How to contact the casino support service?
Buddy Slots Casino support can be contacted primarily via live chat (available to logged-in users), email, and a contact web form on their website.
- Direct message
- Leave a review
- Bookmark
- Share
- Report
- prev
- next
What contact methods are available for customers?
Live chat, email, WhatsApp, and a web contact form are available for customer support at Buddy Slots Casino.
Casino website
https://www.buddyslots.com
Casino launch date
Buddy Slots Casino was launched in 2017.
Gaming license
Buddy Slots Casino holds gaming licenses from the United Kingdom Gambling Commission (UKGC) and the Alderney Gambling Control Commission (AGCC).
Casino headquarters location
Buddy Slots Casino is operated by Jumpman Gaming Limited, headquartered in Inchalla, Le Val, Guernsey Y9 3UL, Alderney.
License jurisdiction
The casino is licensed and regulated in the jurisdictions of the United Kingdom and Alderney.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Live chat is available on the website but only to logged-in members; it operates Monday to Friday from 9:30 am to 6 pm with prompt responses during these hours.
Is there a contact form on the website?
Yes, there is a contact form available on the Buddy Slots website, accessible from the Contact Us page for sending inquiries directly to support.
Technical support email
The technical support email is [email protected].
VIP support email
No specific VIP support email is publicly listed; VIP support queries are generally handled via the main support channels.
Complaints email
Complaints can be sent to [email protected] as no separate complaints email is provided.
Finance department email
There is no separate finance department email publicized; financial inquiries should be directed to the main support email.
Security service email
No dedicated security email is listed; security issues can be reported via the main support contact channels.
Support hotline phone number
There is no public customer support phone number available for Buddy Slots Casino.
VIP line for premium customers
No dedicated VIP phone line is available.
Separate complaint line
There is no separate complaints phone line provided.
Technical support
Technical support is available via email and live chat (during business hours), with prompt assistance for technical issues.
Financial department
Financial department inquiries are handled via email support but no dedicated contact details are published.
Security service
Security-related concerns should be reported to customer support via email; no dedicated security contact is available.
Telegram support account
No official Telegram support account is publicly listed.
WhatsApp support account
WhatsApp support is available during live chat hours (9:30 am to 6 pm, Monday to Friday).
Viber support account
No Viber support account is available.
WeChat support account
No WeChat support account is available.
Facebook page
No official Facebook page publicly linked.
Instagram page
No official Instagram account publicly linked.
Twitter/X page
No official Twitter/X account publicly listed.
LinkedIn page
No official LinkedIn company page publicly listed.
YouTube channel
No official YouTube channel publicly linked.
Telegram channel
No official Telegram channel publicly listed.
Discord server
No official Discord server information is available.
Are there video calls with consultants?
Video call support is not available.
Is there a ticket system (helpdesk)?
There is a ticket system available via the contact form and email support.
Is there a mobile app with support chat?
There is no dedicated mobile app; the mobile site provides access to support including live chat.
Are push notifications supported?
Push notifications for customer communications are not mentioned as available.
Is SMS support available?
SMS support is not available.
Can I request a callback?
Callback service is not available.
Are there forums or communities related to this casino?
There are no official forums or community platforms linked to the casino.
Is there a mobile app for contacting support?
No dedicated mobile app for support contact exists; support is accessible via the mobile-optimized website.
Are Zoom/Teams consultations possible?
No Zoom or Teams consultations are offered.
Is support available on weekends and holidays?
Support is only available Monday to Friday during business hours; no weekend or holiday support.
What are the support service operating hours?
Support operates Monday to Friday from 9:30 am to 6:00 pm.
Supported languages
Customer support is provided in English.
Service regions
Buddy Slots serves players primarily in the United Kingdom.
Can I contact support without registration?
No, live chat and support messages require account login.
Can I send documents through chat?
Document upload via chat is not provided; uploads can be made through email or the contact form.
Privacy policy link
https://www.buddyslots.com/privacy-policy
Terms of service link
https://www.buddyslots.com/terms-and-conditions
What to do if I forgot my account password?
Use the website’s password recovery tool available on the login page to reset your password via your registered email.
How to restore access to a blocked account?
Contact customer support via email or live chat (if available) to verify your identity and resolve account blocking issues.
Why is my account blocked?
Typical reasons include suspicious activity, multiple account violations, or failure to pass verification checks.
How to change profile information?
Profile information can be updated after logging in through your account settings or by contacting support.
What to do if I suspect my account has been hacked?
Immediately contact customer support to secure your account and change your password.
How to set up two-factor authentication?
2FA setup instructions are not specifically mentioned; generally, enable via account security settings if available.
Why am I not receiving SMS confirmation codes?
This could be due to network issues, incorrect phone number, or SMS blocking by your carrier.
How to delete my casino account?
Account deletion requests must be sent to customer support via email for processing.
What to do if I can't log into my account?
Use the password reset option or contact support for assistance resolving login problems.
How to check account login history?
Login history access is usually available in account security settings or upon request to support.
Why is document verification required?
Document verification is required to comply with KYC regulations to confirm player identity and prevent fraud.
What documents are needed for verification?
Standard documents include government-issued ID (passport, driver’s license), proof of address, and payment method verification.
How long does document verification take?
Processing typically takes from a few hours up to 48 hours depending on the volume of requests.
What to do if documents are rejected?
Resubmit clear, valid documents or contact support for clarification on rejection reasons.
How to upload documents for verification?
Upload documents via the account verification section or send via email/contact form as instructed.
Why does my account require additional verification?
Additional verification may be triggered by large transactions, account changes, or regulatory requirements.
