How to contact the casino support service?
BuffBet Casino offers customer support primarily through live chat and email. Customers can access live chat support on their website and also reach out via the support email address for assistance.
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What contact methods are available for customers?
Live chat, email, phone, Telegram, Twitter, and social media messaging.
Casino website
https://www.buffbet.eu
Casino launch date
The casino has been operational since at least 2017.
Gaming license
BuffBet Casino operates under a gaming license issued by the Government of Curacao, license number #365/JAZ.
Casino headquarters location
The specific physical location of BuffBet Casino's headquarters is not publicly disclosed, which is common for many online casinos licensed in Curacao.
License jurisdiction
Curacao
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, BuffBet offers live chat support, which operates 24/7. Response times are generally immediate or within a few minutes.
Is there a contact form on the website?
BuffBet does not prominently feature a dedicated contact form on their website; support is mainly accessed via live chat and email.
Technical support email
VIP support email
No specific VIP support email publicly available; VIP support inquiries are likely handled through the main support channels.
Complaints email
No distinct complaints email provided; complaints can typically be directed to the general support email.
Finance department email
Not specifically disclosed; financial inquiries are usually handled through general support.
Security service email
Not publicly available information.
Support hotline phone number
+44 20 3286 7751
VIP line for premium customers
Not publicly available.
Separate complaint line
No separate complaint phone line publicly available.
Technical support
Available through live chat and email during all operational hours.
Financial department
Contacted indirectly via general support channels; no specific direct contact publicly listed.
Security service
No dedicated public contact channel disclosed.
Telegram support account
https://t.me/BUFFbet
WhatsApp support account
No official WhatsApp support account found.
Viber support account
No official Viber support account found.
WeChat support account
No official WeChat support account found.
Facebook page
No official Facebook page URL publicly confirmed.
Instagram page
No official Instagram account URL publicly confirmed.
Twitter/X page
Twitter handle @BUFFbet available for updates and support messaging.
LinkedIn page
No official LinkedIn company page publicly listed.
YouTube channel
No official YouTube channel publicly confirmed.
Telegram channel
Same as Telegram support account, https://t.me/BUFFbet
Discord server
No official Discord server information publicly available.
Are there video calls with consultants?
No evidence of video call support availability.
Is there a ticket system (helpdesk)?
Official ticket system is not openly mentioned; support relies mainly on live chat and email.
Is there a mobile app with support chat?
BuffBet does not have a dedicated mobile app but has a mobile-optimized website where live chat support is accessible.
Are push notifications supported?
No specific information regarding push notifications for customer communications.
Is SMS support available?
SMS support is not publicly available.
Can I request a callback?
No callback service is mentioned.
Are there forums or communities related to this casino?
There are no official forums or community platforms specifically related to BuffBet Casino.
Is there a mobile app for contacting support?
No dedicated mobile app for support.
Are Zoom/Teams consultations possible?
No indication that Zoom or Teams consultations are supported.
Is support available on weekends and holidays?
Support is available 24/7 including weekends and holidays.
What are the support service operating hours?
Customer support operates 24 hours a day, 7 days a week.
Supported languages
Support is available in English and Russian.
Service regions
BuffBet serves players internationally with restrictions in countries like the United States, United Kingdom, Australia, and Slovakia.
Can I contact support without registration?
Typically, live chat and some email support can be accessed without registration, but certain account-specific queries require a registered account.
Can I send documents through chat?
Document upload capability through chat is not specifically confirmed; document submission is usually through account verification portals.
Privacy policy link
https://www.buffbet.eu/privacy-policy
Terms of service link
https://www.buffbet.eu/terms-of-service
What to do if I forgot my account password?
Use the password recovery option on the login page by providing your registered email to receive reset instructions.
How to restore access to a blocked account?
Contact customer support via live chat or email to verify your identity and request account restoration.
Why is my account blocked?
Common reasons include breach of terms, suspicious activity, verification failure, or security concerns.
How to change profile information?
Profile information can usually be updated through your account settings or by contacting customer support.
What to do if I suspect my account has been hacked?
Immediately change your password and contact customer support to secure the account and investigate.
How to set up two-factor authentication?
If offered, 2FA setup is done via account security settings; otherwise, request support for assistance.
Why am I not receiving SMS confirmation codes?
Check your phone network, ensure the correct phone number is registered, and contact support if issues persist.
How to delete my casino account?
Contact customer support to request account deletion according to the casino’s privacy policy and terms.
What to do if I can't log into my account?
Verify login credentials, check internet connection, use password recovery, or contact support.
How to check account login history?
Login history access is generally available in account security settings or request from support.
Why is document verification required?
Verification is required for compliance with regulatory standards (KYC), to prevent fraud and ensure account security.
What documents are needed for verification?
Valid government-issued ID, proof of address (utility bill or bank statement), and sometimes proof of payment method.
How long does document verification take?
Verification typically takes 24 to 72 hours depending on document clarity and volume of requests.
What to do if documents are rejected?
Resubmit clearer or different documents as requested by support, following their guidelines.
How to upload documents for verification?
Upload documents through the account verification section on the website or as directed by support.
Why does my account require additional verification?
Additional checks may be triggered by high withdrawal amounts, suspicious activity, or regulatory requirements.
Can I have multiple accounts?
Most casinos, including BuffBet, allow only one account per player to prevent fraud and bonus abuse.
How to report suspicious activity?
Contact customer support immediately via live chat or email to report any suspicious behavior.
What to do if I lose access to my email?
Update your email via support by providing identity verification or use recovery methods through your email provider.
