How to contact the casino support service?
Customers can contact Borgata Casino support via live chat, phone, and email available on the official website for both online and hotel services.
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What contact methods are available for customers?
Live chat, email, and phone support are available through the Borgata Casino website for customer inquiries.
Casino website
https://www.borgataonline.com
Casino launch date
Borgata Hotel Casino & Spa opened in July 2003.
Gaming license
Licensed and regulated by the New Jersey Division of Gaming Enforcement (DGE).
Casino headquarters location
1 Borgata Way, Atlantic City, NJ 08401, USA
License jurisdiction
State of New Jersey, USA
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Live chat is available 24/7 on desktop, mobile, and app platforms. Response times are typically immediate or within a few minutes.
Is there a contact form on the website?
Yes, a contact form is available in the "Contact Us" section on the Borgata Online website.
Technical support email
VIP support email
Borgata does not publicly provide a separate VIP email; typically, VIP customers should contact standard support, and will be escalated appropriately.
Complaints email
Finance department email
Specific finance email is not public; financial inquiries should be sent through support channels.
Security service email
Use general support or [email protected] for security-related matters.
Support hotline phone number
(877) 448-5833 (toll-free); (609) 317-1000 for hotel/general inquiries.
VIP line for premium customers
No dedicated VIP phone number is publicly provided; VIP inquiries are handled by the main support line and escalated as needed.
Separate complaint line
No separate complaints line; email [email protected] or use support line.
Technical support
Technical support is available 24/7 via live chat, email, and phone.
Financial department
Use main support line or [email protected] for financial inquiries.
Security service
For security, use [email protected] or main support contacts.
Telegram support account
Borgata does not provide customer support via Telegram.
WhatsApp support account
Borgata does not provide customer support via WhatsApp.
Viber support account
Borgata does not provide customer support via Viber.
WeChat support account
Borgata does not provide customer support via WeChat.
Facebook page
https://www.facebook.com/BorgataAC
Instagram page
https://www.instagram.com/borgataac
Twitter/X page
https://twitter.com/BorgataAC
LinkedIn page
https://www.linkedin.com/company/borgata-hotel-casino-&-spa
YouTube channel
https://www.youtube.com/user/BorgataAC
Telegram channel
Borgata does not maintain an official Telegram channel.
Discord server
Borgata does not provide support or community on Discord.
Are there video calls with consultants?
Video call support is not available; support relies on chat, email, and phone.
Is there a ticket system (helpdesk)?
Yes, contacting support via email or contact form generates a support ticket for resolution tracking.
Is there a mobile app with support chat?
Yes, the Borgata Casino mobile app includes built-in support chat functionality for customers.
Are push notifications supported?
Push notifications for communications and updates are supported in the mobile app.
Is SMS support available?
SMS is not listed as a support option; communication is via chat, phone, and email.
Can I request a callback?
Callback service is not explicitly offered; customers must use available live chat, email, or phone support.
Are there forums or communities related to this casino?
Borgata does not operate official user forums or communities.
Is there a mobile app for contacting support?
Yes, the Borgata Casino mobile app includes customer support features.
Are Zoom/Teams consultations possible?
Video consultations via Zoom or Teams are not available; support is text and phone-based.
Is support available on weekends and holidays?
Support is available 24/7, including weekends and holidays.
What are the support service operating hours?
Support operates 24 hours a day, 7 days a week, year-round.
Supported languages
Customer service is provided in English.
Service regions
Support serves customers in regions where Borgata is legally available, mainly New Jersey and Pennsylvania.
Can I contact support without registration?
Yes, general inquiries can be made without an account, but account-specific help requires logging in.
Can I send documents through chat?
You can submit documents through secure channels provided during the support chat as needed for verification.
Privacy policy link
https://www.borgataonline.com/en/p/safe-secure/privacy-policy
Terms of service link
https://www.borgataonline.com/en/p/general/terms
What to do if I forgot my account password?
Use the "Forgot Password" feature on the login screen to reset via email link.
How to restore access to a blocked account?
Contact customer support for assistance and follow the provided verification and security steps.
Why is my account blocked?
