How to contact the casino support service?
You can contact Boost Casino support primarily through live chat available daily from 10:00 AM to 02:00 AM or by sending an email to [email protected].
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What contact methods are available for customers?
Live chat, email support ([email protected]).
Casino website
https://www.boostcasino.com
Casino launch date
No exact launch date found; generally established around early 2020s as an online casino by SafeEnt Limited.
Gaming license
Licensed under activity license no. HKT000035 issued by the Estonian Tax and Customs Board.
Casino headquarters location
Level 6, The Strand, Gzira GZR1027, Malta.
License jurisdiction
Estonia.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is live chat available daily from 10:00 AM to 02:00 AM with immediate or few seconds response time while online.
Is there a contact form on the website?
No clearly specified contact form; support is mainly through live chat widget and email.
Technical support email
VIP support email
No specific VIP support email publicly listed.
Complaints email
No separate complaints email found; use [email protected] for all inquiries.
Finance department email
Not separately listed; general support email is [email protected].
Security service email
No dedicated security email available publicly; use general support email.
Support hotline phone number
No phone support number publicly available.
VIP line for premium customers
No dedicated VIP phone line found.
Separate complaint line
No separate complaint phone line available.
Technical support
Available via live chat during operating hours and email at [email protected].
Financial department
Handled through general support email [email protected].
Security service
Contact through general support email [email protected].
Telegram support account
No official Telegram support account found.
WhatsApp support account
No official WhatsApp support number found.
Viber support account
No official Viber support account found.
WeChat support account
No official WeChat support account found.
Facebook page
No verified official Facebook page URL specifically for Boost Casino found.
Instagram page
No official Instagram account URL found.
Twitter/X page
No official Twitter/X account found.
LinkedIn page
No official LinkedIn company page found.
YouTube channel
No dedicated official YouTube channel URL found.
Telegram channel
No official Telegram channel found.
Discord server
No official Discord server found.
Are there video calls with consultants?
No video call support available.
Is there a ticket system (helpdesk)?
No formal ticket system publicly detailed; email support serves this function.
Is there a mobile app with support chat?
No official mobile app with integrated support chat reported; mobile site has chat widget.
Are push notifications supported?
No information on push notification support for communications.
Is SMS support available?
No SMS support available.
Can I request a callback?
No callback service available.
Are there forums or communities related to this casino?
No official forums or communities found.
Is there a mobile app for contacting support?
No dedicated support mobile app.
Are Zoom/Teams consultations possible?
No video consultation platforms supported.
Is support available on weekends and holidays?
Yes, live chat support operates daily including weekends from 10:00 AM to 02:00 AM.
What are the support service operating hours?
Daily from 10:00 AM to 02:00 AM.
Supported languages
Support primarily in English and Estonian; no Russian language support.
Service regions
International with focus on countries where Estonian license is accepted; specifics not published.
Can I contact support without registration?
Yes, live chat support can be contacted by providing name and email without registration.
Can I send documents through chat?
No clear information on document upload through chat; email recommended for sending documents.
Privacy policy link
https://www.boostcasino.com/privacy-policy
Terms of service link
https://www.boostcasino.com/terms-and-conditions
What to do if I forgot my account password?
Use the password recovery option on the website, typically sending an email to reset password.
How to restore access to a blocked account?
Contact support via email or live chat to request account review and restoration.
Why is my account blocked?
Common reasons include suspicious activity, verification issues, or terms violations.
How to change profile information?
Log in and update profile in account settings; contact support if issues arise.
What to do if I suspect my account has been hacked?
Immediately contact support to secure account and change passwords.
How to set up two-factor authentication?
No specific info; generally verify if available in account security settings or ask support.
Why am I not receiving SMS confirmation codes?
May be due to mobile carrier issues, wrong number, or temporary system delays.
How to delete my casino account?
Contact support to request account closure or deletion as no automated option available.
What to do if I can't log into my account?
Check credentials, reset password, clear cache or contact support for help.
How to check account login history?
Not publicly detailed; contact support to request login history if available.
Why is document verification required?
For KYC compliance to prevent fraud and ensure legal gambling.
What documents are needed for verification?
Typically ID (passport/ID card), proof of address, and payment method verification.
How long does document verification take?
Usually from a few hours up to 48 hours depending on volume.
What to do if documents are rejected?
Resubmit clearer or more valid documents; contact support for guidance.
How to upload documents for verification?
Usually via account upload feature or by sending via support email.
Why does my account require additional verification?
Triggered by large transactions, suspicious activity, or regulatory requirements.
Can I have multiple accounts?
Generally prohibited as per casino terms.
