conditions; contact support for assistance.
Possible reasons include maintenance, jurisdiction restrictions, or internet connectivity.
Check internet speed, device compatibility, or clear cache.
Report glitches via live chat or email with detailed descriptions.
Check internet connection, browser updates, or try a different device/browser.
Use recommended browsers like Chrome, Firefox, Safari; ensure they are up to date.
Modern casinos do not require Flash; keep browsers updated for best compatibility.
Clear cache, reduce open tabs, or check internet speed.
Contact support via live chat or email specifying game issues.