Accounts can be blocked for verification issues, suspected fraud, responsible gaming limits, or regulatory compliance.
How to change profile information?
Update details in your account settings online or contact support for assistance with sensitive changes.
What to do if I suspect my account has been hacked?
Immediately contact customer support, reset your password, and follow recommendations on securing your account.
How to set up two-factor authentication?
Enable 2FA in your account security settings if supported, usually by linking your phone or authentication app.
Why am I not receiving SMS confirmation codes?
Check that your phone number is correct, your device has signal, and that your SMS inbox is not full; contact support if unresolved.
How to delete my casino account?
Submit a request via customer support; follow their procedures for account closure and confirm your identity.
What to do if I can't log into my account?
Make sure login credentials are accurate, reset your password if necessary, clear cache/cookies, and contact support if issues persist.
How to check account login history?
Account login history can typically be viewed in account settings or requested via customer support for review.
Why is document verification required?
Regulation requires KYC to prevent fraud, underage gambling, and money laundering; identity verification ensures compliance.
What documents are needed for verification?
Commonly required documents are government-issued photo ID, proof of address, and, for payment, a copy of the payment method.
How long does document verification take?
Verification typically takes 24–72 hours after document submission but may vary during high-volume periods.
What to do if documents are rejected?
Review the rejection reason given by support, ensure all documents are clear and valid, and resubmit via the recommended channel.
How to upload documents for verification?
Upload documents securely via your account or submit by instructions provided by customer support.
Why does my account require additional verification?
Triggers include large transactions, unusual activity, or matching regulatory thresholds requiring extra documentation.
Can I have multiple accounts?
Multiple accounts are prohibited by policy; violators risk account suspension and forfeiting winnings.
How to report suspicious activity?
Report suspicious activity to support by email, live chat, or phone, providing as much detail as possible.
What to do if I lose access to my email?
Contact customer support, provide ID and proof of ownership, and request to change or update your email address.
How to change phone number in my account?
Update your phone number in account settings or by contacting support for manual update and verification.
Why are my account functions limited?
Account limitations may result from pending verification, responsible gaming limits, regulatory checks, or suspicious activity.
How to set deposit limits?
Set deposit limits in your account settings or by contacting support; most casinos allow users to configure daily, weekly, or monthly limits.
What is self-exclusion and how to activate it?
Self-exclusion restricts your access to gambling services for a set time; activate through account settings or support.
How to temporarily freeze my account?
Request a temporary freeze via account tools or by contacting customer support for a defined period.
What to do if I suspect fraud?
Immediately contact support and provide relevant details for prompt investigation and resolution.
Why is my deposit not going through?
Reasons may include incorrect payment information, insufficient funds, or bank restrictions; verify details or contact support.
How long does withdrawal processing take?
Withdrawals are processed within 1–3 business days, depending on verification status and chosen method.
What fees are charged for transactions?
Deposit and withdrawal fees vary by payment method and are detailed in the site’s terms or cashier section.
Why was my withdrawal request declined?
Common reasons include incomplete verification, banking issues, bonus wagering requirements, or suspicious activity.
What deposit methods are available?
Available methods include credit/debit cards, ACH, online banking, e-wallets, and PayNearMe.
What are the minimum and maximum deposit amounts?
Minimum and maximum deposit amounts depend on payment method and are shown in the cashier; generally, minimums start at $10–$20.
Maximum deposit amount
The maximum depends on method and verification status; online banking often allows higher limits.
How to cancel a withdrawal request?
If your withdrawal is still pending, you can cancel it from the transaction history/cashier section before processing completes.
Why is my withdrawal taking so long to process?
Delays may occur due to verification checks, high demand, bank processing times, or incomplete information.
Can I withdraw to a different card?
Withdrawals are usually processed back to the original deposit method; alternative methods may require extra verification.
What to do if money was debited but not credited?
Contact support with transaction details; provide proof of payment for investigation and resolution.
How to check the status of a financial transaction?
Review your account transaction history or ask customer support for updates on pending operations.
Why are financial operations blocked?
Reasons may include verification failures, account restrictions, or banking issues; support can provide specific details.
