How to contact the casino support service?
Buffalo Spins Casino support can be contacted primarily via email and a web contact form on their website. They also offer live chat support during specific hours.
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What contact methods are available for customers?
Email, live chat (limited hours), and web contact form.
Casino website
https://www.buffalospins.com
Casino launch date
Specific launch date is not publicly verified, but Buffalo Spins has been operating at least since 2020.
Gaming license
Licensed and regulated by the Alderney Gambling Control Commission and the UK Gambling Commission.
Casino headquarters location
Operated by Jumpman Gaming Limited, headquartered in the United Kingdom.
License jurisdiction
Alderney and United Kingdom.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Live chat is available Monday to Friday from 9am to 4pm but is not 24/7; response times typically fall within minutes during active hours.
Is there a contact form on the website?
Yes, there is a contact form accessible via the "Contact Us" page on the Buffalo Spins website.
Technical support email
VIP support email
No verified specific VIP support email publicly listed.
Complaints email
Finance department email
No specific public finance department email; general support email likely used.
Security service email
No specific public security email.
Support hotline phone number
No official customer support phone number publicly listed.
VIP line for premium customers
No verified dedicated VIP phone line publicly available.
Separate complaint line
No specific complaint phone line is publicly available.
Technical support
Technical support is available via email and web form during regular business hours, with no 24/7 hotline.
Financial department
Financial inquiries are generally handled through the same support email, with no specific dedicated line.
Security service
No public direct contact for security; issues typically managed through general support channels.
Telegram support account
No official Telegram support account found.
WhatsApp support account
No official WhatsApp support number found.
Viber support account
No official Viber support account found.
WeChat support account
No official WeChat support account found.
Facebook page
https://www.facebook.com/buffalospinscasino (official presence likely under this or similar name)
Instagram page
No verified official Instagram account was found.
Twitter/X page
No verified official Twitter/X account was found.
LinkedIn page
No verified official LinkedIn company page publicly found.
YouTube channel
No official YouTube channel found.
Telegram channel
No official Telegram channel found.
Discord server
No official Discord server information available.
Are there video calls with consultants?
No information available indicating video call support.
Is there a ticket system (helpdesk)?
Yes, a ticket/helpdesk system is implied through their web contact form submission directing queries to support.
Is there a mobile app with support chat?
The Buffalo Spins app is available for iOS and Android but appears not to have an integrated support chat function.
Are push notifications supported?
Push notifications are supported in the mobile app for promotions and updates.
Is SMS support available?
SMS support is not commonly provided.
Can I request a callback?
No publicly available callback service is offered.
Are there forums or communities related to this casino?
No official forums or communities are hosted by the casino.
Is there a mobile app for contacting support?
No dedicated mobile app exclusively for support; support accessed through email or web on mobile devices.
Are Zoom/Teams consultations possible?
No support for video consultations via Zoom or Teams.
Is support available on weekends and holidays?
Support via live chat is not available on weekends; email support usually responds within two business days.
What are the support service operating hours?
Live chat operates 9am to 4pm Monday to Friday; email support responses typically within 2 business days.
Supported languages
Support is primarily provided in English; some sources indicate up to ten languages may be supported via phone in related contexts but no official confirmation.
Service regions
Primarily serves United Kingdom and Alderney players; some country restrictions apply including USA, France, Italy, and others.
Can I contact support without registration?
Typically support queries require an account for verification, but general questions might be accepted without registration.
Can I send documents through chat?
Document upload is supported through the account area on the website, not through live chat.
Privacy policy link
https://www.buffalospins.com/privacy
Terms of service link
https://www.buffalospins.com/terms
What to do if I forgot my account password?
Use the "Forgotten Password" link on the login page; enter registered email to receive password reset instructions.
How to restore access to a blocked account?
Contact support with identity verification documents to request account reinstatement; follow casino's verification procedure.
Why is my account blocked?
Common reasons include suspected fraud, verification failures, self-exclusion, or breach of terms.
How to change profile information?
Update details through the user account settings page or request changes via support email.
What to do if I suspect my account has been hacked?
Immediately contact support and secure email; change passwords and verify account activity.
How to set up two-factor authentication?
No specific 2FA process publicly detailed; may be available via user account security settings if offered.
Why am I not receiving SMS confirmation codes?
Possible reasons include network issues, incorrect phone number, or carrier blocking; contact support to verify.
How to delete my casino account?
Request account deletion by contacting support; process may require identity verification.
What to do if I can't log into my account?
Use password recovery, check credentials, and contact support if issues persist.
How to check account login history?
Generally available via account security settings if supported; otherwise request from customer service.
Why is document verification required?
Required for compliance with KYC (Know Your Customer) regulations to prevent fraud and ensure legal operation.
What documents are needed for verification?
Valid ID (passport, driver's license), proof of address (utility bill, bank statement), and payment method proof.
How long does document verification take?
Typically up to 3 business days for review.
What to do if documents are rejected?
Resubmit clear, valid documents following guidelines provided; contact support if repeated issues occur.
How to upload documents for verification?
Upload documents via the "My Account" section on the casino website.
Why does my account require additional verification?
