How to contact the casino support service?
Cadabrus Casino support can be contacted primarily via 24/7 live chat available on their website for immediate assistance, or by email at [email protected] for less urgent inquiries.
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What contact methods are available for customers?
Live chat 24/7, email [email protected], no dedicated phone numbers publicly listed.
Casino website
https://cadabrus.com
Casino launch date
Cadabrus Casino was launched in 2020.
Gaming license
Cadabrus Casino holds a gaming license from the Malta Gaming Authority, license number MGA/B2C/486/2018.
Casino headquarters location
The casino headquarters is located in Malta, specifically at Level 2, Suite 2, The Phoenix Business Center, Triq il-Ferrovija, c/w Triq Regjonali, c/w Triq Il-Blata L Kahla, Santa Venera, SVR9022, Malta.
License jurisdiction
Malta Gaming Authority (MGA).
Is there live chat on the website, does live chat work 24/7, and how long does it take to respond in chat?
Yes, there is a live chat on the website that operates 24/7. Response times in the chat are generally immediate or within a few minutes.
Is there a contact form on the website?
There is no verified information about a contact form on the Cadabrus website; users typically use live chat or email for contact.
Technical support email
VIP support email
No specific VIP support email is publicly available; VIP members likely receive dedicated support through account managers.
Complaints email
Not specifically listed; general [email protected] can be used for complaints.
Finance department email
Not publicly disclosed; financial inquiries can be directed via the main support email.
Security service email
Not publicly listed.
Support hotline phone number
No publicly available support phone number is listed.
VIP line for premium customers
No dedicated VIP phone line is publicly disclosed.
Separate complaint line
No separate complaint phone line is known.
Technical support
Available via 24/7 live chat and email at [email protected].
Financial department
Contact via general support email; no separate contact publicly listed.
Security service
No separate contact publicly provided; security issues should be reported to [email protected].
Telegram support account
Not available/Not disclosed.
WhatsApp support account
Not available/Not disclosed.
Viber support account
Not available/Not disclosed.
WeChat support account
Not available/Not disclosed.
Facebook page
No official Facebook page URL publicly confirmed.
Instagram page
No official Instagram account URL publicly confirmed.
Twitter/X page
No official Twitter/X account URL publicly confirmed.
LinkedIn page
No official LinkedIn company page URL publicly confirmed.
YouTube channel
No public YouTube channel URL found.
Telegram channel
Not available/Not disclosed.
Discord server
Not available/Not disclosed.
Are there video calls with consultants?
No information indicating video call support is available.
Is there a ticket system (helpdesk)?
No specific ticket system publicly confirmed; support mainly via live chat and email.
Is there a mobile app with support chat?
The casino does not have an app; support chat is available through their mobile-optimized website.
Are push notifications supported?
Not available as no app exists.
Is SMS support available?
Not publicly available.
Can I request a callback?
No callback service advertised.
Are there forums or communities related to this casino?
No official forums or community platforms are known.
Is there a mobile app for contacting support?
No dedicated mobile app exists.
Are Zoom/Teams consultations possible?
No information indicating video consultation platforms are supported.
Is support available on weekends and holidays?
Yes, support via live chat is available 24/7 including weekends and holidays.
What are the support service operating hours?
24/7 for live chat; email support typically responds within a few hours.
Supported languages
Multiple languages supported through live chat, including English and other major languages.
Service regions
Serves multiple regions globally but excludes certain restricted countries.
Can I contact support without registration?
Generally, online casinos require account registration to access full support; however, live chat may sometimes be accessible without logging in.
Can I send documents through chat?
Document upload capability through live chat is not confirmed; documents for verification are usually uploaded via account portal.
Privacy policy link
https://cadabrus.com/privacy-policy
Terms of service link
https://cadabrus.com/terms
What to do if I forgot my account password?
Use the "Forgot Password" function on the login page to receive a reset link via registered email.
How to restore access to a blocked account?
Contact customer support via live chat or email with identification to verify identity and request account reinstatement.
Why is my account blocked?
Common reasons include suspicious activity, violation of terms, failed verification, or security concerns.
How to change profile information?
Profile details can be updated in the user account settings after logging in.
What to do if I suspect my account has been hacked?
Contact support immediately via live chat or email, change your password, and enable two-factor authentication if available.
How to set up two-factor authentication?
Generally done in account security settings; if not available at Cadabrus, securing account with strong passwords is advised.
Why am I not receiving SMS confirmation codes?
Could be due to phone carrier issues, incorrect phone number, or SMS blocking by device; contact support for help.
How to delete my casino account?
Request account deletion via customer support by email or chat, following casino’s data removal policies.
What to do if I can't log into my account?
Check username/password, reset password if needed, ensure internet connection, clear cache or contact support.
How to check account login history?
Usually found in account security or activity settings; if unavailable, request info from support.
Why is document verification required?
Verification ensures compliance with regulations, prevents fraud, and confirms player identity for security and legal purposes.
What documents are needed for verification?
Commonly required documents include government-issued ID, proof of address, and proof of payment method.
How long does document verification take?
Typically between a few hours to 3 business days depending on the volume and document clarity.
What to do if documents are rejected?
Resubmit documents with clearer scans or more accurate information; contact support for guidance.
How to upload documents for verification?
Upload through account verification section on the casino website or as directed by support.
Why does my account require additional verification?
Additional checks triggered by large transactions, suspicious account activity, or regulatory requirements.
Can I have multiple accounts?
Most casinos, including Cadabrus, prohibit multiple accounts per player to prevent abuse.
How to report suspicious activity?
