Bovada Casino support can be contacted via live chat, email, or phone. Live chat is accessible after logging in, or use the help/contact section. Phone and email options allow for direct assistance with various issues.
Live chat, phone, email, Bovada Community forum, Facebook, and Twitter for support and inquiries.
https://www.bovada.lv
December 2011.
Bovada was previously licensed by Curacao but as of July 2025, claims licensure from the Union of the Comoros and Central Reserve Authority of Western Sahara.
Costa Rica-based; mailing address is PO Box 2190, Châteauguay, Quebec, J0L 1B0, Canada.
Union of the Comoros and Central Reserve Authority of Western Sahara (as of July 2025).
Yes, live chat is available 24/7. Typical wait times are brief, often within a few minutes, but can fluctuate depending on support demand.
Yes, located in the Help Center under relevant support topics or in the contact section.
[email protected] (used for casino-specific and potential VIP support).
[email protected] (use subject “Complaint/Dispute”).
+1 888 263 0000.
No dedicated VIP support phone line is listed; VIP inquiries are typically directed via email.
No dedicated complaints phone number; issues are addressed via email or live chat.
Technical support is available 24/7 via live chat, phone, or email. Customers can report issues and get assistance through any main support channel.
Reachable via email at [email protected] for deposit/withdrawal inquiries.
Contactable by email at [email protected] for security issues; responses address account verification and safety.
No official Telegram support account found.
No official WhatsApp support account found.
No official Viber support account found.
No official WeChat support account found.
https://www.facebook.com/bovadalv.
No official Instagram account found.
https://twitter.com/bovadaofficial.
No official LinkedIn company page found.
No official YouTube channel found.
No official Telegram channel found.
No official Discord server found.
Video calls are not supported; contact is via live chat, phone, or email.
Yes, support operates a ticket system through email and help center queries.
The Bovada app features access to support chat, mirroring desktop options.
Push notifications for account info, bonuses, or security alerts are commonly supported through the app and website.
Bovada sends SMS codes for verification, but support itself does not operate via SMS.
Callback services are not explicitly offered; contact must be initiated via chat, email, or phone.
Bovada Community forums are available for peer support and direct company moderation.
Yes; support chat is integrated in the Bovada mobile app.
Video consultations via Zoom/Teams are not supported.
Support is available 24/7, including weekends and holidays.
24/7 availability for both chat, phone, and email.
Customer service is primarily available in English; additional languages are not listed.
Bovada serves most regions of the US except for Delaware, Nevada, Maryland, and New York. International access may be restricted.
Yes, but registered users receive more efficient assistance and can use live chat and account-specific help.
Documents may be requested through support, but uploads typically occur via secure email links or dedicated upload portals.
https://www.bovada.lv/pages/privacy-policy
https://www.bovada.lv/pages/terms-of-service
Use the “Forgot Password” option on the login page to reset via email or follow on-screen recovery prompts. Contact support if issues remain.
Contact customer support via live chat, phone, or email. Provide all requested verification documents and await review.
Accounts may be blocked due to suspicious activity, unverified details, policy violations, or self-exclusion requests.
Log in and update personal details in the account settings/dashboard. Some changes require support verification.
Immediately contact support, request a security review, and reset all login credentials. Provide details for rapid assistance.
When enabled, setup is typically in your account/security settings. You’ll link your phone for SMS or use app-based authentication.
Ensure your phone number is correct, check spam or blocked SMS, and contact support if non-receipt persists.
Submit a request to support via email or live chat. Account deletion will be processed after security verification.
Double-check email, password, and account details. Use password recovery, or contact support for troubleshooting.
Access account settings for device/login history; contact support if not viewable.
To comply with KYC regulations, prevent fraud, and protect customer and company interests.
Government-issued ID, proof of address, and sometimes payment method details are commonly required.
Review times average 24-72 hours, but can be affected by volume and completeness.
Review rejection notice, correct deficiencies, and submit updated/clearer documents as instructed.
Use secure upload portals provided by Bovada or respond directly to prompts in the help center; support will guide you.
Large transactions, changes in personal info, or security triggers may prompt enhanced verification.
Multiple accounts are strictly prohibited; only one registered account per person is allowed.
Contact support via live chat, email, or phone, providing details and evidence of suspected activity.