Triggered by large transactions, account security concerns, or regulatory compliance checks.
Can I have multiple accounts?
Most casinos prohibit multiple accounts; check terms to avoid account closure or fund forfeiture.
How to report suspicious activity?
Report immediately to support via email with relevant details.
What to do if I lose access to my email?
Update account email via support with identity verification or regain email access through email provider.
How to change phone number in my account?
Request change through account settings or by contacting support with verification.
Why are my account functions limited?
Possible due to pending verification, regulatory restrictions, or self-exclusion settings.
How to set deposit limits?
Use the responsible gambling tools available on the website to set deposit limits or request support assistance.
What is self-exclusion and how to activate it?
Self-exclusion is a voluntary ban from gambling; activated via responsible gambling page or by requesting support.
How to temporarily freeze my account?
Request a temporary account freeze through customer support or set a time-out via responsible gambling settings.
What to do if I suspect fraud?
Contact support immediately with all relevant details for investigation.
Why is my deposit not going through?
Reasons include payment method issues, insufficient funds, or internal processing errors; retry or contact support.
How long does withdrawal processing take?
Typically 1-5 business days depending on method; pending time may add up to 72 hours.
What fees are charged for transactions?
Generally, no fees for deposits or withdrawals but check terms for third-party fees.
Why was my withdrawal request declined?
Could be due to incomplete verification, suspicious activity, or exceeding withdrawal limits.
What deposit methods are available?
Debit cards, Paysafe Card, Pay by Mobile, PayPal, Skrill, Neteller.
What are the minimum and maximum deposit amounts?
Minimum deposit is typically £10; maximum varies by payment method and account status.
Maximum deposit amount
No specific public maximum amount; subject to deposit limits and verification.
How to cancel a withdrawal request?
Contact support promptly to request cancellation; subject to withdrawal processing stage.
Why is my withdrawal taking so long to process?
Possible reasons include verification delays, payment provider issues, or casino internal processing time.
Can I withdraw to a different card?
Withdrawals must be made to a payment method registered under the player's name; different cards usually not accepted.
What to do if money was debited but not credited?
Contact support immediately with transaction details for resolution.
How to check the status of a financial transaction?
Check account transaction history or contact support for detailed status.
Why are financial operations blocked?
Commonly due to verification issues, suspicious activity, or account restrictions.
What documents are needed for large withdrawals?
Proof of identity, address, and source of funds documents.
Are there withdrawal limits?
Yes, withdrawal limits apply per transaction and per day/week depending on casino policy.
How do refunds work?
Refunds are processed by support after investigation; terms vary by payment method.
What to do with failed payments?
Retry or contact support with payment details for assistance.
Can I change the withdrawal method?
Usually not permitted once a withdrawal request is initiated.
Why is proof of funds source required?
To comply with anti-money laundering regulations and ensure funds legality.
How to get a financial transaction statement?
Request document from support or download via account if available.
What to do if a payment is stuck?
Contact support with transaction ID to resolve the issue.
What currencies does the casino accept?
Primarily GBP.
Is there currency conversion?
Not typically offered; deposits in GBP only.
How do cryptocurrency payments work?
Buffalo Spins does not publicly support cryptocurrency payments.
What to do with payment system errors?
Retry transaction or contact support for assistance.
Can I return an erroneous deposit?
Contact support immediately to request reversal.
Why won't the game load?
Check internet connection, browser compatibility, clear cache, or try a different device.
What to do when there's a game crash?
Reload game or contact support if issues persist.
How to report a game error?
Contact support with detailed information including screenshots if possible.
Why did my winnings disappear after a crash?
Usually winnings are credited after session; contact support if balance does not update.
Game sound not working - what to do?
Check device volume, browser settings, or reload the game.
Game lagging or freezing - how to fix?
Close other tabs, restart device, check internet speed.
Why isn't my bet being counted?
May be due to disconnection or game error; contact support.
How to check game round results?
Review game history or contact support.
What to do if the game is not responding?
Refresh browser or restart app; contact support if unresolved.
Why are some games unavailable?
Due to licensing restrictions or geographic limits.
How to clear cache for better game performance?
Clear browser cache and cookies via settings.
Problems with game display on mobile device?
Update app/software or switch browsers.
What to do if bonus didn't activate?
Contact support with bonus code and account details.
How to check bonus wagering requirements?
View promotion terms on website or in account section.
Why aren't bonus points being credited?
Could be due to terms breach or delay; contact support.
How to participate in tournaments and promotions?
Register via casino website or app; follow promotion rules.
What to do if promo code doesn't work?
Check code validity and terms; contact support if needed.
Why is Live Casino unavailable?
Could be due to regional restrictions or maintenance.
Problems with video streaming in live games?
Check internet speed and browser compatibility.
How to report a technical glitch?
Contact support with full details.
What to do if the website won't load?
Check internet connection, try different device or browser.
Browser compatibility issues?
Use latest browser version; clear cache.
How to update Flash Player or other plugins?
Flash is deprecated; update browsers and software accordingly.
What to do with slow website loading?
Clear cache, reduce tabs, check connection.
How to get technical support for games?
Contact support via email or web form.