How to contact the casino support service?
Bruno Casino support can be contacted primarily through their 24/7 live chat feature for immediate assistance and via their support email for detailed queries.
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What contact methods are available for customers?
Customers can contact Bruno Casino support via live chat, email, and phone.
Casino website
https://www.brunocasino.com
Casino launch date
Bruno Casino was launched in 2021.
Gaming license
Bruno Casino holds gaming licenses from the Curacao eGaming Authority and the Kahnawake Gaming Commission.
Casino headquarters location
Bruno Casino’s headquarters are located at Perseusweg 27A, Willemstad, Curaçao.
License jurisdiction
The casino is licensed in Curacao.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, Bruno Casino offers live chat support on their website, which operates 24/7. Response times in live chat are typically instant.
Is there a contact form on the website?
There is no specific information on a contact form, but customers primarily use live chat and email for contact.
Technical support email
VIP support email
No verified separate VIP support email is publicly available for Bruno Casino.
Complaints email
There is no distinct complaints email available; general support email is used for all inquiries including complaints.
Finance department email
No separate finance department email is publicly listed.
Security service email
No distinct security service email is available for Bruno Casino.
Support hotline phone number
+43800070855
VIP line for premium customers
No verified VIP phone line is available.
Separate complaint line
No separate complaints phone line is available.
Technical support
Technical support is available 24/7 via live chat and email.
Financial department
Financial inquiries can be handled via the general support email and phone contact.
Security service
Specific security service contact details are not provided; use general support channels for security issues.
Telegram support account
No official Telegram support account has been identified.
WhatsApp support account
No official WhatsApp support account is available.
Viber support account
No official Viber support account is available.
WeChat support account
No official WeChat support account is available.
Facebook page
Bruno Casino has a Facebook presence but no specific official URL is listed.
Instagram page
No verified official Instagram account URL specific to the casino is available.
Twitter/X page
Bruno Casino is active on Twitter but no specific official URL is verified.
LinkedIn page
No official LinkedIn company page for Bruno Casino is publicly known.
YouTube channel
No official YouTube channel is listed for Bruno Casino.
Telegram channel
No official Telegram channel is identified.
Discord server
No official Discord server information is publicly available.
Are there video calls with consultants?
Bruno Casino does not offer video call support with consultants.
Is there a ticket system (helpdesk)?
There is no separate ticket system publicly noted; support is via live chat and email.
Is there a mobile app with support chat?
Bruno Casino offers a mobile app but it is not fully optimized; support chat is available on the app.
Are push notifications supported?
No specific information is available about push notifications for customer communications.
Is SMS support available?
SMS support is not offered.
Can I request a callback?
There is no indication that a callback service is available.
Are there forums or communities related to this casino?
No official forums or community platforms related to Bruno Casino are publicly listed.
Is there a mobile app for contacting support?
The mobile app includes support chat functionality.
Are Zoom/Teams consultations possible?
Video consultation platforms such as Zoom or Teams are not supported.
Is support available on weekends and holidays?
Support is available 24/7 including weekends and holidays.
What are the support service operating hours?
Support operates continuously 24/7.
Supported languages
Support is primarily provided in English, with some support in German, Finnish, and other European languages.
Service regions
Bruno Casino serves players in multiple regions but is restricted in some countries due to licensing.
Can I contact support without registration?
Support can generally be contacted via live chat without full registration for basic inquiries.
Can I send documents through chat?
Document upload through chat is not explicitly confirmed; verification documents are uploaded through the cashier or account verification section.
Privacy policy link
https://www.brunocasino.com/privacy-policy
Terms of service link
https://www.brunocasino.com/terms
What to do if I forgot my account password?
Use the password recovery option on the login page which sends a reset link to your registered email.
How to restore access to a blocked account?
Contact support via live chat or email to resolve account blocks; provide requested identity verification documents.
Why is my account blocked?
Accounts are commonly blocked due to suspicious activity, failure to verify identity, or violation of terms.
How to change profile information?
Profile information changes are typically done through the account settings or by contacting support.
What to do if I suspect my account has been hacked?
Immediately contact support, change password, and if available enable two-factor authentication.
How to set up two-factor authentication?
General industry practice is to enable 2FA in account security settings; Bruno Casino specific instructions are not provided.
Why am I not receiving SMS confirmation codes?
Common causes include incorrect phone number, network issues, or service restrictions.
How to delete my casino account?
Account deletion requests typically require contacting customer support for assistance.
What to do if I can't log into my account?
Verify credentials, use password recovery, clear browser cache, or contact support for help.
How to check account login history?
Not typically available to players; requests can be made to support for review if needed.
Why is document verification required?
Verification is required to confirm identity, prevent fraud, comply with gambling regulations, and ensure responsible gaming.
What documents are needed for verification?
Usually a government-issued ID (passport, ID card), proof of address (utility bill), and proof of payment method.
How long does document verification take?
Verification usually takes a few business days depending on document clarity and accuracy.
What to do if documents are rejected?
Re-submit clearer, valid documents and contact support for guidance.
How to upload documents for verification?
Upload documents via the account verification or cashier withdrawal section.
Why does my account require additional verification?
Additional verification may be triggered by large withdrawals, suspicious activity, or regulatory checks.
Can I have multiple accounts?
Multiple accounts per user are generally prohibited by the terms of service.
How to report suspicious activity?
Report suspicious activity immediately to support via live chat or email.
What to do if I lose access to my email?
Contact support promptly with identity proof to regain or change email linked to the account.
How to change phone number in my account?
