How to contact the casino support service?
Support is available via 24/7 live chat, email, toll-free phone, and fax. Click the chat icon, email support, or call for help.
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What contact methods are available for customers?
Live chat, email, toll-free phone, and fax are all available 24/7 for customer assistance.
Casino website
https://casinobrango.com
Gaming license
Curaçao eGaming (CEG)
Casino headquarters location
4875 Maple Street, Toronto, Ontario, Canada; 456 Oak Avenue, San Francisco, California, USA
License jurisdiction
Curaçao
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, live chat is available 24/7; response is generally quick, often within a few minutes.
Is there a contact form on the website?
There is no dedicated contact form; live chat or email are the main contact methods.
Technical support email
VIP support email
Not specifically listed; usually handled via the main support email or VIP manager.
Complaints email
Finance department email
Not specifically listed; financial queries are processed through general support email.
Security service email
Not specifically listed; security issues should be reported to main support email.
Support hotline phone number
+1 800 245 7904 (US/Canada toll free)
VIP line for premium customers
No dedicated VIP phone line listed; VIP support typically via email or direct chat.
Separate complaint line
No separate complaint phone line listed; complaints managed via main support channels.
Technical support
Available 24/7 by live chat, email, or phone, typically resolving technical issues quickly.
Financial department
All financial inquiries handled via email, live chat, or phone by support staff 24/7.
Security service
Report security concerns through 24/7 live chat, email, or toll-free phone for prompt review.
Telegram support account
Not officially listed; most casinos do not offer Telegram support.
WhatsApp support account
No official WhatsApp customer service listed.
Viber support account
No official Viber support account provided.
WeChat support account
No WeChat support available.
Facebook page
Not found; if present, typically linked from website footer or contact page.
Instagram page
Not found; usually not offered by online casinos as a support channel.
Twitter/X page
Not found; casinos rarely use Twitter for direct support.
LinkedIn page
Not available; most casinos do not use LinkedIn for direct customer interaction.
YouTube channel
Not provided; casinos may run promotional channels, rarely for support.
Telegram channel
No official Telegram channel listed for support.
Discord server
No Discord server available for support.
Are there video calls with consultants?
Video call support is not provided by Brango Casino; most casinos do not offer video consultations.
Is there a ticket system (helpdesk)?
No ticket helpdesk; customer issues handled through chat, email, or phone.
Is there a mobile app with support chat?
Brango Casino does not offer a dedicated mobile app with chat support.
Are push notifications supported?
Generally, push notifications are not available for support interactions.
Is SMS support available?
SMS support is not provided; communication is via live chat, email, or phone.
Can I request a callback?
Callback service is not officially listed; most inquiries resolved immediately via chat or phone.
Are there forums or communities related to this casino?
No official forum or community platforms are promoted.
Is there a mobile app for contacting support?
No dedicated mobile app for support is available.
Are Zoom/Teams consultations possible?
Consultation via Zoom or Teams is not supported.
Is support available on weekends and holidays?
Yes, support is guaranteed 24/7, including weekends and holidays.
What are the support service operating hours?
Customer service operates 24 hours a day, seven days a week, all year.
Supported languages
English and French for Canadian players; English for international support.
Service regions
Most countries globally, but some regional restrictions apply (see casino site for full list).
Can I contact support without registration?
Yes, live chat and phone support are available to all visitors.
Can I send documents through chat?
Documents are usually sent via email or fax.
Privacy policy link
https://casinobrango.com/privacy-policy
Terms of service link
https://casinobrango.com/terms-and-conditions
What to do if I forgot my account password?
Use the “Forgot Password” link on the login page to reset; follow instructions sent to your email.
How to restore access to a blocked account?
Contact support by live chat, email, or phone to appeal account blockage and provide requested verification documents.
Why is my account blocked?
Common reasons include multiple accounts, KYC issues, chargebacks, or fraudulent activity; support will clarify your case.
How to change profile information?
Log in and access your profile settings; changes may require additional verification.
What to do if I suspect my account has been hacked?
Immediately contact support, reset your password, and submit identification to secure your account.
How to set up two-factor authentication?
Most casinos support email or SMS 2FA via account settings; activate and confirm following their instructions.
Why am I not receiving SMS confirmation codes?
Check your phone number, network coverage, and carrier settings; request codes via email if SMS fails.
How to delete my casino account?
Contact customer support via live chat or email to request closure; verify your identity for security.
What to do if I can't log into my account?
Follow password recovery, check for blocks, and contact support if you cannot access the account.
How to check account login history?
Contact support; casinos may provide login records upon request to verify account activity.
Why is document verification required?
Casinos must verify identity for regulatory compliance, anti-fraud, and responsible gaming purposes.
What documents are needed for verification?
Commonly required documents include government-issued ID, proof of address, and payment method screenshots.
How long does document verification take?
Verification usually takes 24–72 hours depending on support backlog and complexity.
What to do if documents are rejected?
Confirm document clarity, legibility, and validity; resubmit or consult support for specific guidance.
How to upload documents for verification?
Submit documents via email, or in some cases upload through the website’s protected form.
Why does my account require additional verification?
Extra verification may be needed after large transactions, suspicious activity, or discrepancies.
Can I have multiple accounts?
No, casinos prohibit multiple accounts per person; violating this rule risks bans and forfeited funds.
How to report suspicious activity?
Notify support via live chat, email, or phone, providing details and evidence for prompt investigation.
What to do if I lose access to my email?
Contact support, verify identity by other means, and update to a new accessible email.
How to change phone number in my account?
Update via account/profile settings or contact support to request a number change and verify identity.
Why are my account functions limited?
Account limitations can result from incomplete verification, responsible gaming settings, or system flags.
How to set deposit limits?
Set deposit limits through account settings or request assistance from support for responsible gaming controls.
