How to contact the casino support service?
Buzzluck Casino support can be contacted via live chat, phone (toll-free in the US), and email. The live chat is available 24/7 with real-person support, and phone support offers immediate assistance.
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What contact methods are available for customers?
Live chat 24/7, toll-free phone (US only), email contact form, and player messaging system through the casino account.
Casino website
https://www.buzzluck.com
Casino launch date
Buzzluck Casino was originally launched in 2004 and has gone through multiple changes since then.
Gaming license
Licensed by the Government of the Autonomous Island of Anjouan, Union of Comoros, License No. ALSI-202409030-F12; also operates under a Curacao license held by BeSoftware N.V.
Casino headquarters location
PO Box 313, Manchester, Lancashire, M21 3BY, United Kingdom; also operated by BeSoftware N.V. from 9 Abraham de Veerstraat, PO Box 3421, Willemstad, Curaçao.
License jurisdiction
Curacao and the Government of Anjouan, Union of Comoros.
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, live chat is available 24/7 with real-person operators. Response times are typically immediate or within minutes.
Is there a contact form on the website?
Yes, there is an online email contact form available on the website for slower, non-urgent inquiries.
Technical support email
No specific technical support email publicly listed; customers should use the general customer support email or contact form.
VIP support email
No publicly available distinct VIP support email for Buzzluck Casino.
Complaints email
No dedicated complaints email publicly provided; issues can be raised via main contact options.
Finance department email
No specific finance department email publicly provided.
Security service email
No dedicated security service email publicly available.
Support hotline phone number
Toll-free US number 1-800-413-2770; international support phone number +44-870-166-8801.
VIP line for premium customers
No specific VIP support line publicly available.
Separate complaint line
No separate complaint phone line publicly available.
Technical support
Technical support is provided 24/7 via live chat, phone, and email contact form.
Financial department
Financial inquiries handled through customer support via phone, live chat, and email contact form.
Security service
Security-related issues should be reported via general support channels.
Telegram support account
No official Telegram support account found.
WhatsApp support account
No official WhatsApp support contact found.
Viber support account
No official Viber support account found.
WeChat support account
No official WeChat support account found.
Facebook page
No verified official Facebook page URL found.
Instagram page
No official Instagram account URL found.
Twitter/X page
No official Twitter/X account URL found.
LinkedIn page
No official LinkedIn company page URL found.
YouTube channel
No official YouTube channel URL found.
Telegram channel
No official Telegram channel URL found.
Discord server
No official Discord server information found.
Are there video calls with consultants?
No video call support available.
Is there a ticket system (helpdesk)?
No separate ticket system publicly indicated; support is mainly via chat, email, and phone.
Is there a mobile app with support chat?
There is no dedicated mobile app publicly confirmed with support chat functionality.
Are push notifications supported?
No specific push notification support publicly detailed.
Is SMS support available?
SMS support is not indicated as available.
Can I request a callback?
No official callback service publicly stated.
Are there forums or communities related to this casino?
No official forums or community platforms identified.
Is there a mobile app for contacting support?
No dedicated mobile app for contacting support is publicly confirmed.
Are Zoom/Teams consultations possible?
Zoom or Teams video consultations are not supported.
Is support available on weekends and holidays?
Support is available 24/7, including weekends and holidays.
What are the support service operating hours?
24 hours a day, 7 days a week, 365 days a year.
Supported languages
Customer support is primarily offered in English.
Service regions
Support mainly serves the United States, United Kingdom, and other international players except restricted jurisdictions.
Can I contact support without registration?
Live chat and phone support are available without registration; some services may require account details for verification.
Can I send documents through chat?
Document upload is generally done through the player messaging system after login; chat document upload is not specifically confirmed.
Privacy policy link
https://www.buzzluck.com/privacy-policy/
Terms of service link
https://www.buzzluck.com/terms-of-use/
What to do if I forgot my account password?
Use the password recovery feature on the login page; a reset link will be sent to your registered email.
How to restore access to a blocked account?
Contact customer support via live chat or email with account details to request unblocking.
Why is my account blocked?
Common reasons include suspected fraud, KYC verification failure, multiple accounts, or breaches of terms.
How to change profile information?
Update profile info through account settings; some changes may require contacting support.
What to do if I suspect my account has been hacked?
Immediately contact support to secure the account, change passwords, and enable any security measures.
How to set up two-factor authentication?
No specific 2FA setup instructions available; generally done via account security settings if supported.
Why am I not receiving SMS confirmation codes?
This could be due to network issues, incorrect phone number, or carrier blocking; verify details with support.
How to delete my casino account?
Contact customer support via email or live chat to request account deletion, subject to verification.
What to do if I can't log into my account?
Check username/password, reset password if needed, clear cache, or contact support if issue persists.
How to check account login history?
Login history is typically accessible in account security settings or available upon request from support.
Why is document verification required?
To comply with Know Your Customer (KYC) regulations, prevent fraud, and ensure responsible gaming.
What documents are needed for verification?
Usually government-issued ID, proof of address, and sometimes proof of payment method.
How long does document verification take?
Verification processing usually takes 24-72 hours depending on the volume and completeness.
What to do if documents are rejected?
Resubmit clear, valid documents as per support instructions to meet verification criteria.
How to upload documents for verification?
Upload documents through the player messaging system or designated secure upload section after login.
Why does my account require additional verification?
Enhanced verification may be triggered by large transactions or security concerns.
Can I have multiple accounts?
Multiple accounts are prohibited and can lead to account suspension or closure.
How to report suspicious activity?
Report suspicious activity immediately to customer support through live chat, phone, or email.
What to do if I lose access to my email?
Contact support promptly to update account email after completing identity verification.
How to change phone number in my account?
