How to contact the casino support service?
BoomBet Casino support can be contacted primarily via live chat on their website, email, and phone. They also have an FAQ section for self-help. Support is available 24/7 with multilingual assistance.
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What contact methods are available for customers?
Live chat, email, phone support, and FAQ section.
Casino website
https://boombetcasino.com
Casino launch date
Specific launch date not publicly verified; general operations have been noted for several years as part of SSC Entertainment N.V. network.
Gaming license
Boombet Casino is operated by SSC Entertainment N.V., and currently does not hold a license from the UK Gambling Commission; previous Curacao licensing is suspected but not confirmed.
Casino headquarters location
No precise headquarters publicly verified for Boombet Casino; SSC Entertainment N.V. operates these brands, and related company offices are generally registered in Curacao.
License jurisdiction
No verified license jurisdiction currently stated; historically associated sites licensed in Curacao.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is live chat available directly on the website. Support is described as 24/7 with immediate to short response times.
Is there a contact form on the website?
No specific contact form identified publicly; primary contact methods are email, phone, and live chat.
Technical support email
[email protected] (based on typical support email patterns, as no unique technical support email is separately identified)
VIP support email
Not publicly specified; VIP support usually utilizes general support channels or dedicated contacts provided to VIP customers.
Complaints email
Not explicitly listed; complaints are generally handled through the main support email or live chat.
Finance department email
Not separately listed; financial inquiries are typically handled via the main support email or phone.
Security service email
Not publicly available; security concerns usually addressed through main support contact.
Support hotline phone number
+1 718 732 0154 (international support number identified)
VIP line for premium customers
Not publicly specified.
Separate complaint line
Not publicly specified.
Technical support
Technical support is available via live chat, email, and phone during support hours; the team helps with game issues, account problems, and troubleshooting.
Financial department
Financial inquiries are handled by support via email and phone; no dedicated financial department contact is public.
Security service
Security matters are addressed through general support as no separate security contact is public.
Telegram support account
Not publicly verified.
WhatsApp support account
Not publicly verified.
Viber support account
Not publicly verified.
WeChat support account
Not publicly verified.
Facebook page
Not explicitly identified for Boombet Casino specifically; social media presence limited or under related corporate brands.
Instagram page
Not explicitly identified.
Twitter/X page
Not explicitly identified.
LinkedIn page
https://au.linkedin.com/company/sportsbettingcomau (BoomBet associated LinkedIn page for the parent brand)
YouTube channel
Not publicly verified.
Telegram channel
Not publicly verified.
Discord server
Not publicly verified.
Are there video calls with consultants?
No evidence of video call consultation availability.
Is there a ticket system (helpdesk)?
No publicly confirmed helpdesk ticket system; live chat and email are primary support paths.
Is there a mobile app with support chat?
No dedicated mobile app with integrated support chat confirmed.
Are push notifications supported?
No publicly available information about push notifications.
Is SMS support available?
Not indicated.
Can I request a callback?
No explicit callback request service publicized.
Are there forums or communities related to this casino?
No official forums or community platforms identified.
Is support available on weekends and holidays?
Support operates seven days a week.
What are the support service operating hours?
Support team operates from 8:00 AM to 10:30 PM seven days a week in some jurisdictions; other sources mention 24/7 availability.
Supported languages
Multiple languages supported; multilingual customer service available.
Service regions
Primarily Australia and international users; serves various regions but with some restrictions based on geography.
Can I contact support without registration?
Yes, general support contact methods are open without needing an account login.
Can I send documents through chat?
Not specified; document uploads typically handled through email in most casinos.
Privacy policy link
Found on the casino website, typically at https://boombetcasino.com/privacy-policy or similar, exact URL not verified.
Terms of service link
Found on the website, usually https://boombetcasino.com/terms or similar, exact URL not verified.
What to do if I forgot my account password?
Use the "Forgot password?" link on the login page to receive a reset email.
How to restore access to a blocked account?
Contact customer support via live chat or email with ID verification to request account reinstatement.
Why is my account blocked?
Common reasons include suspected fraud, violation of terms, incomplete verification, or account abuse.
How to change profile information?
Contact support with verification or use account settings if editable; some info (e.g., email) may require support assistance.
What to do if I suspect my account has been hacked?
Immediately contact support, change passwords, enable security measures, and verify recent activity with support.
How to set up two-factor authentication?
Not specified; industry best practice is to enable 2FA in account security settings if available or request help from support.
Why am I not receiving SMS confirmation codes?
Check phone number accuracy, network issues, and SMS blocking; contact support if issue persists.
How to delete my casino account?
Contact support with identity verification requesting account closure.
What to do if I can't log into my account?
Use password recovery, check credentials, ensure no account restrictions, and contact support if unresolved.
How to check account login history?
Not typically available to players; request support assistance to provide login information.
Why is document verification required?
To comply with KYC regulations, prevent fraud, and ensure responsible gaming.
What documents are needed for verification?
Government-issued ID, proof of address, and payment method verification documents.
How long does document verification take?
Usually 24-72 hours depending on workload and document clarity.
What to do if documents are rejected?
Review rejection reason, resubmit valid and clear documents, or contact support for clarification.
