How to contact the casino support service?
Customers can contact Boomerang Casino support primarily through live chat available 24/7 and via email. The support team is multilingual and responsive.
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What contact methods are available for customers?
Live chat, email support, no phone support, and a contact form on the website.
Casino website
https://boomerang-casino.com
Gaming license
Licensed under Curacao eGaming by the Government of Curacao
Casino headquarters location
Scharlooweg 39, Willemstad, Curaçao
License jurisdiction
Curacao
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, live chat is available 24/7 with a response time typically within 1-2 minutes.
Is there a contact form on the website?
Yes, a contact form is available on the casino’s website, usually found in the support or contact section.
Technical support email
VIP support email
No specific VIP support email publicly listed; VIP support is typically handled via live chat or dedicated VIP managers.
Complaints email
No separate complaints email publicly found; complaints handled via general support email.
Finance department email
Not publicly specified separately; generally handled through [email protected].
Security service email
Not publicly specified.
Support hotline phone number
No dedicated phone support number available.
VIP line for premium customers
Not publicly available.
Separate complaint line
Not publicly available.
Technical support
Available 24/7 primarily via live chat and email.
Financial department
Contact through the main support email; no dedicated contact publicly listed.
Security service
No direct public contact; security issues handled via support email.
Telegram support account
No official Telegram support account publicly listed.
WhatsApp support account
No official WhatsApp support number available.
Viber support account
Not available publicly.
WeChat support account
Not available publicly.
Facebook page
https://www.facebook.com/boomerangcasino
Instagram page
Not publicly listed.
Twitter/X page
https://twitter.com/boomerang_casino
LinkedIn page
Not publicly listed.
YouTube channel
Not publicly listed.
Telegram channel
Not publicly listed.
Discord server
Not publicly listed.
Are there video calls with consultants?
No video call support available.
Is there a ticket system (helpdesk)?
No ticket system; support is mainly through live chat and email.
Is there a mobile app with support chat?
No dedicated mobile app; website mobile version supports live chat.
Are push notifications supported?
Not specified publicly.
Is SMS support available?
Not available.
Can I request a callback?
Callback service not offered.
Are there forums or communities related to this casino?
No official forums; community discussions typically on external social media.
Is there a mobile app for contacting support?
No dedicated support app.
Are Zoom/Teams consultations possible?
Not available.
Is support available on weekends and holidays?
Yes, support available 24/7 including weekends and holidays.
What are the support service operating hours?
24/7 support service.
Supported languages
English, Polish, Russian, German, Finnish, Hungarian, Norwegian, Italian, Indian, Czech, French, Portuguese.
Service regions
International, serving multiple regions; specific restrictions may apply based on license.
Can I contact support without registration?
Yes, live chat and email support are accessible without account registration.
Can I send documents through chat?
Yes, document attachment is supported in live chat.
Privacy policy link
https://boomerang-casino.com/privacy-policy
Terms of service link
https://boomerang-casino.com/terms-and-conditions
What to do if I forgot my account password?
Use the “Forgot password” link on the login page to recover or reset your password via registered email.
How to restore access to a blocked account?
Contact customer support via live chat or email for assistance and verification to unblock your account.
Why is my account blocked?
Common reasons include suspected fraud, violation of terms, failed verification, or security concerns.
How to change profile information?
Update profile details through your account settings in the user dashboard.
What to do if I suspect my account has been hacked?
Immediately contact support to secure your account and change your password.
How to set up two-factor authentication?
Not publicly stated; industry standard includes enabling 2FA via account security settings if available.
Why am I not receiving SMS confirmation codes?
Possible network issues or incorrect phone number; contact support to verify your details.
How to delete my casino account?
Contact customer support with a request for account deletion.
What to do if I can't log into my account?
Use password recovery first; if issue persists, contact support.
How to check account login history?
Usually available in account security or settings section; otherwise contact support.
Why is document verification required?
For identity confirmation, fraud prevention, and compliance with licensing regulations.
What documents are needed for verification?
Government-issued ID (passport, ID card, driver’s license), proof of address, and payment method verification.
How long does document verification take?
Typically 1 to 3 business days.
What to do if documents are rejected?
Resubmit clear, valid documents or contact support for guidance.
How to upload documents for verification?
Via live chat, email, or document upload section in your account profile.
Why does my account require additional verification?
Triggered by large transactions, suspicious activity, or compliance audits.
Can I have multiple accounts?
Generally, multiple accounts are prohibited to prevent fraud and abuse.
How to report suspicious activity?
Contact support immediately via live chat or email with details.
What to do if I lose access to my email?
Contact support with identity verification to update your registered email.
How to change phone number in my account?
Update phone number via account settings or by contacting support.
Why are my account functions limited?
