How to contact the casino support service?
You can contact Buck & Butler Casino support primarily via live chat available on their website and by emailing their support team at [email protected].
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What contact methods are available for customers?
Live chat, email [email protected].
Casino website
https://www.buckandbutler.com
Casino launch date
Buck & Butler Casino was launched in 2014.
Gaming license
Buck & Butler Casino is licensed by the Malta Gaming Authority.
Casino headquarters location
The physical headquarters location is not explicitly stated in public sources; generally, such casinos operate from Malta-based offices per licensing.
License jurisdiction
Licensed under the jurisdiction of Malta.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, live chat is available on the website from 11:00 AM to midnight CET daily. Response times are typically prompt during these hours.
Is there a contact form on the website?
The website provides a "Contact B&B" button for live chat; no specific mention of a separate contact form is verified.
Technical support email
VIP support email
No specific VIP support email is publicly available.
Complaints email
No dedicated complaints email is publicly listed; general support email is used.
Finance department email
No separate email specifically for financial inquiries is publicly listed.
Security service email
No dedicated security service email is provided.
Support hotline phone number
No phone support number is provided by the casino.
VIP line for premium customers
No dedicated VIP phone line is available.
Separate complaint line
No dedicated complaint phone line exists.
Technical support
Technical support is accessible via live chat during operating hours and email at [email protected].
Financial department
Financial inquiries are handled through the general support email [email protected].
Security service
Security issues should be reported via the general support contact; no separate contact details are specified.
Telegram support account
There is no official Telegram support account known.
WhatsApp support account
No official WhatsApp support account is available.
Viber support account
No Viber support account is provided.
WeChat support account
No WeChat support account is provided.
Facebook page
No verified official Facebook page URL is publicly listed.
Instagram page
No verified official Instagram page URL is publicly listed.
Twitter/X page
No official Twitter/X account URL is publicly listed.
LinkedIn page
No official LinkedIn company page URL is publicly available.
YouTube channel
No official YouTube channel URL is publicly available.
Telegram channel
No official Telegram channel URL is listed.
Discord server
No official Discord server information is found.
Are there video calls with consultants?
Video call support is not offered.
Is there a ticket system (helpdesk)?
No public information indicates a ticket system; support relies on live chat and email.
Is there a mobile app with support chat?
There is no dedicated mobile app with support chat; the mobile website includes support features.
Are push notifications supported?
No information suggests support push notifications.
Is SMS support available?
SMS support is not available.
Can I request a callback?
No callback service is offered.
Are there forums or communities related to this casino?
No official forums or communities are associated with Buck & Butler Casino.
Is there a mobile app for contacting support?
No dedicated support mobile app exists.
Are Zoom/Teams consultations possible?
No video consultation platforms like Zoom or Teams are supported.
Is support available on weekends and holidays?
Support is available every day from 11:00 AM to midnight CET, including weekends and holidays.
What are the support service operating hours?
Support operates daily from 11:00 AM to midnight CET.
Supported languages
Support is available in English, Swedish, Norwegian, and Finnish.
Service regions
Support services players globally except for restricted countries under Malta licensing, including no players from the United States.
Can I contact support without registration?
Typically, support requires a registered account to access personalized help, standard for most licensed casinos.
Can I send documents through chat?
Document upload capability through chat is not verified; usually, documents are sent via email or secure upload portals.
Privacy policy link
https://www.buckandbutler.com/privacy-policy
Terms of service link
https://www.buckandbutler.com/terms-and-conditions
What to do if I forgot my account password?
Use the "Forgot password" link on the login page to receive reset instructions via registered email.
How to restore access to a blocked account?
Contact support via live chat or email to verify your identity and request account restoration.
Why is my account blocked?
Common reasons include suspected fraud, verification failure, violation of terms, or self-exclusion requests.
How to change profile information?
Log into your account and update profile information in the settings or contact support for assistance.
What to do if I suspect my account has been hacked?
Immediately contact support, change your password, and enable two-factor authentication.
How to set up two-factor authentication?
Generally, in account security settings, activate 2FA using an authenticator app; contact support if guidance is needed.
Why am I not receiving SMS confirmation codes?
Check phone number accuracy, network issues, or contact support as SMS may be blocked by carriers or device settings.
How to delete my casino account?
Request account closure through support via email or live chat, following confirmation of identity.
What to do if I can't log into my account?
Verify credentials, reset password, clear browser cache, or contact support for help.
How to check account login history?
Login history access is typically available in the account security settings or upon request to support.
Why is document verification required?
Verification is mandatory for KYC compliance, anti-money laundering, and player security.
What documents are needed for verification?
Usually a government-issued ID, proof of address, and payment method verification documents.
How long does document verification take?
Verification processing can take from a few hours to up to 48 hours depending on workload.
What to do if documents are rejected?
Resubmit clearer or more appropriate documents as per support instructions.
How to upload documents for verification?
Upload documents via the secure upload link in your account or email them to support if instructed.
Why does my account require additional verification?
Additional verification may be triggered by large transactions, suspicious activity, or regulatory compliance.
Can I have multiple accounts?
Typically, only one account per player is allowed per terms and conditions.
How to report suspicious activity?
Report suspicious activity promptly to support via live chat or email for investigation.