Submit a request to customer support, usually via live chat or email, providing verification documents.
Why are my account functions limited?
Limitations may be due to pending verification, regulatory compliance, or detected suspicious activity.
How to set deposit limits?
Deposit limits can be set through account responsible gaming tools or with assistance from support.
What is self-exclusion and how to activate it?
Self-exclusion is a responsible gaming tool that blocks account access temporarily or permanently, activated via support or account settings.
How to temporarily freeze my account?
Contact support to request a temporary account freeze or cooling-off period.
What to do if I suspect fraud?
Report immediately to customer support and avoid further transactions until resolved.
Why is my deposit not going through?
Deposit failures can be due to payment method issues, insufficient funds, or verification holds.
How long does withdrawal processing take?
Withdrawals typically process within 24 hours pending verification; actual times depend on the method used.
What fees are charged for transactions?
Most transactions are free, but third-party payment processors may charge fees depending on method.
Why was my withdrawal request declined?
Reasons include incomplete verification, suspicious activity, or exceeding withdrawal limits.
What deposit methods are available?
Visa, MasterCard, EcoCard, Click2Pay, Instadebit, Moneybookers (Skrill), NETeller, American Express, Prepaid Cards, and cryptocurrencies.
What are the minimum and maximum deposit amounts?
Minimum deposits typically start at $10-$35; maximum limits vary by method and account status.
Minimum deposit amount
The specific minimum deposit amount is generally $35.
Maximum deposit amount
Maximum deposit amounts vary; exact limits depend on payment method and player verification.
How to cancel a withdrawal request?
Contact customer support immediately via live chat or phone to request cancellation if still pending.
Why is my withdrawal taking so long to process?
Delays can occur due to verification checks, bank processing times, or system maintenance.
Can I withdraw to a different card?
Withdrawals must usually go to the original deposit method; alternative methods require support approval.
What to do if money was debited but not credited?
Contact support with transaction details to investigate and resolve the issue.
How to check the status of a financial transaction?
Check account transaction history or contact support for current status updates.
Why are financial operations blocked?
Blocks typically occur due to failed verification, suspected fraud, or compliance investigations.
What documents are needed for large withdrawals?
Enhanced KYC documents including ID, proof of address, proof of source of funds, and possibly more.
Are there withdrawal limits?
Withdrawal limits apply and vary depending on account status, verification, and payment methods.
How do refunds work?
Refunds are processed by customer support and credited back to the original payment method or account balance.
What to do with failed payments?
Contact support promptly with payment details to resolve and retry the payment.
Can I change the withdrawal method?
Generally withdrawals must go to the deposit method; exceptions require support authorization.
Why is proof of funds source required?
To comply with anti-money laundering (AML) regulations and verify legitimate origin of funds.
How to get a financial transaction statement?
Request transaction statements through the account or contact support for official documents.
What to do if a payment is stuck?
Report to support who will work with payment processors to resolve the issue.
What currencies does the casino accept?
Primarily USD, GBP, and cryptocurrencies like Bitcoin depending on availability.
Is there currency conversion?
Currency conversion is available, typically at rates set by payment processors.
How do cryptocurrency payments work?
Deposit and withdraw using supported cryptocurrencies; transactions processed via integrated crypto wallets.
What to do with payment system errors?
Contact support with full payment details to diagnose and fix errors.
Can I return an erroneous deposit?
Erroneous deposits can be returned upon contacting support and verifying the issue.
Why won't the game load?
Game loading issues are usually due to browser problems, internet connection, or server errors.
What to do when there's a game crash?
Refresh the game or browser; contact support with session details if issue persists.
How to report a game error?
Use live chat or email to describe the game error with screenshots if possible.
Why did my winnings disappear after a crash?
Contact support promptly to investigate and restore rightful winnings.
Game sound not working - what to do?
Check device volume, browser settings, and reload game; contact support if unresolved.
Game lagging or freezing - how to fix?
Ensure stable internet, clear cache, update browser or app, and restart device.
Why isn't my bet being counted?
Bets not counted can be due to game glitch or connectivity issues; report to support.
How to check game round results?
Game results are displayed at the end of rounds or accessible in game history.
What to do if the game is not responding?
Reload or restart the game; contact support if problem continues.
Why are some games unavailable?
Game restrictions due to location, licensing, or technical maintenance.
How to clear cache for better game performance?
Clear browser cache and cookies in settings or use private/incognito mode.
Problems with game display on mobile device?
Update app or browser, check device compatibility, and contact support if persistent.
What to do if bonus didn't activate?
Contact support with promo code and account details to resolve missing bonus issues.
How to check bonus wagering requirements?
See terms of bonus in promotions or account bonus section; contact support for clarification.
Why aren't bonus points being credited?
May be due to wagering requirements, expired promotions, or technical errors; report to support.
How to participate in tournaments and promotions?
Register for promotions or tournaments as per site instructions; participation details in promotions section.
What to do if promo code doesn't work?
Verify code validity, usage terms; if issues persist contact support for help.
Why is Live Casino unavailable?
Live Casino may be down due to maintenance, location restrictions, or connectivity problems.
Problems with video streaming in live games?
Check internet speed, update browser, disable VPNs, or contact support for help.
How to report a technical glitch?
Use live chat or email support to report glitches with details and screenshots if possible.
What to do if the website won't load?
Clear cache, try a different browser, check internet, or contact support.
Browser compatibility issues?
Use recommended browsers, update to latest versions, and disable conflicting extensions.
How to update Flash Player or other plugins?
Flash Player is mostly obsolete; current games use HTML5 and update automatically.
What to do with slow website loading?
Clear cache, disable extensions, check internet speed, or contact support.
How to get technical support for games?
Contact customer service via live chat, phone, or email for game-related technical assistance.