Due to incomplete verification, security concerns, or regulatory restrictions.
How to set deposit limits?
Usually available in account responsible gaming settings.
What is self-exclusion and how to activate it?
A responsible gaming tool to block yourself from playing; activated via account settings or support request.
How to temporarily freeze my account?
Contact support to request a temporary freeze or cooling-off period.
What to do if I suspect fraud?
Report immediately to support and follow their instructions for securing your account.
Why is my deposit not going through?
Possible reasons include payment method issues, technical problems, or restrictions.
How long does withdrawal processing take?
Usually processed within 24 hours, completion depends on payment method.
What fees are charged for transactions?
Most transactions are free, but payment providers may charge fees.
Why was my withdrawal request declined?
Common reasons include failed verification, suspicious activity, or exceeding limits.
What deposit methods are available?
Visa, Mastercard, Skrill, Neteller, Bitcoin, Litecoin, Ethereum, MiFinity, EcoPayz, Jeton, Paysafecard, and others.
What are the minimum and maximum deposit amounts?
Minimum deposits are generally €10; maximum limits vary by method and user status.
Maximum deposit amount
Varies by payment method, typically up to several thousand euros.
How to cancel a withdrawal request?
Contact support immediately; cancellations depend on withdrawal status.
Why is my withdrawal taking so long to process?
Delays caused by verification, payment processor issues, or high withdrawal volume.
Can I withdraw to a different card?
Withdrawals must generally be made to the deposit method used, to ensure security.
What to do if money was debited but not credited?
Contact support with transaction details for investigation.
How to check the status of a financial transaction?
Via your account transaction history or by contacting support.
Why are financial operations blocked?
May be due to compliance issues, failed verification, or account restrictions.
What documents are needed for large withdrawals?
Enhanced ID verification, proof of address, and source of funds documents.
Are there withdrawal limits?
Yes, withdrawal limits apply depending on user status and method.
How do refunds work?
Refunds are processed by support following review of the request and terms.
What to do with failed payments?
Retry the payment method or contact support for assistance.
Can I change the withdrawal method?
Generally no; withdrawal must be made via original deposit method.
Why is proof of funds source required?
To comply with anti-money laundering regulations and verify legitimate funds.
How to get a financial transaction statement?
Request from support or download from account transaction history.
What to do if a payment is stuck?
Contact support with payment details for resolution.
What currencies does the casino accept?
EUR, USD, GBP, RUB, and several cryptocurrencies including Bitcoin and Ethereum.
Is there currency conversion?
Yes, automatic currency conversion is available when needed.
How do cryptocurrency payments work?
Deposit and withdraw using supported cryptocurrencies through secure wallets.
What to do with payment system errors?
Retry, check account details, or contact support.
Can I return an erroneous deposit?
Contact support promptly to rectify erroneous payments.
Why won't the game load?
Clear cache, check internet, try a different browser, or contact support.
What to do when there's a game crash?
Refresh the game, restart device, or report the issue to support.
How to report a game error?
Use live chat or email to notify support with details.
Why did my winnings disappear after a crash?
Report to support promptly; they may reinstate winnings after review.
Game sound not working - what to do?
Check browser/device settings and refresh the game.
Game lagging or freezing - how to fix?
Close other apps, check internet speed, clear cache.
Why isn't my bet being counted?
Possible cause is server delay or validation issue; contact support.
How to check game round results?
Usually shown in game history or session log.
What to do if the game is not responding?
Reload or try a different device/browser; contact support if persists.
Why are some games unavailable?
Restricted by region, licensing, or technical issues.
How to clear cache for better game performance?
Clear browser cache and cookies or app data.
Problems with game display on mobile device?
Update browser, clear cache, or contact support.
What to do if bonus didn't activate?
Contact support with bonus details for help.
How to check bonus wagering requirements?
Available in bonus terms and conditions section.
Why aren't bonus points being credited?
May be due to game type or wager requirements; check terms or contact support.
How to participate in tournaments and promotions?
Register and opt-in through promotions page.
What to do if promo code doesn't work?
Check expiry and terms; contact support for assistance.
Why is Live Casino unavailable?
Due to maintenance, regional restrictions, or technical issues.
Problems with video streaming in live games?
Check internet speed, browser compatibility, or report to support.
How to report a technical glitch?
Contact support with detailed description.
What to do if the website won't load?
Check internet, clear cache, or try another browser.
Browser compatibility issues?
Use recommended browsers such as Chrome or Firefox, update to latest.
How to update Flash Player or other plugins?
Modern casinos avoid Flash; update browser and use HTML5-compatible games.
What to do with slow website loading?
Clear cache, check connection, close other tabs.
How to get technical support for games?
Contact support via live chat or email.