You can contact Buzz Bingo Casino support primarily via live chat, telephone helpline, and email. Live chat is accessible on their website, telephone support is available via a UK number, and email can be used for less urgent inquiries.
Live chat, telephone, email, and a contact form on the website.
https://www.buzzbingo.com
Buzz Bingo was rebranded in September 2018.
Licensed and regulated by the UK Gambling Commission under account number 57594.
Unit 1, Castle Marina Road, Nottingham, NG7 1TN, United Kingdom for Buzz Group Limited (operates physical clubs). Buzz Bingo Digital Limited's office is located at Suite 2.2, Waterport Place, Europort Road, Gibraltar, GX11 1AA.
Great Britain (UK Gambling Commission).
There is live chat support available from 8:00 am to 10:00 pm daily. Response times are typically less than 3 minutes.
Yes, Buzz Bingo provides a contact form on their website for customer messages.
No verified specific VIP support email found; typically, VIP support is handled through dedicated channels or accounts managers.
No separate verified complaints email found; complaints can be handled via the main support email or contact form.
No publicly verified specific finance email; financial inquiries are generally handled through the main support email or customer service.
No specific security service email is publicly listed; security issues are usually reported through main customer service channels.
0808 169 1459 (UK toll-free number).
No dedicated VIP phone line publicly listed.
No dedicated complaint line publicly listed.
Available via live chat, phone, and email during operational hours.
Contacted via main customer service channels and email [email protected].
Security matters are handled through customer service channels; no separate contacts identified.
No official Telegram support account found.
No official WhatsApp support account found.
No official Viber support account found.
No official WeChat support account found.
https://www.facebook.com/BuzzBingoUK (official Facebook presence based on company info).
Not verified; generally, licensed casinos maintain official Instagram profiles but no direct link found.
https://x.com/buzz_bingo (official Twitter/X account).
https://uk.linkedin.com/company/buzzbingo
Not specifically verified; casinos often maintain YouTube channels but no explicit link found.
No official Telegram channel found.
No official Discord server found.
No verified information; typically not offered in standard casino support.
Yes, support queries can be submitted via contact form which operates as a ticket system.
Yes, Buzz Bingo has a mobile app featuring support chat functionality.
Most casino apps support push notifications for updates; likely supported by Buzz Bingo app.
No verified information on SMS support availability.
No verified callback service publicly listed.
No official forums found; the Buzz Bingo app includes community chat features.
Yes, the Buzz Bingo app includes customer support chat.
No verified presence of Zoom or Teams consultations.
Yes, support is available 7 days a week during specified hours.
Phone and live chat from 8:00 am to 10:00 pm every day.
Support is provided in English.
Primarily United Kingdom.
Usually, customers need to be registered or logged in for comprehensive support, but some basic inquiries may be possible without registration.
Typically, customers can upload documents through the support contact form or email for verification purposes.
https://www.buzzbingo.com/privacy-policy
https://www.buzzbingo.com/terms-and-conditions
Use the "Forgot Password?" link on the login page to receive a password reset email.
Contact customer support with the required verification documents to review and lift the block if appropriate.
Common reasons include suspicious activity, verification issues, breach of terms, or self-exclusion.
Log in and update profile details in account settings or contact support for assistance.
Immediately contact customer support to secure the account and change passwords.
Typically, enable 2FA via account security settings if available; contact support for detailed instructions.
Check mobile network, unblock shortcodes, and ensure correct phone number; contact support if issues persist.
Request account deletion via support or follow account closure procedures in user settings.
Verify credentials, reset password, clear cache/cookies, or contact support for help.
Some casinos allow users to view login history in account security settings; otherwise, request from support.
To comply with KYC and regulatory requirements for identity and age verification.
Typically a government-issued ID (passport, driver’s license), proof of address, and sometimes proof of payment method.
Usually between 24 to 72 hours depending on submission and volume.
Resubmit clearer, valid documents or contact support for guidance.
Upload via the website’s account verification section or send via the support email.
Triggered by large transactions, suspicious activity, or regulatory compliance requirements.
Most casinos prohibit multiple accounts per user to prevent fraud and bonus abuse.
Contact support immediately with details of the suspicious activity.
Contact support to update your registered email after verifying your identity.
Update in profile settings or contact support with verification.
Due to pending verification, self-exclusion, or regulatory compliance measures.
Use account responsible gambling tools to set daily, weekly, or monthly deposit limits.
A responsible gambling tool allowing temporary or permanent account suspension to prevent gambling; activate via account settings or support.
Use account "cool off" or time-out features, or contact support to freeze the account temporarily.
Report immediately to customer support for investigation.
Possible reasons include payment method issues, insufficient funds, or verification holds.
Withdrawal times vary; card payments take 2-5 days, bank transfers 48-96 hours, pending time 0-48 hours after approval.
Typically, no withdrawal fees charged; deposits are usually free but check specific payment method terms.
Reasons include incomplete verification, suspicious activity, or violation of terms.
Credit/debit cards, e-wallets, bank transfers, prepaid cards.
Varies by payment method and casino policy; minimum deposits often start around £5.
Around £5.
Varies depending on payment method and account limits; often in thousands of pounds.
Contact customer support immediately to request cancellation before processing.
Additional verification or security checks might delay processing times.
Usually, withdrawals must be made to the original payment method for security reasons.
Contact support with transaction details for investigation and resolution.
Check account transaction history online or contact customer support.
Potential reasons include verification issues or suspected fraud.
Enhanced verification documents such as bank statements or proof of source of funds.
Yes, withdrawal limits are usually set per transaction, daily or monthly periods.
Refunds are processed back to the original payment method; contact support to inquire.
Retry with a different method or contact support for assistance.
Usually not permitted once a withdrawal request is made.
Regulatory compliance to verify legitimate origins of funds.
Request from customer support or download from account transaction history.
Contact customer support with transaction details to resolve the issue.
Primarily GBP (British Pounds).
Currency conversion may be available depending on payment methods.
No verified information about cryptocurrency payment options for Buzz Bingo.
Contact support and check payment method details.
Contact support immediately to report and request a refund.
Commonly due to browser issues, internet connection, or device compatibility.
Reload the game or browser; contact support if the problem persists.
Use the support contact form or live chat to report any game malfunctions.
Contact support for investigation as winnings should be credited based on game logs.
Check device volume and browser settings; refresh or restart the game.
Clear cache, use a different browser or device, and check internet connection.
Possible network issues or server errors; contact support if persistent.
Review game history or transaction log in your account.
Reload the game, clear cache, or contact support.
Restrictions due to location, licensing, or technical updates.
Clear browser cache and cookies in the settings menu.
Ensure app/browser is updated; try restarting device or reinstalling app.
Contact customer support with details of the promotion.
Wagering information is available in the promotions terms on the casino website.
Possible delays or unmet terms; contact support for clarification.
Register and follow instructions in the promotions section on the website or app.
Verify code validity and terms; contact support if issues persist.
Possible technical issues, geographic restrictions, or maintenance.
Check internet connection and device compatibility; refresh or try a different browser.
Use live chat or contact form to report technical issues.
Check internet connection, try a different browser, or clear cache.
Use recommended browsers updated to the latest versions.
Most games use HTML5; for Flash, update through Adobe’s official site if required.
Clear cache, disable browser extensions, or check internet speed.
Contact support via live chat, phone, or email for game-related issues.