How to upload documents for verification?
Typically via secure email or upload portal provided in account settings or by support instruction.
Why does my account require additional verification?
Due to high-value transactions, suspicious activity, or regulatory requirements.
Can I have multiple accounts?
Most casinos prohibit multiple accounts per player to prevent abuse.
How to report suspicious activity?
Contact support immediately with details of suspicious behavior or transactions.
What to do if I lose access to my email?
Contact support with identity verification to update account email.
How to change phone number in my account?
Request phone number update through customer support with verification.
Why are my account functions limited?
Usually due to verification pending, account restrictions, or regulatory reasons.
How to set deposit limits?
Through account settings or by request to support for responsible gaming measures.
What is self-exclusion and how to activate it?
Self-exclusion is a voluntary suspension from gaming to manage gambling behavior; activated via support or account settings.
How to temporarily freeze my account?
Contact support requesting a temporary account freeze.
What to do if I suspect fraud?
Report immediately to support with all relevant details.
Why is my deposit not going through?
Possible issues include payment method problems, limits, or technical errors; contact support for resolution.
How long does withdrawal processing take?
Typically between 48 hours and up to 15 business days depending on casino policies.
What fees are charged for transactions?
Usually no fees from casino side; payment provider fees may apply.
Why was my withdrawal request declined?
Common reasons include incomplete verification, exceeding limits, or suspicious activity.
What deposit methods are available?
Credit/debit cards (Visa, MasterCard, AMEX), e-wallets (Neteller, Skrill), Bitcoin, and others.
What are the minimum and maximum deposit amounts?
Varies by method; usually minimum deposits start at around $10-$20.
Minimum deposit amount
Around $10 (general industry standard).
Maximum deposit amount
Can vary widely; limited by casino and payment provider policies.
How to cancel a withdrawal request?
Contact support immediately; cancellation possible only if withdrawal not yet processed.
Why is my withdrawal taking so long to process?
Verification delays, banking issues, or high security checks can cause delays.
Can I withdraw to a different card?
Usually no; withdrawals must go to the same payment method used for deposit.
What to do if money was debited but not credited?
Contact support with transaction details for investigation.
How to check the status of a financial transaction?
Through your account transaction history or direct support inquiry.
Why are financial operations blocked?
Pending verification, suspicious activity, or regulatory reasons.
What documents are needed for large withdrawals?
ID, proof of address, and proof of source of funds.
Are there withdrawal limits?
Yes, casinos impose daily, weekly, or monthly withdrawal limits.
How do refunds work?
Refunds are processed to the original payment method upon request and approval.
What to do with failed payments?
Contact support with payment details to resolve issues.
Can I change the withdrawal method?
Usually no; linked to original deposit method for security.
Why is proof of funds source required?
To comply with anti-money laundering regulations.
How to get a financial transaction statement?
Request via support or download from account dashboard if available.
What to do if a payment is stuck?
Contact support immediately for assistance.
What currencies does the casino accept?
Primarily EUR and USD.
Is there currency conversion?
Yes, conversion occurs if depositing with other currencies.
How do cryptocurrency payments work?
Deposit and withdrawal via supported crypto wallets; processed through secure blockchain transactions.
What to do with payment system errors?
Contact support with error details for resolution.
Can I return an erroneous deposit?
Contact support to request return of accidental deposit.
Why won't the game load?
Check internet connection, clear cache, try another device or browser.
What to do when there's a game crash?
Refresh or restart the game; contact support if issue persists.
How to report a game error?
Contact support providing game name and error details.
Why did my winnings disappear after a crash?
Possible system error; report immediately to support.
Game sound not working - what to do?
Check device volume/settings; refresh game or try another browser.
Game lagging or freezing - how to fix?
Check internet speed, clear cache, restart device.
Why isn't my bet being counted?
Could be a technical issue or bet rejection; contact support.
How to check game round results?
Typically available in game history or by request to support.
What to do if the game is not responding?
Refresh page, clear cache, or contact support.
Why are some games unavailable?
Geographic restrictions or regulatory limitations.
How to clear cache for better game performance?
Use browser settings to clear cookies and cached files.
Problems with game display on mobile device?
Update app or browser; try another device; contact support.
What to do if bonus didn't activate?
Check terms, contact support with bonus details.
How to check bonus wagering requirements?
Available in bonus terms or via support inquiry.
Why aren't bonus points being credited?
Possible system delay or ineligible play; contact support.
How to participate in tournaments and promotions?
Follow promo rules and register if required; details on website.
What to do if promo code doesn't work?
Verify code validity and expiration; contact support.
Why is Live Casino unavailable?
Possibly due to regional restrictions or technical issues.
Problems with video streaming in live games?
Check internet connection and device compatibility; contact support.
How to report a technical glitch?
Contact support with detailed description.
What to do if the website won't load?
Check internet, clear cache, try another browser or device.
Browser compatibility issues?
Use recommended browsers and keep them updated.
How to update Flash Player or other plugins?
Modern casinos use HTML5; update browser and plugins as needed.
What to do with slow website loading?
Clear cache, check connection, reduce background tasks.
How to get technical support for games?
Contact support via live chat or email.