Update phone number via account settings or by contacting support.
Why are my account functions limited?
Limitations can be due to verification status, security holds, or responsible gaming measures.
How to set deposit limits?
Deposit limits can be set in account responsible gaming settings or by contacting support.
What is self-exclusion and how to activate it?
Self-exclusion is a responsible gaming feature to block access temporarily or permanently; activated via account settings or support request.
How to temporarily freeze my account?
Contact support to request a temporary freeze or cooling-off period on your account.
What to do if I suspect fraud?
Report suspected fraud immediately to support with relevant evidence.
Why is my deposit not going through?
Deposits may fail due to payment method issues, insufficient funds, or technical errors.
How long does withdrawal processing take?
Withdrawals are processed within 24 hours after verification, though provider delays can extend this.
What fees are charged for transactions?
Generally, Bruno Casino does not charge fees, but payment providers may apply standard fees.
Why was my withdrawal request declined?
Common reasons include incomplete verification, suspicious activity, or insufficient balance.
What deposit methods are available?
Bruno Casino supports deposits via credit cards, e-wallets, bank transfers, and cryptocurrencies like Bitcoin.
What are the minimum and maximum deposit amounts?
Minimum deposits usually start around €10; maximum limits depend on the payment method.
Minimum deposit amount
Typically €10.
Maximum deposit amount
Varies by payment method; may go up to several thousand euros.
How to cancel a withdrawal request?
Withdrawal cancellation is possible by contacting support before the request is processed.
Why is my withdrawal taking so long to process?
Delays can be due to verification hold, payment provider processing times, or internal reviews.
Can I withdraw to a different card?
Withdrawals generally must be made to the same method used for deposits for security reasons.
What to do if money was debited but not credited?
Contact support immediately with transaction details for resolution.
How to check the status of a financial transaction?
Transaction status can be checked via account history or support inquiry.
Why are financial operations blocked?
Operations may be blocked due to compliance checks, verification issues, or suspicious activity.
What documents are needed for large withdrawals?
Large withdrawals require ID, proof of address, and proof of source of funds.
Are there withdrawal limits?
Yes, withdrawal limits are applied based on account status and payment method policies.
How do refunds work?
Refunds are processed back to the original payment method after casino approval.
What to do with failed payments?
Retry transaction, check payment method validity, or contact support.
Can I change the withdrawal method?
Withdrawal methods are usually fixed to the original deposit method.
Why is proof of funds source required?
This is to comply with anti-money laundering regulations and verify legitimate funds.
How to get a financial transaction statement?
Request statements via support or download from your account transaction history if available.
What to do if a payment is stuck?
Contact support with payment details for investigation and resolution.
What currencies does the casino accept?
Bruno Casino accepts multiple currencies including EUR, USD, and cryptocurrencies such as Bitcoin.
Is there currency conversion?
Currency conversion is supported with rates applied by payment methods or the casino platform.
How do cryptocurrency payments work?
Players deposit and withdraw using supported cryptocurrencies with wallet addresses and standard blockchain confirmations.
What to do with payment system errors?
Contact support immediately with error details to troubleshoot and resolve.
Can I return an erroneous deposit?
Erroneous deposits should be reported to support promptly for assistance and possible return.
Why won't the game load?
Game loading issues may be caused by browser compatibility, slow internet, or device limitations.
What to do when there's a game crash?
Refresh the page, clear cache, or contact support to report persistent crashes.
How to report a game error?
Use live chat or email to report game issues with descriptions and screenshots if possible.
Why did my winnings disappear after a crash?
Contact support immediately as technical glitches may require manual adjustment.
Game sound not working - what to do?
Check device volume, browser settings, and game sound settings; restart game if needed.
Game lagging or freezing - how to fix?
Clear cache, close unnecessary applications, or try a different browser/device.
Why isn't my bet being counted?
This may be due to connection issues or game glitches; report to support with details.
How to check game round results?
Game results are displayed after each round; contact support for discrepancies.
What to do if the game is not responding?
Refresh or restart the game; contact support if the problem persists.
Why are some games unavailable?
Game restrictions may be due to licensing, regional laws, or platform updates.
How to clear cache for better game performance?
Clear browser cache and cookies from browser settings or app settings.
Problems with game display on mobile device?
Ensure browser/app is updated; clear cache or use a compatible device for best performance.
What to do if bonus didn't activate?
Contact support with bonus code and deposit details to resolve activation issues.
How to check bonus wagering requirements?
Wagering requirements are detailed in the bonus terms and conditions on the website.
Why aren't bonus points being credited?
Points may be delayed or conditions not met; contact support for clarification.
How to participate in tournaments and promotions?
Register on the site and follow tournament/promotion rules detailed on the casino website.
What to do if promo code doesn't work?
Verify code validity and terms; contact support if code is not accepted.
Why is Live Casino unavailable?
Live Casino may be unavailable due to maintenance, regional restrictions, or connectivity issues.
Problems with video streaming in live games?
Check internet speed, browser compatibility, and restart if issues persist.
How to report a technical glitch?
Use live chat or email to detail glitch with relevant evidence for support intervention.
What to do if the website won't load?
Check internet connection, clear cache, or try different browser/device.
Browser compatibility issues?
Use recommended browsers and latest versions for optimal casino performance.
How to update Flash Player or other plugins?
Most modern casinos use HTML5; if needed, update plugins via official sources.
What to do with slow website loading?
Clear cache, close unused tabs/apps, or check internet speed for better performance.
How to get technical support for games?
Contact support via live chat or email specifying the game and issue.