Inform support, verify identity with other documentation, and request an update of your email on file.
Access account settings or request change via support, providing verification as needed.
Functions may be limited due to incomplete verification, account review, or imposed restrictions after suspicious activity.
Set deposit limits through account settings or by contacting support; limits can help manage gambling responsibly.
Self-exclusion prevents access for a set period; activate via account tools or request through support.
Request a temporary block or timeout through account settings or customer support.
Report immediately through official channels, providing evidence and cooperating with security investigations.
Common issues include incorrect card info, bank declines, limits, or technical glitches. Retry or contact support.
Withdrawals usually process within 24-48 hours for crypto, 3-7 business days for other methods.
Fees can vary by method. Crypto usually incurs minimal fees, while bank cards and checks may incur charges.
Reasons include insufficient turnover, pending verification, account review, or method mismatch.
Visa, MasterCard, Bitcoin, Bitcoin Cash, Voucher, and Check by Courier are supported.
Limits vary by method but range from $10 up to several thousand per transaction.
Amounts vary by method; up to $5,000 for crypto and vouchers.
Cancel from pending withdrawals in your account dashboard prior to processing, or contact support for assistance.
Reasons include verification delays, withdrawal method restrictions, or high transaction volume.
Withdrawals are usually credited to the original funding method; options to use alternative methods require verification and approval.
Contact support with transaction details, screenshot, and payment receipt for prompt investigation.
View transaction history in your account dashboard; pending or processed statuses should be shown.
Financial blocking can be due to account reviews, failed KYC, or suspicious activity.
Additional ID, proof of address, and possibly source of funds documentation may be required.
Yes, both per transaction and monthly limits apply, depending on payment method.
Refunds are processed upon investigation into incorrect or failed deposits; contact support for case review.
Retry if appropriate, check method settings, and contact support for review.
Changes are permitted but require verification through support.
Ensures compliance with anti-money laundering standards and regulatory requirements.
Request transaction history or statements from support or download directly if available in your account.
Contact support with transaction reference, method, and account details.
USD, Bitcoin, Bitcoin Cash, and select cryptocurrencies.
Yes; conversion rates are displayed before completion of the transaction.
Make deposits/withdrawals by selecting cryptocurrency in the cashier, following onscreen wallet transfer instructions.
Clear cache, retry, and contact support with details if issues persist.
Contact support with details as soon as possible to request a reversal if not credited correctly.
Check your internet connection, browser compatibility, and clear cache. Contact support if unresolved.
Reload the page or app, review outcomes in your game history, and contact support if winnings or credits are missing.
Use live chat, email, or contact form to detail the issue with screenshots if possible.
Check game history. If unresolved, report to support detailing the crash and missing funds.
Check device settings, browser compatibility, and reload. If persists, contact support.
Close background apps, check internet speed, and clear cache. Seek technical support if issues remain.
Confirm bet status in history; report discrepancies to support with game session details.
Game and bet rounds are shown in your account/game history; support can verify outcomes if requested.
Refresh, close and reopen, or switch devices. Persistent issues should be reported to support.
Restrictions due to location, device, or temporary technical issue; contact support to confirm.
Use browser/app settings to clear cache. Refer to online guides or support for instructions.
Check browser/app compatibility, update software, and contact support for persistent issues.
Confirm qualifying actions and contact support with transaction details for review.
Review in account promotions section or ask support for details on current requirements.
Check for eligibility, transaction timing, and contact support if missing points persist.
Register via the promotions or tournaments page and adhere to stated qualifying criteria.
Check spelling, expiry, eligibility, and contact support with code details.
Location restrictions, account blocks, or technical issues may limit access; consult support for resolution.
Troubleshoot internet speed and browser compatibility. Persistent issues should be referred to support.
Use live chat or email to report details and receive technical assistance.
Check your internet connection, device compatibility, and try via another browser. Contact support if unresolved.
Use updated browsers (Chrome, Firefox, Safari); disable plugins that may interfere and consult support for recommendations.
Visit official plugin websites for downloads/updates. Follow device and browser steps; contact support for compatibility help.
Clear cache, close other tabs, check connection, and contact support for optimization tips.
Reach support via live chat, phone, or email, describing the issue and affected game.