What documents are needed for large withdrawals?
Large withdrawals may require ID, proof of address, and possibly proof of funds, per regulatory requirements.
Are there withdrawal limits?
Yes, withdrawal limits depend on payment method, account status, and regulatory rules; detailed in the cashier section or on request.
How do refunds work?
Refunds are processed according to site policy; contact support to initiate a request with documentation as required.
What to do with failed payments?
Failed payments should be reported to support for investigation; check your payment details and bank as well.
Can I change the withdrawal method?
If your withdrawal has not been processed, you may be able to change the method by contacting support.
Why is proof of funds source required?
Regulatory requirements and anti-money laundering laws mandate proof of source for large or suspicious transactions.
How to get a financial transaction statement?
Request a transaction statement from your account history section or via customer support.
What to do if a payment is stuck?
Report the issue to support with payment details for escalation and resolution.
What currencies does the casino accept?
The casino operates in U.S. dollars (USD).
Is there currency conversion?
Borgata does not provide currency conversion; players must deposit/withdraw in USD.
How do cryptocurrency payments work?
Borgata Casino does not accept cryptocurrency; use supported fiat payment methods.
What to do with payment system errors?
Contact customer support, provide error details, and follow troubleshooting instructions.
Can I return an erroneous deposit?
Contact customer support immediately to request a review and possible return of an accidental deposit.
Why won't the game load?
Game loading issues can stem from internet connection, browser settings, or device compatibility; refresh or try a different browser.
What to do when there's a game crash?
Reopen the game; most legitimate casinos save sessions and credits. If losses occur, contact support.
How to report a game error?
Report errors to customer support via live chat, email, or phone including details and screenshots if possible.
Why did my winnings disappear after a crash?
Contact support with game and session information for review and potential crediting of missing winnings.
Game sound not working - what to do?
Check device settings and browser permissions; if unresolved, restart the game or contact support.
Game lagging or freezing - how to fix?
Close background apps, clear cache, and ensure a stable internet connection; contact support if persistent.
Why isn't my bet being counted?
Bet issues may result from connection loss or restrictions; check your account history and contact support.
How to check game round results?
Game history is available in your account or within the game interface; support can provide records if needed.
What to do if the game is not responding?
Refresh the page, restart the app/browser, and confirm you have internet; contact customer support if persistent.
Why are some games unavailable?
Game restrictions may be due to licensing, regional restrictions, maintenance, or regulatory limits.
How to clear cache for better game performance?
For browsers, go to settings > privacy > clear browsing data/cache; on mobile apps, reinstall if needed.
Problems with game display on mobile device?
Update your device OS, clear app data, and check compatibility; use the mobile version or app.
What to do if bonus didn't activate?
Review bonus terms and conditions; contact support with your username and details if activation fails.
How to check bonus wagering requirements?
Wagering requirements are shown in the promotions/bonuses section and in your account; support can clarify any questions.
Why aren't bonus points being credited?
Contact support after reviewing T&Cs; points may be delayed or require manual correction.
How to participate in tournaments and promotions?
Enter via the promotions/tournaments section in your account or the mobile app; registration usually required.
What to do if promo code doesn't work?
Verify the code is valid and applicable, check for typos, and contact support for help.
Why is Live Casino unavailable?
Live Casino may be restricted due to geographic limits, regulatory reasons, or maintenance.
Problems with video streaming in live games?
Check your internet speed and device compatibility; close other video apps; contact support if unresolved.
How to report a technical glitch?
Report technical issues to customer support with details and screenshots when possible.
What to do if the website won't load?
Check your internet, try a different browser or device, and confirm there are no outages; contact support if persistent.
Browser compatibility issues?
Use recommended browsers (Chrome, Firefox); clear cache, update browser, and disable incompatible extensions if issues occur.
How to update Flash Player or other plugins?
Most games no longer require Flash; for other plugins, update via device/browser settings or app store.
What to do with slow website loading?
Clear cache, check connection speed, close other apps, and use a supported browser/device.
How to get technical support for games?
Technical support for games is available 24/7 via live chat, email, or phone through the support center.