How to change phone number in my account?
Update phone number in account settings or contact support for assistance.
Why are my account functions limited?
Limitations often occur due to verification issues, suspected fraud, or self-imposed restrictions.
How to set deposit limits?
Deposit limits can be set through responsible gaming settings on your account or by contacting support.
What is self-exclusion and how to activate it?
Self-exclusion is a voluntary program to block access to gambling for a chosen period, activated via support or account settings.
How to temporarily freeze my account?
Request account freeze through customer service specifying the desired duration.
What to do if I suspect fraud?
Report suspected fraud immediately to customer support and follow their instructions for investigation.
Why is my deposit not going through?
Common reasons include payment method issues, insufficient funds, or technical errors.
How long does withdrawal processing take?
Withdrawals are processed within three business days; actual time depends on the payment method.
What fees are charged for transactions?
BuffBet does not charge fees, but third-party payment providers may impose fees.
Why was my withdrawal request declined?
Reasons may include failed verification, exceeding withdrawal limits, or account restrictions.
What deposit methods are available?
Visa, MasterCard, Skrill, Neteller, Yandex Money, ecoPayz, Qiwi Wallet, Bitcoin, Ethereum, Bitcoin Cash, Dogecoin, Dash, and others.
What are the minimum and maximum deposit amounts?
Minimum deposits typically start at €5; maximum limits vary by payment method and user location.
Maximum deposit amount
Varies by method; withdrawals capped at €3,000 every 30 days.
How to cancel a withdrawal request?
Contact customer support immediately via live chat or email to request cancellation.
Why is my withdrawal taking so long to process?
Delays can be due to verification checks, banking processing times, or high withdrawal volumes.
Can I withdraw to a different card?
Generally, withdrawals must be made to the original deposit method for security reasons.
What to do if money was debited but not credited?
Contact support with transaction details to trace and resolve payment issues.
How to check the status of a financial transaction?
Use your account transaction history or contact support for updates.
Why are financial operations blocked?
Operations may be blocked due to verification pending, suspected fraud, or legal restrictions.
What documents are needed for large withdrawals?
Enhanced verification documents, including ID, proof of address, and proof of source of funds.
Are there withdrawal limits?
Yes, maximum withdrawal is €3,000 every 30 days.
How do refunds work?
Refunds are processed per transaction terms; contact support to request the process.
What to do with failed payments?
Verify payment details and retry or contact support for assistance.
Can I change the withdrawal method?
Withdrawal methods cannot usually be changed after a request is made.
Why is proof of funds source required?
To comply with anti-money laundering laws and verify legitimate income origin.
How to get a financial transaction statement?
Request transaction statements via your account or customer support.
What to do if a payment is stuck?
Contact support with payment details to investigate and resolve.
What currencies does the casino accept?
Euro (EUR), US Dollar (USD), Bitcoin (BTC), Ethereum (ETH), Bitcoin Cash, Dogecoin, Zcash, Dash, Monero, and others.
Is there currency conversion?
Currency selection is made at registration and cannot be changed afterward; no automatic conversion options.
How do cryptocurrency payments work?
Deposits and withdrawals can be made using supported cryptocurrencies with wallet addresses provided during transactions.
What to do with payment system errors?
Contact support, verify payment details, and retry with an alternative method if needed.
Can I return an erroneous deposit?
Contact support immediately to report and request return of mistaken deposits.
Why won't the game load?
Possible reasons include browser compatibility, internet connection issues, or temporary server problems.
What to do when there's a game crash?
Refresh the page or reload the game; if issues persist contact support.
How to report a game error?
Use live chat or email support to report and detail the issue.
Why did my winnings disappear after a crash?
Contact support promptly with game and transaction details to investigate.
Game sound not working - what to do?
Check device volume and browser settings; refresh or try another browser.
Game lagging or freezing - how to fix?
Clear cache, close other applications, check connection; restart device.
Why isn't my bet being counted?
This can be due to connection issues, betting limits, or game/server problems; contact support if unresolved.
How to check game round results?
Results can be verified through game history or customer support.
What to do if the game is not responding?
Reload the game or browser; contact support if the problem continues.
Why are some games unavailable?
Game unavailability can result from regional restrictions or technical issues.
How to clear cache for better game performance?
Clear browser cache and cookies through settings.
Problems with game display on mobile device?
Ensure browser and OS are updated; try clearing cache or switching browsers.
What to do if bonus didn't activate?
Contact support with promo details; check terms and eligibility.
How to check bonus wagering requirements?
Terms and conditions or bonus information pages detail wagering requirements.
Why aren't bonus points being credited?
Points may delay due to processing; contact support if issue persists.
How to participate in tournaments and promotions?
Register and opt-in via the promotions page or as instructed by support.
What to do if promo code doesn't work?
Verify code validity and terms; contact support for assistance.
Why is Live Casino unavailable?
Reasons include technical faults or regional restrictions.
Problems with video streaming in live games?
Check internet connection and browser compatibility; contact support if unresolved.
How to report a technical glitch?
Use live chat or email with detailed description and screenshots if possible.
What to do if the website won't load?
Check your internet connection, clear cache, try another browser or device.
Browser compatibility issues?
Use supported and updated browsers; clear cache or try incognito mode.
How to update Flash Player or other plugins?
Modern casinos use HTML5; ensure your browser is updated; Flash is largely obsolete.
What to do with slow website loading?
Clear cache, disable browser extensions, check internet speed, or try alternative browsers.
How to get technical support for games?
Contact via live chat or support email specifying game and issue details.