Contact support immediately through live chat or email with the details of the suspicious activity.
What to do if I lose access to my email?
Contact support with identity verification to update email address or regain account access.
How to change phone number in my account?
Update phone number via account settings or request support assistance.
Why are my account functions limited?
Limitations may be due to pending verification, self-exclusion, suspected fraud, or account restrictions.
How to set deposit limits?
Deposit limits can be set in the responsible gaming section of the account or via support request.
What is self-exclusion and how to activate it?
Self-exclusion is a responsible gaming tool to restrict access; it is activated through account settings or support.
How to temporarily freeze my account?
Request account freeze through customer support or use self-exclusion tools if available.
What to do if I suspect fraud?
Contact support immediately, provide all relevant information, and follow instructions for investigation.
Why is my deposit not going through?
Could be payment provider issues, incorrect details, or casino restrictions; verify details or contact support.
How long does withdrawal processing take?
Withdrawals typically process within 1 to 3 business days depending on payment method.
What fees are charged for transactions?
Most deposits and withdrawals are free; check specific payment method fees.
Why was my withdrawal request declined?
Declines may be due to pending verification, exceeded limits, or suspicious activity flagged.
What deposit methods are available?
Visa, Mastercard, Skrill, Neteller, Trustly, bank transfer, PayPal, and other regional e-wallets.
What are the minimum and maximum deposit amounts?
Minimum deposit is generally around €10; maximum depends on VIP level and casino policies.
Maximum deposit amount
Varies by VIP status; standard limits often start from €7,000 monthly upwards.
How to cancel a withdrawal request?
Contact support immediately after request submission; cancellation depends on processing stage.
Why is my withdrawal taking so long to process?
Delays may be due to verification, payment provider issues, or withdrawal queue at the casino.
Can I withdraw to a different card?
Withdrawals must usually go to the original deposit method due to anti-money laundering rules.
What to do if money was debited but not credited?
Contact support with payment details; they will investigate and resolve payment issues.
How to check the status of a financial transaction?
Check your account transaction history or contact support for detailed status.
Why are financial operations blocked?
Blocks can be due to suspicious activity, verification issues, or regulatory compliance.
What documents are needed for large withdrawals?
Proof of identity, proof of address, and sometimes proof of income or source of funds.
Are there withdrawal limits?
Yes, withdrawal limits apply and vary by VIP level and casino policy.
How do refunds work?
Refunds are processed to the original payment method or credited to your casino balance as per terms.
What to do with failed payments?
Contact support with payment details for troubleshooting and resolution.
Can I change the withdrawal method?
Usually not allowed once withdrawal request is submitted; check with support.
Why is proof of funds source required?
To comply with anti-money laundering regulations and ensure lawful origin of funds.
How to get a financial transaction statement?
Request a statement from customer support or download from account if available.
What to do if a payment is stuck?
Contact support immediately for assistance in resolving payment delays.
What currencies does the casino accept?
Accepts multiple currencies including EUR and USD.
Is there currency conversion?
Currency conversion is available for some transactions, possibly with fees applied.
How do cryptocurrency payments work?
Not confirmed publicly; if accepted, cryptocurrencies function as deposit and withdrawal methods with specific procedures.
What to do with payment system errors?
Contact support with details for troubleshooting and payment resolution.
Can I return an erroneous deposit?
Contact support immediately to request reversal of erroneous deposits.
Why won't the game load?
Could be due to browser issues, internet connection, or server problems; try clearing cache or switching browser.
What to do when there's a game crash?
Reload the game, clear cache, or contact support if issues persist.
How to report a game error?
Use live chat or support email to report technical game issues.
Why did my winnings disappear after a crash?
Contact support immediately to investigate; winnings may be recovered if verified.
Game sound not working - what to do?
Check device sound settings, browser permissions, and reload the game.
Game lagging or freezing - how to fix?
Check internet connection, close background applications, and clear browser cache.
Why isn't my bet being counted?
Ensure bet meets game rules; technical issues should be reported to support.
How to check game round results?
Results are typically displayed within the game interface; contact support if unclear.
What to do if the game is not responding?
Reload game or browser, clear cache, or contact support for assistance.
Why are some games unavailable?
Restrictions by jurisdiction, maintenance, or account limitations may cause unavailability.
How to clear cache for better game performance?
Clear browser cache via browser settings or use private/incognito mode.
Problems with game display on mobile device?
Check device compatibility, browser version, or try a different browser.
What to do if bonus didn't activate?
Contact support with bonus details; activation problems can sometimes be resolved by staff.
How to check bonus wagering requirements?
Wagering terms are usually stated in the bonus section or terms and conditions.
Why aren't bonus points being credited?
Bonus eligibility criteria might not be met; clarify with support.
How to participate in tournaments and promotions?
Register on the site and follow promotion rules; details are usually found in the promotions section.
What to do if promo code doesn't work?
Verify code validity and terms; contact support if issues persist.
Why is Live Casino unavailable?
Could be due to geo-restrictions, technical issues, or maintenance.
Problems with video streaming in live games?
Check device/browser compatibility and internet speed; contact support if necessary.
How to report a technical glitch?
Report promptly via live chat or support email.
What to do if the website won't load?
Check internet connection, clear browser cache, or try a different browser.
Browser compatibility issues?
Use recommended browsers like Chrome, Firefox, Edge; ensure browser is updated.
How to update Flash Player or other plugins?
Flash is largely deprecated; use HTML5 compatible browsers; update browser regularly.
What to do with slow website loading?
Check internet speed, clear cache, or try another device/browser.
How to get technical support for games?
Use live chat or email [email protected] for technical assistance.