How to report suspicious activity?
Contact support immediately with details via email or live chat.
What to do if I lose access to my email?
Contact support with identity proof to update contact info on account.
How to change phone number in my account?
Update phone number through account settings or contact support.
Why are my account functions limited?
Due to pending verification, account restrictions, or regulatory compliance.
How to set deposit limits?
Not specifically detailed; check account responsible gambling settings or request support.
What is self-exclusion and how to activate it?
A tool to block access for a period for responsible gambling; contact support to activate if not via site.
How to temporarily freeze my account?
Request temporary suspension through support.
What to do if I suspect fraud?
Report immediately to support and monitor account activity.
Why is my deposit not going through?
Could be payment method issues or account restrictions; contact support for details.
How long does withdrawal processing take?
Generally processed quickly, often within minutes to a few hours.
What fees are charged for transactions?
Usually no fees from casino side; payment provider fees may apply.
Why was my withdrawal request declined?
Due to verification issues, bonus conditions not met, or suspicious activity.
What deposit methods are available?
Mainly bank transfers via regional banks like Akita, S-Pankki, Danske Bank; does not support Visa/MasterCard.
What are the minimum and maximum deposit amounts?
Minimum typically €20; maximum depends on method and region.
Maximum deposit amount
Not specifically detailed; depends on payment method and casino policy.
How to cancel a withdrawal request?
Contact support immediately; cancellation subject to processing status.
Why is my withdrawal taking so long to process?
Verification delays or payment provider issues.
Can I withdraw to a different card?
Generally withdrawals must go to the original deposit source; ask support for exceptions.
What to do if money was debited but not credited?
Contact support with payment proof for investigation.
How to check the status of a financial transaction?
Contact support or check account transaction history online.
Why are financial operations blocked?
Often due to compliance checks or verification requirements.
What documents are needed for large withdrawals?
Enhanced ID verification, proof of source of funds may be required.
Are there withdrawal limits?
Yes, limits vary by account status and payment method.
How do refunds work?
Refunds depend on casino policy; contact support for specific cases.
What to do with failed payments?
Retry payment, check details or contact support.
Can I change the withdrawal method?
Usually no; withdrawals must follow deposit method.
Why is proof of funds source required?
To comply with anti-money laundering regulations.
How to get a financial transaction statement?
Contact support to request official statement.
What to do if a payment is stuck?
Contact support promptly for resolution.
What currencies does the casino accept?
Euro (EUR) primarily; other currencies may be accepted depending on region.
Is there currency conversion?
Currency conversion depends on payment provider; no casino-internal currency conversion detailed.
How do cryptocurrency payments work?
No clear indication that Boost Casino supports cryptocurrency payments.
What to do with payment system errors?
Contact support with error details for assistance.
Can I return an erroneous deposit?
Contact support immediately to request return.
Why won't the game load?
Could be due to internet, browser, or device issues; try update, clear cache or try another device.
What to do when there's a game crash?
Refresh the game or browser; contact support if issue persists.
How to report a game error?
Contact support through chat or email with details.
Why did my winnings disappear after a crash?
Contact support to review account history; such issues are rare.
Game sound not working - what to do?
Check device volume, browser settings and reload game.
Game lagging or freezing - how to fix?
Clear cache, close other apps, check internet speed.
Why isn't my bet being counted?
Could be connection issue or game glitch; contact support.
How to check game round results?
Usually visible in game history or ask support.
What to do if the game is not responding?
Refresh page or restart device; contact support if unresolved.
Why are some games unavailable?
Restricted by region or device compatibility.
How to clear cache for better game performance?
Clear browser cache or app data in device settings.
Problems with game display on mobile device?
Update browser/app or try different device.
What to do if bonus didn't activate?
Check terms; contact support with details.
How to check bonus wagering requirements?
Review terms and conditions on promotions page or FAQ.
Why aren't bonus points being credited?
Might be wagering unmet or system delay; contact support.
How to participate in tournaments and promotions?
Follow casino promo page and register as required.
What to do if promo code doesn't work?
Verify code validity and conditions; contact support.
Why is Live Casino unavailable?
Could be technical or regional restrictions; contact support.
Problems with video streaming in live games?
Check internet, disable VPN, or contact support.
How to report a technical glitch?
Contact support via chat or email with details.
What to do if the website won't load?
Check internet, try different browser; contact support.
Browser compatibility issues?
Use recommended browsers updated to latest versions.
How to update Flash Player or other plugins?
Most games use HTML5; keep browser updated.
What to do with slow website loading?
Clear cache, check connection, disable extensions.
How to get technical support for games?
Contact support via live chat or email.