What is self-exclusion and how to activate it?
Self-exclusion blocks access for a set period; request activation via account settings or support.
How to temporarily freeze my account?
Ask support to freeze your account; you’ll regain access after the cooling-off period.
What to do if I suspect fraud?
Contact support immediately, provide relevant evidence, and request an investigation and account lockdown.
Why is my deposit not going through?
Most common reasons: payment method issues, bank blocks, exceeded limits, or casino restrictions.
How long does withdrawal processing take?
Withdrawals usually process within 24–72 hours, subject to verification.
What fees are charged for transactions?
Small withdrawals may incur fees; full fee details are available on the cashier page.
Why was my withdrawal request declined?
Reasons may include failed verification, mismatch with deposit method, bonus conditions, or account limits.
What deposit methods are available?
Visa, Mastercard, Skrill, Neteller, bank transfer, and cryptocurrencies.
What are the minimum and maximum deposit amounts?
Generally from $10 (e-wallets) to higher limits for other methods.
Minimum deposit amount
$10 for Skrill/Neteller, $20 for Visa/Mastercard.
Maximum deposit amount
Varies by method; specific limits are shown in the cashier for each payment type.
How to cancel a withdrawal request?
Log into your account and use the cashier withdrawal section to cancel or contact support if unable.
Why is my withdrawal taking so long to process?
Delays stem from pending verification, payment provider issues, or holidays/weekends.
Can I withdraw to a different card?
Most casinos require withdrawal to the same method as deposit, but exceptions are possible—consult support.
What to do if money was debited but not credited?
Contact support with transaction details, payment proof, and wait for investigation.
How to check the status of a financial transaction?
View the account cashier/history section or ask support for an update on your transaction.
Why are financial operations blocked?
Common causes include account suspension, failed verification, or payment provider restrictions.
What documents are needed for large withdrawals?
Valid government ID, proof of address, and payment method ownership for larger withdrawals.
Are there withdrawal limits?
Yes, withdrawal limits vary by payment method and account status; details are disclosed in cashier or by support.
How do refunds work?
Refunds are processed back to your original payment method after verification; contact support to request.
What to do with failed payments?
Check payment details, bank restrictions, and retry. Contact support for further investigation and solutions.
Can I change the withdrawal method?
Changing withdrawal method may require further verification and approval—reach out to support.
Why is proof of funds source required?
Regulatory standards require proof to prevent money laundering and ensure legitimate transactions.
How to get a financial transaction statement?
Request a statement via support, which may be sent by email or downloadable from your account.
What to do if a payment is stuck?
Report to support with payment details for immediate investigation and resolution.
What currencies does the casino accept?
USD, CAD, NZD.
Is there currency conversion?
Yes, conversion is offered at standard rates; specifics are available at the cashier when transacting.
How do cryptocurrency payments work?
Deposit or withdraw with supported cryptocurrencies; transactions confirmed on the blockchain usually within minutes to hours.
What to do with payment system errors?
Check payment details and retry; contact support if issues persist for troubleshooting.
Can I return an erroneous deposit?
Contact support with details to request reversal; processed if funds weren’t used for play.
Why won't the game load?
Confirm browser, device compatibility, clear cache, update plugins, or contact support for persistent issues.
What to do when there's a game crash?
Refresh the page and reopen the game, or contact support to recover session/winnings.
How to report a game error?
Use live chat, email, or phone with error details and screenshots for resolution.
Why did my winnings disappear after a crash?
Contact support; the game round is usually logged, and winnings can be restored using system records.
Game sound not working - what to do?
Check device audio settings, browser permissions, and reload the game; contact support if unresolved.
Game lagging or freezing - how to fix?
Close background apps, clear cache, reboot device, and confirm internet speed; report persistent issues.
Why isn't my bet being counted?
Bets may fail due to connection drops or system lags; verify in your game history, or report to support.
How to check game round results?
View your play history or request results from support; logs are kept for all game rounds.
What to do if the game is not responding?
Reload the game, check connectivity, or switch browsers/devices; contact support as needed.
Why are some games unavailable?
Games may be restricted by region, account status, or provider licensing; check availability with support.
How to clear cache for better game performance?
Use browser settings to clear cache/cookies and restart the game session.
Problems with game display on mobile device?
Ensure device compatibility, update OS and browser/app, adjust settings; support can recommend solutions.
What to do if bonus didn't activate?
Review promo terms and account status; contact support if bonus fails to credit.
How to check bonus wagering requirements?
Visit promotions/bonus T&Cs or ask support for details on wagering requirements and eligible games.
Why aren't bonus points being credited?
Confirm offer eligibility, opt-in status, and transaction history; request review from support.
How to participate in tournaments and promotions?
Register via cashier/promotions area, opt in, and follow event rules; support can assist with registration.
What to do if promo code doesn't work?
Verify correct code, timing, and eligibility; contact support for alternative or manual credit.
Why is Live Casino unavailable?
May be restricted for geographic, licensing, or account reasons; inquire with support on specific access.
Problems with video streaming in live games?
Check internet speed, device compatibility, and disable VPNs; support will troubleshoot technical issues.
How to report a technical glitch?
Describe the glitch via live chat, email, or phone, provide screenshots, and await a technical review.
What to do if the website won't load?
Clear browser cache, try a different browser or device, check internet connection; contact support if issues persist.
Browser compatibility issues?
Use modern browsers, update to the latest version, disable incompatible plugins, or consult support.
How to update Flash Player or other plugins?
Follow browser instructions for plugin updates; modern casinos require few plugin installations.
What to do with slow website loading?
Clear cache, close background tabs, check internet speed, restart device; report ongoing slowness to support.
How to get technical support for games?
Contact support via live chat, email, or phone for prompt assistance with technical issues.