What to do if I lose access to my email?
Contact support immediately, provide alternative verification means to update your email.
How to change phone number in my account?
Update phone number in account settings or request support to assist with the change.
Why are my account functions limited?
Limitations occur due to verification issues, self-exclusion, suspected fraud, or regulatory restrictions.
How to set deposit limits?
Deposit limits can be set in responsible gambling settings within your account or by contacting support.
What is self-exclusion and how to activate it?
Self-exclusion is a voluntary block from gambling; activate through account settings or support request.
How to temporarily freeze my account?
Request a temporary account freeze or timeout via support or responsible gambling tools.
What to do if I suspect fraud?
Report immediately to support with all relevant details for prompt action.
Why is my deposit not going through?
Deposits fail due to payment method issues, bank restrictions, or insufficient funds.
How long does withdrawal processing take?
Withdrawals typically process within 12 to 96 hours depending on the method.
What fees are charged for transactions?
Some withdrawal fees may apply; deposits are usually free but check terms for specifics.
Why was my withdrawal request declined?
Declines result from pending verification, account issues, or exceeding limits.
What deposit methods are available?
Neteller, Skrill, PaySafeCard, ecoPayz, VISA, Mastercard, Trustly, ClickandBuy, Maestro, Bank transfer among others.
What are the minimum and maximum deposit amounts?
Minimum deposits start at approximately €10; maximum deposit limits vary by method and account status.
Minimum deposit amount
10 euros.
Maximum deposit amount
Varies by payment method and player account; no specific maximum publicly stated.
How to cancel a withdrawal request?
Withdrawal cancellations require prompt contact with support before processing completes.
Why is my withdrawal taking so long to process?
Delays arise from additional verification, high volume, or banking processing times.
Can I withdraw to a different card?
Withdrawals must typically go to the same payment method used for deposits for security.
What to do if money was debited but not credited?
Contact support immediately with transaction details for resolution.
How to check the status of a financial transaction?
Check account transaction history or inquire via support.
Why are financial operations blocked?
Blocks happen due to verification issues, suspicious activity, or regulatory compliance.
What documents are needed for large withdrawals?
Additional identity, address, and source of funds documents may be required.
Are there withdrawal limits?
Yes, monthly withdrawal limits apply, e.g., around EUR 20,000 monthly limit.
How do refunds work?
Refunds depend on payment method policies and casino terms; contact support to initiate.
What to do with failed payments?
Retry payment, verify payment info, or contact support for help.
Can I change the withdrawal method?
Changes require support approval and usually must comply with KYC rules.
Why is proof of funds source required?
To comply with financial regulations and prevent money laundering.
How to get a financial transaction statement?
Request transaction statements via support or account history.
What to do if a payment is stuck?
Contact support with payment details for further investigation.
What currencies does the casino accept?
The casino accepts multiple currencies including EUR and other major currencies.
Is there currency conversion?
Currency conversion is available as part of payment processing, subject to fees.
How do cryptocurrency payments work?
No explicit info on crypto payments; generally, if accepted, involve wallet transfers.
What to do with payment system errors?
Contact support with detailed error info for resolution.
Can I return an erroneous deposit?
Erroneous deposits are subject to support review and reversal policies.
Why won't the game load?
Clear cache, check internet, disable ad blockers, or try a different browser.
What to do when there's a game crash?
Refresh the game, clear cache or contact support with game details.
How to report a game error?
Report via live chat or email describing the issue clearly.
Why did my winnings disappear after a crash?
Contact support immediately to investigate possible technical issues.
Game sound not working - what to do?
Check device sound settings, reload the game, or use a different device.
Game lagging or freezing - how to fix?
Close background apps, ensure stable internet, clear cache.
Why isn't my bet being counted?
Verify game rules and bet acceptance; contact support if issue persists.
How to check game round results?
Game results usually display after rounds; check history or ask support.
What to do if the game is not responding?
Reload the page, clear cache, or contact support.
Why are some games unavailable?
Restricted by location, licensing, or game provider agreements.
How to clear cache for better game performance?
Use browser settings to clear cache and cookies.
Problems with game display on mobile device?
Update browser, clear cache, or try a different device.
What to do if bonus didn't activate?
Contact support with details to resolve bonus activation issues.
How to check bonus wagering requirements?
Check bonus terms on the promotions page or ask support.
Why aren't bonus points being credited?
Points may have delays or conditions; contact support for help.
How to participate in tournaments and promotions?
Follow terms on promotions page and register where required.
What to do if promo code doesn't work?
Verify code validity and terms; contact support if it fails.
Why is Live Casino unavailable?
May be due to location restrictions or technical/server issues.
Problems with video streaming in live games?
Check internet, device compatibility, or contact support.
How to report a technical glitch?
Report via live chat or email specifying the glitch clearly.
What to do if the website won't load?
Check internet connection, browser compatibility, or clear cache.
Browser compatibility issues?
Use supported browsers like Chrome, Firefox, Safari, or Edge updated.
How to update Flash Player or other plugins?
Most games use HTML5; if plugins needed, visit official plugin sites.
What to do with slow website loading?
Clear cache, close background apps, or try a different browser.
How to get technical support for games?
Contact support via live chat or email for game-related issues.