Can I have multiple accounts?
Multiple accounts are generally prohibited by casino terms and may lead to account closure.
How to report suspicious activity?
Report any suspicious activity immediately via customer support email or live chat.
What to do if I lose access to my email?
Contact customer support to update your registered email address after identity verification.
How to change phone number in my account?
Phone number changes can be made in account settings or by contacting support with verification.
Why are my account functions limited?
Account limitations often result from incomplete verification, suspicious activity, or regulatory compliance issues.
How to set deposit limits?
Deposit limits are set in responsible gambling tools available in your account or by contacting support.
What is self-exclusion and how to activate it?
Self-exclusion is a responsible gambling tool allowing players to block access voluntarily for a set period, activated via account settings or support request.
How to temporarily freeze my account?
Contact customer support to request a temporary account freeze or time-out.
What to do if I suspect fraud?
Immediately report suspected fraud to customer support with details for investigation.
Why is my deposit not going through?
Deposits may fail due to payment method issues, insufficient funds, or technical problems.
How long does withdrawal processing take?
Withdrawals typically process within 24 hours but can take longer depending on the payment method.
What fees are charged for transactions?
Most online casinos, including Buddy Slots, do not charge fees but check payment provider terms.
Why was my withdrawal request declined?
Declines may be due to failed verification, suspicious activity, or insufficient funds.
What deposit methods are available?
Deposit methods include Visa, Mastercard, PayPal, Neteller, Skrill, Paysafecard, Maestro, Skrill 1-Tap, and PayByMobile.
What are the minimum and maximum deposit amounts?
Minimum deposits generally start at £10; maximum deposits vary by payment method and account status.
Maximum deposit amount
Varies by payment method, with no strict public maximum stated.
How to cancel a withdrawal request?
Withdrawal cancellations must be requested via customer support as soon as possible after submission.
Why is my withdrawal taking so long to process?
Delays may be due to additional verification, bank processing times, or high transaction volume.
Can I withdraw to a different card?
Withdrawals must typically be made to the original deposit method for security purposes.
What to do if money was debited but not credited?
Contact customer support immediately with transaction details to resolve processing issues.
How to check the status of a financial transaction?
Transaction status can be checked by logging into your account or contacting support.
Why are financial operations blocked?
Blocks may occur due to verification issues, regulatory checks, or suspicious activity.
What documents are needed for large withdrawals?
Large withdrawals often require government ID, proof of address, and source of funds documentation.
Are there withdrawal limits?
Withdrawal limits may apply depending on account type, promotions, and regulatory rules.
How do refunds work?
Refunds are processed via the original payment method, subject to terms and conditions.
What to do with failed payments?
Contact support to investigate and resolve failed payment issues.
Can I change the withdrawal method?
Withdrawal method changes are generally not allowed for security reasons.
Why is proof of funds source required?
It ensures compliance with anti-money laundering regulations, verifying the legality of deposited funds.
How to get a financial transaction statement?
Request statements via the account transaction history or from customer support.
What to do if a payment is stuck?
Contact customer support promptly to investigate and unblock stuck payments.
What currencies does the casino accept?
The main accepted currency is Pound Sterling (GBP).
Is there currency conversion?
Currency conversion services are generally not provided; players should use payment methods in GBP.
How do cryptocurrency payments work?
Cryptocurrencies are not accepted at Buddy Slots Casino.
What to do with payment system errors?
Report errors to support with full transaction details for troubleshooting.
Can I return an erroneous deposit?
Contact support immediately to return erroneous deposits; policies vary.
Why won't the game load?
Game loading issues can stem from internet problems or browser incompatibility.
What to do when there's a game crash?
Refresh the game or browser; contact support if issues persist.
How to report a game error?
Use customer support channels to report game errors with screenshots if possible.
Why did my winnings disappear after a crash?
Contact support to investigate and resolve payout discrepancies after crashes.
Game sound not working - what to do?
Check device sound settings and browser permissions; reload the game.
Game lagging or freezing - how to fix?
Clear cache, update browser, or try a different device/network.
Why isn't my bet being counted?
Contact support to verify bet status; could be due to technical or game rules.
How to check game round results?
Results are displayed in-game; for disputes, contact support with round details.
What to do if the game is not responding?
Refresh the browser or app; contact support if problem continues.
Why are some games unavailable?
Game availability may be restricted based on region or licensing.
How to clear cache for better game performance?
Clear browser cache via settings or use incognito mode.
Problems with game display on mobile device?
Ensure browser is updated; try switching browsers or devices.
What to do if bonus didn't activate?
Contact support with details and proof of the bonus offer.
How to check bonus wagering requirements?
Wagering requirements are detailed in the bonus terms and conditions on the site.
Why aren't bonus points being credited?
Check eligibility and bonus terms; contact support to resolve.
How to participate in tournaments and promotions?
Register on the site and follow specific tournament/promo rules.
What to do if promo code doesn't work?
Verify code validity and expiry; contact support if issues persist.
Why is Live Casino unavailable?
Live Casino may be down due to maintenance or regional restrictions.
Problems with video streaming in live games?
Check internet speed; refresh or switch device; contact support if unresolved.
How to report a technical glitch?
Contact customer support with detailed description and evidence if possible.
What to do if the website won't load?
Check internet, clear cache, or try different browsers/devices.
Browser compatibility issues?
Use recommended or updated browsers; update software regularly.
How to update Flash Player or other plugins?
Flash is generally deprecated; ensure browser is updated.
What to do with slow website loading?
Clear cache, check connection, and close other background apps.
How to get technical support for games?
Contact customer support via live chat or email for technical assistance.